5/5
GoogleThanks to all at Michael Poole, lovely friendly, helpful and professional staff, definately recommend
Agent replied
Thank you, Kate!
Trusted Agent profile · North Yorkshire, County Durham and Middlesbrough
Verified
Michael Poole estate agents in Ingleby Barwick, Billingham, Redcar and 7 more
★★★★★
5,392 reviews across 12 offices and 4 platforms
Michael Poole has 12 offices, in Ingleby Barwick, Billingham, Redcar, Middlesbrough (two offices), Nunthorpe, Yarm (two offices), Stockton, Eston, Coulby Newham and Guisborough (North Yorkshire, County Durham and Middlesbrough). Together they have 5,392 reviews on four platforms, rated 4.7 out of 5 overall.
5,067
Reviews on Google
All 12 offices
58
Reviews on Facebook
Business-wide
20
Reviews on The Trusted Agent
All 12 offices
247
Reviews on Trustpilot
Business-wide
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Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers9 reviews
Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy.Read all 9 from sellers
Buyers2 reviews
Karen is an excellent agent who gives outstanding service at all times. We have just purchased another property, and Karen once again was superb throughout the ...Read all 2 from buyers
Landlords5 reviews
I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ...Read all 5 from landlords
Our offices
Michael Poole's 12 offices, most reviewed first. Each has its own page.
- Michael Poole Ingleby BarwickMyton Park, Myton Road, TS17 0WA1,268 reviews · 981 on Google (4.7)36 in the last 90 days
- Michael Poole Billingham10 Town Square, TS23 2LY1,128 reviews · 843 on Google (4.8)39 in the last 90 days
- Michael Poole Redcar30-33 Station Road, TS10 1AG1,091 reviews · 810 on Google (4.8)31 in the last 90 days
- Michael Poole Middlesbrough64 - 66 Borough Road, TS1 2JH897 reviews · 615 on Google (4.5)29 in the last 90 days
- Michael Poole Nunthorpe95 Guisborough Road, TS7 0JS859 reviews · 573 on Google (4.6)43 in the last 90 days
- Michael Poole Yarm59 High Street, Yarm, TS15 9BH, TS15 9BH589 reviews · 296 on Google (4.9)40 in the last 90 days
- Michael Poole Yarm (59 High Street)59 High Street, TS15 9BH437 reviews · 208 on Google (4.9)37 in the last 90 days
- Michael Poole StocktonHigh Street, TS18 1SP409 reviews · 170 on Google (4.9)38 in the last 90 days
- Michael Poole Eston129 High Street, TS6 9JD401 reviews · 201 on Google (4.8)30 in the last 90 days
- Michael Poole Coulby NewhamUnit E Parkway Centre, TS8 0TJ389 reviews · 107 on Google (4.7)31 in the last 90 days
- Michael Poole Middlesbrough (64-66 Borough Road)64-66 Borough Road, TS1 2JH383 reviews · 151 on Google (4.1)26 in the last 90 days
- Michael Poole Guisborough10 Chaloner Street, TS14 6QD317 reviews · 118 on Google (4.8)33 in the last 90 days
Awards
The Trusted Agent 2026 results for Michael Poole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every Michael Poole office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleEmma and Sophie dealt with the sale of my late mothers property. There were a lot of hitches along the way!! They both went above and beyond to get the sale over the line, they are both professional and friendly and nothing is too much trouble for them. They made a very stressful time a bit more bearable. Many thenks to them both.
Agent replied
Thank you for your lovely words, Susan! We really appreciate it
5/5
GoogleI was in touch with Sophie at the Redcar branch, who was very helpful and professional, especially in this hectic climate in the housing market! She really made the time for me, and ensured that I was kept updated throughout the whole process which was fantastic. Highly recommend!
Agent replied
Thank you for your lovely review, this means so much!
5/5
GoogleRating only, no written review.
Agent replied
Thank you, Sarah!
5/5
GoogleExcellent service all the way, staff extremely helpful and knowledgeable. House sold in 7 days knew I’d made the right choice going with Michael Poole
Agent replied
Thank you, Shantell! We are glad to hear it :D
5/5
GoogleThe staff have always been friendly, efficient and professional, if they could not answer a question straight away they always either called me back or emailed me with the reply.
Agent replied
Thank you for your lovely review, we really appreciate it :)
5/5
GoogleSophie was fantastic in helping us with the buying of our first property. Made myself and my partner feel at ease, nothing was ever an issue. Would highly recommend Sophie at Michael Poole for anyone looking to buy a property. Couldn't thank her enough for all her help so far.
Agent replied
Thank you, Becky. This was so lovely to read and we wish you the best in your new home :D
5/5
GoogleExcellent customer service, friendly and proactive staff. I was very impressed by my experience using Michael Poole, Redcar and will use them again for my next house sale/purchase. They couldn’t have been more helpful and efficient. Thanks everyone for your help.
Agent replied
We really appreciate this, Terry. We look forward to working with you again in the future!
5/5
GoogleEIG Group essentially Mary has been amazing Customer support. Despite missing calls she made point to follow up as promised and did check on me for product feedback and how I am getting along. Most important she is in no rush and she knows …
5/5
GoogleQuite simple does what is says and got a deal out of it making over 60k profit so I take my time and leave 5 stars
5/5
GoogleEIG is an excellent resource and I use it daily. The data gives me great insights which is invaluable when making decisions to buy. Have spoken to both David and Mary and they have always taken the time and trouble to explain how best to …
5/5
GoogleGreat service, great product, will and have recommended! Also I have to mentioned that Mary has been extremely helpful and informative regarding how to navigate the website.
5/5
GoogleWe have used brown and kay in the past very good friendly
5/5
GoogleGreat service and great people to boot. Friendly professionalism is a great combination 👌 …
Agent replied · 16 May 2026
Thank you for the lovely review Phil
5/5
GoogleVery professional. Pleasant staff. Attractive business premises. Look forward to furthering our sale 😁 …
Agent replied · 16 May 2026
Thanks you for the lovely review Susan
1/5
GoogleUnhelpful, rude staff member with no sensitivity and a stick up her bottom. Not a shred of customer service skills and a terrible attitude. She needs to check how she is talks to people.
Agent replied · 15 May 2026
Hi Robyn, I am sorry to hear about your recent experience. I've made management aware of this review.
1/5
GoogleRating only, no written review.
Agent replied · 6 February 2024
Hi Krs, please could I ask for further details on your experience so I can look into this further?
3/5
GoogleRating only, no written review.
Agent replied · 6 February 2024
Hi Susan, is there anyway we could have made this a 5 star experience for you?
3/5
GoogleRating only, no written review.
Agent replied · 6 February 2024
Hi Sarath, could I ask for further information?
4/5
GoogleRating only, no written review.
Agent replied · 6 February 2024
Hi Mark, thank you for your review! Is there anything we could have done to make this 5 star?
5/5
GoogleRating only, no written review.
Agent replied · 6 February 2024
Thank you, Tony!
5/5
GoogleRating only, no written review.
Agent replied · 6 February 2024
Thanks, Crystiane!
4/5
GoogleRating only, no written review.
Agent replied · 6 February 2024
Thank you for your review. Is there anyway we could have made this 5 star?
5/5
GoogleExcellent
Agent replied · 6 February 2024
Thank you, Sandra :)
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Michael Poole
Which Michael Poole office has the most reviews?
Ingleby Barwick has the most, with 1,268 reviews rated 4.7 out of 5, followed by Billingham with 1,128.
Where are the Michael Poole offices?
The 12 Michael Poole offices, by town:
- Billingham: 10 Town Square, Billingham, County Durham, TS23 2LY
- Coulby Newham: Unit E Parkway Centre, Coulby Newham, North Yorkshire, TS8 0TJ
- Eston: 129 High Street, Eston, Middlesbrough, TS6 9JD
- Guisborough: 10 Chaloner Street, Guisborough, TS14 6QD
- Ingleby Barwick: Myton Park, Myton Road, Ingleby Barwick, North Yorkshire, TS17 0WA
- Middlesbrough: 64 - 66 Borough Road, Middlesbrough, North Yorkshire, TS1 2JH
- Middlesbrough (64-66 Borough Road): 64-66 Borough Road, Middlesbrough, TS1 2JH
- Nunthorpe: 95 Guisborough Road, Nunthorpe, TS7 0JS
- Redcar: 30-33 Station Road, Redcar, North Yorkshire, TS10 1AG
- Stockton: High Street, Stockton, TS18 1SP
- Yarm: 59 High Street, Yarm, TS15 9BH, North Yorkshire, TS15 9BH
- Yarm (59 High Street): 59 High Street, Yarm, TS15 9BH
What do sellers say about Michael Poole?
9 reviews from sellers, rated 4.9 out of 5 on average. For example, Graham wrote: "Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy."
What do landlords say about Michael Poole?
5 reviews from landlords, rated 5.0 out of 5 on average. For example, Laura wrote: "I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ..."
Has Michael Poole won any awards?
Yes. In The Trusted Agent 2026 awards, Billingham won Platinum, Ingleby Barwick won Gold and two more branches won awards.
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Send Michael Poole a message.
