4/5
GoogleAlways friendly on the phone. Nice staff.
Agent replied · 6 February 2024
Hi Margaret, thanks for your lovely feedback! Is there anything we could have done to make this 5 stars?
Trusted Agent profile · North Yorkshire, County Durham and Middlesbrough
Verified
Michael Poole estate agents in Ingleby Barwick, Billingham, Redcar and 7 more
★★★★★
5,392 reviews across 12 offices and 4 platforms
Michael Poole has 12 offices, in Ingleby Barwick, Billingham, Redcar, Middlesbrough (two offices), Nunthorpe, Yarm (two offices), Stockton, Eston, Coulby Newham and Guisborough (North Yorkshire, County Durham and Middlesbrough). Together they have 5,392 reviews on four platforms, rated 4.7 out of 5 overall.
5,067
Reviews on Google
All 12 offices
58
Reviews on Facebook
Business-wide
20
Reviews on The Trusted Agent
All 12 offices
247
Reviews on Trustpilot
Business-wide
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Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers9 reviews
Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy.Read all 9 from sellers
Buyers2 reviews
Karen is an excellent agent who gives outstanding service at all times. We have just purchased another property, and Karen once again was superb throughout the ...Read all 2 from buyers
Landlords5 reviews
I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ...Read all 5 from landlords
Our offices
Michael Poole's 12 offices, most reviewed first. Each has its own page.
- Michael Poole Ingleby BarwickMyton Park, Myton Road, TS17 0WA1,268 reviews · 981 on Google (4.7)36 in the last 90 days
- Michael Poole Billingham10 Town Square, TS23 2LY1,128 reviews · 843 on Google (4.8)39 in the last 90 days
- Michael Poole Redcar30-33 Station Road, TS10 1AG1,091 reviews · 810 on Google (4.8)31 in the last 90 days
- Michael Poole Middlesbrough64 - 66 Borough Road, TS1 2JH897 reviews · 615 on Google (4.5)29 in the last 90 days
- Michael Poole Nunthorpe95 Guisborough Road, TS7 0JS859 reviews · 573 on Google (4.6)43 in the last 90 days
- Michael Poole Yarm59 High Street, Yarm, TS15 9BH, TS15 9BH589 reviews · 296 on Google (4.9)40 in the last 90 days
- Michael Poole Yarm (59 High Street)59 High Street, TS15 9BH437 reviews · 208 on Google (4.9)37 in the last 90 days
- Michael Poole StocktonHigh Street, TS18 1SP409 reviews · 170 on Google (4.9)38 in the last 90 days
- Michael Poole Eston129 High Street, TS6 9JD401 reviews · 201 on Google (4.8)30 in the last 90 days
- Michael Poole Coulby NewhamUnit E Parkway Centre, TS8 0TJ389 reviews · 107 on Google (4.7)31 in the last 90 days
- Michael Poole Middlesbrough (64-66 Borough Road)64-66 Borough Road, TS1 2JH383 reviews · 151 on Google (4.1)26 in the last 90 days
- Michael Poole Guisborough10 Chaloner Street, TS14 6QD317 reviews · 118 on Google (4.8)33 in the last 90 days
Awards
The Trusted Agent 2026 results for Michael Poole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every Michael Poole office
Newest first, from every platform, with the office each review is about. First names only.
Google1/5
GoogleWorst estate agent I've ever had to deal with... Wouldn't trust them to sell a dog kennel ..
Agent replied · 6 February 2024
Hi Ian, please could you provide me with further information?
5/5
GoogleThey gave me all the support I needed, would recommend them anytime any day.
Agent replied · 6 February 2024
Thank you, Alima. We appreciate it!
5/5
GoogleRating only, no written review.
Agent replied
Thank you, Tom :D
5/5
GoogleGill at Michael Poole in Yarm was amazing. She was super tenacious at making sure the process was progressing. She kept us updated at every step and was a friendly ear to talk to when we needed it. She was really responsive and on the very rare occasion that she didn't know the answer immediately, she went away, found out and came back to us. Moving house is always stressful, but having Gill to support us and keep us updated made it so much better. We had piece of mind knowing that Gill was on the case. We had previously put our property up with another estate agent, but from the moment we put it on the market with Michael Poole we secured a number of viewings. Would really recommend.
Agent replied
Thank you so much for your lovely review, Jess. It means a lot :)
5/5
GoogleRating only, no written review.
5/5
GoogleBig up Tracy - great communications and made the purchase of my first ever home a seemless process!
Agent replied
Thank you, Luke! :D
1/5
GooglePoor
Agent replied
Hi Steven, I am sorry to hear that your experience was not up to standard. Could you please send an email to customerservices@michaelpoole.co.uk and we can look into this further with management.
5/5
GoogleI have just completed my purchase/sale and dealt with Tracy Bennett at Coulby Newham office. She is amazing, has been in regular contact and has steered us through a tricky 7 months. I wish the Estate Agent in chain below were as thorough and diligent. Cant recommend enough. Amazing service from Tracy and the CN team.
Agent replied
Thank you so much, Helen. This was so lovely to read!
1/5
GoogleCannot contact them by phone because no answer and they do not get back to you in regards to viewings.. Poor service
Agent replied
Hi Colin, I am sorry to hear this. Please could you email me at chloe.churchill@michaelpoole.co.uk and I'll look into this further with management.
5/5
GoogleI've had the most stressful and longest house sale known to man. This was all down to my solicitors however. Amber, Luke and the team have been absolutely amazing throughout the whole process, so friendly, knowledgeable and approachable, cannot fault them!
Agent replied · 17 April 2024
Thanks, Amy! We appreciate it.
5/5
GoogleSuperb service overall. I live in Australia and the whole process couldn't have been better. Well done Roberta and the whole team!
Agent replied
Thank you so much, Lisa. We really appreciate it :)
5/5
GoogleRating only, no written review.
Agent replied · 17 April 2024
Thank you, John! :)
5/5
GooglePleasant on time and efficient.
Agent replied · 17 April 2024
Thanks, Gary!
4/5
GoogleGood selection of homes for sale
Agent replied · 17 April 2024
Thank you :D
5/5
GoogleVery professional approach with excellent promotion and friendly service resulting in speedy and successful offer.
Agent replied · 17 April 2024
Thank you, Ken :)
5/5
GoogleI would feel very confident when recommending this Estate Agency to my friends and family in the knowledge that they would receive a first class service
Agent replied · 17 April 2024
Thank you, Gary. We appreciate you taking the time to leave this review for us.
5/5
GoogleLuke, Marion, Amber and the rest of the team at the Stockton on tees branch did a fantastic job of promoting and selling our house in double quick time. A very big thank you from both of us.
Agent replied · 17 April 2024
Thank you for your lovely words, Jeff!
5/5
GoogleMarion and the team at MP Stockton were fantastic, they kept me informed throughout all area's of the Sale, EPC and the Survey etc. My customer journey was superb from start to finish. Many thanks indeed you guys. Brilliant !! Regards Dave
Agent replied · 17 April 2024
Thanks, David for your kind words! We really appreciate it.
5/5
GoogleBy far the best estate agents that I've ever used. The whole team are friendly, professional and extremely efficient. They kept me up to date with the whole process and were on hand to help with anything and everything. I would advise anyone thinking of selling or buying to use Michael Poole.
5/5
GoogleI've had the most stressful and longest house sale known to man. This was all down to my solicitors however. Amber, Luke and the team have been absolutely amazing throughout the whole process, so friendly, knowledgeable and approachable, cannot fault them!
Agent replied · 24 March 2026
Thanks, Amy! We appreciate it.
5/5
GoogleFirst time buyer - the staff at Michael Poole Stockton are fantastic, Thank you Amber, Marion and Luke!
Agent replied · 17 April 2024
Thanks so much, Kelly!
5/5
GoogleAlthough not the cheapest agent I found all the staff at MP professional at all times , but also very caring and supportive to me selling my mums home that has been quite emotional for me at times. I would always recommend if someone is looking for an agent to help ease the stress.
Agent replied · 17 April 2024
Thanks for this lovely review, Sarah. We are so glad we have made an emotional process a little easier for you.
1/5
GoogleRating only, no written review.
Agent replied · 24 March 2026
Hi Colin, please could I ask for further information so I can look into this?
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Michael Poole
Which Michael Poole office has the most reviews?
Ingleby Barwick has the most, with 1,268 reviews rated 4.7 out of 5, followed by Billingham with 1,128.
Where are the Michael Poole offices?
The 12 Michael Poole offices, by town:
- Billingham: 10 Town Square, Billingham, County Durham, TS23 2LY
- Coulby Newham: Unit E Parkway Centre, Coulby Newham, North Yorkshire, TS8 0TJ
- Eston: 129 High Street, Eston, Middlesbrough, TS6 9JD
- Guisborough: 10 Chaloner Street, Guisborough, TS14 6QD
- Ingleby Barwick: Myton Park, Myton Road, Ingleby Barwick, North Yorkshire, TS17 0WA
- Middlesbrough: 64 - 66 Borough Road, Middlesbrough, North Yorkshire, TS1 2JH
- Middlesbrough (64-66 Borough Road): 64-66 Borough Road, Middlesbrough, TS1 2JH
- Nunthorpe: 95 Guisborough Road, Nunthorpe, TS7 0JS
- Redcar: 30-33 Station Road, Redcar, North Yorkshire, TS10 1AG
- Stockton: High Street, Stockton, TS18 1SP
- Yarm: 59 High Street, Yarm, TS15 9BH, North Yorkshire, TS15 9BH
- Yarm (59 High Street): 59 High Street, Yarm, TS15 9BH
What do sellers say about Michael Poole?
9 reviews from sellers, rated 4.9 out of 5 on average. For example, Graham wrote: "Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy."
What do landlords say about Michael Poole?
5 reviews from landlords, rated 5.0 out of 5 on average. For example, Laura wrote: "I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ..."
Has Michael Poole won any awards?
Yes. In The Trusted Agent 2026 awards, Billingham won Platinum, Ingleby Barwick won Gold and two more branches won awards.
Want Michael Poole to help?
Send Michael Poole a message.
