Trusted Agent profile · Middlesex, Kent, Greater London and more
Verified
★★★★★
4,794 reviews across 17 offices and 6 platforms
Ellis & Co has 17 offices, in Wembley (two offices), London (two offices), Greenford, Finchley, Bounds Green, Stanmore, Tottenham, Harrow, Willesden Green, Sidcup, Enfield, Bethnal Green, Tonbridge, Islington and Kenton (Middlesex, Kent, Greater London and Hertfordshire). Together they have 4,794 reviews on six platforms, rated 4.6 out of 5 overall.
3,645
Reviews on Google
All 17 offices
34
Reviews on Facebook
All 17 offices
2
Reviews on Yell
All 17 offices
841
Reviews on Trustpilot
All 17 offices
211
Reviews on allAgents
All 17 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
We came to Ellis & Co after several fruitless months spent trying to sell our shared ownership property through our housing association. Peter was very helpful ...Read all 11 from sellers
Pritam Patel was extremely helpful when working with me to help find a new home. I am very happy with the level of customer service I received; the whole ...Read all 17 from buyers
I have been letting out my property for some years now and Ellis and Co. have always exceeded my expectation. I recently dealt with Saumil who quickly and ...Read all 9 from landlords
I came accross Ellis & Co on my search for a rental property in the Tonbridge area. The first member of staff I encountered was Daisy , she proved to be very ...Read all 20 from tenants
Ellis & Co's 17 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleMy partner and I are attempting the impossible - to rent a flat with a pet. While we've had no luck so far, our estate agent at the Wembley Park Ellis and Co, Nik, has been really kind, helpful, and professional, going above and beyond to try and find us somewhere suitable.
1/5
GoogleThis is the most unprofessional organisation I have ever dealt with! staff are inexperienced and provide incorrect information. Ravi and Deepak Metha Marla are completely dishonest individuals. As a landlord I would NEVER entrust these people with your properties under any circumstances. I have a horrid email from Deepak Metha Marla who cant even respond to a simple email in a professional manner, which is probably why his company is so shambolic in dealing with any complaints addressed. in short they referred a company to me to let my property. They knowingly referred a high risk tenant to me. They did not provide me with the correct tenancy agreement, which should have been commercial. They held the deposit in the wrong scheme. The response and correspondence that Deepak from Ellis and Co has sent me has been disgraceful. I will certainly be contacting The Property Ombudsman.
5/5
GoogleI used them to sell my flat and they are very nice and professional. I dealt with Kiran and she was a super start!
5/5
GoogleKiran Sattar was a fantastic agent - always very helpful, knowledgeable and proactive, and managed to make the most of a difficult market. We had a really great experience with Ellis and Co because of her and would recommend others ask for her. Thanks so much Kiran, definitely 5 stars!
1/5
GoogleAll this agent is interested in is taking money.tried speaking to them but they never callback and they take weeks to reply email. Stay clear of this company.i spoke to owner Kam once who is very disrespectful and shouted at me and wouldn’t return my money.since then still not got money owed to me.
Thank you for bringing this to our attention. We are unable to identify which property this relates to or link to any of our clients. If you could further shed information or contact us on wembleypark@ellisandco.co.uk or 0208 904 7741 we would be very happy to assist in every possible way - Kindly if we may request you to identify yourselves.
5/5
GoogleWe are very grateful for the way how ellis and co team has dealt with our move in enquire and many thanks especially to jhon who helped us in finding a very nice 2 bedroom flat and who also made the process smooth. i will definitely recommend them!!
5/5
GoogleMet all my expectations and more .
5/5
GoogleI strongly recommend Ellis and Co, Wembly. Very professional and excellent customer service
1/5
GoogleWHAT IS DISGRACEFUL IS YOU THINK IT IS OK FOR EVERYONE TO LIVE LIKE THIS BECAUSE OF THESE PEOPLE YOU HOUSED. THAT IS DISGRACEFUL. YOU SAID DO NOT NEED YOUR ADVICE ON HOW TO DO OUR JOBS?! OFCOURSE YOU NEED OUR ADVICE BECAUSE YOU HAVEN'T DONE YOUR JOBS PROPERLY THATS WHY THE PROPERTY IS IN A MESS SMASHED WINDOWS OVERGROWN GARDENS MICE EVERYTHING THE PUBLIC CAN COME AND HAVE A LOOK TO SEE THIS MESS BECAUSE OF THE PEOPLE YOU HOUSED THERE YOU WROTE I WOULD LIKE TO REQUEST YOU TO REFRAIN HOWEVER YOUR REQUEST IS DENIED MS SILADI ALL THE REVIEWS FROM EVERYONE ARE REAL AND FACTUAL ALL THE HOUSEHOLDERS ON THIS ROAD DO NOT LIKE ELLIS AND CO COME AND HAVE A LOOK PLEASE BUT YOU WILL NOT BECAUSE YOU ARE WRONG YOU HARMED YOUR OWN REPUTATION BY GIVING THIS HOUSE TO THESE PEOPLE THERE ARE SO MANY ISSUES BECAUSE OF THIS COME TO THIS ROAD AND SPEAK TO EVERYONE IF YOU WANT BUT YOU ARE TO BUSY WILL NEVER DO BUSINESS WITH THIS COMPANY
Dear Madam, We never said it was OK for anyone to live the way they have and if you had read my previous response properly you would have seen that we have done everything that was within our control to rectify the situation and to get the tenants evicted. I appreciate that your words come from anger and frustration, but your advice seems to be that we should have disregarded all legal compliance and kick the tenants out as soon as the neighbours clicked their fingers. The police and local authority have not managed to do that despite the several complaints they received, so what makes you think that us as letting agents have any right to do that? You’re blaming us for housing these people, but you fail to acknowledge the fact that they caused no issues during the first two years of the tenancy and their behaviour afterwards was unpredictable. It is your prerogative to dislike Ellis & Co or not to do business with us. Yours sincerely, Cristina Siladi
5/5
GoogleExcellent people to work with, friendly and efficient. Shikha and Catalin are absolutely fantastic and couldn’t do enough to help with my move. I couldn’t recommend Ellis and Co Wembley enough as a letting agent.
5/5
GoogleBest letting agents. Great help from all the staff. A very satisfied overseas landlord.
5/5
GoogleVery happy and they are very helpful. Thank you to Minal and Ravi for helping me with my new property.
5/5
GoogleThis was my first time using a letting agent and I have to say it was faultless. Great personal service and advise from Deepak and the team on all areas of letting. I managed to get my property rented out in just under a week. Highly recommend this branch you won't be disappointed.
1/5
GoogleBaffling administration from such a built up organization, there isn't justification for leasing your property to such an irritation occupier and as a result making the local residence suffer. I am a working class family man and I don't value staying alert throughout the night because of these occupiers. It is a disgrace that you wouldn't mediate and instructed your occupiers on the most proficient attitude to be adjusted yet you couldn't as you never gone to the property? As a letting specialist you should hold your heads in disgrace and concede because of your carelessness you have shown. With respect to your other reaction I can see that you have expressed that you will resolve the repairs of the property, anyway I can affirm this is mistaken data. Deepak kindly don't attempt and trick the public that your foundation is repairing the house for the landowner. This is false data. What is respectable data that you can get direct I recommend, going by the street that you housed these people and inquire as to whether there is any hatred towards Ellis and co, I am certain you would find your answer. At long last you expressed in another reaction you worked with this 'association beforehand and has no issues' no with standing the proprietor gave you the property to let out, they have an agreement with you, you are responsible. You let it out you deal with it. On the off chance that you might want to get in touch with me to examine things additionally please visit the private street that has every one of these issues and request to speak to me.
Dear Mr Akhtar, Firstly, we have already apologised enough times for a situation that was not actually within our control. Secondly, we do not need your advice on how to do our jobs, we manage a very large portfolio of properties and we can confidently say that our landlords are happy with our service, as you can see from the other 100+ Google reviews. What is disgraceful is the fact that yourself and some other residents on your road are purposely trying to harm our reputation without knowing all the facts and all the circumstances of this tenancy. I’m not quite sure what gives you the right to claim that we are tricking the public in saying that we are organising the refurbishment of the house for the landlord, but I would like to request you to refrain from making such accusations and to get your facts right. The public should also be informed that this was a 3 year tenancy (it started in April 2015) and regular inspections were carried out during the first two years. We only started having issues with the residents in the last 10-12 months and we were not able to get access into the property since then. The police were aware of the problems, we had 3 complaints from neighbours during all this times and we explained each time that we are aware of the unfortunate situation and that the eviction procedure had started. But the process takes time and we couldn’t just get rid of the tenants overnight. I’m sorry you chose not to understand this and I would perhaps be inclined to suggest that a more productive use of your time would be to educate yourself in terms of the current legislation in this respect rather than write such defamatory and unfair reviews about our company. Yours sincerely, Cristina Siladi Office Manager
5/5
GoogleRavi and the staff have been wonderful in managing my property. Cant rate them highly enough and when i had any problems they get dealt with promptly. Thank you all
5/5
GoogleExcellent staff and very helpful. Ravi was My first point of contact but all the team thereafter have been a great help with my sale and purchase in Wembley
5/5
GoogleBest estate agent I have used in Wembley, London. They're transparent and open, show you draft ASTs and compliance docs, and they arranges many viewings for me, and proposed many tenants who wanted to pay the full rent. Bigger better known agencies were the complete opposite. I'm very grateful for all their hard work!
5/5
GoogleSandip and Ravi are just excellent at managing my property, I have had my property with them for 8 years now and i can honestly say they work really hard to keep their customers happy. My tenant has said positive things only as well. Thank you all for everything to date
5/5
GoogleRecently sold my property through this Agent. Very nice people and Ravi was excellent all around. Realistic with pricing. We have completed the sale in 10 weeks of signing up. Thank you Team Ellis
5/5
GoogleI have been a landlord with Ellis & Co at 4 Ealing Road branch for over 10 years and throughout I found them to be very professional, trustworthy and extremely efficient. I have and will continue to recommend them to all my contacts. Brilliant job to the whole team keep up the good work. Thank you. Jayesh
5/5
GoogleHi everyone, Looking to move, and you’re searching for a property? ALWAYS use Ellis and Co!!! I’ll share my tenant experience with them: I need to mention that this is “one star review” updated to “5 stars review”, and let me tell you why: At the beginning, the apartment was a very dirty, but Ellis and Co made everyting that was in their power to help us to clean the apartment. Cleaning services and maintenance services chosen by Ellis and co was very friendly and polite! I really appreciate a well done job! The fact which was really surprising was that they even refunded the full amount paid by me for painting and even for changing the carpet from my bedroom (materials price- not the work done). Of course that everything was purchased after comparing the market, obtaining the smallest possible price. If you are romanians, ask for Catalin. He is the most honest, friendly and polite rental agent that I’ve ever meet in Uk, and I’m living here for more than 4 years! I will always recommend Ellis and Co to all my friends !!! This is the best rental company from the market !!! Try them with confidence !!! I hope my experience helps you to take the right decision and choose Ellis and co as your future rental agency! With all respect, Mihaela
Dear Mihaela Sorry to hear about the issues you have had! I believe from the Lettings department are in the process of getting things sorted out. Please keep me posted about the issues. Regards Deepak@ellisandco.co.uk
5/5
GoogleI used Ellis & Co Wembley to sell a property for me and was impressed with everyone I dealt with in particular Deepak who was very reassuring when at times I felt the process was dragging on and would trust him completely to sell another property for me should the need arise. The whole team were very approachable, accessible and kept me up to speed throughout.
5/5
GoogleI have been renting this property with Ellis & Co since 2014 . Since then I never had to face any kind of problems say over the phone or in the office there has always been a good and prompt services from Ravi Shikha Catalin and all the staff members for any kind of minor or major repairs . Am very happy living with my family in the property rented by Ellis & Co and would highly recommend as very much appreciated Estate agent in Wembley Central for the kind of services and very quick response. I thank Ravi Shikha Catalin and all the staff members for their best and prompt services to me as always...Keep it up !!
5/5
GoogleWe had a great experience with Ellis and Co Wembley, renting an apartment for the first time in UK. Excellent customer service by Ravi from Ellis and Co Wembley office. Very professional and thorough, extremely polite, showed us the property, answered all our questions patiently, walked us through the process and next steps. Contract signing was very prompt and smooth. Really appreciate all his help ! Very good experience, certainly recommend.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Ellis & Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Ellis & Co and its branches won awards at The British Property Awards in three years, most recently 2025.
British Property Awards winners in three years, the group and its branches: 2023, 2024, 2025.
British Property Awards by year, 2023 to 20252025 2 Gold The British Property Awards 2025 winners
2024 1 Gold The British Property Awards 2024 winners
2023 1 Gold The British Property Awards 2023 winners
Source: The British Property Awards winners lists, as published, linked by year.
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Wembley has the most, with 959 reviews rated 4.6 out of 5, followed by Golders Green with 469.
The 17 Ellis & Co offices, by town:
11 reviews from sellers, rated 4.8 out of 5 on average. For example, Rob wrote: "We came to Ellis & Co after several fruitless months spent trying to sell our shared ownership property through our housing association. Peter was very helpful ..."
17 reviews from buyers, rated 5.0 out of 5 on average. For example, Tiasha wrote: "Pritam Patel was extremely helpful when working with me to help find a new home. I am very happy with the level of customer service I received; the whole ..."
9 reviews from landlords, rated 4.7 out of 5 on average. For example, Massimo wrote: "I have been letting out my property for some years now and Ellis and Co. have always exceeded my expectation. I recently dealt with Saumil who quickly and ..."
20 reviews from tenants, rated 4.9 out of 5 on average. For example, Carl wrote: "I came accross Ellis & Co on my search for a rental property in the Tonbridge area. The first member of staff I encountered was Daisy , she proved to be very ..."
Yes. In The Trusted Agent 2026 awards, London won Gold, Wembley won Trusted Agent and Bounds Green won Trusted Agent. At The British Property Awards 2025 its branches won 2 Gold awards. The group and its branches have also won 2 other industry awards since 2023.
