Every review we hold for the Harrow office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotMara is a very friendly and helpful…
Mara is a very friendly and helpful person who as I always contacted with for the property issues . could took hours throughout emails ,phone calls to try to help sort it out the problem and keep following the process until things get straight !and always bean so patient ,and always respond the required so fast .i m so happy to have her there to looking after my property.
Yan · 24 June 2025
★★★★★ 5/5
TrustpilotVery professional and responsive
Forever grateful to Kevin and the rest of the Ellis and Co Harrow team. Kevin made sure that we are looked after and kept us updated until the property is available to let and with the help of Ray, we are able to get the property and started our house move on the 30/06/2022. The team will help you move smoothly. They won’t leave you behind and made sure everything is in order. Kudos to Kevin and Ray and the rest of Ellis and Co Harrow Team.
Michael · 1 July 2022
Agent replied · 12 July 2023
Hi Michael Angelo, It is great to hear your experiance was enjoyable one and we all hope you enjoy your new home.
★★★★★ 1/5
GoogleReading through the reviews does make me feel some comfort in our experience as we were made to feel like my partner and I (as tenants) were the difficult ones. In fact, Ellis & Co are proactive, communicative and ready to take your money, but as soon as there is an issue they turn manipulative and rude.
It is worth noting that the majority of the unpleasantness and rudeness comes from Ray Gohil. He also had the audacity to waltz into the flat and throw his weight around. A truly unpleasant person.
Lastly, the Ellis & Co sign is still outside the property on the main road, blocking driver’s visibility when pulling out onto a main road. It’s been like this for over a month and despite us asking for it to be removed, they haven’t ignored our emails. After being chased twice / three times a day for payments, it’s interesting how they ignore those emails.
Would not recommend this place to anyone, Ray is a dinosaur who clearly does not enjoy his work anymore.
Jack · 4 June 2022
Agent replied
Dear Mr Cameron,
We are very surprised to see this review. We pride ourselves in our service to landlords & tenants. The property you reside in is a non-managed property, you would have not dealt with us post move in, unless we have been instructed by the landlord themselves. Claiming Ray just 'waltz' into the flat is nothing but false, as according to the conversations you had you specifically requested that day and that time, as you were not available any other time. Furthermore, it was a gesture of good will from our side to help and assist you with the issues you had at the property you claimed were issues and specifics not working, when during the visit the item in question was working and the other outstanding items the landlord was making arrangements to get it sorted. That meeting was also requested by the landlord, not us. We simply want to assist you in getting the issues you claimed resolved, rather than ignore and move on, especially when we were not required to do so. Ray was not rude or unpleasant to you in anyway at the time of the visit so we can not accept your statement.
Additionally, the rent you are contractually obliged to pay was not paid on time, which left our client in a worried state that they may not receive any rent from you. Only after we sent you a polite written notice we finally received the rent.
The board company have been instructed to remove the board from our side already before and I'm sure it will soon be removed. The boards are being erected by a third party, and we would not know the board is still there incase it was not removed on request, without the tenants informing us.
★★★★★ 5/5
TrustpilotExtremely reliable and super friendly team!
We were a little nervous when our landlord told us that he would be passing over the management of our apartment to a managing agent, as we had a good ongoing and flexible arrangement with our landlord. We were instantly put at ease by Marta and the team who were quick to offer to fix many problems we had had with the flat for years and arranged this to be done smoothly. Their handymen and contractors they work with are excellent, and Marta is always a pleasure to deal with. Thanks for everything you're doing!
Rebekah · 8 February 2022
Agent replied
Hi Rebekah, thank you so much for the review it is really appreciated and of course I am pleased to hear that the property management team and in particular Marta were on the ball, keep well, Howard
★★★★★ 5/5
TrustpilotBrilliant team, friendly, professional, and helpful.
We had a great experience with the Ellis & Co, Harrow-on-the-hill. We rented an apartment through them. Kevin and Ray were really helpful, reachable, friendly, and professional. They helped us throughout the whole renting procedure, and it went very smoothly. Also, We had requested to view the property 2nd time, and they happily agreed and arranged it.After we moved into the apartment, we were facing some issues with the appliances and contacted Klaudia in the office. She is extremely communicative and easy to reach to answer any of our questions and quick to attend to our queries and concerns.Wonderful team. Highly recommended.
VIJEN · 22 December 2021
Agent replied · 4 June 2023
Dear Vijen, we are happy that your move went well and the Harrow team were "helpful, reachable, friendly, and professional" happy new year and enjoy your new home
★★★★★ 5/5
Trustpilotlandlord for 7 years
I’ve been a landlord with the company for 7 years. I’m so grateful I’ve always had well referenced tenants who have paid rent on time. Tenants turnover is quick ensuring I don’t lose out on months of rent. I’ve literally been on the other side of the world and Ellis & Co have still been able to go above and beyond to help me out. It’s great to have that piece of mind that your property is in safe hands. Special thanks to Ray for being on the end of a phone call or email for 7 years. Appreciate all the teams hard work.
RadhikaP · 22 November 2021
Agent replied
RadhikaP, Continuity is very important to us as we aim to create relationships with our landlords and long staying tenants, so we are very happy that you are happy, thank you.
★★★★★ 5/5
TrustpilotRay and the team were exceptional in…
Ray and the team were exceptional in their help in helping us find and move into the property. From the get go he explained everything to us, gave us constant updates and answered all our questions. 10/10 service!
Ali · 2 October 2025
★★★★★ 5/5
GoogleI have been dealing with Dan at Ellis and Co for the last year and a half. Dan is extremely professional and will always get back to me if I have a query or a problem with my brothers' rental property. He is friendly very approachable and organised and incredibly good with the tenants. It is great piece of mind that I can deal with Dan, and anything that arises is resolved straight away. Thank you.
M · 4 March 2019
Agent replied
Many thanks for your kind review which has also been passed on to Dan. Always a pleasure dealing with you and Rakesh in sales also remembers selling the property to your brother a few years ago and wishes him well
★★★★★ 5/5
TrustpilotMany thanks to Marta Fiedorow
I wanted to express my heartfelt thanks to Marta Fiedorow for her unwavering support and assistance during my tenancy with one of the properties managed by Ellis and Co. Her professionalism and dedication over the past four years have been truly appreciated, particularly during the contract renewals and the recent process of ending my tenancy.
Yeng · 5 December 2024
★★★★★ 5/5
TrustpilotWe have been with Ellis & Co for 11…
We have been with Ellis & Co for 11 Years in their 2 properties in Harrow.They have wonderful Staff who are always super supportive and take care of each and every comfort within the property during tendency.If I have to Specifically mention a few names of this wonderful management they are Ray Gohil, Marta Fiedorow & Rana Hijazi who are currently on top of the list in facilitating us.God Bless them.
Faizan · 25 November 2025
★★★★★ 5/5
TrustpilotExperience and Ellis and co
Marta was such a help full lady and made my experience at Ellis and co great . Whatever I needed she was there help.
Customer · 23 October 2025
★★★★★ 5/5
TrustpilotMarta Fiedorow has been an excellent…
Marta Fiedorow has been an excellent property manager. She responds to my emails within hours and is quick to come back with updates. Every issue I've raised has been resolved within 24hrs and she always checks in with me afterwards to confirm I am satisfied with the solution. Ellis and co is lucky to have her!
Subika · 26 April 2022
Agent replied
Dear Subika, what a great 5* review thank you very much and well done Marta
★★★★★ 1/5
TrustpilotAtrocious service and they have marked themselves as closed on Google!
Atrocious estate agents. My experience dates back to 2022 but it was so traumatic that I am only just reviewing the experience. The estate agents have also interestingly marked themselves as closed on Google possibly because they cannot recover from all the bad reviews that people have left. My tenancy with Ellis & Co and the owner-occupier was an absolute nightmare that I had to arbitration to get my deposit back. The manager of this branch name begins with an R and ends in 'ay' was an abysmal manager and I would avoid renting with this particular branch like the plague.
FPSunshine · 11 January 2024
Agent replied · 20 January 2024
Dear FPSunshine, I'm sorry that you feel your experiance was traumatic and I wish you had contacted us back in 2022 as almost 2 years on, I am not sure how I can be of help to you. However, please feel free to contact me on howard.star@ellisandco.co.uk should you feel it might help.
★★★★★ 5/5
TrustpilotEllis and Co Harrow is an excellent agency
Ellis and Co Harrow is an excellent agency. All process of renting a flat went nicely and smoothly. Problems usually start when flat needs some maintenance, but thanks to Marta Fiedorow there is no problems at all. Whatever I need, is solved quickly and professionally. I'm very grateful for all her hard work!
Anetta · 31 January 2022
Agent replied
Good work Marta, very well done and thank you Anetta for the kind review
★★★★★ 5/5
GoogleI invited 3 local agents to value my property. All were good and I chose Rakesh Maru. He has been an excellent choice. He was a brilliant negotiator. At times he had to pass on messages and handle situations that others might not have handled so well, but he managed brilliantly. He really is an excellent and charming negotiator. I would highly recommend Rakesh Maru.
C · 2 March 2014
Agent replied
Thanks for the rating. Rakesh is still with us so please feel free to contact him if he can be of service again.
★★★★★ 5/5
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Ogunlade · 5 May 2022
★★★★★ 5/5
TrustpilotFriendly, efficient & went the extra mile !
We had a lovely experience with the team in Harrow on the hill. Want to give a special mention to Klaudia who went above and beyond to help us have a smooth transition. Also to Kevin who was really thorough and accommodating. Efficient and professional service & v quick turnover.
Temi · 18 September 2021
Agent replied
Hi Temi, fantastic review, thank you very much
★★★★★ 4/5
TrustpilotI had been on hunt for accommodation…
I had been on hunt for accommodation for 2 months, Kevin Belous was the person who assisted me, the experience was great and they were thoroughly professional. In a nutshell Ellis & Co stanmore means business. They don't waste your time.
Blue · 6 November 2024
★★★★★ 5/5
TrustpilotThanks to Ray
Thanks to Ray, for helping us find a nice flat. Also thanks to the team involved. Ray i really appreciate how you worked for us to get the place. Thank you! Ellis and co best of the best.
Benjamin · 2 February 2023
Agent replied · 12 July 2023
Benjamin, its good to have you as a tenant with us again and we hope you and your family enjoy your new home, thank you for the 5* review.
★★★★★ 1/5
TrustpilotThis agency are plain thieves and…
This agency are plain thieves and liars. Only have to observe reviews on other sites to see how these people act. Have a look on Ellis & Co main page on trustpilot, Google reviews, and other sites. The same thieving owner is named everywhere. How much money is he withholding from clients? To be honest, Jay and Ray were very quick to find me a tenant and I was happy with their services but when it came to receiving my rent each month it is another experience altogether. My tenants pay the rent on time and sometimes a few days earlier but the agent never forwards the money to me on time. I get excuses to say they pay rent within 10 days which they consider to be within guidelines. I've spoke to a property conveyancer who says the agent is talking nonsense and I should receive my rent within THREE working days to allow for weekends and bank Holidays. The owner Kam Kalra who all the other complaints seem to be about is the one who allegedly pays landlords but is always hiding behind other people as he will never return a single call. Stay away from this agent ALL LANDLORDS. I would advise to use Brian Cox instead who handle my other property as they're fantastic and professional. My rent has not been paid late ONCE. Once my tenants leave the property with Ellis and Co I shall withdraw my property from them.
Ram · 11 October 2021
★★★★★ 5/5
TrustpilotHighly recommended
Highly recommended! Ray and the team have been great to us!
Oana · 15 October 2025
★★★★★ 5/5
GoogleVery good service. Ray was very good to help me find my home and explained it well to me. Also deal with Dan Vincent who is the Manager in the office who has been very helpful and efficient in handling some issues I faced in the property. I would very much recommend this company
J · 3 March 2020
Agent replied
Thank you for your review - please let your friends / family know about us and we would be very happy to help them too.
★★★★★ 5/5
TrustpilotGreat service, highly recommended.
It’s been around two years I’ve been renting my apartment with Ellis & Co Harrow. Special mention to Marta for her relentless support during renewal of the lease contract.
Kiran · 22 August 2023
Agent replied
Kiran, thank you for the 5* review and its good to hear Marta was so helpful, Howard
★★★★★ 5/5
TrustpilotMany thanks to Marta Fiedorow for the excellent work and service, she gives her best and achieves results that in the end we are all happy
Thank you very much for the excellent work done by Marta Fiedorow. She really gave her best and solved our problem in the best way for both us and our landlord Thanks Martha, Excellent job and always informs about everything that happens in time.
Hristina · 25 January 2022
Agent replied · 19 September 2023
Excellent review Marta, well done and thank you very much for taking the time to write it Hristina, keep well
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