Every review we hold for the Finchley office, from every platform, shown as written. First names only.
★★★★★ 1/5
Google⚠️ Avoid this letting agent at all costs!
They advertised a property that turned out to be completely uninhabitable. On the surface, it looked like a refurbished flat, but there was no running water, which meant no toilet facilities either. This was documented on the check-in inventory, and the management company reassured us that a plumber would be sent.
The plumber attended but couldn’t fix the issue. We later discovered there was a major fault with the water tank, meaning the water couldn’t be turned on at all. We were forced to cope without water and without toilet facilities for five days.
We’ve now moved out because the situation became unbearable.
What’s even more disappointing is the letting agent’s response. They claim they are “let only” and rely solely on information provided by the landlord. The landlord deemed the property habitable, and the agent simply accepted that, refusing to take any responsibility. Instead of mediating or trying to help resolve the situation, they provided contradictory information and washed their hands of the problem.
You can judge a company by how they handle issues, and this experience showed a complete lack of professionalism and accountability.
🚫 Do not sign any tenancy agreements with this agent.
🚫 Avoid them if you value basic living conditions and professional service
Star · 30 March 2026
Agent replied · 13 April 2026
We are naturally disappointed to have received your review and are sorry to hear that you were dissatisfied with your experience and the property.
Further to our discussions with the landlord and their managing agents, their records indicate that action was taken immediately once they were notified. A plumber attended the property on multiple occasions throughout the week on Tuesday, Wednesday and Thursday and you were updated on a daily basis. Hot and cold water were available in the bathroom and kitchen by Wednesday with full restoration completed by Friday. We also understand that compensation was also offered for the inconvenience caused.
The property was newly refurbished. During the marketing process, prospective tenants viewed the property and tested the water supply, confirming it was operational so we were not aware of any issues with the water supply. The weekend prior to your move the landlords contractor had attended. Between his visit and the move in something had happened with the water supply. We were not aware or notified of this. Had we been informed wee would have naturally informed you and not let the tenancy begin.
To clarify the timeline: you moved into the property on Monday, and we as the agents were not made aware of any issues with the water supply until Thursday when your mother contacted us. Upon returning to the office on Friday, we acted promptly by contacting the landlord and their managing agent to assist in resolving the issue. We also offered to send our own contractor should you not have received a response from the landlord only to bne advised by the landlord that they have been in consistent contact with you. The issue was resolved by Friday evening. Therefore, your claims of “refusing to take any responsibility. Instead of mediating or trying to help resolve the situation, they provided contradictory information and washed their hands of the problem.” is completely incorrect, as the issue was resolved on the same day we returned to the office and picked up your message.
As a letting agent operating on a “let-only” basis, our role is limited to introducing the tenant and landlord. Responsibility for the property’s condition and ongoing maintenance lies with the landlord. Nevertheless, we took steps to assist as soon as the issue was brought to our attention and had offered to assist you further had the issue not been resolved. We were not given a direct opportunity to investigate or resolve the issue ourselves, as we have not had any direct contact from the named tenants prior to this review being posted. This has made it difficult for us to fully understand your position or offer further assistance.
We strongly reject the suggestion that we knowingly let uninhabitable properties. We act professionally and in good faith at all times, for transparency, the property listing can be viewed here:
https://www.rightmove.co.uk/properties/170918855#/?channel=RES_LET
In light of the above, any suggestion that we knowingly let uninhabitable properties is incorrect.
We have been informed by the landlord of conversations that you have had with the plumber whilst he was their dealing with the issue that you were unhappy with the area and access being at the rear of commercial premises after moving in. Issues can arise at anytime of living in a property and often are resolved amicably between all parties especially if the landlord is sending contractors to try to resolve them but in this instance you were totally unhappy with trying to come to an amicable agreeing and simply wanted to terminate the tenancy and move out and all your costs reimbursed in full.
It seems that despite the reasonable actions which were taken to accommodate and resolve all issues by the landlord, as you were not offered an immediate termination and full refund, which you demanded, you felt the need to leave this very unfair review against our company which is very disappointing and an incorrect reflection of the service
★★★★★ 5/5
GoogleMe and my wife just recently moved to our new flat in North Finchley. We never thought renting would be so easy. We dealt with Nicki from Ellis and Co Finchley. She is always so kind and helpful to us. And also Nicki is professional and always quick response to messages and questions. We got amazing letting experience. Everything happened in the way that you described within the times that you described. Me and my wife are very happy and grateful for all your help.
Many thanks to Nicki for helping us find the suitable and perfect flat for us.
Highly recommended!!!
MP · 27 April 2024
Agent replied · 6 September 2023
Thank you for your kind 5 start review. We really appreciate your kind thoughts.
★★★★★ 5/5
GoogleWe had an amazing experience renting a house through ELLIS&CO and we especially want to thank you [Nicki Loizou] for their outstanding service. From the very beginning, they were incredibly helpful, professional, and always quick to respond to any questions we had. The house itself was exactly as described, clean, well-equipped, and perfect for our stay. Nicki Loizou went above and beyond to make sure everything was smooth and stress-free. We truly appreciate their dedication and kindness, and we highly recommend ELLIS&CO to anyone looking for a reliable rental service. We will definitely book with them again in the future!”
Thank you very much (Nicki Loizou)
Sergio · 24 April 2025
★★★★★ 5/5
GoogleWe chose Ellis & Co in Finchley Church End because Khalid Ghani had sold the house to us twenty years ago! We had found him professional, honest, caring and efficient all those years ago. Neil Shah managed this sale perfectly with Khalid stepping in seamlessly when Neil was on holiday. We used their recommended solicitor whom I would also highly recommend. I honestly do not think the sale of our house could have been handled better. They really are on your team and helped our buyers through the process too, passing on queries and concerns (as there always is with any house purchase). Their honest and professional service made the whole experience a good one.
Suzanne · 28 April 2023
Agent replied
Thank you for your kind review. We are so pleased you chose us to act for you again and Khalid and his team were able to help throughout the sale. Thank you once again. It’s much appreciated.
★★★★★ 5/5
GoogleI have been a client with Ellis & Co Finchley for the last eight and a half years: firstly as a 'landlord' renting out my property; then - more recently - asking Ellis & Co to sell my property. During the entirety of this time, I have found every member of the team to have had the highest of professional standards, offering excellent advice on all aspects of the property market, being friendly, dealing with all matters promptly, being available at the other end of the phone or email, and generally making me feel like a valued individual. This team manages to strike that difficult balance of having the interests both of the landlord and tenants (and equally vendor and buyer) at heart. I would like to single out Mr Khalid Ghani who is at the helm of this branch and has created an excellent working ethos in this office. Khalid is highly experienced (and it shows!) and goes that extra mile in all aspects of his work - a great credit to his profession. I would unreservedly recommend Ellis & Co to anyone thinking of renting, selling or buying and am delighted to mention - as well as Khalid - Nicki, Belinda, Zsuzsanna, Neil and Matthew, all of whom work together as a very trustworthy and successful team. I should add that, during the time my property was up for sale I was inundated with correspondence from many other agents who suggested I change my allegiance and sell my property through them. No chance! I kept with Ellis & Co - and am delighted to have done so.
Jacqueline · 1 April 2023
Agent replied
Thank you so much for such an amazing review. It’s much appreciated and we also sincerely appreciate your continued support and loyalty throughout the years.
★★★★★ 5/5
GoogleWe found our dream place advertised by Neil at ellis&co and he made the whole experience amazing, despite it taking longer than usual being a probate property. He is unbelievably professional and has supported us throughout the process. No question was ever a silly question, he always answered the phone and provided regular updates. Each time we viewed the property Neil was as excited as we were and gave us some great ideas on how to renovate the place and how we should lay out certain rooms, which we really appreciated as first time buyers. I couldn’t recommend Neil more to anyone buying a property or looking to sell, he really knows his stuff and is a delight to deal with! Thank you again for making our dream home come true!
Tilly · 27 March 2023
Agent replied
Your kind review and feedback is much appreciated. We are so pleased Neil made your dream purchase a memorable one and we wish you the very best.
★★★★★ 5/5
GoogleI’m really greatful for Ellis&Co, especially for Nicki and Khaled.
We walked in hopeless to find a one bedroom flat as soon as possible, which is very hard nowa days. Nicki was so welcoming and kind, “down to earth” and straight away made us feel hopeful. Now, we live in a beautiful flat, thanks to her and her colleagues. They make a great team, as when Nicki was on holiday she made sure we are in good hands and could contact the agency with any query.
We received the best ever service from them. We can contact them with our query they are always helpful. Nicki and Khaled even popped in the flat when we were not sure about something to have a look. I really appreciate it and everything. I can’t thank them enough for the great service and for always being so kind. I wholeheartedly recommend this agency to anyone and everyone.
Julianna · 27 March 2023
Agent replied
We are so grateful to receive your kind review and pleased we were able to assist with your move.
★★★★★ 5/5
GoogleWent with Ellis and Co to sell our property because I thought Khalid had the most realistic valuation of the estate agents we spoke to.
In challenging market conditions Khalid and team were professional, diligent and honest in their assessment of the situation. Glad to have finally completed last week and would recommend Ellis and Co for anyone selling property in the area.
Niall · 27 April 2024
Agent replied · 6 September 2023
Dear Niall, thank you for your kind review, we are pleased you have been happy with our service and the successful sale of your property.
★★★★★ 5/5
GoogleI’m really greatful for Ellis&Co, especially for Nicki and Khaled. We walked in hopeless to find a one bedroom flat as soon as possible, which is very hard nowa days. Nicki was so welcoming and kind, “down to earth” and straight away made us feel hopeful. Now, we live in a beautiful flat, thanks to her and her colleagues. They make a great team, as when Nicki was on holiday she made sure we are in good hands and could contact the agency with any query. We received the best ever service from them. We can contact them with our query they are always helpful. Nicki and Khaled even popped in the flat when we were not sure about something to have a look. I really appreciate it and everything. I can’t thank them enough for the great service and for always being so kind. I wholeheartedly recommend this agency to anyone and everyone.
Julianna · 30 November 2022
Agent replied
We are so grateful to receive your kind review and pleased we were able to assist with your move.
★★★★★ 5/5
GoogleI recommend this agency to everyone, they have a great athmosphere there and really nice agents. They helped us to find our dream flat when we most needed. Everyone is so kind and welcoming there and also so helpful. A special thank to Nicki and Khaled who were dealing with our case to find the flat and all the rest and to be always there when we have a question. It’s a great ferling. Thanks a lot.
Istvan · 27 February 2023
Agent replied
Thank you for taking the time to give us a very kind review. Your feedback is much appreciated. We are always here to help.
★★★★★ 5/5
GoogleNeil was an absolute pleasure to deal with from beginning to end. Having dealt with agents in the past, Neil in comparison is the most responsive and commercially minded agent my wife and I have ever had the pleasure in dealing with. He was all over any issues that were brought to his attention and handled any problems that arose throughout the transaction in a calm and dedicated manner. I cannot recommend Neil highly enough and will look to use him where I can for all future transactions. Thank you to Ellis & Co and a big thanks to Neil for his excellent service!
Joshua · 1 April 2022
Agent replied
Your feedback it’s much appreciated. Thank you for such a positive review.
★★★★★ 5/5
GoogleMatthew and Khalid at Ellis & Co in Finchley have been absolutely fantastic, I cannot rate them highly enough. I was very worried about dealing with estate agents because I've read all the scare stories, but Ellis & Co have been brilliant, Matthew, especially has been great to deal with. I have been so happy and impressed with them that I'll be writing to head office to ensure they are recognised. Highly recommended!PositiveResponsiveness, Quality, Professionalism
Louise · 13 July 2022
Agent replied · 30 May 2024
Thank you for your positive feedback. It’s a pleasure to receive.
★★★★★ 5/5
GoogleReview is for handling the sale of my flat.
I selected Khalid and his team to be my sole agent, I had over five valuations and he was the only one who told me what he thought the place was worth, justifying it very clearly. We agreed on a launch strategy and within five days we had competing offers and had been able to get within 2% of the asking price. The bookings were always prearranged with suitable targeted buyers.
That in itself would have been a five star service alone, but then the virus hit.
The true worth of an estate agent is known when the going gets though, due to delays created by the top of the chain, my buyer pulled out.
Khalid and Neil however were ready with a lined up potential fall back buyer, within a week we agreed a new sale at a slightly higher price.
Communications were excellent throughout, as things were getting tricky due to the virus, it would not be uncommon to find that Khalid had been working late in the day, updating me at eight pm if needed (it was my preference to be contacted anytime).
Whilst I hope not to be needing to sell again anytime soon, I would choose to use them again.
Alex · 13 July 2021
Agent replied
Dear Alex, Thank you for you detailed 5 star review. Was certainly tricky and difficult at time but working with you to get this through was a pleasure and i hope we can do business again. Take care and be safe.
★★★★★ 5/5
GoogleA big thank you to Khalid, Neil and all of the team at Ellis & Co, Finchley for the very professional and excellent service they provided and for they the way they handled the sale of our mother's house in such difficult times. We contacted several agents in the area before making a decision to go with Ellis & Co. From the start, the professionalism & communication skills from Khalid stood out and I knew we would be in very capable hands all of which proved to be the case.
I would highly recommend Khalid and the team at Ellis & Co. They handled the process efficiently with professionalism and most importantly listened to our concerns and requirements very well. We were given advice when needed and what was very helpful was that we knew we could speak to Khalid when we needed to which is something we found to be a problem with estate agents in the past.PositiveResponsiveness, Quality, Professionalism, Value
Joan · 12 June 2021
Agent replied · 11 June 2024
Thank you for your kind words and positive review. It s much appreciated.
★★★★★ 5/5
GoogleI would like to thank Khalid and Neil at Ellis & Co for the tremendous service provided in facilitating the purchase and selling of property during these very challenging times. I had been recommended several estate agents when it came to selling and buying a property and whilst they may all be good and have their strengths I would highly recommend Ellis & Co above them all based on several past experiences of buying and selling property through agents. First and foremost they are highly qualified professionals who always acted in the best interest of all parties. That level of comfort and trust is paramount. Communication was always timely and transparent. There was no time-wasting or empty promises. They delivered what was said from the outset. The entire process from viewings, negotiations and formalities with solicitors was seamless with no unexpected turns or twists. Thank you to Ellis & Co for the professional and efficient service. Well done and keep up the good work.PositiveResponsiveness, Professionalism
Nick · 9 June 2021
Agent replied · 8 June 2024
Dear Nick, Thank you for your kind review. I am pleased we got there in the end. Likewise you were a pleasure to deal with and appreciate your kind instructions.
★★★★★ 5/5
TrustpilotOutstanding Support Throughout the Process
We’re so pleased with Neil’s help in buying our new flat! From the first viewing to the final paperwork, he was professional, approachable, and always ready to answer our questions. Neil ensured we felt confident and well-informed at every step, making the whole process smooth and stress-free. His support and attention to detail truly made a difference. We highly recommend Neil to anyone looking for an experienced and thoughtful agent!
Gal · 5 November 2024
★★★★★ 5/5
GoogleFrom the first meeting with Khalid throughout the whole experience of selling our house, I have never come across an estate agent with such honesty and integrity. Khalid and his team helped us tremendously to get the price we wanted for our house, were always full of great advice, always available to discuss our needs and work with us and help us, always going above and beyond. He kept our solicitor apprised at every step of the process helping the sale go through seamlessly and coordinate with our simultaneous purchase on another property, even picking up documents and delivering them to our solicitors office when we were unable to. It has been the greatest pleasure working with Khalid and his team. I whole heartedly recommend them.
Cynthia · 12 April 2021
Agent replied
Thank you for your very kind review its much appreciated.
★★★★★ 5/5
GoogleI am very happy with the way Ellis & Co and in particular Neil handled my purchase. As a buyer I always felt that Neil had both side's best interests in mind with a collaborative spirit. Through the challenge of lockdown he was always there to answer my silly questions and make sure I was still comfortable to proceed including handling some tricky negotiations. Most of he gently let me know what needed to be done and when, to keep everything on track. When it eventually comes time to sell I will be happy to instruct Ellis & Co.
Matthew · 1 April 2021
Agent replied
Dear Matthew, Thank you for your kind 5 star review its much appreciated. I am pleased we got there in the end and you were happy with our service. Stay safe and all the best.
★★★★★ 5/5
GoogleWe rented an apartment from Elis and co in Finchley and dealt with Nicki. We found the whole experience really great dealing with Nicki.
She was extremely responsive to our ever question which was a lot! She turned around the contract in a very short time which was extremely helpful. She was friendly and professional throughout. I would highly recommend using this agency if looking.
Catherine · 27 March 2023
Agent replied
Thank you for your kind review. We are pleased you have had a pleasant experience. Your feedback is much appreciated.
★★★★★ 5/5
GoogleA big thank you to Khalid, Neil and all of the team at Ellis & Co, Finchley for the very professional and excellent service they provided and for they the way they handled the sale of our mother's house in such difficult times. We contacted several agents in the area before making a decision to go with Ellis & Co. From the start, the professionalism & communication skills from Khalid stood out and I knew we would be in very capable hands all of which proved to be the case. I would highly recommend Khalid and the team at Ellis & Co. They handled the process efficiently with professionalism and most importantly listened to our concerns and requirements very well. We were given advice when needed and what was very helpful was that we knew we could speak to Khalid when we needed to which is something we found to be a problem with estate agents in the past.
Joan · 30 March 2021
Agent replied
Thank you for your kind words and positive review. It s much appreciated.
★★★★★ 5/5
GoogleReview is for handling the sale of my flat. I selected Khalid and his team to be my sole agent, I had over five valuations and he was the only one who told me what he thought the place was worth, justifying it very clearly. We agreed on a launch strategy and within five days we had competing offers and had been able to get within 2% of the asking price. The bookings were always prearranged with suitable targeted buyers. That in itself would have been a five star service alone, but then the virus hit. The true worth of an estate agent is known when the going gets though, due to delays created by the top of the chain, my buyer pulled out. Khalid and Neil however were ready with a lined up potential fall back buyer, within a week we agreed a new sale at a slightly higher price. Communications were excellent throughout, as things were getting tricky due to the virus, it would not be uncommon to find that Khalid had been working late in the day, updating me at eight pm if needed (it was my preference to be contacted anytime). Whilst I hope not to be needing to sell again anytime soon, I would choose to use them again.
Alex · 30 March 2021
Agent replied
Dear Alex, Thank you for you detailed 5 star review. Was certainly tricky and difficult at time but working with you to get this through was a pleasure and i hope we can do business again. Take care and be safe.
★★★★★ 5/5
GoogleNeil and team we're very helpful throughout the whole buying process. Keeping me informed with developments and helping to move things along without being overzealous. Much appreciated!
Joshua · 13 February 2026
★★★★★ 5/5
GoogleWe rented an apartment from Elis and co in Finchley and dealt with Nicki. We found the whole experience really great dealing with Nicki. She was extremely responsive to our ever question which was a lot! She turned around the contract in a very short time which was extremely helpful. She was friendly and professional throughout. I would highly recommend using this agency if looking.
Catherine · 9 March 2023
Agent replied
Thank you for your kind review. We are pleased you have had a pleasant experience. Your feedback is much appreciated.
★★★★★ 5/5
GoogleSimply excellent all round. Nicki was efficient and transparent in every conversation we had during the offer process and the move-in was well organised.
Regarding quality of service, Neil helped me lift a mattress up 4 flights of stairs and little things like lights that needed replacing have been actioned immediately. This is a sizable, professional lettings agent that is run with the same amazing care level you'd expect from a small family-owned business.
Would strongly recommend without hesitation.
Matt · 27 April 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
