5/5
GoogleTom with JLL provided excellent service helping me secure my apartment lease very efficiently.
Trusted Agent profile ยท Greater London, London and West Yorkshire
Verified
JLL reviews in London, Blackheath, Chelsea and 4 more
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5,384 reviews across 14 offices and 4 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,384 reviews on four platforms, rated 4.6 out of 5 overall.
4,858
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
99
Reviews on View Agents
All 14 offices
409
Reviews on Trustpilot
All 14 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers5 reviews
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Buyers7 reviews
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
Landlords34 reviews
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
Tenants30 reviews
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
Our offices
JLL's 14 offices, most reviewed first. Each has its own page.
- JLL Canary Wharf11 Westferry Circus, Canary Wharf, E14 4HE917 reviews ยท 663 on Google (4.7)78 in the last 90 days
- JLL Blackheath8 Montpelior Vale, SE3 0TA692 reviews ยท 676 on Google (4.8)13 in the last 90 days
- JLL Greenwich22 College Approach, SE10 9HY631 reviews ยท 610 on Google (4.8)12 in the last 90 days
- JLL StratfordUnex Tower, 5 Station Street, E15 1DA627 reviews ยท 610 on Google (4.7)34 in the last 90 days
- JLL Nine ElmsUnit C1, 4 Riverlight Quay, SW11 8DG533 reviews ยท 502 on Google (4.6)20 in the last 90 days
- JLL Finsbury ParkUnit B Parkway Apartments, Goodchild Road, N4 2BL469 reviews ยท 448 on Google (4.8)8 in the last 90 days
- JLL Kensington387 Kensington High Street, W14 8QA380 reviews ยท 355 on Google (4.8)17 in the last 90 days
- JLL City of LondonThe Walbrook Building, 25 Walbrook, EC4N 8AF331 reviews ยท 316 on Google (4.7)0 in the last 90 days
- JLL Chelsea2 Cale Street, SW3 3QU208 reviews ยท 208 on Google (4.8)9 in the last 90 days
- JLL/ WA Ellis Knightsbridge174 Brompton Road, SW3 1HP203 reviews ยท 172 on Google (4.7)3 in the last 90 days
- JLL Kew BridgeUnit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, TW8 0JA195 reviews ยท 0 on Google9 in the last 90 days
- JLL Mayfair & Marylebone30 Warwick St, W1B 5NH173 reviews ยท 158 on Google (4.1)1 in the last 90 days
- JLL Manchester1 Oxford St, M1 4PB163 reviews ยท 150 on Google (4.0)0 in the last 90 days
- JLL Leeds32 Park Place, LS1 2SP104 reviews ยท 104 on Google (4.3)0 in the last 90 days
Awards
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every JLL office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleExcellent company to work with highly recommend the Lettings team.
5/5
GoogleExcellent job & reactivity for high value properties. I recommend working with Maro Kyle as an agent in JLL kensington high street.
5/5
GoogleThe JLL team have been great helping us finding our new home. Would highly recommend them if you are looking to rent a property in London
5/5
GoogleMy flat was let within 24 hours and the tenant moved in two weeks later. JLL provided a quick, efficient, reassuring service. Would recommend.
5/5
GoogleFrom the begining of the sale process through to the end we found both Jacqui Cuthbert and Gemma Testa helpful, understanding and professional. We felt they went above and beyond what would normally be expected of an estate agent with the result being a smooth and speedy sale.
Agent replied ยท 22 May 2026
Hi James, Many thanks for taking to time to post this fantastic 5* review. We're delighted to hear that you were impressed with the service you received from Jacqui and Gemma. We will pass your comments on to the team. Best wishes
5/5
GoogleI would like to thank Jacqui, Gemma and Alex at Frosts Chesham for their dedicated support and advice during the selling of my property. Their valuable knowledge and personable approach made the process less stressful resulting with a quick seamless sell. I would like to thank in particular Gemma, who regularly kept me up to date with the status of the sale and also having the patience of a saint answering all of my questions during the process ๐ค
5/5
GoogleHaving decided to move home after 30 years, I am so thankful that I decided to sell via Frosts, Chesham. Gemma, Alex and Jacqui made the process so much easier for me and my only regret is that I am not buying my new home through them. Thanks you all for your patience, kindness and expert knowledge in guiding me through my first property sale. You are true professionals.
5/5
GoogleRating only, no written review.
5/5
GooglePrompt, upfront and accommodating to my individual situation
5/5
GoogleProfessional and very efficient. I am very happy with the service provided so far.
5/5
GoogleHayley was very helpful and responsive to all my questions.
5/5
GoogleIt was very good experience to work with JLL. They were professional, responsive, quick in assistance and supportive with our circumstances.
5/5
GoogleHannah from JLL arranged my viewing very quickly and had excellent knowledge of the surrounding area and the facilities on offer within the building. JLL's app is also very impressive as well. 5 Stars from me.
5/5
GoogleA professional agent to help the overseas landlord to manage their property in UK Yusuf Ziya
5/5
GoogleAmazing Team !
5/5
GoogleExcellent service from Sharan, Ian and the team at JLL, highly recommend.
4/5
GoogleGreat service provided by a very dedicated professional team. Would highly recommend them.
5/5
GoogleVery friendly and helpful team who are responsive and accommodating. Highly recommended!
5/5
GoogleJLL Leeds are prompt, responsive and honest. The Leeds team - Allison and Sam in particular - are a pleasure to work with.
5/5
GoogleJLL is a reputable estate agent in Leeds with a focus on high-quality listings. If I were selling a property I would definitely list with them.
5/5
GoogleAbsolutely brilliant estate agents. Excellent communication, exceptional knowledge, very helpful team. These people are on your side and will push hard to get a sale through as smoothly as possible. I wouldn't use anyone else.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about JLL
Which JLL office has the most reviews?
Canary Wharf has the most, with 917 reviews rated 4.7 out of 5, followed by Blackheath with 692.
Where are the JLL offices?
The 14 JLL offices, by town:
- Blackheath: 8 Montpelior Vale, Blackheath, Greater London, SE3 0TA
- Brentford: Unit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, Brentford, TW8 0JA
- Canary Wharf: 11 Westferry Circus, Canary Wharf, London, Greater London, E14 4HE
- Chelsea: 2 Cale Street, Chelsea, London, SW3 3QU
- City of London: The Walbrook Building, 25 Walbrook, London, EC4N 8AF
- Finsbury Park: Unit B Parkway Apartments, Goodchild Road, London, N4 2BL
- Greenwich: 22 College Approach, London, SE10 9HY
- JLL/ WA Ellis Knightsbridge: 174 Brompton Road, London, SW3 1HP
- Kensington: 387 Kensington High Street, London, W14 8QA
- Leeds: 32 Park Place, Leeds, West Yorkshire, LS1 2SP
- Manchester: 1 Oxford St, Manchester, M1 4PB
- Mayfair: 30 Warwick St, Mayfair, London, W1B 5NH
- Nine Elms: Unit C1, 4 Riverlight Quay, London, SW11 8DG
- Stratford: Unex Tower, 5 Station Street, London, E15 1DA
What do sellers say about JLL?
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
What do buyers say about JLL?
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
What do landlords say about JLL?
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
What do tenants say about JLL?
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Has JLL won any awards?
Yes. In The Trusted Agent 2026 awards: JLL, London won Gold; JLL, London won Gold; JLL, Blackheath won Gold; JLL, London won Gold; JLL, London won Trusted Agent.
