Trusted Agent profile · Hampshire, Dorset and West Yorkshire
Verified
★★★★★
3,017 reviews across 14 offices and 4 platforms
Enfields has 14 offices, in Bournemouth (two offices), Southampton (four offices), Bitterne, Pontefract, Eastleigh (two offices), Wakefield, Poole, Hythe and Southsea (Hampshire, Dorset and West Yorkshire). Together they have 3,017 reviews on four platforms, rated 4.5 out of 5 overall.
2,440
Reviews on Google
All 14 offices
133
Reviews on Facebook
All 14 offices
183
Reviews on The Trusted Agent
All 14 offices
261
Reviews on Trustpilot
Business-wide
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Enfields had the property online, with great pictures, within a couple of hours and then sold it very quickly. Unfortunately, my conveyancer was utterly inept ...Read all 80 from sellers
This was the first time for me buying a property and didn't know as much about the process as I probably should have. Kevin was amazing at helping me through ...Read all 46 from buyers
I recently instructed the lettings team to market and manage our buy to let property. Jack explained the relevant fees and process very clearly, so I knew ...Read all 19 from landlords
We dealt with Enfields when moving in to a rented property and found them to be very professional and very approachable. Georgia was especially helpful and ...Read all 5 from tenants
Enfields's 14 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Enfields, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleAfter a slow start, the agents at Enfields went above and beyond to help push through the minefield of conveyancing. Louise, in particular, gave fantastic advice when dealing with solicitors and really helped keep morale up through what …
Hi Benjamin, Thank you for your kind words and positive feedback. We're thrilled to hear … More
5/5
GoogleLouise and the team at Enfields were excellent to deal with. Louise chased up and kept me well informed right through the sale and purchase …
Hi Aistė, Thank you for sharing your experience with us. It's great to hear that you found … More
5/5
GoogleReally happy with the service provided for by Enfields and particularly with Louise’s efforts. Without the constant chasing and following up from Louise we may never have completed, happy to be moved before Christmas. Will definitely be using Enfields in the future and would highly recommend.
Hi Natalie, Thank you for your kind words and positive feedback. We're thrilled to hear … More
5/5
GoogleWe sold our house via Enfields in Bitterne and had Louise supporting us through the process. She has been an absolute star! Chasing answers and following up...She also helped us to secure the moving date we needed. She was professional …
Hi Amy, Thank you so much for sharing your experience with us. It's wonderful to hear … More
5/5
GooglePurchasing a property is never easy, but the Enfields team helped ease the stress and were proactive in speeding up the process as much as they could. Louise ensured I was kept in the loop throughout and was very contactable over the phone and via email. Thanks so much to Louise and the team for all their efforts.
Hi Taz, Thank you for your kind words and positive feedback. We're thrilled to hear about your positive experience with Louise and the rest of our team. We understand that purchasing a property can be a complex process, and we're glad we were able to assist you effectively and keep you updated throughout. Your satisfaction is our top priority, and your review reaffirms the hard work we put in every day. We appreciate your trust in us and look forward to assisting you, or your friends and family, in any future property needs.
5/5
GoogleBuying and selling always has its ups and downs. But in just two weeks we've gone from first viewing, to getting our place valued and on the market, to booking lots of viewings, several rounds of offers, and now agreeing sales and …
Hi Darren, Thank you for taking the time to share your experience with us. We're thrilled … More
5/5
GoogleWe are extremely happy with the service which we received from Enfields and especially of Louise Carr. She was very helpful, professional and helped us in every way possible. Without her help, we wouldn`t be able to have our house sold! She is a hard working person and thanks to her, we have achieved our goal!
Hi Zhoro, Thank you for your wonderful feedback. We're thrilled to hear about your positive experience with Louise. Her professionalism, helpfulness, and hard work are indeed some of her many strengths. We're delighted to know that we were able to assist in making your house sale a successful one. Your kind words will surely make Louise's day and serve as a great motivation for our team. Should you need any further assistance, please don't hesitate to reach out. Congratulations on your house sale!
5/5
GoogleAs a first time lone buyer, i could not have asked for better support from the Enfields team. The buying process was extremely slow and Louise continually pushed for movement and clarity in the process, and was always quick to respond to my …
Hi Jen, Thank you for your kind words and positive feedback. We're thrilled to hear … More
5/5
GoogleThe entire staff at Enfields Estate Agents, Bitterne, Southampton need congratulating on the dedication and professionalism shown when dealing with the sale of my father's property. Of particular note were Michael Hamilton-Lea who secured …
Thank you for your wonderful feedback. We're thrilled to hear about your positive experience with Michael, Louise, and the rest of our team at Enfields Estate Agents, Bitterne, Southampton. We take pride in our dedication, professionalism, … More
4/5
GoogleRating only, no written review.
Thanks for your review :)
5/5
GoogleThank you to Louise for her constant communication and drive through the purchasing process. A very responsive and proactive estate agents.
Hi Anna, Thank you for your kind words and positive feedback. We're thrilled to hear about your positive experience with Louise. Her constant communication and proactive approach are indeed some of her many strengths. Your feedback reaffirms the hard work we put in every day and is greatly appreciated. Should you need any further assistance, please don't hesitate to reach out.
5/5
GoogleSelling a house is always stressful but Louise Carr was absolutely amazing. She was always on top of matters. I would highly recommend.
Hi Conor, Thank you for your wonderful feedback and for recommending our services. We're thrilled to hear about your positive experience with Louise. We understand that selling a house can be stressful, and we're glad Louise was able to help make the process smoother for you. Your satisfaction is our top priority, and your review reaffirms the hard work we put in every day. We appreciate your trust in us and look forward to assisting you, or your friends and family, in any future property needs.
5/5
GoogleGreat service from Grace. Couldn’t fault her. Compared to previous agents I found she was exceptional in providing a warm welcome and was very knowledgeable.
Hi Bobby, Thank you for your kind words and positive feedback. We're thrilled to hear about your exceptional experience with Grace. Her warm welcome and knowledge are indeed some of her many strengths. Your feedback reaffirms the hard work we put in every day and is greatly appreciated. Should you need any further assistance, please don't hesitate to reach out.
5/5
GoogleLouise Carr was really helpful with our chain. She was always available to advise, and we couldn't have got to where we are without her.
Thanks so much for your review, its great to hear this feedback.
5/5
GoogleLouise dealt with us in a very professional and caring way. She kept us informed even more than our conveyancer. She always responded promptly to any emails or voice mails left with her.
Hi Brett, Thank you for your kind words and positive feedback. We're thrilled to hear about your experience with Louise. Her professionalism, caring approach, and prompt responses are some of the qualities we pride ourselves on. Your satisfaction is our top priority, and your review reaffirms the hard work we put in every day. Should you need any further assistance, please don't hesitate to reach out.
5/5
GoogleEveryone was so helpful and proactive; quick to reply to emails and phone calls. They really made sure we understood the process, what we needed to do and what was going to happen next. Overall made house buying feel much smoother!
Hi Emma, Thank you for taking the time to share your experience with us. We're thrilled to hear that you found our team helpful and proactive throughout your house buying process. We always strive to keep our clients informed and make the process as smooth as possible. Your kind words reaffirm the hard work we put in every day and are greatly appreciated. Should you need any further assistance, please don't hesitate to reach out.
5/5
GoogleI’ve dealt with Louise Carr from the beginning of my transaction and she’s been an absolute star! Her continual efforts were the only reason my purchase happened in the end, she was able to to draw on her industry connections to ensure my solicitor was satisfied and this meant that we eventually able to exchange. I regularly buy properties in Southampton and no one compares, if you’re looking to sell, look no further!
Hi Charles, Thank you for your kind words and positive feedback. We're thrilled to hear about your successful transaction with Louise. Her dedication, industry connections, and ability to ensure client satisfaction are indeed some of her many strengths. We're glad to hear that you've had a great experience with us, and your recommendation means a lot. We appreciate your trust in us and look forward to assisting you with your future property purchases in Southampton.
5/5
GoogleCould not recommend highly enough! Louise was an absolute life saver and took so much stress out of the process. She constantly went the extra mile to make sure things kept moving (despite difficult solicitors on both sides!) And was always so friendly and updating me on any progress. An amazing experience as a solo first time buyer and will definitely use for any future property sales or purchases. Thank you so much!!!
Thank you so much for your kind words, we really appreciate the feedback and look forward to helping again with your next move!
5/5
GoogleAfter a sudden death in the family we found ourselves needing an estate agent. Living in Doncaster and selling a house in Southampton, at first seemed a daunting task. We chose Enfields and are so glad we did. From the very first meeting with Will, we knew we made the right decision. Louise & her team were professional, polite and more helpful than they could ever know. We were involved & updated frequently and thoroughly looked after. If you need an estate agent, these are the people to use.
Hi Helen, Thank you for sharing your experience with us. We're deeply sorry for your loss and understand how challenging this time must have been for you. We're glad we were able to provide support and make the process of selling the house a bit easier for you. Your kind words about Will, Louise, and the rest of our team are greatly appreciated. We always strive to keep our clients informed and provide professional and polite service. Your recommendation means a lot to us, and we're here for you should you need any further assistance in the future.
5/5
GoogleJack & Grace were both great, they kept us updated with viewings and offers, always happy & cheerful. Once we had sold, Louise C took over, she was amazing 🤩 very informative, very helpful, always got back to me & just brill. Thank you all Enfields Bitterne. …
Fantastic, thank you for your review we really appreciate it.
5/5
GoogleLouise has been absolutely brilliant at pushing both our house sale and purchase through. She has worked tirelessly, kept our spirits up by being encouraging, and is a consumate professional. Thank you Louise! You really have gone the extra mile to make this work for us.
Hi Nicola, Thank you for your wonderful feedback. We're thrilled to hear about your positive experience with Louise. Her professionalism, dedication, and ability to keep spirits high during such a crucial process truly make her a valuable member of our team. Your kind words will surely make Louise's day and serve as a great motivation for us. We're here for you should you need any further assistance in the future. Thanks again for your trust in us.
5/5
GoogleWe used Enfields to sell a property with a very short lease. They were fantastic, especially Louise in the progression department. Very professional, she went above and beyond to help us and kept me sane during a very frustrating time. Cannot recommend them enough. Louise in particular is a real asset to the company thoroughly recommend them.
This is really great to hear, we strive to improve constantly so this feedback really helps. Thanks again.
5/5
GoogleWe would recommend Enfields largely for Louise and her after sales care. Louise made us feel like she was on our side fighting our corner. Louise was always very responsive over email. The estate agents who handled the viewings were always friendly. Lucy was the first we spoke to when choosing an estate agent. She was also very helpful and gave us a competitive rate. Overall, exceptional value for money and great service.
Hi Adam, Thank you for your wonderful feedback and for recommending our services. We're thrilled to hear about your positive experience with Louise, Lucy, and the rest of our team. We take pride in our after-sales care and responsiveness, and we're glad we were able to assist you effectively. Your kind words reaffirm the hard work we put in every day and are greatly appreciated. We strive to provide exceptional value for money and great service, and we're delighted to hear that we've met your expectations. Should you need any further assistance, please don't hesitate to reach out.
1/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Bournemouth (383 Wimborne Road) has the most, with 747 reviews rated 4.2 out of 5, followed by Southampton (347 Shirley Road) with 486.
The 14 Enfields offices, by town:
80 reviews from sellers, rated 5.0 out of 5 on average. For example, Laura wrote: "Enfields had the property online, with great pictures, within a couple of hours and then sold it very quickly. Unfortunately, my conveyancer was utterly inept ..."
46 reviews from buyers, rated 4.8 out of 5 on average. For example, Steven-Mark wrote: "This was the first time for me buying a property and didn't know as much about the process as I probably should have. Kevin was amazing at helping me through ..."
19 reviews from landlords, rated 4.9 out of 5 on average. For example, Judi wrote: "I recently instructed the lettings team to market and manage our buy to let property. Jack explained the relevant fees and process very clearly, so I knew ..."
5 reviews from tenants, rated 4.2 out of 5 on average. For example, Chris wrote: "We dealt with Enfields when moving in to a rented property and found them to be very professional and very approachable. Georgia was especially helpful and ..."
Yes. In The Trusted Agent 2026 awards, Bitterne won Trusted Agent and Southsea won Trusted Agent.
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