Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
GoogleI would rather be homeless, than live in a property managed by Enfields ever again.
Gabi · 12 October 2022 · Enfields Bournemouth (383 Wimborne Road)
Agent replied
Gabi,
Thank you for taking the time to write a review following your tenancy at Capstone Road and sorry to hear you have been unhappy with the overall experience.
We have taken the time to review your communication with Enfields and understand you had a couple of maintenance issues with the property during your stay. On the 6th October you notified us that the glass screen of the oven was not secure and we passed this onto your landlord who asked us not to take any action as they intended to rectify the issue themselves. It was not until the 26th October that your landlord contacted us requesting that they wanted us to arrange the repair and our contractor then attended within 48 hours. We understand your frustration in this instance but we can only take action once we have received your landlords authority. One of our team has already reached out to you directly in order to help turn your experience around.
★★★★★ 1/5
GoogleCheated people out of their deposit. Widely known to do this. Always dispute any charges that they try to get you with.
Alex · 12 October 2022 · Enfields Bournemouth (383 Wimborne Road)
Agent replied
Hi Alex,
Thank you for sharing your comments.
For all landlords we represent we make certain their tenants deposit is lodged with a government scheme to ensure it is dealt with fairly at the end of a tenancy. In your case your deposit was lodged with the DPS who offer a free custodial service who held your deposit for the duration of your tenancy. You were provided with prescribed information relating to your deposit which you read through and signed online to acknowledge its receipt and your landlord paid to have an independent inventory and check out report to ensure there was clear evidence of how your property was given to you and how it was handed back. Once a landlord confirms what dilapidations they intend to hold back from your deposit you have the right to agree or disagree failing which the DPS offer a dispute resolution process handled by an independent, impartial adjudicator. The burden of proof is always with the landlord which makes this process very straightforward as it is based on evidence the landlord shows proving they have a legitimate claim, you as the tenant has no obligation to prove anything (although you can supply your own evidence if needed) thus taking away the suggestion that a tenant can be cheated out of their deposit by a landlord or letting agent.
Once again, thank you for taking the time to share your view and we would recommend you getting in touch with our Director via email jthomas@enfields.co.uk who would welcome the opportunity to run through your deposit process to better understand your feelings and redeem some confidence that the correct procedure was followed.
★★★★★ 1/5
GoogleWhere do I start.. rented a student property through Enfields at the start of the academic year, throughout they were fairly good at getting our requests sorted. However, since we have moved out almost 2 months ago we’ve been left in the dark regarding our deposit. Each of us receiving copy and paste answers that have been sent to not only our house but others as well. They have been absolutely shocking and constantly been pinning it on the Landlord when it is obviously an issue within Enfields. We have been moved out for almost 2 months now and new tenants are moved in so clearly nothing to have been claimed on deposit. Would not recommend them as a student tenant at all, let alone a normal tenant.
Isaac · 12 October 2022 · Enfields Bournemouth (383 Wimborne Road)
Agent replied
Isaac,
Thank you for your review and we are glad to hear you had a positive experience during your tenancy hence why it is so disappointing to learn how unhappy you are since your tenancy has come to an end.
Please take comfort that your deposit was protected lawfully by Enfields at the beginning of the tenancy via a government authorised custodial scheme called the DPS. We picked this scheme as it is the largest provider of deposit protection in the UK and the aim of the DPS is to ensure that you are treated fairly at the end of your tenancy hence why I am confident we can help resolve your concerns. We would ask that you email jthomas@enfields.co.uk with the property address who will be able help you.
★★★★★ 2/5
GoogleFriendly staff when you can speak to them, however very poor communication overall which requires constant reminding to get anything done.
The agent who first showed us our property didn’t appear to know anything about it and only gave us about 5 minutes to look.
Our property was in a poor state when we moved in although I understand that is not entirely the estate agents fault and they did sort it quickly.
Our tenancy is now over and we are awaiting our deposit back however we haven’t received any information or updates about it and it’s been over a month now. I’ve tried to get in touch both through email and phone calls over the last couple of days and have had no response. Not impressed.
Macattack · 12 October 2022 · Enfields Bournemouth (383 Wimborne Road)
Agent replied
Thank you for taking the time to tell us about your recent experience and sorry to hear you have had issues in communication. During September we experience high levels of calls as students move into their new homes. Your feedback is extremely important and we are looking at ways to improve during this busy period as this is not reflective of our usual experience.
Please take comfort that your deposit was protected lawfully by Enfields at the beginning of the tenancy via a government authorised custodial scheme called the DPS. We picked this scheme as it is the largest provider of deposit protection in the UK and the aim of the DPS is to ensure that you are treated fairly at the end of your tenancy hence why I am confident we can help resolve your concerns. We would ask that you email jthomas@enfields.co.uk with the property address who will be able help you.
★★★★★ 5/5
GoogleWe’ve just bought a property through Enfields and found the team to be really helpful throughout the entire process. Amy in particular has been absolutely amazing and we both felt completely at ease with her from the very first viewing. She was both friendly and professional, gave us the space to view the property at our own pace and always came back to us promptly when we had questions or wanted to arrange another viewing. She remembered us when the initial sale fell through and called us immediately to let us know, a lovely personal touch and ultimately meant we have now moved into a house we love.
Thank you!
Liz · 12 October 2022 · Enfields Bournemouth (383 Wimborne Road)
Agent replied
Hi Liz,
Thank you so much for your review! It was a pleasure helping you through the process and Amy will be over the moon to hear some of those kind words! We look forward to helping you again in the future from all the team at Enfields
★★★★★ 5/5
GoogleRating only, no written review.
Johnny · 11 October 2022 · Enfields Eastleigh (1E Leigh Road)
Agent replied · 22 October 2024
Many thanks for the kind review, Kind Regards from all of the team at Enfields Eastleigh
★★★★★ 5/5
GoogleCurrently in the process of trying to find a house to buy, Sophie has been helping us look for somewhere and has been so lovely and helpful, really a credit to the company!
Nicola · 11 October 2022 · Enfields Eastleigh (1E Leigh Road)
Agent replied · 22 October 2024
Many thanks for the kind review, Kind Regards from all of the team at Enfields Eastleigh
★★★★★ 5/5
GoogleThe team have been super helpful in helping us get our offer accepted on our dream house. Very helpful especially as we are first time buyers
Vicki · 11 October 2022 · Enfields Eastleigh (1E Leigh Road)
Agent replied · 22 October 2024
Many thanks for the kind review, Kind Regards from all of the team at Enfields Eastleigh
★★★★★ 5/5
GoogleSophie was fantastic from start to finish. Courteous, prompt, knowledgeable and we felt very supported. We would highly recommend.
Peter · 11 October 2022 · Enfields Eastleigh (1E Leigh Road)
Agent replied · 22 October 2024
Many thanks for the kind review, Kind Regards from all of the team at Enfields Eastleigh
★★★★★ 5/5
GoogleI have to say that i was pleasantly surprised at the sticking to your word,and always contacting me with new properties
It was always Sophie who rang me and she was really committed to helping me find something, very good service and and i would definitely recommend this agents.
Helen · 11 October 2022 · Enfields Eastleigh (1E Leigh Road)
Agent replied · 22 October 2024
Many thanks for the kind review, Kind Regards from all of the team at Enfields Eastleigh
★★★★★ 5/5
GoogleThe service by Enfields was excellent especially Luan who was my main contact she was very professional, reliable, kind and her customer service was excellent. I would like to thank her for everything she has done for me.
Teresa · 11 October 2022 · Enfields Eastleigh (1E Leigh Road)
Agent replied · 22 October 2024
Many thanks for the kind review, Kind Regards from all of the team at Enfields Eastleigh
★★★★★ 5/5
GoogleAll staff were friendly and helpful, and helped to make purchasing our first house a nice process.One of the only estate agents that listened to what we were looking for in a property and didn't spam us with everything coming to market. Will definitely use them again in future.
Emily · 11 October 2022 · Enfields Eastleigh (1E Leigh Road)
Agent replied · 22 October 2024
Many thanks for the kind review, Kind Regards from all of the team at Enfields Eastleigh
★★★★★ 4/5
GoogleWorked with Sophie on a house purchase, unfortunately it fell through (seller choice), but working with Sophie made the whole process extremely pain free. Would definitely recommend her as she’s helpful and incredibly responsive.
Claudine · 11 October 2022 · Enfields Eastleigh (1E Leigh Road)
Agent replied · 22 October 2024
Many thanks for the kind review, Kind Regards from all of the team at Enfields Eastleigh
★★★★★ 5/5
GoogleI was very impressed with the team at Eastleigh from Sophie who showed us the property and was always very helpful then Luan who chased things up liasising between vendor and solicitors to keep things on track. Dealing with Enfields ar Eastleigh has been a pleasure.
Ian · 11 October 2022 · Enfields Eastleigh (1E Leigh Road)
Agent replied · 22 October 2024
Many thanks for the kind review, Kind Regards from all of the team at Enfields Eastleigh
★★★★★ 5/5
GoogleUsed Enfields Eastleigh to sell my parents' house. Completely pain-free process, kept us informed in a friendly, efficient manner as things progressed and were realistic about pricing and timescales. Thank you Lynn and Luane!
Caroline · 11 October 2022 · Enfields Eastleigh (1E Leigh Road)
Agent replied · 22 October 2024
Many thanks for the kind review, Kind Regards from all of the team at Enfields Eastleigh
★★★★★ 4/5
GoogleI'm recently dealing with the purchase of the property through Enfield Estate agent through Sophie Buontempo. She seem to be very experienced. She is excellent , very supportive and is quick in responding. She is has been very helpful with process ( explaining , guiding and following it). Hope all goes smoothly.
Smita · 11 October 2022 · Enfields Eastleigh (1E Leigh Road)
Agent replied · 22 October 2024
Many thanks for the kind review, Kind Regards from all of the team at Enfields Eastleigh
★★★★★ 5/5
GoogleDidn’t end up buying through Enfield's simply because the property I went for was listed with another agent, but having previously had a viewing and further contact with Sophie regarding my property search, I found her to be helpful, friendly and professional every time. I especially feel like she listened to my feedback after viewings and so would have been along the right tracks with property suggestions had my search continued.
Katie · 11 October 2022 · Enfields Eastleigh (1E Leigh Road)
Agent replied · 22 October 2024
Thank you very much for your review, we are really pleased you were happy with the service provided.
★★★★★ 5/5
GoogleLuan has been an absolute star and kept me sane throughout a difficult house move.
(Nothing on enfields part)
I'd highly recommend them and will use them in the future if we ever decide to sell.
Aidan · 11 October 2022 · Enfields Eastleigh (1E Leigh Road)
Agent replied · 16 April 2026
Thank you very much for your review, we are really pleased you were happy with the service provided.
★★★★★ 5/5
GoogleI am a first time buyer have no knowledge on property market. Luckily I met Sophie Buontempo, an agent of Enfields Eastleigh, she helped me made a deal recently. She is very helpful and patient. Sophie explained everything and guided me throughout the process. And she responded my message promptly. Since I have no idea at all, Sophie offers suggestions to professional services which I needed. I am very appreciate to have such a nice and professional agent.
Miss Luan Ticehurst, the office manager, followed up completed the transaction in two months time.During the time, I was so pleased that Luan updated the progress regularly. Enfields Eastleigh is reliable with all the great staff.
Johnny · 11 October 2022 · Enfields Eastleigh (1E Leigh Road)
Agent replied · 22 October 2024
Thank you very much for your review, we are really pleased you were happy with the service provided.
★★★★★ 5/5
GoogleThe prospect of selling both our own and my late mums homes was daunting and we are so glad that we approached Enfields to act for us. Having obtained buyers for both properties we were looked after throughout by Luan, whose role was dedicated to keeping both sales on track. She was fantastic, liaising with all parties involved and keeping us fully informed throughout. Not only is she very professional but is also extremely kind and approachable and at times kept us sane when a frustrating hitch occurred with the sale of one property prolonging the process. She is an absolute credit to Enfields as is Sophie who was usually our first point of contact when ringing the office. She has a lovely telephone manner and always communicated messages to Luan when required. Thank you for everything
Karen · 11 October 2022 · Enfields Eastleigh (1E Leigh Road)
Agent replied · 22 October 2024
Thank you very much for your review, we are really pleased you were happy with the service provided.
★★★★★ 5/5
GoogleRating only, no written review.
E · 10 October 2022 · Enfields Pontefract
Agent replied · 10 October 2026
Thankyou for your 5 star review. We really appreciate it.
★★★★★ 5/5
GoogleHad a great experience with this estate agent, very professional, helpful and would definitely recommend.
Sam · 10 October 2022 · Enfields Pontefract
Agent replied · 8 February 2025
Thankyou for your lovely review.
★★★★★ 1/5
GoogleStill waiting for a reply so not happy
Julie · 10 October 2022 · Enfields Pontefract
Agent replied · 8 February 2025
We have looked into your message and we can see from our records we spoke with you yesterday morning and advised the property you were enquiring about was not a property which we were marketing. If you are expecting a further call please contact our office so we are able to assist.
★★★★★ 5/5
GoogleEnfields helped us with the purchase of our new family home, we cannot recommend them enough they are great at keeping you updated, chasing up with phone calls and just having a great customer service! Joanne is fab at helping you secure your dream home and taking a lot of the stress away as she is just so good at her job! The team in the office are faultless always polite and friendly and always return calls when messages have been left. If you are looking to buy or sell I would 100% recommend giving Enfields a call!
Steph · 10 October 2022 · Enfields Pontefract
Agent replied · 9 December 2024
Thankyou for leaving us such a lovely 5 star review. The Enfields family really appreciate it.
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