Ellis & Co Finchley reviews

★★★★★ 5/5

Google

I've had some dodgy experiences with agents previously not being completely honest or transparent. At Ellis & Co., Khalid and Nicki were both completely open from the very beginning, having frank discussions about the best options for my property. When I made the decision to rent, they got everything moving extremely quickly, from advertising and checks, through to viewings (which they worked to be convenient for me) and signing the contracts. Whenever I need to contact someone at the branch, I will get a reply the same day, or at the very latest the next day. If any issues are raised by the tenant, the first port of call for the Ellis team is to go in and sort it out themselves, rather than just calling someone in and charging you. I feel really secure having them manage my property.

Adam · 13 July 2020

★★★★★ 5/5

Google

Neil Shah was the sales person I dealt with. He was always polite friendly and professional. He kept me up to date with all the showings and I always felt he was doing his best for me. It was a difficult sale and took time as there were several other properties in the same block for sale. However I never felt neglected and he always worked hard.PositiveQuality, Professionalism, Value

Elaine · 13 July 2022

★★★★★ 5/5

Google

My elderly mum rents from Ellis & Co Finchley branch and has been a tenant now for 12 years. I have often liaised on her behalf with Nicki and other members of the team and each time the experience has been a pleasant one. Nicki promptly takes onboard any concerns and ensures that it is dealt with very quickly and in the shortest of time! I will say that the customer experience each and every time has been great! Khalid and Nicki are the best and are very knowledgeable in what they do. Well done to the team and thank you for what you do.

Lady · 14 July 2019

★★★★★ 5/5

Google

My elderly mum rents from Ellis & Co Finchley branch and has been a tenant now for 12 years. I have often liaised on her behalf with Nicki and other members of the team and each time the experience has been a pleasant one. Nicki promptly takes onboard any concerns and ensures that it is dealt with very quickly and in the shortest of time! I will say that the customer experience each and every time has been great! Khalid and Nicki are the best and are very knowledgeable in what they do. Well done to the team and thank you for what you do.

Ms · 5 July 2019

★★★★★ 5/5

Google

Khalid and his team at Ellis were very proactive and thorough throughout the sale process and ultimately were able to conclude a sale at a price that was at the higher end of our expectations. They were always professional, good communicators and always available to discuss any issues we may have had at any point. I would certainly recommend Ellis to any prospective seller.PositiveResponsiveness, Quality, Professionalism

Richard · 13 July 2022

★★★★★ 5/5

Google

Nicki Loizou is one of the most efficient and proactive lettings managers I have worked with. We have a portfolio of residential properties with a variety of agents and I would rate Nicki as one of the best around. She provides a personal service (far too many agents are trying to do too much online) and she really gets things done and isn't afraid of dealing with problems when they crop up. I have also dealt with Khalid who was great too - it seems they have a wonderful team. Thank you Nicki. Definitely 5 stars.

Paul · 20 April 2019

★★★★★ 5/5

Google

Khalid and team have been managing my rental property for a number of years, and just recently Khalid has been overseeing the complete refurbishment of my flat. I did a bit of shopping around the agents when I was first looking for someone to manage the flat, and from the start it was clear Khalid is a man you can completely trust to get the jobs done, and he always gets the balance right between tenant and landlord. As a measure of the trust I had in him, I left the refurbishment completely in his hands, and he has done the most superb job- on time, on budget, with excellent communication, and with a clear personal passion on his part for getting it right. You could not ask for more. Thank you again Khalid.

Steven · 2 April 2019

★★★★★ 5/5

Google

My elderly mum rents from Ellis & Co Finchley branch and has been a tenant now for 12 years. I have often liaised on her behalf with Nicki and other members of the team and each time the experience has been a pleasant one. Nicki promptly takes onboard any concerns and ensures that it is dealt with very quickly and in the shortest of time! I will say that the customer experience each and every time has been great! Khalid and Nicki are the best and are very knowledgeable in what they do. Well done to the team and thank you for what you do.

Ms · 31 March 2019

★★★★★ 5/5

Trustpilot

Nicki was instrumental in helping us…

Nicki was instrumental in helping us find our dream home. From the outset, she was attentive, responsive, and deeply understood our needs. Her market knowledge and dedication were evident, consistently going above and beyond. Nicki’s attention to detail and proactive approach made the home finding process smooth and stress-free. She anticipated challenges and addressed them promptly. We highly recommend her to anyone seeking a home. She made the entire experience wonderful.

Vaso · 3 July 2024

★★★★★ 5/5

Google

I would very much like to thank Nicki for all her help - she was very friendly and professional. We are very pleased with how smooth the renting process went. The communication between all the parties ran very effectively and efficiently once again due to the professionalism of Nicki and the agency. Many thanks once again for helping us find a great home to rent.

Nesli · 13 July 2022

★★★★★ 5/5

Google

Neil Shah and his colleagues were professional, and we really could not have asked for a better agent. Neil is fantastic, collaborative, knowledgeable, honest, hard working and always on hand to answer our questions and gave the best advice for our interests. You can expect first class service from Neil and all round good guy. Highly recommend.

Srdjan · 27 March 2023

★★★★★ 5/5

Google

I dealt with Neil Shah at Ellis and Co. In the sale of my late Mother’s flat. It was a protracted and difficult sale but Neil steered me through it and was always polite and efficient. I would have no problem in recommending Ellis and Co. I felt that the company certainly earned their commission on this sale.

Linda · 30 December 2022

★★★★★ 5/5

Google

A shining beacon in the hellscape which was our house move. Neil Shah was our seller's estate agent - he helped coordinate everything and kept all parties on track towards completion despite some particularly slow conveyancers being involved. If and when we sell in the future, I would choose Ellis & Co because of how good our experience with Neil was.PositiveResponsiveness, Quality, Professionalism

Iestyn · 25 May 2022

★★★★★ 5/5

Google

Neil Shah and his colleagues were professional, and we really could not have asked for a better agent. Neil is fantastic, collaborative, knowledgeable, honest, hard working and always on hand to answer our questions and gave the best advice for our interests. You can expect first class service from Neil and all round good guy. Highly recommend.

Srdjan · 30 December 2022

★★★★★ 5/5

Google

I cannot say enough about the job done by Khalid and his team. They repeatedly went above and beyond. I would not hesitate to recommend using them to sell your house! I saw the one star review from a week earlier and could not disagree …

Daniel · 13 April 2025

★★★★★ 5/5

Google

A shining beacon in the hellscape which was our house move. Neil Shah was our seller's estate agent - he helped coordinate everything and kept all parties on track towards completion despite some particularly slow conveyancers being involved. If and when we sell in the future, I would choose Ellis & Co because of how good our experience with Neil was.

Iestyn · 30 March 2022

★★★★★ 5/5

Google

Selling a property has to be one of the most stressful things ever but Khalid smoothed the way and was always on hand to advise, he really was fantastic. My husband has rented property through Ellis & Co in the past and also found Khalid helpful and easy to deal with, always sorting out any issues quickly. No hesitation in recommending Khalid and the team.PositiveResponsiveness

Caroline · 13 July 2021

★★★★★ 5/5

Trustpilot

Above and beyond of local agents

The staff at Ellis & Co Finchley, are all very professional, helpful and responsive. They manage properties for us in a very safe and secure way, leaving us nothing to worry about. Personally, Khalid Ghani has helped us in more ways than as a professional estate agent. Helping us with managing the estate of my late father and recently deceased mother, with sound advice and wisdom of the local market and the effect of the current climate on it. Also going the extra degree in helping us with work to move back to our own flat, during a time of great stress. Khalid and the staff are greatly appreciated!

HELENE · 27 June 2023

★★★★★ 5/5

Google

It is difficult to find agents that are honest and understand the needs of their clients fully. I am really impressed with the way in which the team assisted with the sale of our flat last month. Costa and Khalid were amazing to deal with and made the sale happen in a complex situation. Thanks guys, will pop in soon to thank you all in person. Kind regards Priyesh

Priyesh · 19 April 2020

★★★★★ 5/5

Google

It is difficult to find agents that are honest and understand the needs of their clients fully. I am really impressed with the way in which the team assisted with the sale of our flat last month. Costa and Khalid were amazing to deal with and made the sale happen in a complex situation. Thanks guys, will pop in soon to thank you all in person. Kind regards Priyesh

Covid · 9 January 2020

★★★★★ 5/5

Google

A special thank you to Neil Shah at the Finchley branch who helped us with the purchase of our mum's new flat. Always at hand to move things forward and resolve all the bumps (of which there were a few!) that came up. Professional and we really could not have asked for a better agent.

Chee · 1 September 2022

★★★★★ 5/5

Google

A special thank you to Neil Shah at the Finchley branch who helped us with the purchase of our mum's new flat. Always at hand to move things forward and resolve all the bumps (of which there were a few!) that came up. Professional and we really could not have asked for a better agent.

Chee · 1 September 2022

★★★★★ 5/5

Google

Neil is a very professional and proactive agent.

Shu-Fang · 13 March 2026

★★★★★ 1/5

Google

🚫 AVOID AT ALL COSTS Terrible agency with shockingly poor standards. Especially awful were Belinda and Nicki, whose dismissive attitude and lack of basic professionalism made every interaction a headache. They always side with the landlord, no matter how unreasonable, leaving tenants completely unprotected. They don’t care about tenant well-being, only about keeping the landlord happy (and the money flowing). Their main goal is to milk you to the last drop, with no genuine interest in fair treatment or resolving issues. 🏚 ESPECIALLY AVOID GIARDINO APARTMENTS During my 3 years there, here’s just a small number of issues I had to deal with: Cracked window (toughened glass), they tried to blame me for it, then stalled the repair for months. Broken front door latch, bins door constantly broken, which tenants (including me) ended up repairing ourselves multiple times. Ant infestation near the front door, completely ignored. Old tree infested with aphids, leaving all the cars drenched in sticky honeydew all summer long. The parking itself is illegal, which somehow doesn’t stop them from shamelessly advertising it as “parking on premises.” And of course, the inevitable fight to claw back our own deposit, despite leaving the flat in excellent condition. 💥 BOTTOM LINE: I wouldn’t come near Ellis & Co with a 10-foot pole. Do yourself a favour and steer clear, your sanity, safety, and wallet will thank you.

Dmitrii · 23 July 2025