Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
TrustpilotBad experience!
I rented a furnished apartment through Michael Poole and it has been a really disappointing experience. The apartment was extremely dirty when I moved in (despite that wasn't reported on the inventory check), a wardrobe door was hanging broken and almost fell on me few times, multiple bulbs (including in the shower) were not working, a chair was broken too. Those problems should have been sorted before my move in, considering they knew about my moving a month before I got the keys.I had to change the bulbs and to fix wardrobe and chair by myself, because being lockdown they couldn't send anyone for a long while, and despite not “emergencies” I needed those things to be fixed, but none refund me for those jobs.When I left the apartment it has been told they would keep part of the deposit to put back in the original place old, dirty and rusty items I have moved in a cupboard because they were just taking storage space...of course everything I fixed/changed and the deep cleaning I had to do when I moved in it hasn't been even consider to refund me.I really would suggest anyone who is thinking to go through this agency to think twice, they are really unprofessional, if they act so poorly on letting I can not imagine the problems you could have during sales.
Laura · 10 November 2021 · Michael Poole Redcar
★★★★★ 5/5
GoogleLuke, Amber and Marion have been friendly, professional and helpful throughout the whole process so far. We were amazed at the quality of the photos that Luke took of our house and very happy with the valuation he made on our property. The team are clearly extremely hard-working and know their stuff- they managed to get a sale agreed on our house within 3 days. They are very responsive and easy to get in touch with.
Fingers crossed the rest of our move will go just as smoothly as the first part and when we hopefully get the keys to our dream home we will certainly have a lot to thank the Michael Poole team for! Worth every penny. ThankyouPositiveResponsiveness, Quality, Professionalism, Value
Marisa · 24 October 2021 · Michael Poole Stockton
Agent replied · 17 April 2024
Thank you, Marisa! This was so lovely to read
★★★★★ 1/5
GoogleDreadful customer service. During a pandemic where the advice is to do virtual viewings if possible, many properties have no room sizes, virtual videos or floor plans on the site. Impolite staff answering telephone enquiries and, the clincher, allowing 15 minutes to view a property before the next people turn up with no cleaning done in between! Absolutely against all the guidelines. 8 couples one day every 15 minutes and 10 the following.
Corinne · 8 October 2021 · Michael Poole Middlesbrough
Agent replied · 6 February 2024
Hi Corrine, I am sorry to hear about your recent experience. Please could I ask about the property/properties in question you have had this issue with so I can look into this further with the branch manager.
★★★★★ 1/5
GoogleConstantly trying to get in touch multiple times for properties we were very keen on, only to get either no response, a call back within an unreasonable timeframe (i.e. after 5pm when I make contact 9/10am that same day, after I've already booked other viewings), or only a response to find out the house I was interested in and wanted to offer on was already sold. We are not even getting a chance to go view these houses when we make the initial early contact because there's just no response or sense of urgency, even though we have sold our house, are chain free and basically ready to go. Very disheartening and frustrating from a buyer's point of view.
Ishara · 8 October 2021 · Michael Poole Middlesbrough
Agent replied · 6 February 2024
Hi Ishara, I'm terribly sorry to hear this. Could you please send me over a quick email outlining the properties you were interested in & who you dealt with. My email is chloe.churchill@michaelpoole.co.uk - I can look at this in more detail with the team to understand what has happened here.
★★★★★ 5/5
GoogleWe can't thank Michael Poole enough for all of their help with our house sale and purchase. Both Derek and Gill were very professional and provided excellent customer service. Buying and selling during Covid meant we had some problems with …
Sarah · 8 October 2021 · Michael Poole Yarm
Agent replied
Thank you so much, Sarah. We love reading reviews like this and we cannot thank you enough for taking the time to write it for us!
★★★★★ 5/5
GoogleWe sold and bought a house using Micheal Poole Yarm. The service and professionalism was first class - nothing was too much trouble. Throughout the entire process they kept us informed at every stage and, despite the issues and complexity …
Jonathan · 8 October 2021 · Michael Poole Yarm
Agent replied
Thank you so much, Jonathan. This review was lovely to read. We're glad to have helped in anyway possible!
★★★★★ 5/5
GoogleI have just purchased my flat thru Michael Poole in Yarm & cannot fault their service.
Nick never got tired of me ringing up with those small silly questions & always …
MrSteviep7570 · 8 October 2021 · Michael Poole Yarm
Agent replied
We're happy to hear this! Thank you :D
★★★★★ 5/5
GoogleAn excellent, responsive estate agents that have kept us up to date throughout the whole process. Nick May's communication is second to none and would definitely recommend friends and family to use Michael Poole. …
Andrew · 8 October 2021 · Michael Poole Yarm
Agent replied
Thank you, Andrew. This means so much!
★★★★★ 5/5
GoogleThe team at Michael Poole Yarm were brilliant in facilitating the sale of my property from start to finish. From advice before the house went on the market, to continued updates throughout the sale process. Nick was a great help in getting …
Dxwood1 · 8 October 2021 · Michael Poole Yarm
Agent replied
Thank you so much. We appreciate it!
★★★★★ 5/5
Google5* Estate Agents. Cannot thank Gill Dryden enough for her persistence and commitment to helping us purchase our dream home, despite the fact that the seller’s solicitor was horrendous. We would not have made it across the finish line if it …
Chloe · 8 October 2021 · Michael Poole Yarm
Agent replied
Thank you so much for your lovely review, Chloe. It means so much. Happy new home!
★★★★★ 5/5
GoogleRecently sold a property through Michael Poole Yarm. Was impressed with Derek when valuation completed and was one of the reasons we chose to use them. Was then looked after by both Nick and Gill, who were both professional and …
Jane · 8 October 2021 · Michael Poole Yarm
Agent replied
Thank you, Jane. This is so lovely. We're happy to hear this!
★★★★★ 5/5
GoogleI recently sold through Michael Poole. Derek was brilliant during the valuation and offered great advice, and Gill was fantastic at keeping me informed about viewings and feedback. She was always friendly and very quick to reply to calls/ …
Elizabeth · 8 October 2021 · Michael Poole Yarm
Agent replied
Thank you, Elizabeth. This is such a lovely review to read; we appreciate it!
★★★★★ 5/5
GoogleReally pleased with my purchase. Nic was extremely responsive, he guided me through the process from start to finish and periodically chased anything which needed chasing in relation to the purchase. Other colleagues at the branch could …
Haley · 8 October 2021 · Michael Poole Yarm
Agent replied · 30 July 2023
We're glad to hear this, Haley! Thank you so much
★★★★★ 5/5
GoogleWe sold and bought using the Michael Poole Yarm branch. Derek Chalmers was polite and professional when providing the valuation and marketing of our property. Gill Dryden was first class to work with and couldn't of been anymore helpful …
Stephen · 8 October 2021 · Michael Poole Yarm
Agent replied · 30 July 2023
Thank you, Stephen! We're glad to hear this :)
★★★★★ 5/5
GoogleI live in Cambridgeshire and was selling my property in Yarm so the distance made this a challenge. Michael Poole were absolutely fantastic. …
Hannah · 8 October 2021 · Michael Poole Yarm
Agent replied
Thank you so much, Hannah. This was so lovely to read and I'm glad to hear of the fab service our Yarm team provided!
★★★★★ 5/5
GoogleVery recently bought a house through them. We dealt with Nick May who was very helpful. He responded promptly to my many emails, called regularly to check on progress and finished by personally handing us the keys. …
Torie · 8 October 2021 · Michael Poole Yarm
Agent replied
Thank you so much, Torie. We really appreciate this.
★★★★★ 5/5
GoogleGill and the team were fantastic! Can’t thank them enough for helping us get our dream home. …
Kevin · 8 October 2021 · Michael Poole Yarm
Agent replied
Thank you so much, Kevin!
★★★★★ 5/5
GoogleI would totally recommend this estate agency - I used them to sell my house which they did very quickly !! They were friendly, supportive - always had time to answer my questions and most importantly were efficient, professional and I …
Mr · 8 October 2021 · Michael Poole Yarm
Agent replied
Thank you so much, Mr Siday! We really appreciate you taking the time to leave us this lovely review.
★★★★★ 5/5
GoogleReally great service from my initial enquiry, through to completion. I was constantly kept up to date by Gill who was excellent from our initial conversation and always kept me updated. Every need I had was responded to quickly and …
Pikapro · 8 October 2021 · Michael Poole Yarm
Agent replied
Thank you, Gav. We're glad to hear this :)
★★★★★ 5/5
GoogleGill Dryden from Michael Poole has been fantastic every step of the way. Despite a lengthy and difficult negotiation with our vendors, as well as a horrendous time with our conveyancers, Gill provided lots of reassurance, was easy to access …
Duke · 8 October 2021 · Michael Poole Yarm
Agent replied
We're glad to hear this, Duke. Thank you for taking the time to leave this review for us.
★★★★★ 5/5
GoogleI recently sold my property and also purchased my new home through Michael Poole, I cannot recommend them highly enough, Derrick did both the valuation of the property I sold and also accompanied me to the numerous house viewings i did, he …
Sue · 8 October 2021 · Michael Poole Yarm
Agent replied
Thank you, Sue. This was so lovely to read, we appreciate you taking the time to leave this for us.
★★★★★ 5/5
GoogleReally impressed with Michael Poole, had listed the property with two other estate agents previously and poor results. Within days of listing with MP we had quality, 'genuine' interest from potential buyers, which soon lead to a sensible …
MARTIN · 8 October 2021 · Michael Poole Yarm
Agent replied
Thank you so much, Martin! This was lovely to read
★★★★★ 5/5
GoogleMichael Poole sold my property really quickly for a price I was happy with, had some issues during conveyancing with my solicitors however Gill worked tirelessly to ensure both myself and the buyer were kept informed every step of the way …
Craig · 8 October 2021 · Michael Poole Billingham
Agent replied
Thank you so much, Craig!
★★★★★ 5/5
GoogleFantastic service from everyone at Micheal Poole. As a young family, we loved that all the professional photos and video tour were completed on the same day. They were fantastic photos too! Our house sale fell through at first and Gill was …
Chelsea · 8 October 2021 · Michael Poole Billingham
Agent replied
Thank you for your lovely review, Chelsea. It really means a lot.
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