Every review we hold for the Wembley office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleI approached Ellie and Co. Wembley office for renting a property nearby Preston road. When I moved in the house, I found the house was not at all in a great shape 1. There were nails and allen keys lying on the floor 2. The carpet was not cleaned 3. The hinges of the cupboards were loose and I had to remove the doors of the cupboards to prevent an accident 4. The Drawers were not cleaned 5. Boiler was not working 6. Microwave was missing 7. Fridge was not working I expected Ellis and Co. to do these checks before I moved in. I had to take 2 days of leave to clear off this mess and was very disappointed with their service. When I informed the staff of Ellis and Co., they were not ready to accept their mistake. It was projected as if I had done something wrong!! The worst came when I decided to move out after 6 months due to my commitments. I was told to professionally clean the house before I left. I told them it was not professionally cleaned before I moved in. But the Ellis and Co. staff was adamant and not ready to listen at all. A deduction of 100 pounds was made and deposit was returned to me after one month! The house was in a much better shape than when I moved in. I made sure everything was in absolutely clean before I left. Unnecessarily, 100 pounds was deducted from my deposit and it was not at all fair. It was informed to the landlord that the house was in a terrible shape. I was surprised by his comment when I talked to the landlord. Some of the staff at Ellis and Co. are extremely rude. I do not want to take names here since it would affect the career of that person. I had an impression that Ellis and Co. staff communicates wrong information to the landlord just for the sake of deducting some amount from the deposit. Overall extremely unsatisfactory and unprofessional service.
Pak · 29 March 2015
Agent replied
Thank you for taking the time to outline the issues you had with your tenancy. As a company, we offer three main levels of service, Let Only, Rent Collection and Fully Managed. As you can expect the levels of service are quite self-explanatory, however with a Let Only service, we are only responsible for sourcing tenants for the landlord, the landlord themselves would be liable for all aspects of the tenancy afterwards, ensuring that the property is in a satisfactory state during the tenancy, also to include all maintenance and the decision of any deductions from the deposit. As the agent, Ellis and Co would advise the tenant of the landlord’s decision, but it is not something that we can control. Nor do we keep any monies deducted from the deposit for repairs. All deposit deductions must be specified prior to deduction, and allocated accordingly. I can confirm that in the instance of your let, the property was managed by the landlord directly. Whilst we try to ensure that properties are let in a clean and proper state, we rely on the landlord to give us the property in the best possible condition and we are handcuffed in what action we can take. I note that your tenancy ended in 2013. I would like to highlight that the office was sold and put under new management in 2014. We have made great strides to improve the service levels offered across the board and believe that we have managed to meet and in most cases, exceed the levels of service required. I can only apologise for the service and experience you had with the previous regime, and hope that should you require the services of a local agent, you consider giving Ellis & Co Wembley Park an opportunity to change your opinion.
★★★★★ 5/5
GoogleI have recently dealt with Ellis&Co Wembly Park branch for my flat purchase in Wembly. In particular Kiran Sattar was the agent dealing with the sale. Kiran is an extremely friendly and knowledgeable agent. During the process she was very helpful and her response was always accurate and prompt. She was always available to answer all my queries and was excellent in providing effective communication between myself and the sellers. I believe she deserves a 5 star rating for the excellent service provided. I totally recommend Ellis&Co for anyone willing to buy in Wembly area. Thank you Kiran.
Shady · 20 March 2019
★★★★★ 5/5
TrustpilotI have recently dealt with Ellis&Co
I have recently dealt with Ellis&Co Wembly Park branch for my flat purchase in Wembly. In particular Kiran Sattar was the agent dealing with the sale. Kiran is an extremely friendly and knowledgeable agent. During the process she was very helpful and her response was always accurate and prompt. She was always available to answer all my queries and was excellent in providing effective communication between myself and the sellers. I believe she deserves a 5 star rating for the excellent service provided. I totally recommend Ellis&Co for anyone willing to buy in Wembly area. Thank you Kiran.
Shady · 13 April 2018
★★★★★ 5/5
TrustpilotKiran was a star
I was struggling selling my property with the slowdown in the market but Ellis and Co were the only agency that made sure there was always some progress. This was the first property I have sold but did not come with the stress that most property owners warned me of. Kiran Sattar gave me full assurance over all aspects of the sale, from the marketing to the negotiations. She regularly updated me with viewings and offers on my property, giving her professional advice on what I should do throughout. When she was unavailable, her colleague Nikkesh happily assisted me and got Kiran to contact me as soon as she could. I highly recommend Kiran Sattar if anyone is looking to sell/buy a property in the Wembley area.
REHMAN · 12 April 2018
★★★★★ 5/5
GoogleI was struggling selling my property with the slowdown in the market but Ellis and Co were the only agency that made sure there was always some progress. This was the first property I have sold but did not come with the stress that most property owners warned me of. Kiran Sattar gave me full assurance over all aspects of the sale, from the marketing to the negotiations. She regularly updated me with viewings and offers on my property, giving her professional advice on what I should do throughout. When she was unavailable, her colleague Nikkesh happily assisted me and got Kiran to contact me as soon as she could. I highly recommend Kiran Sattar if anyone is looking to sell/buy a property in the Wembley area.
Raza · 28 March 2018
★★★★★ 1/5
GoogleVery unhappy with their services , British gas was verifying the boiler and gave us a letter in September that it s unsafe , the tiles are falling of the wall in the bathroom it's 3 months since then 3 diftent companies came to see nothing more , So Me and my 18 months little girl have to live in totally unsafe house . I don't wanna say nothing about how clean was the property when we rented it . Companys like this do not deserve to be on market .
Romululus · 28 March 2016
Agent replied
Thank you for your review. We take all feedback seriously and have investigated this matter and found that the property in question was not let through this office of Ellis and Co. I will arrange to have your comments passed to the relevant office and will request that they respond to your comments directly.
★★★★★ 1/5
GoogleVery unhappy with their services , British gas was verifying the boiler and gave us a letter in September that it s unsafe , the tiles are falling of the wall in the bathroom it's 3 months since then 3 diftent companies came to see nothing more , So Me and my 18 months little girl have to live in totally unsafe house .
I don't wanna say nothing about how clean was the property when we rented it .
Companys like this do not deserve to be on market .
Romululus · 20 March 2016
Agent replied
Thank you for your review. We take all feedback seriously and have investigated this matter and found that the property in question was not let through this office of Ellis and Co. I will arrange to have your comments passed to the relevant office and will request that they respond to your comments directly.
★★★★★ 5/5
GoogleKiran Sattar was a fantastic agent - always very helpful, knowledgeable and proactive, and managed to make the most of a difficult market. We had a really great experience with Ellis and Co because of her and would recommend others ask for her. Thanks so much Kiran, definitely 5 stars!
Tanya · 20 March 2019
★★★★★ 1/5
GoogleAll this agent is interested in is taking money.tried speaking to them but they never callback and they take weeks to reply email. Stay clear of this company.i spoke to owner Kam once who is very disrespectful and shouted at me and wouldn’t return my money.since then still not got money owed to me.
D · 20 March 2019
Agent replied
Thank you for bringing this to our attention. We are unable to identify which property this relates to or link to any of our clients. If you could further shed information or contact us on wembleypark@ellisandco.co.uk or 0208 904 7741 we would be very happy to assist in every possible way - Kindly if we may request you to identify yourselves.
★★★★★ 1/5
GoogleThis is the most unprofessional organisation I have ever dealt with! staff are inexperienced and provide incorrect information. Ravi and Deepak Metha Marla are completely dishonest individuals. As a landlord I would NEVER entrust these people with your properties under any circumstances. I have a horrid email from Deepak Metha Marla who cant even respond to a simple email in a professional manner, which is probably why his company is so shambolic in dealing with any complaints addressed. in short they referred a company to me to let my property. They knowingly referred a high risk tenant to me. They did not provide me with the correct tenancy agreement, which should have been commercial. They held the deposit in the wrong scheme. The response and correspondence that Deepak from Ellis and Co has sent me has been disgraceful. I will certainly be contacting The Property Ombudsman.
Ranjeeta · 28 March 2019
★★★★★ 1/5
GoogleThis is the most unprofessional organisation I have ever dealt with! staff are inexperienced and provide incorrect information.
Ravi and Deepak Metha Marla are completely dishonest individuals.
As a landlord I would NEVER entrust these people with your properties under any circumstances. I have a horrid email from Deepak Metha Marla who cant even respond to a simple email in a professional manner, which is probably why his company is so shambolic in dealing with any complaints addressed.
in short they referred a company to me to let my property.
They knowingly referred a high risk tenant to me.
They did not provide me with the correct tenancy agreement, which should have been commercial. They held the deposit in the wrong scheme.
The response and correspondence that Deepak from Ellis and Co has sent me has been disgraceful. I will certainly be contacting The Property Ombudsman.
Ranjeeta · 20 March 2019
★★★★★ 1/5
GoogleThis property agent is absolutely not taking care of tenant they only care the landlord I’m there tenant since 2013 and have problem with boiler the property managing by them every tow or three months time I have problem with boiler so I call them that I have no hot water they take long to send engineer and once engineer comes he says that he told the property agent they should Chang it is very old model and been used a lot but they don’t lesson.the engineer fix for temporarily after again gives problem but this time now it’s tow week I’m out of hot water the agent says that landlord wants to have cute from difronte companies to have cheep one and he is only changing the part not all boiler I’m still suffering
Alim · 20 March 2018
★★★★★ 4/5
TrustpilotMr Faris Radjathani @ Wembley Park
The initial tenancy process was done by multiple agents like Mr Nikkesh, Mr Ben Parry and Ms Rebecca Aylette. The response to the issues in the home was addressed very slowly. Sometime it would even take months to solve a small issue. We had a couple of major issues like Boiler& towel rail not working. All we heard is that the landlord hasn't responded. Another major issue was the agents kept changing and we were unsure whom to contact.
Sri · 29 October 2018
★★★★★ 5/5
TrustpilotSuper Friendly Faris, Property Manager
Faris is super helpful & friendly. He is always approachable and is very quick to respond to my emails. He is excellent, helpful manager. He done the job very well.
Wei · 15 November 2018
★★★★★ 5/5
TrustpilotVery helpful and trustworthy agent
Very helpful and trustworthy agent. I dealt with Kiran, a very kind lady, who’s been supportive and available whenever needed. I would recommend this agent to anyone without hesitation.
Sharaf · 12 April 2018
★★★★★ 1/5
GoogleI have never ever received call back even after calling and registering multiple times. They never ever reach out, also very non professional when speaking over the call as if not even interested. I am not sure how the business is still running atleast in Wembley Park. Will never ever reach out to these guys ever if I am in need of a property again. Also do not recommend to anyone
Mir · 21 August 2020
★★★★★ 5/5
GoogleI used them to sell my flat and they are very nice and professional. I dealt with Kiran and she was a super start!
Sharaf · 20 March 2019
★★★★★ 5/5
GoogleThis is estate shop has recently appointed new branch manager and it has improved customer service to a great standards. Very knowledgeable staff with professional and friendly approach, explaining their services in details of end to end process of purchasing and lettings of properties in Wembley area. Additional to the property details they could also advise on local leisure and work opportunities in the area. Fantastic! Thanks for your help
JAYESH · 28 March 2018
★★★★★ 5/5
GoogleThis is estate shop has recently appointed new branch manager and it has improved customer service to a great standards.
Very knowledgeable staff with professional and friendly approach, explaining their services in details of end to end process of purchasing and lettings of properties in Wembley area. Additional to the property details they could also advise on local leisure and work opportunities in the area.
Fantastic! Thanks for your help
JAYESH · 20 March 2018
★★★★★ 5/5
TrustpilotMr Faris Radjathani has been more…
Mr Faris Radjathani has been more helpful that I could say. He’s super nice and always there when you need him.
Yann · 2 September 2018
★★★★★ 4/5
TrustpilotI was surprisingly satisfied with the…
I was surprisingly satisfied with the service offered by Ellis and Co. I had heard lots of horror stories regarding home purchase but none of these happened. My purchase was part of a chain and they kept me abreast about the progress during the delays associated with the chain. Ms. K Sattar at Ellis was very helpful and would always return calls.
Vishal · 19 April 2018
★★★★★ 1/5
GoogleMy experience with the staff was not good at all. I carried an out of hours callouts in one of their properties more than 8 months ago. Despite my efforts to resolve this and the many phone calls, they haven't even bothered to call me back. They are very hard to deal with !
Klodian · 27 March 2021
★★★★★ 1/5
GoogleMy experience with the staff was not good at all.
I carried an out of hours callouts in one of their properties more than 8 months ago. Despite my efforts to resolve this and the many phone calls, they haven't even bothered to call me back.
They are very hard to deal with !
Klodian · 19 November 2020
★★★★★ 2/5
GooglePoor customers approach.....Letting Agent put the phone down on me after leaving my contact number and reluctantly promised to call back. I had to call back several times and the agent at the other end acknowledged and before transfering the call cut the communication. I hope this is down to technical issues and not discrimination and arrogance!
A · 20 March 2018
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
