Trusted Agent profile · Middlesex, Kent, Greater London and more
Verified
★★★★★
4,840 reviews across 17 offices and 5 platforms
Ellis & Co has 17 offices, in Wembley (two offices), Greenford, London (two offices), Finchley, Bounds Green, Stanmore, Tottenham, Harrow, Willesden Green, Sidcup, Enfield, Bethnal Green, Tonbridge, Islington and Kenton (Middlesex, Kent, Greater London and Hertfordshire). Together they have 4,840 reviews on five platforms, rated 4.6 out of 5 overall.
3,691
Reviews on Google
All 17 offices
34
Reviews on Facebook
All 17 offices
2
Reviews on Yell
All 17 offices
841
Reviews on Trustpilot
All 17 offices
211
Reviews on allAgents
All 17 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
We came to Ellis & Co after several fruitless months spent trying to sell our shared ownership property through our housing association. Peter was very helpful ...Read all 11 from sellers
Pritam Patel was extremely helpful when working with me to help find a new home. I am very happy with the level of customer service I received; the whole ...Read all 17 from buyers
I have been letting out my property for some years now and Ellis and Co. have always exceeded my expectation. I recently dealt with Saumil who quickly and ...Read all 9 from landlords
I came accross Ellis & Co on my search for a rental property in the Tonbridge area. The first member of staff I encountered was Daisy , she proved to be very ...Read all 20 from tenants
Ellis & Co's 17 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleThe best agency I've ever worked with. During our 2.5 years tenancy, they were always so helpful. The team is extremely positive and nice. Any problem in the flat they always solved it fast and painless - we'll miss them a lot...PositiveResponsiveness, Quality, Professionalism, Value
Thank you so much for your review ! It was a real pleasure working with you. Wish you the very best of luck in the future
5/5
GoogleI am so happy about professional service i had get from them especially from mr Paul Glass in renting department, I highly recommend this office to everyone.PositiveQuality, Professionalism
5/5
GoogleGreat Agents to deal with. Neil & Khalid made our purchase very seamless and were around for any questions or advice we had. They really stood for us and helped fastrack the sale wherever possiblePositiveResponsiveness, Professionalism
Thank you very much for your kind review Saarthak. You have been a pleasure to deal with and if i can help in the future please do not hesitate to contact me. All the best and thank you once again.
5/5
TrustpilotEllis & Co provided excellent service…
Ellis & Co provided excellent service with a good understanding of the needs of both buyers and sellers to ensure the sale proceeded smoothly to a satisfactory outcome for all parties.
Andy, it all did go well didn't it, thanks for the nice words, Howard
5/5
GoogleAll staffs are very professional and reliable, they really help you to save time and get more money, definitely recommend!PositiveProfessionalism, Value
5/5
GoogleAfter finding a property online, upon enquiring, I was assisted by really helpful, informative and kind estate agents at Ellis&Co Bounds Green. They were very proactive and in doing so, made my first move really seamless and stress free. I would not hesitate to recommend them in the future!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleAfter an unproductive listing with two of the big names two years ago I opted for Ellis & Co this time around and have no regrets. Tony and Mark were brilliant from start to finish with both the sale of my property and purchase of my new one. A genuine nice, friendly team at Ellis & Co and would highly recommend.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleSuperb professional service from Ellis & co from start to finish. Adam could not have been more helpful and patient.He has a wonderful way of calming you when things get stressful as they always do with house sales. Highly recommended !!PositiveResponsiveness, Professionalism
5/5
GoogleSuper friendly and professional service from Alicia and Joanna, thank you for your helpPositiveResponsiveness, Quality, Professionalism, Value
It was a pleasure to be of service to you Felicia.We hope you have much happiness in your new home.
5/5
GoogleSuperb service from Jason and Joanna. Friendly, professional, kept us up to date with progress on our property. Thank you!PositiveResponsiveness, Quality, Professionalism
Reviews such as yours Olivia put a spring in our step.Thank you.
5/5
GoogleEllis & Co and in particular Jason, are an outstanding estate agent. I have recently bought my house through them and they have removed all the stress that comes with buying a new house by their dedication, responsiveness and above all professionalism. I would highly recommend Ellis & Co for your future house purchase.PositiveResponsiveness, Professionalism
Thank you Adnan.We are delighted you found our service outstanding and your words mean a great deal to us.
5/5
GoogleA highly recommended estate agency. They provided me with excellent and efficient service and they were really helpful and smooth throughout all the process for the sale of my property. They dealt with my property with professionalism, arranging viewings immediately and managing everything in the most professional way. I can’t recommend them enough.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleEllis & Co are such a lovely business - the staff are just exceptional and dealing with them is a pleasure. I'm not usually a fan of estate agents but these guys are so attentive, professional and just really nice people.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleRenting a property throught this company was a real pleasure. All the staff are so friendly, open minded and professional at the same time. Cătălin, Darius, Sandip, Simina were always there for us and our every question or problem. I strongly reccomend them to everyone, you can trust them and count on them anytime.PositiveResponsiveness
5/5
GoogleI have nothing but praise for Ellis and Co. and their senior negotiator, Alicia, who achieved the best possible price for the sale of my property. It was by no means a straight forward sale. To the contrary, it was a long and complex negotiation involving a large organisation with many sub-departments involved. This required extensive liaising and coordinating by Alicia to keep the process on course for exchange of contracts. She was quick to provide me with updates on progress and always worked for my best interest. Her sense of humour was a plus in keeping one feeling positive when I had doubts, at times, of the sale going through. I’m convinced that I could not have got the same intensive and professional service provided by Ellis and Co. had I tried to sell it through an online agency.PositiveResponsiveness, Quality, Professionalism, Value
Thank you Radha.Whatever brick walls we encounter we will always go through them for our clients without fail.We are delighted to have gone through them for you and successfully concluded the sale for you.
5/5
GoogleExceptional service from start to finish. Tony and Mark were super helpful and answered all my queries promptly and efficiently. Highly recommend this agent for buying or selling a property and wouldn’t hesitate to use their service again in the future.
5/5
GoogleI am pleased with the fast and professional service provided by Jatin at Ellis & Co. Thank you.PositiveProfessionalism
5/5
GoogleDealt with Ellis & Co as a buyer and they were really helpful and were always in touch at a short notice. In particular, Adam Wolman was very polite and patient, I would definitely recommend him without hesitation.PositiveProfessionalism
5/5
GoogleI found the property though Ellis and Co. Joanna, who is super organised and helpful dealt with all the paperwork and walked me though the process. They always responded to me immediately, always professional and friendly. First class service from Ellis and Co and the best agency I have ever dealt with!PositiveResponsiveness, Quality, Professionalism
Thank you Leandro.We are humbled by your kind words.
5/5
The Trusted AgentGreat customer experience
Very professional, considerate and diligent customer service. I was particularly impressed with the enthusiasm shown by Dennis in helping me sell my property in such a quick time frame. Thank you!
2/5
GoogleI have been a landlord since 2010 and I worked with this estate agency for 4 1/2 years (since 2016) and they have managed 2 properties for me during this period. I had really bad experience with one of my property which has costed me over £13k of damages & other losses in 3.5 years. Ellis & co had an existing tenants (couple) who were looking for bigger flat as they were expecting a new born so they needed a bigger place. This couple were existing customer of Ellis & Co and came highly recommended by Ellis & Co when presented to me. As they were existing customer no credit report / reference was done based on their new circumstances. Within a few months these tenants stop paying rent (no commination with me) and it was very difficult and stressful time for me especially as I was on business trip. I kept asking for the reference /credit report and never receive anything for me to see. Eventually they paid some of the rent due and we ended cutting the contract short. In addition not getting the rent the tenants made a lot of damages on the furniture & blinds. As the deposit was used to cover the some rent arears therefor was no deposit left to cover any of the damages which was in the thousands. Of course Ellis & Co made sure they took every penny which was owed to them. When I questions why they took all the money and no compensation for me the answer was “we spend a lot of time on this”!! Poor them!! This was followed by a second set of tenants shortly after, These 2 guys were flushing a lot of debride in the toilet and eventually blocked and there was a horrible flood which caused a lot damage to the flat Of course I do not blame Ellis & Co for this incident, however they committed to help me with the insurance claim which did not happen and they mentioned they will send me information from another insurance claim which had similar issue and had successful claim but of curse nothing was sent me and reminded Ellis & Co several times. Overall, the communication is very poor. It has happened that I had to call 10 times and left messages and send several e mails to get updates with no reply. When I e mail the office manager to get updates then I get a call to say that very little has been wrong from their side and that they are the best agency in the area!! Very hard to have a conversation when someone thinks this way, I have worked in service industry all whole my life I would never answer an un-happy customer this way. Always very frustrating. In summary, after 3.5 years I got my property back, with ruined furniture, all walls were discolour, damaged blinds, missing rent, missing keys, missing furniture and the worst part was that agencies could not handle deposits and no deductions were made. Overall this has costed me over £13’000. Other negative point is that they charge 2, 3 times the price of any maintenance issues which needs to done. So in the end Ellis & Co is supposed to manage my property but I have ended up manage the maintenance myself in order to avoid these high maintenance costs. The 2 good points are that their accounts department is always very professional and efficient and the rent negotiator is very good.
Hi George Thank you for your review. All reviews good or bad are truly appreciated. It gives us a good opportunity review our processes to ensure you our customer get the best service. The incident you have described is a complicated one. It really concerns a defect in the plumbing of your unit that causes toilet waste to overflow onto the floor. You described yourself that this happened to you when you lived there. As we are not the building managers of the block there was very little we could do to improve this situation. We tried to help, but as you know the insurance company or the Building managers did not have an obligation to speak to us, they was very little we could do. The tenants also endured much discomfort as a direct result of this issue. In recognition of this you kindly agreed to return the full deposit to them. I am sorry to hear the insurance have not paid for the refurbishment, as you will appreciate this is out of our control. Thank you for noting the excellence of our account and letting department, they will be thrilled to hear this. May I wish the all the best, and look forward to working with you in the future.
5/5
GoogleMe and my girlfriend recently moved in to a property in Bounds Green, from the very beginning all the staff have been very friendly and professional helping us with any thing we needed. We had one or two problems in the flat that were fixed immediately with no problem and the staff even called to check up on us that we were happy with everything. All in all a great a company with very professional and friendly staff that have your best interests at heart. 10/10 would recommend Matt VjesticaPositiveProfessionalism
5/5
GoogleSold my flat recently with the help of Mark and the team at Ellis&Co. They provided me with useful and realistic information throughout the sales process and were always available when needed. I would definitely recommend using Ellis&Co if looking to buy, sell or rent a property in and around the Bounds Green area. Thanks JimPositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleExtremely efficient and professional service. Well done. Hope to do more business soon.PositiveProfessionalism
Thanks for the positive review it was a pleasure dealing with you too.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Ellis & Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Ellis & Co and its branches won awards at The British Property Awards in three years, most recently 2025.
British Property Awards winners in three years, the group and its branches: 2023, 2024, 2025.
British Property Awards by year, 2023 to 20252025 2 Gold The British Property Awards 2025 winners
2024 1 Gold The British Property Awards 2024 winners
2023 1 Gold The British Property Awards 2023 winners
Source: The British Property Awards winners lists, as published, linked by year.
Tell us what you need and up to 3 trusted local agents will be in touch.
Wembley has the most, with 959 reviews rated 4.6 out of 5, followed by Greenford with 495.
The 17 Ellis & Co offices, by town:
11 reviews from sellers, rated 4.8 out of 5 on average. For example, Rob wrote: "We came to Ellis & Co after several fruitless months spent trying to sell our shared ownership property through our housing association. Peter was very helpful ..."
17 reviews from buyers, rated 5.0 out of 5 on average. For example, Tiasha wrote: "Pritam Patel was extremely helpful when working with me to help find a new home. I am very happy with the level of customer service I received; the whole ..."
9 reviews from landlords, rated 4.7 out of 5 on average. For example, Massimo wrote: "I have been letting out my property for some years now and Ellis and Co. have always exceeded my expectation. I recently dealt with Saumil who quickly and ..."
20 reviews from tenants, rated 4.9 out of 5 on average. For example, Carl wrote: "I came accross Ellis & Co on my search for a rental property in the Tonbridge area. The first member of staff I encountered was Daisy , she proved to be very ..."
Yes. In The Trusted Agent 2026 awards, London won Gold, Wembley won Trusted Agent and Bounds Green won Trusted Agent. At The British Property Awards 2025 its branches won 2 Gold awards. The group and its branches have also won 2 other industry awards since 2023.
