Trusted Agent profile · Hampshire, Dorset and West Yorkshire
Verified
★★★★★
3,016 reviews across 14 offices and 4 platforms
Enfields has 14 offices, in Bournemouth (two offices), Southampton (four offices), Bitterne, Pontefract, Eastleigh (two offices), Wakefield, Poole, Hythe and Southsea (Hampshire, Dorset and West Yorkshire). Together they have 3,016 reviews on four platforms, rated 4.5 out of 5 overall.
2,439
Reviews on Google
All 14 offices
133
Reviews on Facebook
All 14 offices
183
Reviews on The Trusted Agent
All 14 offices
261
Reviews on Trustpilot
Business-wide
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Enfields had the property online, with great pictures, within a couple of hours and then sold it very quickly. Unfortunately, my conveyancer was utterly inept ...Read all 80 from sellers
This was the first time for me buying a property and didn't know as much about the process as I probably should have. Kevin was amazing at helping me through ...Read all 46 from buyers
I recently instructed the lettings team to market and manage our buy to let property. Jack explained the relevant fees and process very clearly, so I knew ...Read all 19 from landlords
We dealt with Enfields when moving in to a rented property and found them to be very professional and very approachable. Georgia was especially helpful and ...Read all 5 from tenants
Enfields's 14 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Enfields, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Showing 182 reviews on The Trusted Agent only. Show every review
5/5
The Trusted AgentExcellent service
Rosie who booked in viewings last minute for me was wonderful, really friendly helpful girl with lots of info, and went way above and beyond her role for us & was lovely when my daughter came over sick during viewings. Nice to get a personal touch and not just a business approach, for me this makes a big difference.
5/5
The Trusted AgentGreat service in buying our house
Thanks to Kevin and the team for a great and communicative service throughout in buying our new house.
5/5
The Trusted AgentI had not problems at all. The staff were very efficient. Very happy.
Rating only, no written review.
5/5
The Trusted AgentExcellent.
Me and my boyfriend brought our first property through Enfields and they were excellent to deal with. I was dealing with Sam from the majority of it and he would always respond to me straight away and was efficient. Then Shaun took over and he ensured the solicitors were kept on their toes.
5/5
The Trusted AgentA first rate service
As sellers who live some distance from Southampton we wanted an agent who was supportive and prepared to go the extra mile. Enfields did not disappoint, with grateful thanks to Shaun and Sam, they did not disappoint.
5/5
The Trusted AgentGreat work!!
Kevin really worked so hard to get this deal through and sell our house and then set us up with a fantastic forever home!! Thank you so much and we’ll definitely recommend him to anyone who mentions selling a house!
Hi Matthew Thank you for your very kind words, we do appreciate this. We are delighted we were able to get you there in the end, thank you for your patience
5/5
The Trusted AgentVery easy and straight forward
Great service all round. Setting up the contracts, finding tenants and managing the property have all been easy and painless. All the contacts have been friendly, efficient, and professional. Particular thanks to Kevin for the set up and marketing and to Becky for the on-going management.
5/5
The Trusted AgentEnfields went the extra mile
I am struggling to find the words to fully express my gratitude to Shaun and the team at Enfields for what they have done for me. Unfortunately I employed probably the worst solicitor in Southampton so Shaun and my buyers solicitor did most of the legal work for me and I never heard from the agent I was buying from during the whole process so Shaun sorted that out as well. I can honestly say that the move would never had happened if it were not for Shaun’s knowledge, experience and sheer hard work and I would not hesitate in recommending Enfields to anyone who wants to sell their property. If I could give more than 5 stars I definitely would.
5/5
The Trusted AgentWould definitely recommend Enfield's estate agents
Sam and Shaun were very helpful and professional , when they were busy the other guys in the office were equally helpful , great team , would highly recommend using them
5/5
The Trusted AgentExcellent agents to deal with.
Having brought property before, I’ve dealt with numerous agents throughout the years but I have to sage Enfields were one of the best I’ve dealt with. They know what they’re talking about and that was refreshing. Sam and Shaun were approachable and were so easy to get along with. I hope to have more dealing with them in the future.
5/5
The Trusted AgentGreat experience
Enfields were really helpful throughout the purchase of my first home. Communication was great, they always updated me with info from the seller and were really prompt in replying to my emails. Sam dealt with the beginning of the process and Shaun the rest of it until we completed. Both were really easy to talk to, helpful, polite and professional. Shaun was great at dealing with communication between the seller and myself, even through the problems and difficulties that came up with the solicitors. I would use Enfields again from my experience with them.
5/5
The Trusted AgentSpeed of sale was excellent
I've purchased an investment property through Enfields and the speed of the transaction and the communication was incredible compared to other agents that I've used in the past. Sam and Shaun were my point of contacts and were both excellent.
5/5
The Trusted AgentAgents to be trusted!
I recently bought a property through Enfields. Both Sam and Shaun were on the case from the beginning - taking the property off the market once the offer was accepted, and keeping an eye pro actively on proceedings. I had a previous a very poor experience with a Southampton agent, who acted unethically - borderline illegally, but felt assured from the start of this purchase that I could trust Enfields to act honestly. They would be my choice of agent if I was selling.
5/5
The Trusted AgentThank you
Thank you for all your help with selling our property, kept us up to date and in contact with our buyers. Very friendly and helpful
Hi Clare Thank you for the review, it is appreciated. We wish you all the best in your new home Kind regards Kevin
5/5
The Trusted AgentShaun & Sam were extremely helpful in tough times
Enfields (Sam and esp.Shaun) were extremely helpful when dealing with unreliable and unresponsive law firm which was dealing with our case during purchase of our flat in Southampton. We believe Shaun actually saved the deal as the seller would lose his patience if Enfields didn't intermediate on all sides. Jack from lettigs department was also very helpful and informative in the after-sale period. We were very happy with Enfields and highly recommend them.
5/5
The Trusted AgentExcellent, professional service. Would highly recommended
Fantastic service, professional and friendly staff who worked hard for us during a difficult completion process. Huge thank you to Will, Sam and Shaun for all their work.
5/5
The Trusted AgentVery professional service
Brilliant service from the beginning to the end.. Very professional, informative and really helpful too. Would highly recommend!
5/5
The Trusted AgentExcellent Service
- Very helpful - Quick acting - Kept me informed the whole way - Actually valued my property correctly (some estate agents were miles off in value and much lower) - Excllent service. - Services price was competitive / on par with estate agents that would have done less. - Will use again for sure. - Have since recommended them several times.
5/5
The Trusted AgentFirst Class Agent
From the first meeting and valuation, the service from all the staff at Enfields was excellent. Regular updates during the sale process meant we were fully informed at all times. We wouldn't hesitate to use them again!
Thank you for your kind words. We wish you all the best and hope we may be able to assist you in the future. Kind Regards Kevin
5/5
The Trusted AgentSale of property
Enfields in Bitterne were acting on behalf of the vendor giving me the purchaser constant updates and feedback all the way through to completion. Kevin, Daryl and Rio made the whole process as painless as possible. Fantastic team! Thanks guys, brilliant service!
Hi Mark Thank you the review, it is much appreciated. Kind regards Kevin
5/5
The Trusted AgentVery knowledgable, hard working, helpful & trustworthy - always on your side throughout the process
Enfields had the property online, with great pictures, within a couple of hours and then sold it very quickly. Unfortunately, my conveyancer was utterly inept but I can’t stress enough how on the ball Kevin (Bitterne branch) was. He never stopped liaising with and actively chasing the various parties in the chain and keeping the momentum up. I think we’d still be sorting it all out now with a lesser agent. It’s when you have problems you need someone good at their job - Kevin was superb. I won’t use anyone else now and would strongly recommend him/Enfields (Bitterne) to anyone. Thanks
Hi Laura Thank you for taking the time to complete the review it is much appreciated. We wish you all the best for the future Kind regards Kevin
5/5
The Trusted AgentExcellent customer service!
Within the last 18 months have bought a house via Enfields, let that house via Enfields, are in the process of letting a flat through them & will not hesitate to put any future lets through them or to sell with Enfields. Their customer service has been amazing throughout, always receive viewing feedback, they are always available to speak to & are always professional & friendly. Would not hesitate to recommend!
Thank you for the review, it is very much appreciated. Kind regards Kevin
5/5
The Trusted AgentGreat service and very lovely staff, and very friendly
5/5
The Trusted AgentFantastic estate agent
If I could rate Kevin and his team at bitterne enfields 100 stars I would! Having to all my house was stressful and they made it a much easier calmer process. I was always kept up to date and nothing was ever too much, way beyond expectations. I have used this team twice now for both buying and selling and wouldn’t hesitate to use them again.
Hi Emily Thank you for your kinds words and taking the time to complete the review it is appreciated. We wish you all the best for the future Kind regards Kevin
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Bournemouth (383 Wimborne Road) has the most, with 747 reviews rated 4.2 out of 5, followed by Southampton (347 Shirley Road) with 486.
The 14 Enfields offices, by town:
80 reviews from sellers, rated 5.0 out of 5 on average. For example, Laura wrote: "Enfields had the property online, with great pictures, within a couple of hours and then sold it very quickly. Unfortunately, my conveyancer was utterly inept ..."
46 reviews from buyers, rated 4.8 out of 5 on average. For example, Steven-Mark wrote: "This was the first time for me buying a property and didn't know as much about the process as I probably should have. Kevin was amazing at helping me through ..."
19 reviews from landlords, rated 4.9 out of 5 on average. For example, Judi wrote: "I recently instructed the lettings team to market and manage our buy to let property. Jack explained the relevant fees and process very clearly, so I knew ..."
5 reviews from tenants, rated 4.2 out of 5 on average. For example, Chris wrote: "We dealt with Enfields when moving in to a rented property and found them to be very professional and very approachable. Georgia was especially helpful and ..."
Yes. In The Trusted Agent 2026 awards: Enfields, Bitterne won Trusted Agent; Enfields, Southsea won Trusted Agent.
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