5/5
GoogleRating only, no written review.
Agent replied · 15 June 2024
Dear Omoye E., Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property.
Trusted Agent profile · Greater London
Felicity J Lord estate agents in London
★★★★★
9,744 reviews across 20 offices and 4 platforms
Felicity J Lord has 20 offices, all in London (Greater London). Together they have 9,744 reviews on four platforms, rated 4.7 out of 5 overall.
8,800
Reviews on Google
All 20 offices
9
Reviews on Facebook
All 20 offices
922
Reviews on Trustpilot
Business-wide
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Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers1 review
I put my flat on the market in Apr 2014 on the basis of FJL's advice of asking price of 425-450k. THis was even though the previous sales in the block of ...Read the review from sellers
Tenants3 reviews
I was introduced to FJLord as a tenant looking to rent a flat, it was easy to get an agreement and after 2 years, it was also easy to leave the property. I must ...Read all 3 from tenants
Our offices
Felicity J Lord's 20 offices, most reviewed first. Each has its own page.
- Felicity J Lord London (Suite 2.01b)Suite 2.01b, Piano House, SW9 8DJ1,544 reviews · 628 on Google (4.7)10 in the last 90 days
- Felicity J Lord London (22-23)22-23, Harbour Exchange Square, E14 9GE1,500 reviews · 608 on Google (4.7)17 in the last 90 days
- Felicity J Lord London (3 Greenwich South Street)3 Greenwich South Street, SW10 8NW1,233 reviews · 309 on Google (4.8)11 in the last 90 days
- Felicity J Lord London (9 New Crane Place)9 New Crane Place, E1W 3TU1,221 reviews · 303 on Google (4.6)12 in the last 90 days
- Felicity J Lord London (644/646 Mile End Road)644/646 Mile End Road, E3 4LH964 reviews · 962 on Google (4.6)10 in the last 90 days
- Felicity J Lord London (313 Upper Street)313 Upper Street, N1 2XQ861 reviews · 860 on Google (4.7)13 in the last 90 days
- Felicity J Lord London (23 Tranquil Vale)23 Tranquil Vale, SE3 0BU753 reviews · 752 on Google (4.7)10 in the last 90 days
- Felicity J Lord London (310 Mare Street)310 Mare Street, E8 1EJ668 reviews · 668 on Google (4.8)13 in the last 90 days
- Felicity J Lord London (69 Church Street)69 Church Street, N16 0AR611 reviews · 611 on Google (4.8)13 in the last 90 days
- Felicity J Lord London (4 Copper Row Tower Bridge Piazza)4 Copper Row Tower Bridge Piazza, SE1 2LH501 reviews · 499 on Google (4.8)10 in the last 90 days
- Felicity J Lord London (34)34, Horselydown Lane, SE1 2LN481 reviews · 481 on Google (4.8)8 in the last 90 days
- Felicity J Lord London (Ground Floor 67-71 Goswell Road)Ground Floor 67-71 Goswell Road, EC1V 7EP472 reviews · 471 on Google (4.7)2 in the last 90 days
- Felicity J Lord London (7 Stratheden Parade)7 Stratheden Parade, SE3 7SX431 reviews · 431 on Google (4.7)33 in the last 90 days
- Felicity J Lord London (27 Greenwich South Street)27 Greenwich South Street, SE10 8NT351 reviews · 349 on Google (4.9)7 in the last 90 days
- Felicity J Lord London (7 Stratheden Parade)7 Stratheden Parade, SE3 7SX337 reviews · 335 on Google (4.8)35 in the last 90 days
- Felicity J Lord London (Unit 2)Unit 2, E14 9SH325 reviews · 322 on Google (4.6)2 in the last 90 days
- Felicity J Lord London (Unit 61 Surrey Quays Shopping Centre)Unit 61 Surrey Quays Shopping Centre, SE16 7LL238 reviews · 238 on Google (4.6)0 in the last 90 days
- Felicity J Lord London (277, 279 Chiswick High Road)277, 279 Chiswick High Road, W4 4PU30 reviews · 30 on Google (4.8)0 in the last 90 days
- Felicity J Lord London (849 Fulham Road)849 Fulham Road, SW6 5HJ2 reviews · 2 on Google (3.0)0 in the last 90 days
- Felicity J Lord London (12/14 Dock Street)12/14 Dock Street, E1 8JP1 reviews · 0 on Google0 in the last 90 days
Awards
The Trusted Agent 2026 results for Felicity J Lord, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Felicity J Lord and its branches won awards at The British Property Awards in five years, most recently 2023.
British Property Awards winners in five years, the group and its branches: 2023, 2022, 2021, 2019, 2018.
British Property Awards by year, 2023 to 2018
2023 1 Gold The British Property Awards 2023 winners
- GoldThe British Property Awards 2023: Estate Agent in SE1London (34)
2022 1 Gold The British Property Awards 2022 winners
- GoldThe British Property Awards 2022: Estate Agent in SE1London (34)
2021 1 Gold The British Property Awards 2021 winners
- GoldThe British Property Awards 2021: Estate Agent in SE1London (34)
2019 1 Gold The British Property Awards 2019 winners
- GoldThe British Property Awards 2019: Estate Agent in E14London (22-23)
2018 1 Gold The British Property Awards 2018 winners
- GoldThe British Property Awards 2018: Estate Agent in E14London (22-23)
Source: The British Property Awards winners lists, as published, linked by year.
Latest reviews from every Felicity J Lord office
Newest first, from every platform, with the office each review is about. First names only.
Google1/5
GoogleExtremely rude staff
5/5
GoogleThank you Josh. Great service from you
Agent replied · 15 June 2024
Geoffray Li, we strive for 100% satisfaction, and it is great to see you had such a positive experience at haart Brixton (Lettings).
5/5
GoogleSebastian Toro-Medina was very helpful at all times
5/5
GoogleExcellent service with great communication! Very pleased.
Agent replied · 15 June 2024
Dear Poppy Davidson, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. haart Brixton (Lettings)
5/5
GoogleSebastian Toro-Medina was very helpful indeed.
5/5
GoogleExcellent Service and supportive throughout the whole time we needed documents reviewed and approved.
Agent replied · 15 June 2024
Dear Axel Kacoutié, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us.
5/5
GoogleThank you Josh for being so informative about the area, we look forward to any other viewings you can arrange for us.
Agent replied · 15 June 2024
Dear Connor Brown, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. We hope to see you soon!
5/5
GoogleMel was really helpful when I had to move out my property. Great service!
Agent replied · 15 June 2024
Thank you very much for your feedback! Mel and the team are all thrilled that you have had such a positive experience! If there is anything more we can do just let us know!
5/5
GoogleLaura in particular was great and highly proactive with the very complicated sale of my flat.
1/5
GoogleInitially all was going well before we signed and moved in, then all went downhill. A lot of things were promised and not delivered, lack of transparency and communication.
5/5
GoogleFantastic experience and service provided. Would strongly recommend that you allow Andrez to guide you through your search as he provides a clear and objective summary of the property your interested.
Agent replied · 15 June 2024
Jonatan V.a, we're happy you found our staff to be so supportive during your experience here at haart Brixton (Lettings).
5/5
GoogleI wanted to say a big thank you to Jessica Lydon for her help and showing me all the properties. She was very helpful , professional and committed to her work . Thank you Jessica .
5/5
GoogleJoshua was fantastic. He found great tenants very quickly and was more than helpful throughout the whole process.
Agent replied · 15 June 2024
Dear Charlotte Buchholdt, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us.
5/5
GoogleMel was brilliant. Professional, polite, very knowledgeable and helped me get the perfect property for me. Made what is usually an experience I dread, easy and fun! Would recommend 10000 times over. Thank you!
Agent replied · 15 June 2024
We sincerely thank you for the positive review, and look forward to seeing you again soon!
1/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Agent replied · 15 June 2024
Thank you for taking the time to give a 5* rating, it will mean a lot to Monika and the team at Shad Thames. Needless to say, should you know of anyone looking to rent or let a property, please do let us know as we would be only too happy to help
5/5
GoogleVery good services. They always helping me and they answering faster all the time.
Agent replied · 15 June 2024
Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We''re always happy to help! Regards Amandeep Panesar
5/5
GoogleProfessional, efficient and overall very friendly service. I'd use it again and recommend.
Agent replied · 15 June 2024
Dear Davi Quintiere, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. Please let us know if there is anything else we can do for you; we are more than happy to help!
5/5
GoogleInga was an incredibly helpful and kind agent. I totally recommend this agency
Agent replied · 15 June 2024
Dear Anna, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. If you, or if you know, of anyone that has a property to let or that we can assist in find a new property, please do not hesitate to pass on our details to them. We would love to help. Kind regards, Inga Nair
5/5
GoogleSpot on professional service when selling my flat from Simon Totterdell. Went that extrra mile......
5/5
GoogleVery supportive and accommodating - worked hard to find a buyer and in a very short space of time. Definitely would use again.
Agent replied · 15 June 2024
Thank you for taking the time to provide such positive feedback regarding Felicity J. Lord Lettings, it will mean a great deal to the team. Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help.
5/5
GoogleAfter trying to sell our property with other agencies, Felicity J Lord succeded where other have failed. Very positive experience!
Agent replied · 15 June 2024
Thank you for taking the time to provide such positive feedback regarding Felicity J. Lord Lettings, it will mean a great deal to the team. Needless to say, should you or should you know of anyone that is looking to let or rent a property, please do pass on our details. We would love to help.
5/5
GoogleCannot praise Stephanie enough, she is friendly, professional and knowledgeable, all my requests were dealt with promptly and efficiently and would highly recommend her.
Agent replied · 15 June 2024
Thanks so much for the positive feedback David, Steph will be over the moon. Needless to say if you know of anyone looking to let or rent a a property, please pass on our details. We would love to help!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Felicity J Lord
Which Felicity J Lord office has the most reviews?
London (Suite 2.01b) has the most, with 1,544 reviews rated 4.3 out of 5, followed by London (22-23) with 1,500.
Where are the Felicity J Lord offices?
The 20 Felicity J Lord offices, by town:
- London (12/14 Dock Street): 12/14 Dock Street, London, E1 8JP
- London (22-23): 22-23, Harbour Exchange Square, London, E14 9GE
- London (23 Tranquil Vale): 23 Tranquil Vale, London, Greater London, SE3 0BU
- London (27 Greenwich South Street): 27 Greenwich South Street, London, SE10 8NT
- London (277, 279 Chiswick High Road): 277, 279 Chiswick High Road, London, W4 4PU
- London (3 Greenwich South Street): 3 Greenwich South Street, London, SW10 8NW
- London (310 Mare Street): 310 Mare Street, London, E8 1EJ
- London (313 Upper Street): 313 Upper Street, London, N1 2XQ
- London (34): 34, Horselydown Lane, London, SE1 2LN
- London (4 Copper Row Tower Bridge Piazza): 4 Copper Row Tower Bridge Piazza, London, SE1 2LH
- London (644/646 Mile End Road): 644/646 Mile End Road, London, E3 4LH
- London (69 Church Street): 69 Church Street, London, N16 0AR
- London (7 Stratheden Parade): 7 Stratheden Parade, London, Greater London, SE3 7SX
- London (7 Stratheden Parade): 7 Stratheden Parade, London, SE3 7SX
- London (849 Fulham Road): 849 Fulham Road, London, SW6 5HJ
- London (9 New Crane Place): 9 New Crane Place, London, E1W 3TU
- London (Ground Floor 67-71 Goswell Road): Ground Floor 67-71 Goswell Road, London, EC1V 7EP
- London (Suite 2.01b): Suite 2.01b, Piano House, London, SW9 8DJ
- London (Unit 2): Unit 2, London, E14 9SH
- London (Unit 61 Surrey Quays Shopping Centre): Unit 61 Surrey Quays Shopping Centre, London, SE16 7LL
What do tenants say about Felicity J Lord?
3 reviews from tenants, rated 3.7 out of 5 on average. For example, João wrote: "I was introduced to FJLord as a tenant looking to rent a flat, it was easy to get an agreement and after 2 years, it was also easy to leave the property. I must ..."
Has Felicity J Lord won any awards?
Yes. In The Trusted Agent 2026 awards, London won Platinum, London won Platinum and eight more branches won awards. At The British Property Awards 2023 its branches won 1 Gold award. The group and its branches have also won 4 other industry awards since 2018.
