5/5
Leah has been helping us to buy our new house and has been fantastic.
Agent replied
Thank you Emil for taking the time to provide your feedback. I am delighted to hear how happy you are with the service you have received from Leah

Trusted Agent profile · West Midlands, West Yorkshire, Middlesex and more
Verified
★★★★★
5,343 reviews across 28 offices and 2 platforms
Hunters has 28 offices, in London (four offices), Liverpool, Brentford, Carshalton, Sutton Coldfield, Sheffield, Bingley, Blackpool, Hayes, Birmingham (two offices), Solihull, Yeadon, Pudsey, Huddersfield, Beverley, Bexleyheath, Knowle, Welling, Darwen, East Grinstead, Frodsham, Malton, Manchester and Selby (West Midlands, West Yorkshire, Middlesex, Lancashire, Kent, North Yorkshire, Merseyside, Surrey, South Yorkshire, East Yorkshire, West Sussex, Cheshire and Greater Manchester). Together they have 5,343 reviews on two platforms, rated 4.5 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
After having several local estate agents out to discuss putting our property on the market it was a clear and easy decision to go with Hunters. Rebekah was so ...Read all 5 from sellers
I called up to book a viewing on a property - the person I needed wasn't available apparently and clearly only they can book viewings...., Still waiting on a ...Read the review from buyers
James and his team at Hunters have been very quick at finding me a tenant for my property. This is the second time I have used this company and experienced a ...Read all 5 from landlords
Nothing is too much trouble for the staff, they go the extra mile to help you get the right property for your needs.Read all 2 from tenants
Hunters's 28 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Leah has been helping us to buy our new house and has been fantastic.
Thank you Emil for taking the time to provide your feedback. I am delighted to hear how happy you are with the service you have received from Leah
1/5
Hunters.!!!! i called the office and spoken to Leah and she was very rude, and unprofessional on the telephone. I therefore called into the office to ask for information about buying a house and there was a older lady who turned out to be the manger who was really snotty and basically asked me to look on Rightmove, for all they know i was an investor with 30 properties in Liverpool, looking for an agent to mange my properties. I would not recommend Hunters at all as the service was dreadful and first impressions was complete Joke.!!!!
Thank you Kelly for your feedback. Please accept my sincere apologies for any inconvenience caused. Whilst I appreciate that there was no one available to sit with you and go through every property and provide you with a brochure, it was explained that all our available properties could be found on our website, Rightmove or Zoopla plus various others. We also explained how you could manage your search by price, number of bedrooms, postcode etc. We then asked you to contact Hunters again if you found a property that matched your criteria and we would be delighted to arrange a viewing for you. Again, a appreciate that you may be disappointed that you didn't get the service you require but I believe that our star rating demonstrates that we are helpful and provide an excellent service.
1/5
Initial experience of renting a flat for my daughter and her friend has been less than professional and certainly not a ‘positive’ experience. Calls were not returned and the date for going back to check the agreed works to the flat had been done (12 August) and then signing the tenancy agreement came and went with no confirmation of the arrangements from them despite the numerous calls we made. However they sent a tenancy agreement yesterday afternoon by email headed up ‘sign this now’ with rent due from yesterday for a flat that needed repairs doing and that we hadn’t seen or arranged to get the keys for. The tenancy agreement had many errors and ambiguous clauses in it. Shambolic service. Update: It would be useful for Hunters to provide some factual evidence of their ‘strongly disputed’ reasons why they feel my review is not representative of what actually happened. A professional organisation would take on board customer service issues and work hard to make things right, not bleat on about other reviews that make them look good so negative reviews must therefore be wrong. Enough said about their attitude to substantiated criticism of their service!!
Thank you for your review. However we have responded to both you and the potential tenants in full regarding this matter and strongly dispute your claims. However thank you again for sharing your thoughts, although they do not reflect our current 4.5 star rating.
1/5
Great service online, on the phone and in person. Everything worked out smooth and I was able to move into my new flat in under one week. Melissa was very helpful. Edit: After moving in, nothing was happening I asked for. After living in the flat I rented for half a year, I realised they have no interest in making people's life any easier. I asked some things to be changed before I moved in, and still did not happen after almost half a year. Also people just come into the flat without letting me know as they have the keys too. Not even knocking! Paying so much fee for this agency and getting literally nothing back! Never agan Hunters!
Thank you Klara for your feedback. I am thrilled to hear how happy you are with the service Hunters provides, in particular the way in which Melissa manged your move in. I will certainly pass on your comments. If we can be of any further help, please do not hesitate to contact any member of the team.
5/5
I attend viewing with Gemma Flanagan on a flat in Wavertree. She was very friendly with lots of advice for me and my friend. We recommend hunters estate agents
Thank you Mohammed for taking the time to provide your feedback. Gemma will be delighted as I am to hear how happy you are with the service you have received from Hunters.
5/5
Me and my wife came to Liverpool from Melbourne, we called into Hunters office last Saturday and spoke to Gemma. She was very friendly and helpful and gave us lots of advice about the city and different properties in Liverpool. Would recommend!
Thank you for taking the time to share your experience. I am delighted to hear that you were happy with the service you received from Hunters, in particular from Gemma. I will certainly pass your comments on to Gemma.
5/5
Fantastic service from hunters. Gemma especially was brilliant. Making a stressful time a lot easier. I would highly recommend hunters and Gemma to anyone looking to rent or buy.
Thank you Richard for taking the time to provide your feedback. I am sure that Gemma will be as delighted as I am to hear how happy you are with the service Hunters have provided.
5/5
Leah did an excellent job of keeping on top of all the details of the sale and was a pleasure to deal with. Highly recommended!
Thank you Thomas for taking the time to provide feedback. I am delighted to learn that you are happy with the service you have received from Hunters. If Hunters can be of any further help in the future, please do not hesitate to speak to a member of the team, who will be only to happy to help you again.
5/5
Great service. Easy process and quick turnaround. Melissa was very helpful and ensured our move in went smoothly.
Thank you Matthew for your 5 star rating. Melissa will be delighted as I am with your comments.
5/5
Gemma Flanagan really helped me with Liverpool Council. She was very professional and patient with me. She gave advice that I could not have received anywhere else and was invaluable. Overall, I would definitely recommend.
Thank you Christina for taking the time to provide your feedback. I am delighted to hear that you are happy with the service you have received from Hunters.
5/5
Moving to a new place is stressful business. You want everything to run smoothly. Melissa is fantastic. She is our to go person for any questions or concerns. She was there for us every step of the way and even now, after the key is on the door, she is there to happily assist with everything. We couldn't be in better hands
Thank you so much Christiana for you 5 star review. Like the entire Hunter team, Melissa strives to deliver a first class service every time and she will be delighted to hear your comments
5/5
Hunters have been a pleasure to deal with. Everything was explained and handled excellently. Special thanks to Leah for been diligent, making sure everything ran smoothly and providing a friendly service. I will certainly deal with Hunters again.
Thank you for your feedback. We are always thrilled to hear from our clients and partners
5/5
Extremely professional helpful and friendly service. ..all the way through the procedure. ..nothing was ever a problem. Great communication throughout
Thank you Martin for your feedback. I am extremely delighted that you are happy with the service you have been provided by Hunters.
5/5
Pleasant experience dealing with Lettings Negotiator Laura Oakes, helpful rapid email and phone response and very friendly when dealing with her in person.
Thank you for taking the time to provide your feeback. Laura will be delighted as I am to hear your positive comments.
5/5
Leah dealt with the sale of my property, and her communication was always quick and helpful. Hunters found a buyer almost immediately and remained in constant contact throughout the sale Would defo recommend
Thank you Josh for taking the time to provide your 5 star feedback. We are extremely grateful for your thoughts and wish you luck in the future
5/5
I had leah show me around the house that I decided to put an offer in. Was very happy with the whole service. Would recommend
Thank you Karl for taking the time to provide your feedback. I am sure Leah will be as delighted as I am to hear your positive experience with Hunters. If we can be of any further help, we would be delighted to hear from you.
5/5
Our property manager Gemma has been a god send compaired to other letting agents we've been with! As soon as we had an issue she was on it, ready to help and being so friendly and understanding. She has kept us in the loop with all the progress of who or what is going on! Hunters have been a delight to rent from, the price is more than fair and they are wonderfully friendly! (Not to mention professional and understanding)
Thank you Edd for taking the time to provide your feedback. I am delighted to hear how happy you are with the service you have received and I will certainly pass your comments on to Leah.
5/5
A massive thank you to Melissa for helping me organise the admin regarding my tenancy. Her help was clear, straight-forward, and put me completely at ease, especially as this was my first ever property rental. Thanks again!
Thank you for taking the time to share your experience. I am delighted to hear that you are happy with the service that you have received from Hunters, in particular the support you received from Melissa. I will certainly pass your comments on.
5/5
Hunters has been very accommodating. Special thanks to Melissa Roberts for being very warm and helpful throughout the process. I highly recommend this agency for those who are looking for a great place to stay in Liverpool :)
Thank you Chee for taking the time to provide your feedback. I am delighted to hear that you would recommend Hunters. Thank you again and I will be certain to pass your comments on to Melissa, who I am sure will be delighted as I am to hear your thoughts.
5/5
I have only been with Hunters Estate Agency for the last four months having moved into a new property and I cannot praise them enough. I usually speak with Gemma Flanagan who is very hands on with any problems or questions that I may have. She always responds quickly and will always follow up to ensure that the problem has been resolved once issued to the Landlord. She has definitely made my first time experience renting that little bit easier. Thank you!
Thank you Chlo for your feedback. I am delighted to hear that you are happy with the service you have received from Gemma and we look forward to you enjoying the rest of your tenancy with Hunters
5/5
Leah was our personal case handler, and was superb and hardhworking in arranging all viewings, corresponding with all parties, and successfully secured us a swift sale. All the staff in the office were also a pleasure to deal with, professional and courteous. Would not hesitate to recommend!!
Thank you Dave for taking the time to share your experience. I am delighted to hear that you are happy with the service that you have received from Hunters and I will be sure to pass your comments on to Leah.
5/5
Hunters have been great. The application process was very quick. The communication between us was excellent. We were dealing with Gemma who was fantastic. She was so helpful and always there at the of the phone for any questions. I would highly recommend Hunters to anyone. People have asked me "who did you go through for the house?" I always say "I went through Hunters and ask for Gemma shes great ;)
Thank you Hassana for taking the time to provide your comments. I am extremely pleased to hear how happy you are with the service you have received from Hunters, in particular Gemma.
5/5
Thanks so much to Gemma for all her amazing help getting us into our new home. Can't thank her enough, really helpful, lovely and friendly person!
Thank you Fay for your feedback. I am delighted to hear how happy you are with the service that you have received from Gemma.
5/5
Mike and his team were extremely helpful and great communicators. Every part of the process was simple and I look forward to working with them in the future. Thanks
Thank you Andreas for your feedback. I am delighted to hear how happy you are with the service you have received from Mike and the rest of the team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Hunters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Hunters and its branches won ESTAS awards in two years, most recently 2023.
ESTAS winners in two years, the group and its branches: 2022, 2023.
2023 1 Gold ESTAS 2023 winners
2022 1 Silver and 1 Bronze ESTAS 2022 winners
Source: ESTAS winners lists, as published, linked by year.

Hunters and its branches won awards at The British Property Awards in six years, most recently 2025.
British Property Awards winners in six years, the group and its branches: 2018, 2021, 2022, 2023, 2024, 2025.
British Property Awards by year, 2018 to 20252025 2 Gold across two branches The British Property Awards 2025 winners
2024 2 Gold and 1 Silver across two branches The British Property Awards 2024 winners
2023 3 Gold and 1 Bronze across three branches The British Property Awards 2023 winners
2022 1 Gold The British Property Awards 2022 winners
2021 1 Gold The British Property Awards 2021 winners
2018 1 Gold and 1 Bronze across two branches The British Property Awards 2018 winners
Source: The British Property Awards winners lists, as published, linked by year.
Send Hunters a message.
London (223 West End Lane) has the most, with 578 reviews rated 4.7 out of 5, followed by Liverpool with 548.
The 28 Hunters offices, by town:
5 reviews from sellers, rated 4.6 out of 5 on average. For example, Paul wrote: "After having several local estate agents out to discuss putting our property on the market it was a clear and easy decision to go with Hunters. Rebekah was so ..."
5 reviews from landlords, rated 3.6 out of 5 on average. For example, AJ wrote: "James and his team at Hunters have been very quick at finding me a tenant for my property. This is the second time I have used this company and experienced a ..."
Yes. In The Trusted Agent 2026 awards, Liverpool won Gold, Carshalton won Trusted Agent and two more branches won Trusted Agent. At The British Property Awards 2025 its branches won 2 Gold awards. The group and its branches have also won 14 other industry awards since 2018.