Trusted Agent profile · West Midlands, West Yorkshire, Middlesex and more
Verified
★★★★★
5,343 reviews across 28 offices and 2 platforms
Hunters has 28 offices, in London (four offices), Liverpool, Brentford, Carshalton, Sutton Coldfield, Sheffield, Bingley, Blackpool, Hayes, Birmingham (two offices), Solihull, Yeadon, Pudsey, Huddersfield, Beverley, Bexleyheath, Knowle, Welling, Darwen, East Grinstead, Frodsham, Malton, Manchester and Selby (West Midlands, West Yorkshire, Middlesex, Lancashire, Kent, North Yorkshire, Merseyside, Surrey, South Yorkshire, East Yorkshire, West Sussex, Cheshire and Greater Manchester). Together they have 5,343 reviews on two platforms, rated 4.5 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
After having several local estate agents out to discuss putting our property on the market it was a clear and easy decision to go with Hunters. Rebekah was so ...Read all 5 from sellers
I called up to book a viewing on a property - the person I needed wasn't available apparently and clearly only they can book viewings...., Still waiting on a ...Read the review from buyers
James and his team at Hunters have been very quick at finding me a tenant for my property. This is the second time I have used this company and experienced a ...Read all 5 from landlords
Nothing is too much trouble for the staff, they go the extra mile to help you get the right property for your needs.Read all 2 from tenants
Hunters's 28 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleExtremely professional helpful and friendly service. A big thanks especially to Gemma Flanagan!
Thank you Simon for taking the time to provide your feedback. I am delighted to hear that you are happy with the service that you have received from Hunters and I will certainly pass your comments to Gemma, who I am sure will be as delighted as I am. Thank you again!
5/5
GoogleI was picking up keys for my son.jemma was very helpful and professional.
Thank you Jimmy for your feedback. I am delighted to hear that you found Gemma helpful and professional. Many thanks again.
5/5
GoogleFriendly viewing service with Gemma. Very kind and helpful agent thanks you Gemma.
Thank you Victor for taking the time to share how happy you are with the service you have received from Hunters with a special mention for Gemma. She will be as delighted as I am!
5/5
GoogleThe staff here provide excellent service! Highly recommend.
Thank you for taking the time to provide your feedback. I am thrilled that you are happy with the service you have received from Hunters and even more thrilled that you would highly recommend us to others. Many thanks again
4/5
GoogleGreat service from everyone at hunters t everyone worked hard to retrieve a deposit from the deposit scheme and I was kept up to date with the communication thanks
Thank you Kevin for your feedback. Hopefully we can work harder in the future to gain 5 STARS from you.
5/5
GoogleGreat letting agents very professional and friendly staff especially Gemma and Abi very friendly and a pleasure to deal with highly recommended
Thank you Male for your feedback. We can only continue to provide a 5 star service based on our clients feedback. I will be delighted to pass your comments on to both Abi and Gemma.
5/5
GoogleWhole team great especially Gemma who handled our property. Issues sorted quickly and effectively.
Thank you Ollie for taking the time to provide feedback. I will be delighted to pass your comments on to Gemma.
5/5
GoogleTop service from Hunters! My girlfriend and I had a viewing with Gemma, she was friendly and welcoming from the get go and really knowledgable about the area, which was a massive help. I’ve already recommended hunters to friends and family! Thanks Gemma
Thank you for taking the time to provide your 5 star review. Please do not hesitate to contact Hunters again if we can be of any further help. I will be certain to pass your comments onto Gemma. I am sure she will be delighted as I am.
5/5
GoogleThe service was excellent and prompt. Would definitely recommend to others.
Thank you Gaurav for taking the time to provide your feedback. I am delighted to hear that you were happy with the service that you have received from Hunters and look forward to supporting you through the rest of your tenancy.
5/5
GoogleAnswered any questions I needed. Went above and beyond to help me
Thank you Mini for your 5 Star review. I am delighted to hear that you were happy with the service that you received from Hunters. If we can be of any further assistance, we will be delighted to help.
5/5
GoogleOn time, to the point, very friendly without a hint of pressure to buy. Thanks Kiki
Fantastic. So happy we could be of help. Thank you for your 5 stars!
1/5
GoogleThis is the worst estate agents. I found the branch manger Tracey to be really rude on the phone, i called twice last week to view a property for sale and i waited for her call back on 2 occasions, she was really unprofessional i would never buy or rent for this estate agents ever !
Thank you for your feedback, although I have to admit that I dont recall your name or the the promise of a call back. I would be extremely grateful if you could provide the name of the property that you wanted to view to help me assist you further. Could you kindly call the office on 0151 707 7777 and speak to a member of the team. Thank you again for taking the time to provide your feedback
5/5
GoogleSince we started working with Hunters, everything is so much easier. Gemma is always so nice and helpful. She goes far and beyond to help us in each situation. We are very very appy that Gemma is our letting manager and truly grateful for all her help. It's hard to find people so comitted to deliver excellent service. But Gemma does, every single time. Thank you!
Thank you Sebastian for taking the time to provide your feedback. I am delighted as always to hear that Gemma continues to deliver a first class service.
5/5
GoogleVery good experience and professional and friendly treatment by Gemma Flanagan. She is an attentive, proactive and efficient professional.
Thank you Marc for taking the time to provide a review. I am extremely happy to hear how happy you were with the service you received from Gemma. If will can be of any further help, please do not hesitate to contact any member of the Hunters team.
5/5
GoogleMAW Electrical would like to say "Thank You!" to Gemma Flanagan for all her help and support when we were installing Heaters in an appt in Liverpool. It was a pleasure to work with her and MAW look forward to working with Gemma again.
5/5
GooglePleasure to work on the cleaning with Gemma at Hunters, very quick to reply to any queries we may have!!
Thank you for your feedback. I am sure that Gemma will be as delighted as I am to hear your comments.
5/5
GoogleExcellent service from Hunters. Thank you to Melissa who made everything very easy.
Many thanks Becky for your 5 star review. Melissa will be as delighted as I am to hear how happy you are with the service you have received from Hunters
5/5
GoogleGreat service, my property manager Gemma is sorting out any issue always quickly and making sure it has been done properly. Thanks a lot.
Thank you for taking the time to provide your feedback. Gemma will be delighted as I am with your comments.
5/5
GoogleI decided to move back to Liverpool and had tried a number of local estate agents, all of whom disappointed, seemed distant and detached from the needs of the customer. That was until I tried Hunters, hence, making my choice of estate agents a very easy one. I duly chose Hunters as my preferred agent after the truly exceptional service given by property manager Gemma Flanagan. From initial agent contact to ongoing liaison throughout the entire letting process Gemma has gone above and beyond what is expected and takes customer service to a level I have never received before. Gemma’s communications are above exceptional, as is an understanding and proactive approach to servicing her client’s needs. I cannot overemphasise the extremely high level of customer service, empathy and involvement Gemma gives to ensure her client’s needs/requirements are satisfied. Patience, the ability to listen and care about a client’s needs are cornerstones in exceptional service and Gemma possess those attributes in abundance. Well done and thank you Gemma, I generally don’t take the time to give feedback and thanks where it is due, but had to in this instance. With the aforementioned in mind I can thoroughly and honestly recommend Hunters for all of your property letting, buying or sales needs. If you are thinking of letting give Gemma a call at Hunters, you are in very safe, caring and capable hands there, Hunters and Gemma are more than happy to help. Regards Paul
Thank you for taking the time to provide such detailed feedback. I am sure that Gemma will be as delighted as I am with your comments. Your feedback is very important as we strive to deliver a first class service every time. Many thanks
5/5
GoogleGemma is really helpful and professional. She responds almost instantly to emails and is setting the standard in the Liverpool area.
Thank you Stewart for taking the time to provide your feedback. I am delighted to hear how pleased you are with the service you have received from Hunters.
5/5
GoogleExcellent communication, all the ladies are very helpful especially Gemma who has been a great help and quick to respond to any queries.
Thank you for taking the time to provide your feedback. Your comments are very important to Hunters and I am delighted that you are happy with the service you have received.
1/5
GoogleThe Hunter customers service is very bad. The staff are so unprofessional and rude. All their staff care about is getting their rent no professionalism in service delivery and they are unapologetically useless in responding to tenant requests. Even the managers are useless as well as they do not take ownership of tenants complaints of poor services delivery. Hopeless letting agents .
Hi Michael. Thank you for your review. I am extremely disappointed that you are unhappy with the service that you have allegedly received from Hunters. Even more disappointing, following an initial investigation, I can confirm that you are neither one of our tenants or landlords. I would therefore be extremely grateful if you could kindly contact the office directly to provide Hunters with the opportunity to discuss your claims.
5/5
GoogleWe were shown around a property by Gemma, she was very friendly and was able to provide useful answers to all of our questions. The property was beautiful. Gemma was very informative and professional.
Thank you for your comments. I and the rest of the team are delighted to receive your feedback. If we can be of any further support, do not hesitate to contact Hunters again.
5/5
GooglePleased to be renting my flat out through Hunters. Gemma and her team were excellent and very efficient.
Thank you for taking the time to provide your feedback. I will be sure to pass your comments onto Gemma
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Hunters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Hunters and its branches won ESTAS awards in two years, most recently 2023.
ESTAS winners in two years, the group and its branches: 2022, 2023.
ESTAS awards by year, 2022 to 20232023 1 Gold ESTAS 2023 winners
2022 1 Silver and 1 Bronze ESTAS 2022 winners
Source: ESTAS winners lists, as published, linked by year.
Hunters and its branches won awards at The British Property Awards in six years, most recently 2025.
British Property Awards winners in six years, the group and its branches: 2018, 2021, 2022, 2023, 2024, 2025.
British Property Awards by year, 2018 to 20252025 2 Gold across two branches The British Property Awards 2025 winners
2024 2 Gold and 1 Silver across two branches The British Property Awards 2024 winners
2023 3 Gold and 1 Bronze across three branches The British Property Awards 2023 winners
2022 1 Gold The British Property Awards 2022 winners
2021 1 Gold The British Property Awards 2021 winners
2018 1 Gold and 1 Bronze across two branches The British Property Awards 2018 winners
Source: The British Property Awards winners lists, as published, linked by year.
Send Hunters a message.
London (223 West End Lane) has the most, with 578 reviews rated 4.7 out of 5, followed by Liverpool with 548.
The 28 Hunters offices, by town:
5 reviews from sellers, rated 4.6 out of 5 on average. For example, Paul wrote: "After having several local estate agents out to discuss putting our property on the market it was a clear and easy decision to go with Hunters. Rebekah was so ..."
5 reviews from landlords, rated 3.6 out of 5 on average. For example, AJ wrote: "James and his team at Hunters have been very quick at finding me a tenant for my property. This is the second time I have used this company and experienced a ..."
Yes. In The Trusted Agent 2026 awards, Liverpool won Gold, Carshalton won Trusted Agent and two more branches won Trusted Agent. At The British Property Awards 2025 its branches won 2 Gold awards. The group and its branches have also won 14 other industry awards since 2018.
