Trusted Agent profile · Middlesex, Kent, Greater London and more
Verified
★★★★★
4,840 reviews across 17 offices and 5 platforms
Ellis & Co has 17 offices, in Wembley (two offices), Greenford, London (two offices), Finchley, Bounds Green, Stanmore, Tottenham, Harrow, Willesden Green, Sidcup, Enfield, Bethnal Green, Tonbridge, Islington and Kenton (Middlesex, Kent, Greater London and Hertfordshire). Together they have 4,840 reviews on five platforms, rated 4.6 out of 5 overall.
3,691
Reviews on Google
All 17 offices
34
Reviews on Facebook
All 17 offices
2
Reviews on Yell
All 17 offices
841
Reviews on Trustpilot
All 17 offices
211
Reviews on allAgents
All 17 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
We came to Ellis & Co after several fruitless months spent trying to sell our shared ownership property through our housing association. Peter was very helpful ...Read all 11 from sellers
Pritam Patel was extremely helpful when working with me to help find a new home. I am very happy with the level of customer service I received; the whole ...Read all 17 from buyers
I have been letting out my property for some years now and Ellis and Co. have always exceeded my expectation. I recently dealt with Saumil who quickly and ...Read all 9 from landlords
I came accross Ellis & Co on my search for a rental property in the Tonbridge area. The first member of staff I encountered was Daisy , she proved to be very ...Read all 20 from tenants
Ellis & Co's 17 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI would like to express my recommendation & thank all the professional staff at ellis and co Harrow for the purchase of my flat. Although we were going through the lockdown period they kept me well informed with progress and helped me with my purchase without difficulties.PositiveProfessionalism
1/5
GoogleIssue in refunding my Security amount. Here I want to share my recent experience with Ellis & Co Harrow. Despite of paying agreed rent on time and having sufficient evidence that all my rent final settlement is done, this agency is finding different ways to deduct more and more from my security deposit and sending email forcing me to agree to the amount that they want to deduct. BE CAREFUL WITH THIS AGENCY WHILE RENTING WITH THEM. After being tenant in the current property for 9 months, when I called Ellis to report a gas leakage problem, they have started getting mad on me blindly and shown the real face how they support their tenants. Due to the lack of support in provide the meter readings, I have to get my smart meter installation done with the new energy supplier and the new provider is not supposed to hit any nail in the wall or put any wiring as that provision was already done by the old energy supplier. Without understanding the details, the Ellis Harrow agent literally starting shouting at me and started getting mad at me. He said that I should always keep in mind that i am just a tenant here and should take approvals for all these things. Before blaming me, he should have listen to me properly and understand the concerns and real matter. He putted all my concerns down and blindly started raising concerns on behalf of Landlord. To me, this has shown the real face of Agent and hence i am sharing my feedback here.NegativeQuality, Professionalism, Value
5/5
GoogleI had a very smooth process to rent my apartment with Ellis & Co. I have got a good help from Kevin and Ray to setup the documentation/ Tenancy agreement etc. For most of the times, communication was over e-mail and quick to make sure things are sorted before the move. I have got everything as was promised in the beginning. Thank you.PositiveResponsiveness, Professionalism
5/5
GoogleI had an amazing experience with Ellis and Co Harrow. I started renting with them in 2011, since then they were looking after me extremely well. When I had boiler broken they sorted everything in couple of days. When my landlord decided to sell house where I was living they found me straight away beautiful place in very similar price they helped with everything. TEAM IS SO SO SO HELPFUL. Now I changed towns I moved out of Middlesex and I didn't had any problems with receiving my FULL AMOUNT OF DEPOSIT. And amazing recommendations for my new place when I was looking for. Can't recommend them enough. They people for people there, really looking after you. ONE MORE TIME THANK YOU Mr . Kam and his Team. 10/10 service. All the bestPositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleRating only, no written review.
5/5
GooglePlease they can show people round property they have been helpfull
5/5
GoogleAmazing Estate Agency, very professional and responsive, I had no luck this time (as a Tenant) but other Estate Agents should learn from them how to treat customers :) They took all my details/circumstances, honestly told me about my chances. They tried to call me later 3 times (even if I was unsuccessful) and I got an e-mail later and also gave me some advice for the future. 10 Stars! :)
5/5
GoogleAn easy to deal with company. The team have been very helpful over the last 6 months it has taken to sell my deceased mother's house. They have done a good job, especially when taking lockdown into consideration. The sale process has been very tricky at times. I asked them to recommend a solicitor and was very pleased with the one chosen.
5/5
GoogleI recently moved into a lovely new home with my partner. The whole process was made so easy thanks to Ellis and Co. We got a viewing very quickly which was great considering the circumstances with covid. We were showed round by Lynne who was more than helpful. Daisy was also great throughout our move in process, always contactable to answer any questions we had in the lead up to us moving in.
5/5
GoogleEllis & Co. did an amazing job in helping me get my purchase over the line. In what was a pretty protracted process, Toby Madden was exceptional in stopping all sides from letting frustration get the better of us all. If Toby is anything to go by, they must have a very friendly & effective team. Moving is already hard enough and any help in easing the associated stresses will always be appreciated. I couldn't recommend them enough.
Thank you very much for your kind words. Emotions run high when buying and selling a property and we are glad we helped you buy your first home and wish you the very best of luck. We never forget that our job is not limited to helping people buy and sell their homes and we will go the extra mile whenever we need to.
5/5
GoogleWe have just left our tenancy after 3 and a half years. Peter and his team were always responsive and we never had any issues. Following handing in our notice, Peter continued to be superb and managed to get us a new washing machine after the one in our flat broke. We had no surprises in our checkout so all in all, a good tenancy which only came to an end due to a change in life circumstances.
Thank you for your kind words
1/5
GoogleMy opinion about Peter. He made a professional impression on my viewings. That changed right after moving in. I recall inappropriate and unlawful verbal remarks when no witness is arroubd, inaccurate note taking on inspections or losing notes and photos after. Despite some repairs having happened in a timely manner, other disrepairs which were classed as safety and health risks took 1.5 years to be scheduled. Not overlooking quality of repairs, unless I sent complaints which then resulted in me being labelled as rude, demanding and arrogant (in writing). Peter claims to have 30 years of industry experience. I would agree based on my observation of how he displays his attitude towards tenants versus property owners which pay his cheques, his arrogance and expectations towards obedience. My personal Experience with Peter is one of harassment and discrimination. At this point of time I hold a letter from him that says he will not enter the flat for an inspection or order repairs if I am present in my own flat. He states that he will only speak and meet my male co tenant (joint contract) My flatmate disclosed that he also finds Peter's verbal and written output and demeanour impossible, but does not dare to disobey out of fear to lose his home. Same applies to a previous flatmate. Disclosure: This is my view of the events and how I recall them. Ellis and Co might disagree with them based on their individual recollection and opinions or definitions. If you would like to hear more juicy details, feel free to reach out
5/5
GoogleGood communication from Toby was very helpful during the process. With Covid and the Stamp Duty holiday the solicitors were busy and not always accessible but Toby helped with getting us to the point of exchange.
Thank you for your kind feedback
5/5
GoogleI have over 20 years experience of consistently excellent service from Peter and team both as purchasers and landlords. Less than a week of rental void and always high quality tenants and prompt resolution of repairs and maintenance issues. Very highly recommended.
Thank you very much for your kind words. We strive to limit empty periods for all our Landlords whilst delivering the highest quality tenants we can at all times. We are grateful for your recommendation.
5/5
GoogleI’ve tried selling my apartment with two large estate agents over a 12 month period, but neither succeeded. Then Ross from the Ellis and Co sold it in 2 weeks! He asked me lots of questions about the property to properly understand what people would be buying, and then targeted it to those who he thought would be interested. It worked, as the next thing I have received an offer. Ross is very professional and works hard to understand what is required from all parties. I would definitely recommend this agency.
Thank you Diana for your kind words , Ross
5/5
GooglePeter and the team have been amazing! Not only do they have a good partnership with landlords they look after the tenants too. Peter has always been quick to sort any queries, often going above and beyond throughout the two years my daughter rented her flat. I would happily recommend Ellis & Co Willesden Green.
Thank you very much for the lovely recommendation and positive review. The past year or so has been extremely difficult and stressful for all of us so it is nice to have our hard work and efforts acknowledged by our many contacts and this includes Landlords and tenants. We have all been going through unprecedented times, together. We wish you good luck and thank you once again for your kind words.
4/5
GoogleRating only, no written review.
Thank you for your feedback
1/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
Dear Mr Shah, We are sorry to know that you have given this review and concerned as to why you may feel this way. We would welcome you to contact us to discuss any points of concern in more detail as always more than happy to have an open discussion. You will have our contact numbers and I urge you to call us and/or send us an e-mail so that we know who you are and so that we can answer and hopefully allay your concerns.
5/5
TrustpilotSecond experience in two years and exceeded expectations again
This is our second experience of working with Ellis & Co in just as many years. We had a really good experience the first time when we were purchasing our property through them so we decided to use them for our sale too. Our expectations were high as a result of our initial experience and it’s fair to say that all of the team at the Stanmore branch exceeded expectations the with our sale too. The entire team are professional, extremely responsive (some examples of this include responding to our queries outside of their business hours) and extremely knowledgeable about the entire process from start to finish. We will always use Ellis & Co going forward and a special mention to Howard, Jay, Myles & Rakesh for all your help and guidance during the sale.
Hi Janki, I am so pleased we were happy to help you this time with the sale whereas last time we helped you with the purchase. You never know our paths might cross again in the future, keep well, all at Ellis & Co Stanmore
1/5
GoogleAbsolutely shocking, I’m a landlord of 9 properties in north london, called up for a possible change in estate agents... Went through all properties rental amounts etc Was promised a call back the same day! 3 days later no phone call What a waste of time Useless
5/5
GoogleI recently purchased a property through Ellis & Co, dealing with the Senior Negotiator, Paul Rudolph. All matters were dealt with in a professional manner and all enquires were responded to promptly and diligently - at no point did I feel out of the loop. If for whatever reason Paul was not available, the rest of the team made every effort to assist in his absence, and I was never left waiting long to be contacted. I would have no reservations in buying or selling my property using Paul and Ellis & Co, and fully recommend their services.
5/5
GoogleMost agents in North London are difficult to work with but Paul Rudolph was excellent throughout. I'd highly recommend him.
5/5
GoogleWe have recently purchased our first property through Ellis & Co. Paul Rudolph was extremely helpful and responsive during the process. As we were aiming to exchange before the end of stamp duty holiday, his speedy responses helped us to follow up with delayed documents. He also kindly arranged second viewing just before moving in and was very helpful with everything afterwards. I would definitely recommend their service and wish the team best of luck!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Ellis & Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Ellis & Co and its branches won awards at The British Property Awards in three years, most recently 2025.
British Property Awards winners in three years, the group and its branches: 2023, 2024, 2025.
British Property Awards by year, 2023 to 20252025 2 Gold The British Property Awards 2025 winners
2024 1 Gold The British Property Awards 2024 winners
2023 1 Gold The British Property Awards 2023 winners
Source: The British Property Awards winners lists, as published, linked by year.
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Wembley has the most, with 959 reviews rated 4.6 out of 5, followed by Greenford with 495.
The 17 Ellis & Co offices, by town:
11 reviews from sellers, rated 4.8 out of 5 on average. For example, Rob wrote: "We came to Ellis & Co after several fruitless months spent trying to sell our shared ownership property through our housing association. Peter was very helpful ..."
17 reviews from buyers, rated 5.0 out of 5 on average. For example, Tiasha wrote: "Pritam Patel was extremely helpful when working with me to help find a new home. I am very happy with the level of customer service I received; the whole ..."
9 reviews from landlords, rated 4.7 out of 5 on average. For example, Massimo wrote: "I have been letting out my property for some years now and Ellis and Co. have always exceeded my expectation. I recently dealt with Saumil who quickly and ..."
20 reviews from tenants, rated 4.9 out of 5 on average. For example, Carl wrote: "I came accross Ellis & Co on my search for a rental property in the Tonbridge area. The first member of staff I encountered was Daisy , she proved to be very ..."
Yes. In The Trusted Agent 2026 awards, London won Gold, Wembley won Trusted Agent and Bounds Green won Trusted Agent. At The British Property Awards 2025 its branches won 2 Gold awards. The group and its branches have also won 2 other industry awards since 2023.
