Ellis & Co Tonbridge reviews

★★★★★ 5/5

Google

I had a brilliant experience with Ellis and co Tonbridge branch. Adam and Connie are the perfect example of outstanding customer service. From initial correspondence to the viewing, arranging a viewing of a second more suitable property at very short notice, local knowledge and any queries / questions they were efficient, prompt and happy to oblige. Nothing felt like too much trouble, even in a heatwave! I wouldn't hesitate to recommend Adam, Connie and the team to anyone looking to rent in Tonbridge / the surrounding areas. Thank you again!

Gemma · 22 July 2026

★★★★★ 5/5

Google

Lynne and everyone at Ellis & Co Tonbridge really helped us through the process of finding and buying our first house. We didn't really know the process but Lynne made it feel quite easy. She was very quick to reply to emails / calls and was quick to organise property viewings. I really recommend going through Ellis & Co when buying a property.

Ebony · 22 July 2026

★★★★★ 5/5

Google

I was a tenant through ellis and co at a property they had going which was perfect for us. The customer service we received was outstanding any queries they were there to answer, support or sort out straight away. They was easy to approach with concerns or questions regarding the property. Maintaince was sorted straight away they had someone straight out or next day or two. I'm glad we went through ellis and co and will definitely be returning for their help, advice and support when we are ready to buy our first property.

Hannah · 13 February 2026

★★★★★ 5/5

Google

Really pleased with the service from start to finish. Quick to update listing details whenever we asked, and always helpful and approachable on the phone or over email. Despite a tricky market, they secured us a sale we were genuinely happy with, and even once we were under offer, they were more than willing to help chase solicitors along during the conveyancing process. A real team effort from Lynne, Sarah and Connie. Highly recommended.

Matthew · 22 May 2026

★★★★★ 5/5

Google

Ellis and Co handled our house sale, and the level of service we received was amazing. From coming out to value the property within days of enquiring, through to managing the viewings and offer process, everything was handled quickly and professionally. The virtual tour they provided was excellent, it meant we didn’t have to move everything or vacate the house, and it could be done around our schedule. This made a huge difference when managing the whole process with two toddlers to contend with! We received an offer after just two viewings, and Lynne was in contact almost every day with updates on how the sale was progressing. I’ve already recommended Ellis and Co to multiple people and wouldn’t hesitate to use them again in the future.

April · 13 February 2026

★★★★★ 5/5

Google

Exemplary, professional, personal service delivered by friendly staff (who care ) with in-depth knowledge of the local market together with the process of buying and selling in its entirety. A thoroughly reliable, local agent, whose interest is property at its' core not seeking to push / promote ancillary financially services. I cannot recommend them enough. I've had the pleasure of using their services twice in recent years and cannot fault in any aspect. Without doubt simply the best in town. Thank you J

Jeremy · 23 March 2026

★★★★★ 1/5

Google

Despite being responsible, communicative tenants who looked after the property and even made improvements at our own cost using the agent’s approved contractors, our experience with Ellis & Co was very poor. Throughout the tenancy, communication was frequently slow and issues that directly affected us were not handled well. Most notably, after reporting a broken oven in December, we were left without one for several weeks. Even the maintenance team acknowledged and apologised for the delay, explaining it was due to the landlord attempting to avoid the cost of replacement. These issues were compounded at the end of the tenancy. We experienced prolonged delays, lack of communication and unprofessional behaviour during the checkout and deposit process. Our deposit was not handled within the timeframe set out in our tenancy agreement and deductions were raised late and without clear explanation, despite a positive checkout report confirming the property, including the garden, was well maintained. A formal complaint was sent to the Managing Director and was ignored entirely, leaving us no option but to escalate the matter externally. Tenants should not have to chase repeatedly for basic updates or be left in limbo after vacating a property. The experience was stressful, disappointing and fell well below the standard expected from a professional letting agent. I would strongly caution others to think carefully before renting through this agency.

Kelly · 13 February 2026

★★★★★ 5/5

Google

We had a very positive experience with Ellis & Co Tonbridge. The team was always polite, professional and helpful throughout our tenancy. Special thanks to Adam and Sarah for their support and kindness. Communication was always clear and friendly. Thank you very much for all your help.

Iryna · 22 May 2026

★★★★★ 5/5

Google

We had a brilliant experience with Ellis & Co in Tonbridge, and Lynne was absolutely fantastic throughout. She was eager and happy to help at every stage, going above and beyond to make the process smooth and stress-free. Her determination, …

Trinny · 22 September 2025

★★★★★ 5/5

Trustpilot

A pleasure to deal with...

I leased a property on Hectorage Road for a year, the whole experience was great and this was in no small part thanks to Adam and Daisy at Ellis & Co. They were a pleasure to deal with, and as this was my first time leasing they helped me at every stage of the process. Would highly recommend.

Stefan · 24 October 2025

★★★★★ 5/5

View Agents

Great Service from a great team

I came accross Ellis & Co on my search for a rental property in the Tonbridge area. The first member of staff I encountered was Daisy , she proved to be very helpful and found me a property that suited my needs perfectly. There was a few months wait until I could move in but I would like to mention both Adam and Caroline and the maintenance guy Steve who have all been so very helpful with communicating and getting a few things sorted out at the property. I honestly cannot recommend Ellis and Co highly enough. Thank you all. Kind regards C Mason

Carl · 25 October 2021

★★★★★ 5/5

Google

I've had a great experience with Ellis & Co Tonbridge over the past two years as my lettings agent. Daisy and Adam have been extremely helpful and prompt with all my requests, consistently providing professional and friendly support. Their …

Debbie · 22 August 2025

★★★★★ 5/5

Google

This is probably the best agency, I been whit them for 7 years and all this years they been absolutely professional, if you have some questions or issues they will sort next day ,no excuses. Always kind and answering for all emails. Thank you for 5* service.

Pavel · 22 May 2026

★★★★★ 5/5

Google

I needed a place to rent - and fast, and understandably the market is crazy at the moment so I was concerned but the whole team were very transparent with me and quick. I want to give a mention to Daisy and Caroline firstly but also Tom and Adam. (Ruth and Lynn as well - so friendly when you walk in the office!) I feel like I can’t miss any of them out as they were all fantastic! I have had poor service from other estate agents being shown around by miserable staff and turning up late so this was a welcome change. Thank you again.

RG · 28 December 2022

★★★★★ 1/5

Trustpilot

Avoid this agency if you want to have…

Avoid this agency if you want to have peace of mind. You have to chase them all the time for informations and you basicaly have to do theyr job . They are usseles and speak like robots. They become rude when are chalenged. Only want to take your money and they mislead and lie letting people understand that everithing is allrigt when is not. If you dont know the laws make sure you speak thru emails and not by phone with them as this you will need for evidence later.

Andrei · 4 June 2025

★★★★★ 5/5

Google

Just to say all at Ellis and co have been great and it was an (unusual) pleasure to deal with you. Estate and letting agents don’t have a good reputation ‘most of the time’. Thank you Adam for entrusting me with a property, it was and will always be appreciated. Thank you to the office staff also where I felt they listened and understood my needs.

A · 3 October 2023

★★★★★ 5/5

View Agents

Thank you Daisy and thank you Ellis & Co!

I couldn't recommended this agency enough, they were helpful, honest and highly competent throughout. I loved their professionalism and their polite manner in the way they dealt with me and certainly helped make the process as hassle-free as possible. I would like to make a special mention of Daisy who helped me find a property extremely quickly and explained clearly what the next steps were to help me secure it and move in with no trouble at all. She is now my property manager and she responds to any messages or queries I have within the hour and it is always good news! She is exceptional at her job and is a credit to the company indeed. Thank you Daisy and thank you Ellis & Co!

Jack · 3 February 2022

★★★★★ 5/5

Trustpilot

Thank you Daisy and thank you Ellis & Co!

I couldn't recommended this agency enough, they were helpful, honest and highly competent throughout. I loved their professionalism and their polite manner in the way they dealt with me and certainly helped make the process as hassle-free as possible. I would like to make a special mention of Daisy who helped me find a property extremely quickly and explained clearly what the next steps were to help me secure it and move in with no trouble at all. She is now my property manager and she responds to any messages or queries I have within the hour and it is always good news! She is exceptional at her job and is a credit to the company indeed. Thank you Daisy and thank you Ellis & Co!

Jack · 3 February 2022

★★★★★ 5/5

Google

Just to say all at Ellis and co have been great and it was an (unusual) pleasure to deal with you. Estate and letting agents don’t have a good reputation ‘most of the time’. Thank you Adam for entrusting me with a property, it was and will always be appreciated. Thank you to the office staff also where I felt they listened and understood my needs.

T · 4 June 2023

★★★★★ 5/5

Google

I recently moved into a lovely new home with my partner. The whole process was made so easy thanks to Ellis and Co. We got a viewing very quickly which was great considering the circumstances with covid. We were showed round by Lynne who was more than helpful. Daisy was also great throughout our move in process, always contactable to answer any questions we had in the lead up to us moving in.PositiveResponsiveness, Quality, Professionalism, Value

Edward · 5 December 2021

★★★★★ 5/5

Google

It’s been a fantastic service from start to end! They've helped make what I'm told is usually a stressful process seem easy. This is the first property I have sold, and they explained the full process from the offset so there was no surprises. Tom also recommended a great solicitor so I didn’t have to do much research on this (and they turned out just as great). Tom and his team at Ellis&Co have all been extremely helpful, and kept me updated throughout. But this isn’t even the best bit, my property was marketed and sold within 2 weeks after about 6 viewings. Then within just a couple of months, exchange and completion was done (this time scale was due to buyers side). If I could give more than 5 stars I would! Thanks Tom and all the team at Ellis&Co, Tonbridge. I would highly recommend you all, and I will be more than happy to use your service again if its ever needed in the future! Have a great Christmas and New Year!

Grant · 5 December 2020

★★★★★ 5/5

Trustpilot

Excellent Cusotmer Service

Excellent Cusotmer Service. Thanks to Tom and his team at Ellis and Co, my family were able to go ahead and buy our first home during a particularly difficult and strange period due to the pandemic. As first time buyers, we found the team were always on hand to help answer any questions we had about the process from start to finish, including surveying and solicitors. The sellers were particularly difficult and anxious but the team were supportive and understanding of both us, and the seller, being a fantastic intermediary during a particularly stressful sale. A particular thank you to Lynn Fermor in getting this one over the line.

Ben · 9 September 2020

★★★★★ 5/5

Trustpilot

Excellent Experience for First Time Buyer

As a first time buyer I have been extremely impressed by the service Ellis & Co Tonbridge have provided, they exceeded all expectations. Throughout the process they have regularly stayed in contact and gone above and beyond to answer any questions I had on the property, particularly with filling in any gaps the solicitors had left and with chasing anything outstanding. The teams experience in lettings has also proved beneficial even when purchasing as they had a thorough understanding on the apartment block. A special thank you to Sarah, Lynne and Adam. I would 100% recommend their services.

Sarah · 1 September 2020

★★★★★ 5/5

Google

I have been renting a house through Ellis & Co in Tonbridge now for 5 and a half years and will now be moving into my own home next month. From the start they have done all they can to accommodate any issues or needs from me including getting plumbers round, providing replacement appliances and generally anything required all being provided very quickly. I have mainly dealt with Caroline and she has been so nice, friendly and helpful. Tom (proprietor) has also always been there in Caroline’s absence to step in and help where needed. As either a landlord or a Tennant I would have no issue in recommending Ellis & Co to anyone, they have the exact right balance between the Tennant and the Landlord and manage any issues very professionally with everyone’s interests to heart (something that cannot be said about all letting agents.. ) My time renting in the Haydens Tonbridge is now done and I would like to say a big thank you to Caroline, Tom and all in the office for the first class service I have received over the last 5 and a half years. In a funny way I am going to miss seeing you... Thanks. Andy..

Andy · 3 May 2020