Trusted Agent profile · Greater London

Felicity J Lord estate agents in London

4.7

★★★★★ Excellent

9,744 reviews across 20 offices and 4 platforms

www.fjlord.co.uk

Felicity J Lord has 20 offices, all in London (Greater London). Together they have 9,744 reviews on four platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

8,800

Reviews on Google

All 20 offices

Facebook logo

4.1 / 5

9

Reviews on Facebook

All 20 offices

Trustpilot logo

922

Reviews on Trustpilot

Business-wide

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Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Felicity J Lord's 20 offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Felicity J Lord, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Felicity J Lord and its branches won awards at The British Property Awards in five years, most recently 2023.

British Property Awards winners in five years, the group and its branches: 2023, 2022, 2021, 2019, 2018.

British Property Awards by year, 2023 to 2018

Source: The British Property Awards winners lists, as published, linked by year.

Latest reviews from every Felicity J Lord office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Chris and the team did a great job for us selling our flat in Shad Thames. We were impressed that Chris as head of the office came to view the property and give us his considered views on price and marketing strategy, clearly backed up by lots of experience - not true of some others who were keen to have our business! In what turned out to be quite tricky market conditions, there was a steady flow of viewings and when a post Brexit wobbler dropped out, the team committed to find another buyer in short order and delivered accordingly. Thanks also to Gavin for keeping buyer and seller sane whilst the paperwork was processed. Very smoothly handled by a professional and very hard working team - thanks!

Nick · 17 June 2017 · Felicity J Lord London (34)

5/5

Google

I have recently been renting a two bedroom flat in Shad Thames through Felicity J Lord - unfortunately however, there were some problems that occurred in the flat, which my landlord wasn't responding to in a timely manner - although Felicity J Lord were not managing agents in my case, I found Angela Pappin Cole very helpful and supportive when I had really not much response from the landlord himself. When it came time to leave the property, Angela again was very helpful and offered great advice, and with no response even after three weeks of moving out from my landlord as to when my deposit might be returned, Angela persisted and finally managed to get him to action the refund. I felt quite powerless in a very stressful situation, and yet received prompt, warm and professional help from Angela who was willing to go the extra mile, as well as all the other members of Felicity J Lord I have spoken to. I would not hesitate to recommend anyone looking for a flat in London to choose Angela as their lettings agent.

Jemima · 17 June 2017 · Felicity J Lord London (34)

Agent replied · 15 June 2024

Dear Jemima, Thank you for leaving such great and detailed feedback about your experience with Felicity J Lord Shad Thames (Lettings). We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Felicity J Lord Shad Thames (Lettings)

5/5

Google

I think I was quite a particular customer with plenty of difficulties. In spite of this everyone at haart was really helpful and patient and nice. I am extremely grateful for the whole team for their lots of help and effort.

Ildikó · 15 June 2017 · Felicity J Lord London (Suite 2.01b)

5/5

Google

I am an independent contractor working over a few different offices in the south east and south west of London. Natalie Steed is my contact throughout nearly all of this work and she has been nothing but speedy and efficient but more importantly she thinks outside the box which helps massively when presented with day to day problems.

Chris · 15 June 2017 · Felicity J Lord London (Suite 2.01b)

5/5

Google

I found the staff here very friendly and helpful. No matter what time of the day, they always had time for me and never rushed me off the phone. I liked the way they appointed a special person to my case. Ronie and Esta were fantastic! I liked their approach to selling my property, which was very quick without being ruthless. Would I use them again? Yes I would!

Patricia · 15 June 2017 · Felicity J Lord London (Suite 2.01b)

5/5

Google

What struck me as a tenant is how reliable and trustworthy this branch works in order to match landlords and tenants aiming for a fit for both parties. The people from haart that I've had the pleasure of dealing with during my flat search (and move) are simply extraordinary. Totally recommendable for Brixton at the very least!

Karl · 15 June 2017 · Felicity J Lord London (Suite 2.01b)

5/5

Google

A big thank you to Jack from Pound Park nursery school, staff and children, with Jacks support and sponsorship from Felicity J Lord we put on an amazing Christmas winter wonderland event back in December and are still to this day receiving comments on how lovely a morning it was and how lovely the posters looked.

School · 15 June 2017 · Felicity J Lord London (7 Stratheden Parade)

Agent replied · 13 June 2024

School Office, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!

5/5

Google

Thank you to Jack and Stuart at Felicity J Lord who were very helpful and knowledgeable throughout our buying process. It was very useful to have an estate agent who helped facilitate communication between all parties and the relevant solicitors. I would definitely recommend Felicity J Lord

Andrew · 15 June 2017 · Felicity J Lord London (7 Stratheden Parade)

Agent replied · 13 June 2024

Dear Andrew Norris, Thank you for leaving such great and detailed feedback about your experience with Felicity J Lord Blackheath estate agents. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Felicity J Lord Blackheath estate agents

5/5

Google

Rating only, no written review.

Russell · 15 June 2017 · Felicity J Lord London (3 Greenwich South Street)

Agent replied · 13 June 2024

Dear Russell Glynne, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property. We always love to receive great feedback.

5/5

Google

Genuinely outstanding service from Ellie and her colleagues, I cannot recommend more highly.

Jack · 15 June 2017 · Felicity J Lord London (3 Greenwich South Street)

Agent replied · 13 June 2024

Thanks for the feedback, Jack. We strive to provide excellent service to our customers at Felicity J Lord Greenwich (Lettings) and I'm so glad to hear that Ellie dealt with your move to the best of her ability! All the best in your new home, from us all here at Felicity J Lord Greenwich Lettings.

5/5

Google

I have been using this company for over 20years the service and attention has always been first rate highly endorsed by me if your looking for an agent look no further

David · 15 June 2017 · Felicity J Lord London (3 Greenwich South Street)

Agent replied · 13 June 2024

Dear David, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. Thank you again for your star rating! Regards Jodie Felicity J Lord Greenwich (Lettings)

4/5

Google

I dealt with Jodie and Shannon to let a property in Greenwich. Both were helpful, friendly and efficient. Thanks for all your help both!

David · 15 June 2017 · Felicity J Lord London (3 Greenwich South Street)

Agent replied · 13 June 2024

Dear David Hawkins, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Felicity J Lord Greenwich (Lettings).

4/5

Google

The property management team at Felicity J Lord were most helpful, especially at the end of tenancy when various communication was required with the landlord. Special thanks to Andrew Kettle who was a huge help in the stressful time of moving.

Charlotte · 15 June 2017 · Felicity J Lord London (3 Greenwich South Street)

Agent replied · 13 June 2024

Dear Charlotte Phipps, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Felicity J Lord Greenwich (Lettings & Property Management)

5/5

Google

First time I moved to London and I've found really cooperative and helpful people at Felicity J Lord Greenwich. Althought there were some little difficulties, due to the fact I was moving from Italy, I have to say that Lewis and Shannon in particular have been very kind and helped me to go through all the process smoothly.

Riccardo · 15 June 2017 · Felicity J Lord London (3 Greenwich South Street)

Agent replied · 13 June 2024

Dear Riccardo, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us and I can assure that it really does mean the world to the team. Thank you once again and we hope you enjoy your new home.

5/5

Google

The experience was very positive overall. The negotiatior, Ellie, was at all times proactive, well-informed and effective in her communication with us. She was always ready to answer all our questions and help us and especially with finding a property we would find suitable.

Joyce · 15 June 2017 · Felicity J Lord London (3 Greenwich South Street)

Agent replied · 13 June 2024

Dear Joyce, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. Thank you again for your star rating! Regards Felicity J Lord Greenwich (Lettings)

5/5

Google

Ellie has been fantastic! She's friendly and enthusiastic and has answered any questions we've had without hesitation. We all know moving can be a stressful time and Ellie has dealt with our calls and emails regarding various things helpfully and reassuringly. Thanks for all of your help!

Sarah · 15 June 2017 · Felicity J Lord London (3 Greenwich South Street)

Agent replied · 13 June 2024

Thanks for the feedback, Sarah Dickens. We strive to provide excellent service to our customers at Felicity J Lord Greenwich (Lettings). We always love to receive great feedback.

5/5

Google

So far we've had a good experience using Felicity J Lord. Staff are very professional, friendly and are always on hand to help. Any issues we've brought up have been dealt with quickly and without fuss.

Joe · 15 June 2017 · Felicity J Lord London (3 Greenwich South Street)

Agent replied · 13 June 2024

Dear David, We're pleased to see the 5-star rating you left for us, thank you very much! We're so glad that you were pleased with the service provided to you and if you ever require our assistance in future, please do not hesitate to ask! All the best, Felicity J Lord Greenwich (Lettings)

4/5

Google

Good service. Helpful staff. The two members of staff at Felicity J Lord (Ellie & Paula) who dealt with my property search were dedicated in their work and offered their time and assistances with my many equires. They took time to offer me the best advice and followed up with feedback on every stage from property identification to contract completion. Thank you guys for your help.

Derrick · 15 June 2017 · Felicity J Lord London (3 Greenwich South Street)

Agent replied · 13 June 2024

Dear Derrick Owodunni, Thank you for leaving such great and detailed feedback about your experience with Felicity J Lord Greenwich (Lettings). All the best in your new home! Kind regards from all at Felicity J Lord Greenwich (Lettings)

5/5

Google

Rating only, no written review.

Yilan · 15 June 2017 · Felicity J Lord London (22-23)

Agent replied · 13 June 2024

Hi Yilan We're pleased to see the 5-star rating you left for us. Would you mind elaborating a little more on why you gave us this rating? We would love to know!

5/5

Google

Rating only, no written review.

Rohit · 15 June 2017 · Felicity J Lord London (22-23)

Agent replied · 13 June 2024

Thanks Rohit for leaving us this response.

5/5

Google

Rating only, no written review.

Carol · 15 June 2017 · Felicity J Lord London (22-23)

Agent replied · 13 June 2024

Hi Carol We're pleased to see the 5-star rating you left for us. Best of luck for the future. Regards Adam

5/5

Google

Rating only, no written review.

Gustavo · 15 June 2017 · Felicity J Lord London (22-23)

Agent replied · 13 June 2024

Thanks Gustavo for leaving us this response.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Felicity J Lord

Which Felicity J Lord office has the most reviews?

London (Suite 2.01b) has the most, with 1,544 reviews rated 4.3 out of 5, followed by London (22-23) with 1,500.

Where are the Felicity J Lord offices?

The 20 Felicity J Lord offices, by town:

What do tenants say about Felicity J Lord?

3 reviews from tenants, rated 3.7 out of 5 on average. For example, João wrote: "I was introduced to FJLord as a tenant looking to rent a flat, it was easy to get an agreement and after 2 years, it was also easy to leave the property. I must ..."

Has Felicity J Lord won any awards?

Yes. In The Trusted Agent 2026 awards, London won Platinum, London won Platinum and eight more branches won awards. At The British Property Awards 2023 its branches won 1 Gold award. The group and its branches have also won 4 other industry awards since 2018.

Reviews may appear on more than one platform.

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