Trusted Agent profile Β· Hampshire, Dorset and West Yorkshire
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3,017 reviews across 14 offices and 4 platforms
Enfields has 14 offices, in Bournemouth (two offices), Southampton (four offices), Bitterne, Pontefract, Eastleigh (two offices), Wakefield, Poole, Hythe and Southsea (Hampshire, Dorset and West Yorkshire). Together they have 3,017 reviews on four platforms, rated 4.5 out of 5 overall.
2,440
Reviews on Google
All 14 offices
133
Reviews on Facebook
All 14 offices
183
Reviews on The Trusted Agent
All 14 offices
261
Reviews on Trustpilot
Business-wide
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Enfields had the property online, with great pictures, within a couple of hours and then sold it very quickly. Unfortunately, my conveyancer was utterly inept ...Read all 80 from sellers
This was the first time for me buying a property and didn't know as much about the process as I probably should have. Kevin was amazing at helping me through ...Read all 46 from buyers
I recently instructed the lettings team to market and manage our buy to let property. Jack explained the relevant fees and process very clearly, so I knew ...Read all 19 from landlords
We dealt with Enfields when moving in to a rented property and found them to be very professional and very approachable. Georgia was especially helpful and ...Read all 5 from tenants
Enfields's 14 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Enfields, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI sold my old property and purchased my new one through Enfields in Hythe. The whole experience from start to finish was superb. Both Jamie and Mark handled the sale and purchase with professionalism, courtesy and skill. constantly updating me on progress, and made the whole process stress free. I would gladly recommend them to anyone.
5/5
GoogleAs a first time buyer, Enfields made the whole process very easy and as stress free as possible. Jamie and Mark were excellent throughout, including showing me a property I would never have even considered which has become the one I eventually bought! They were happy for me to view properties without any pressure and at my own pace, answered all the questions I had at each stage and kept me in the loop with how the sale was progressing. Both Jamie and Mark were very professional and I would have no hesitation in recommending them.
5/5
The Trusted AgentCustomer service and communication
Kevin was a star during our very stressful experience and always kept me updated which I really appreciated I would fully recommend Enfields to anyone .
Hi Tracy Thank you for the review, we do appreciate this. Hopefully you can now have a rest :-) Kind regards Kevin
5/5
The Trusted AgentSuperior estate agents
The service from Enfields, Bitterne was impeccable throughout the whole process. They were unfailingly patient, courteous, very knowledgeable about the current market conditions, helpful and informative in their advice and highly pro-active in following up the various aspects of the sale with buyers and solicitors.to bring it to a conclusion. I wouldn't hesitate to use them again above any other estate agent in the area.
Hi Susan Thank you for your kind words I am delighted we got it through for you in the end Kind regards Kevin
5/5
The Trusted AgentFriendly and proactive at all times
I'm a first time buyer and feel very grateful for the support I got from Enfields. they kept in touch regularly even when things were moving slowly which made me feel that I hadn't been forgotten.
Hi Lucy Thank you for your great review, we do appreciate this. We hope you will enjoy your new home! Kind regards Kevin
5/5
GoogleOn behalf of my family and myself I can't thank Nikki, Louise and Grace enough! These lovely ladies worked hard on our behalf every step of the way leaving us with the impression they genuinely care about us. If it weren't for them fighting our corner we would never have gotten our new place. That we're SO excited about!! Thank you! Thank you! To anyone looking to move I cannot recommend the Enfields team in Eastleigh enough! xx
5/5
The Trusted Agent5 Star Service!
From the minute Enfields came around to value my property, I have received nothing but a fantastic service from Kevin and his team. I was constantly updated with viewings and feedback and would recommend to any friends and family.
Hi Yasmin Thank you for the great review This is much appreciated Kind regards Kevin
5/5
The Trusted AgentThank You to Enfields
Thank you to Enfields in Bitterne for guiding me through the tricky process of house selling. They were always ready to provide answers to my questions and gave someone who was unfamiliar with the house selling process lots of help. They are an excellent team.
Hi Jill Thank you for the great review, we do appreciate it. We hope you enjoy your new venture! Kind Regards Kevin
5/5
FacebookWow! What a service! Enfields made selling and buying our home as stress free as moving house can be! Thank you! Would highly recommend and will definitely use for any moves in the future! οΏ½
5/5
FacebookRating only, no written review.
Great service!
5/5
FacebookRating only, no written review.
5/5
FacebookRating only, no written review.
5/5
FacebookWow! What a service! Enfields made selling and buying our home as stress free as moving house can be! Thank you! Would highly recommend and will definitely use for any moves in the future! ?
5/5
FacebookExcellent service, would definitely recommend. Lauren is great to deal with and always goes that extra step!
5/5
GoogleEnfields were amazing with our first property we purchased, we would highly recommend, fast responses and always happy to help. Thanks to Mandy & Beth especially..also thanks for the wine Enfields!! It went down very well.π Jess and Matt
5/5
GoogleRating only, no written review.
Dear Jono, Thank you for taking the time to leave us a five star rating! We are so pleased we met all your expectations and hope to help you again in the future. Kind regards,
1/5
The Trusted AgentRating only, no written review.
5/5
The Trusted AgentGreat customer service
Great customer service when my mum was selling her house, especially Joanne who was great at keeping my mum informed and guiding her through the process.
1/5
The Trusted AgentSo Rude and Ignorant
Enquired about a lettings property that was no longer available and I asked for them to send me any other things they have available and they said they would email me ... They went to hang up and HADNT TAKEN MY DETAILS let alone my email. Would never let a property through them.
Hello I am so sorry that this is the service you received from us. If you could please contact me on 02380 425925 or kevinashley@enfields.co.uk so that I can address this for you. Kind Regards Kevin
5/5
TrustpilotThank you!
Thank you, Enfields, for your prompt and professional approach to assisting us with the sale of our house. Donna
Donna Ash, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
5/5
The Trusted AgentExcellent service selling my property, friendly and very efficient
I have bought and sold property through Enfields, a very professional and friendly branch. Nothing was too much trouble and everyone was very professional and efficient. I would definitely recommend them.
Hi Jeanette Thank you for the great review. I hope you enjoy the seaside! Kind Regards Kevin
1/5
The Trusted AgentNo call back
Tried to book a viewing, unhelpful and never returned my call
Hi Julie Thank you leaving this review. I am so sorry that nobody got back to you. Could you please give me a call on 02380 425925 or email me at kevinashley@enfields.co.uk and I will resolve this for you. Kind Regards Kevin
5/5
TrustpilotPersonal service that exceeded our expectations.
We were very impressed with everything that Enfields did for us. We took our time to decide who we were going to go with but we decided to use them because they were a smaller agency that were local to us. We started talking to Paul, the manager, but we have spoken to many of the sales team, who have all been efficient and helpful. That is something that we really liked as it was a whole team effort and we felt that we worked really well with everyone and built a great relationship with them. We were very impressed with their knowledge and the fact that they listened to what we wanted and the process was led by us and our needs. They always rang on a Tuesday to give us updates about what was happening. Thanks to all of the great service, we sold our property within days and completed more quickly than predicted.
Andrew Carr, thank you for your kind review; we are happy to pass along your comments to the team here at Enfields Southampton! Thank you so much again for your feedback! We hope you have a great day!
1/5
GoogleSTOP CALLING ME!!! I haven't answered any of the dozens of calls I have rejected for a reason: If I don't return your numerous voicemails it is because I don't want to. That doesn't mean that you should call me again every day, at various times, leaving me voicemail after voicemail. Your number has now been blocked. Harassment is not the way to sell houses.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Bournemouth (383 Wimborne Road) has the most, with 747 reviews rated 4.2 out of 5, followed by Southampton (347 Shirley Road) with 486.
The 14 Enfields offices, by town:
80 reviews from sellers, rated 5.0 out of 5 on average. For example, Laura wrote: "Enfields had the property online, with great pictures, within a couple of hours and then sold it very quickly. Unfortunately, my conveyancer was utterly inept ..."
46 reviews from buyers, rated 4.8 out of 5 on average. For example, Steven-Mark wrote: "This was the first time for me buying a property and didn't know as much about the process as I probably should have. Kevin was amazing at helping me through ..."
19 reviews from landlords, rated 4.9 out of 5 on average. For example, Judi wrote: "I recently instructed the lettings team to market and manage our buy to let property. Jack explained the relevant fees and process very clearly, so I knew ..."
5 reviews from tenants, rated 4.2 out of 5 on average. For example, Chris wrote: "We dealt with Enfields when moving in to a rented property and found them to be very professional and very approachable. Georgia was especially helpful and ..."
Yes. In The Trusted Agent 2026 awards, Bitterne won Trusted Agent and Southsea won Trusted Agent.
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