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Enfields estate agents in Bournemouth, Southampton, Bitterne and 6 more

4.5

★★★★★ Excellent

3,017 reviews across 14 offices and 4 platforms

www.enfields.co.uk

Enfields has 14 offices, in Bournemouth (two offices), Southampton (four offices), Bitterne, Pontefract, Eastleigh (two offices), Wakefield, Poole, Hythe and Southsea (Hampshire, Dorset and West Yorkshire). Together they have 3,017 reviews on four platforms, rated 4.5 out of 5 overall.

Google logo

4.5 / 5

2,440

Reviews on Google

All 14 offices

Facebook logo

4.7 / 5

133

Reviews on Facebook

All 14 offices

The Trusted Agent logo

4.9 / 5

183

Reviews on The Trusted Agent

All 14 offices

Trustpilot logo

261

Reviews on Trustpilot

Business-wide

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Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Sellers80 reviews

5.0 / 5 Enfields had the property online, with great pictures, within a couple of hours and then sold it very quickly. Unfortunately, my conveyancer was utterly inept ...Laura, 7 September 2018Read all 80 from sellers

Buyers46 reviews

4.8 / 5 This was the first time for me buying a property and didn't know as much about the process as I probably should have. Kevin was amazing at helping me through ...Steven-Mark, 14 November 2017Read all 46 from buyers

Landlords19 reviews

4.9 / 5 I recently instructed the lettings team to market and manage our buy to let property. Jack explained the relevant fees and process very clearly, so I knew ...Judi, 14 March 2017Read all 19 from landlords

Tenants5 reviews

4.2 / 5 We dealt with Enfields when moving in to a rented property and found them to be very professional and very approachable. Georgia was especially helpful and ...Chris, 3 September 2016Read all 5 from tenants

Our offices

Enfields's 14 offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Enfields, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Enfields office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Rating only, no written review.

Zdenka · 12 September 2022 · Enfields Bournemouth (383 Wimborne Road)

Agent replied

For you for the five star review Zdenka, we hope to be of service in the future.

1/5

Google

After living next door to one of their rented properties, I have no faith in how they manage and Maintain properties, aswell as handle complaints.

Daniel · 12 September 2022 · Enfields Bournemouth (383 Wimborne Road)

Agent replied

Hi Daniel, We are sorry to hear you are unhappy with a property. Feel free to email jthomas@enfields.co.uk to see how we can help.

4/5

Google

Shown round a property with my friend. Agent really helpful and appeared interested in my friends property needs

Susan · 12 September 2022 · Enfields Bournemouth (383 Wimborne Road)

Agent replied

Hi Susan, Thank you so much for the positive feedback! We hope your friend managed to secure somewhere.

2/5

Google

Renting student accommodation: cleaners come days after tenancy starts. It takes days to contact anyone via email and no one picks up calls.

Mikaela · 12 September 2022 · Enfields Bournemouth (383 Wimborne Road)

Agent replied

Hi Mikaela, Thank you for taking the time to tell us about your recent experience and sorry to hear you have had issues in reaching someone at our office. During the beginning of September we experience high levels of calls as students move into their new homes. Your feedback is extremely important and we are looking at ways to improve during this busy period. Regarding your property in Talbot Road we are happy to confirm that your property was professional cleaned by an independent company prior to your start date (please also refer to the independent inventory report conducted before you collected your keys which has been emailed to you confirming this - we will also send you the cleaning invoice). You are making reference to one of your housemates requesting that an area of the carpet in the entrance hall be professional cleaned to remove a mark which the landlord agreed to organise. We then contacted your housemate and booked the cleaning company to attend on the 2nd September. We hope this clears up any confusion and look forward to assisting you during your tenancy.

1/5

Google

I have rented a student property with Enfields and have been extremely disappointed with their speed of responses and customer service. When we moved into the property it had not been cleaned at all, there were old rusty bikes dumped in the garden, bin bags full of waste left in the shed, overgrown trees and bushes, smashed glass left in the garden, broken doorbells, disgusting mouldy blinds on all windows (of which they only replaced half of after we chased them up for 2 months to have fixed), broken back gate, a toilet door that was hanging off. We were left locked out of the property for 2 days on a Bank Holiday as their emergency out of hours locksmith would not answer and they were closed, we were given a black bin without a lid and told it was up to ourselves to replace it and pay the fee for it (even though it was broken when we moved in). We complained about mould and damp for months until they sent a contractor who simply bleached and painted over the mould so that it returned, the carpets in the house were black with dirt and thin as anything. We cleaned the property when we vacated and have yet to hear back about our deposit over a month ago with no contact. Unfortunately, I am renting with them next year too and have already had similar issues about keeping a deposit for weeks on end that we were owed and having to constantly chase them up for any kind of action to be taken.

Georgia · 12 September 2022 · Enfields Bournemouth (383 Wimborne Road)

Agent replied

Georgia, Thank you for taking the time to give your feedback. We have now had an opportunity to investigate your concerns and am disappointed to hear of your negative experience, rest assured your feedback has been shared with the team in order to help improve our standards. We always strive to make the moving in process straightforward and wish apologise if you felt we did not deliver. In this instance I understand a member of our team came to the property on your tenancy start date to make sure you were happy with the house and contacted your landlord to let them know your concerns. Your landlord acknowledged that some of the blinds were old and agreed to supply new ones in the lounge, hall and two of the bedrooms, he has confirmed he had never promised to supply new blinds in all of the bedrooms, only where needed. Regarding the bin lid we agree that it is not your responsibility and your landlord paid the council for a replacement at the beginning of tenancy and I can see one was delivered to the property. Your landlord paid for a professional cleaning company to complete a deep clean of the house prior to you moving in and we have reviewed the independent inventory report which took place that morning confirming that the property was cleaned to a professional standard. We have raised the issue of the garden with your landlord who has provided us with an invoice from a gardening company who cut and deweeded the front and rear gardens before you moved in, we have also looked at the photos of the inventory report which confirm the rear garden has mature trees and shrubs but the garden was fit for use. The landlord has apologised if there was items left in the garden shed but believed there was still room for bikes to be stored. We have looked into the issue of the toilet door and understand you are referring to the old outside toilet. The inventory reconfirms that this outside toilet door is noticeably weathered (but still on its hinges) but historically has not been used as there are 2 bathrooms shared between 4 tenants in the main house. We notified your landlord of your request for a new door and he arranged to have a new door fitted straight away. We are sorry to learn that you all locked yourselves out of your house. We recommend a reputable local 24 hour locksmith and we have shared your feedback with them as well as add a second company to our site. There are several other local 24 hour locksmiths and we hope you were able to reach out to one of these. Regarding your deposit this is something not kept by Enfields as it was lodged with an authorised deposit protection scheme. Your landlord arranged to have an independent check out done and we understand that you have now received this report along with the landlords deductions. We wish to thank you for allowing us to help you find your accommodation again this year which will give us an opportunity to improve your experience.

1/5

Google

Enfields manage a property next to me. They appointed one of their builders to bodge a fence post repair (screwed some 4x2 to it instead of replacing the post), who came onto my property without permission, damaged cabling and then weren't honest about it. I found out when things weren't working! My house CCTV picked up the incident and despite a phone call and 2 letters, Enfields decided to be very unprofessional and just ignore me. They never apologised, they never took the opportunity to repair the damage and they didn't pay the repair bill. Having to take them to the Small Claims Court. Absolutely disgusting behaviour and aggravation I should never have had to deal with! If they'd have sought permission, I'd have been able to know the work was going on, leave a key for the gate instead of climbing over the fence and I would have been able to warn them to be careful of the house cables so, the incident would never have happened.

Gary · 3 September 2022 · Enfields Southampton (46 Oxford Street)

5/5

Google

We found Louise and her whole team really proactive, professional and easy to deal with. They communicated everything very promptly and nothing was too much trouble. We got offers to rent our flat quickly, but sadly 2 sets of tenants let us down. The team was undaunted in finding quick replacements. We would definitely recommend this branch to anyone, and we will return when we need more tenants. Many thanks Ladies!

Heather · 3 September 2022 · Enfields Southampton (46 Oxford Street)

1/5

Google

Rating only, no written review.

Jack · 27 August 2022 · Enfields Southampton (347 Shirley Road)

Agent replied · 27 August 2023

Sorry we haven't been able to live up to your expectations on this occasion but if we can help to fix this then please reach out on 02380 702000.

5/5

Google

As first time buyers Rachael helped answer all our questions. We have no complaints about our service with Enfields and would definitely recommend them.

Sian · 27 August 2022 · Enfields Southampton (347 Shirley Road)

Agent replied · 27 August 2023

That's great, thank you so much for your kind words.

5/5

Google

Thank you for Enfield's professional and efficient services. Francesca is very friendly and helpful. As a first-time renter here, she is very patient in answering all my queries and responds quickly with details.

Becky · 27 August 2022 · Enfields Southampton (347 Shirley Road)

Agent replied · 27 August 2023

Thanks so much for taking the time to post your review.

5/5

Google

I dealt with Michael Hamilton-lea with the purchase of a property from Enfields it was an easy smooth process Michael was very professional keeping us in the loop and guiding guiding along the way would recommendPositiveResponsiveness, Quality, Professionalism, Value

Emma · 26 August 2022 · Enfields Bitterne

5/5

Google

I was recommended to use Enfields, and I am so glad that I did. Selling the family home due to personal stressful circumstances , is never easy. However from the first phone call to the Branch at Bitterne I knew I was in the best possible hands. Jamie did the valuation, he explained the process and everything perfectly, I was never rushed , and more importantly I was not given the hard sell, it was this that convinced me to go with Enfields. The viewings were always very well organised and went without any hiccups . My dealings with Jamie, Jordan, George, and Charlotte were always professional, reassuring and friendly. Louise Carr, well what can I say, Perfection personified. Nothing was too much trouble, again very reassuring, held my virtual hand throughout the whole process, took control of the whole situation when the odd hiccups appeared, made me feel that she cared, always went the extra mile , in fact helped me secure a rental property when I was struggling to find one. On top of that , even though having to sell the family home due to personal circumstances is hard, Louise’s humour kept me going. I look forward to a new start in life and this was made so much easier because of Louise and the Enfields team. So take a bow all at Enfields Bitterne I thank you from the bottom of my heart . Di PopePositiveResponsiveness, Professionalism

Diane · 26 August 2022 · Enfields Bitterne

5/5

Google

Louise at Enfields has been wonderful. Very professional, supportive and excellent communication throughout. She's even kept her sense of humour throughout the stress of buying and selling a house. Louise is a pleasure to deal with. Very happy with the service we've received from all at Enfields throughout.PositiveResponsiveness, Professionalism

Laura · 26 August 2022 · Enfields Bitterne

5/5

Google

Thank you for Enfield's professional and efficient services. Francesca is very friendly and helpful. As a first-time renter here, she is very patient in answering all my queries and responds quickly with details.

Becky · 26 August 2022 · Enfields Southampton (347 Shirley Road)

Agent replied · 25 August 2024

Thanks so much for taking the time to post your review.

5/5

Google

The quality& efficiency of service received from Matthew and Joe (Mortgage Advisor) at Enfieds Shirley was extremely outstanding. They were incredibly knowledgeable, responsible and excellent communicators. They guided me step by step from beginning to end. I couldn't get mortgage without Joe's help. Without Matthew's negotiation with and pushing every party involved, my purchase couldn't be completed on time. Nice people and top class service, definitely recommend and use again.PositiveResponsiveness, Quality, Professionalism, Value

Y · 26 August 2022 · Enfields Southampton (347 Shirley Road)

Agent replied · 27 August 2023

That's great, so happy we could help with your mortgage. Thanks again for your recommendation.

5/5

Google

We would like to say how extremely helpful Hannah was at Enfields Winton branch nothing was too much trouble. She has always ensured all our problems and questions are dealt with quickly and efficiently.

Gary · 26 August 2022 · Enfields Bournemouth (383 Wimborne Road)

Agent replied · 25 August 2024

Gary, I will make sure Hanna is aware of this amazing review and 5 star rating. We appreciate the kind words and hope to continue providing this level of service.

5/5

Google

Great company, Sold our flat in 7 days. (After being on with another agent for 3 months) really good marketing and Greg did a professional video walk through. Kept us in the loop throughout the whole sale. Couldn't ask for more, definitely recommend. Great bunch of people.PositiveResponsiveness, Quality, Professionalism, Value

Ian · 26 August 2022 · Enfields Bournemouth (383 Wimborne Road)

Agent replied

Ian, we are so glad to hear you have had such a positive experience with selling your home through us. Our Sales Manager Greg would be so appreciative of your kind words and I will make sure to pass this onto the rest of the team too!

5/5

Google

Me and my friends have been looking for a student house recently and Amy Canham has been amazing, helped us the whole way through, finding us so many houses that were just what we were looking for, and was in constant contact with us, and we’ve managed to secure a property for next year. Lovely agent and cant recommend enough. Jonathon was also a great help. If you’re looking for student houses I definitely suggest going with EnfieldsPositiveResponsiveness, Quality, Professionalism

Rosie · 26 August 2022 · Enfields Bournemouth (383 Wimborne Road)

Agent replied

Rosie, thank you so much for taking the time for leaving such a glowing review about our valued Sales Negotiator Amy. We are so glad to hear we were able to help find you the perfect student property ready for you for next year!

5/5

Google

I cannot fault the professionalism and enthusiasm of Greg, Ethan and Jess at Enfields. From start to finish in our house sale they were friendly, responsive, solution-focused and most importantly empathetic in their communications with us. Their literacy of technological tools when putting our house on the market was impressive to say the least. As a result of their hard work and know-how, our house was sold the week it went on sale. They are one hell of a team and I would use their services again without a doubt. Many thanks Greg, Ethan and Jess and very best wishes.PositiveResponsiveness, Quality, Professionalism, Value

Nilay · 26 August 2022 · Enfields Bournemouth (383 Wimborne Road)

Agent replied

Nilay, we are so happy to hear your whole experience with Enfields was good from start to finish. We pride ourselves on our marketing strategies and always want to extract you the best price from the market. We know we can get you a great response from our strategies so, it's always such good to hear we have provided this to our clients. I will pass on the thanks to the team here and we appreciate you taking the time to write us such a glowing review.

5/5

Google

Thank you for Enfield's professional and efficient services. Francesca is very friendly and helpful. As a first-time renter here, she is very patient in answering all my queries and responds quickly with details.

Becky · 25 August 2022 · Enfields Southampton (347 Shirley Road)

Agent replied · 24 August 2024

Thanks so much for taking the time to post your review.

5/5

Google

The quality& efficiency of service received from Matthew and Joe (Mortgage Advisor) at Enfieds Shirley was extremely outstanding. They were incredibly knowledgeable, responsible and excellent communicators. They guided me step by step from beginning to end. I couldn't get mortgage without Joe's help. Without Matthew's negotiation with and pushing every party involved, my purchase couldn't be completed on time. Nice people and top class service, definitely recommend and use again.PositiveResponsiveness, Quality, Professionalism, Value

Y · 25 August 2022 · Enfields Southampton (347 Shirley Road)

Agent replied · 30 July 2023

That's great, so happy we could help with your mortgage. Thanks again for your recommendation.

5/5

Facebook

The Enfields Team are great! It’s been a long process for us to sell and buy, (due to the crazy market) but they’ve been very supportive throughout. So many viewings, offers and hard decisions, have been made much easier with your guidance. Special thanks to Joanne, Rosie, Leah and Andrew for your excellent and professional service. If you are wanting a professional, local Estate Agents then these are the best.

Ebony · 16 August 2022 · Enfields Pontefract

5/5

Google

I found Enfields Estate Agents are very professional and same time like a family members to each others. They are friendly and helpful. Jonathan is wonderful man. He knows about Bournemouth and he is easy to talk to and he keps his promises! When he sad I will be in safe hands and introduced Jessica, I was a bit worried but later on found out, Jessica is a lovely girl. She knows what she is doing. She is always in control of the situations. Most importantly she is very informative and kept me calm even when we had obstacles on our sale. I appreciate their hard work and thanks them alot for making my flat sale so much easier!!!

EMi · 13 August 2022 · Enfields Bournemouth (383 Wimborne Road)

Agent replied

Thank you so much for your kind words Emi. It was a pleasure to represent you from all the team at Enfields :-)

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Enfields

Which Enfields office has the most reviews?

Bournemouth (383 Wimborne Road) has the most, with 747 reviews rated 4.2 out of 5, followed by Southampton (347 Shirley Road) with 486.

Where are the Enfields offices?

The 14 Enfields offices, by town:

What do sellers say about Enfields?

80 reviews from sellers, rated 5.0 out of 5 on average. For example, Laura wrote: "Enfields had the property online, with great pictures, within a couple of hours and then sold it very quickly. Unfortunately, my conveyancer was utterly inept ..."

What do buyers say about Enfields?

46 reviews from buyers, rated 4.8 out of 5 on average. For example, Steven-Mark wrote: "This was the first time for me buying a property and didn't know as much about the process as I probably should have. Kevin was amazing at helping me through ..."

What do landlords say about Enfields?

19 reviews from landlords, rated 4.9 out of 5 on average. For example, Judi wrote: "I recently instructed the lettings team to market and manage our buy to let property. Jack explained the relevant fees and process very clearly, so I knew ..."

What do tenants say about Enfields?

5 reviews from tenants, rated 4.2 out of 5 on average. For example, Chris wrote: "We dealt with Enfields when moving in to a rented property and found them to be very professional and very approachable. Georgia was especially helpful and ..."

Has Enfields won any awards?

Yes. In The Trusted Agent 2026 awards, Bitterne won Trusted Agent and Southsea won Trusted Agent.

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