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5/5
GoogleWe had an exceptional experience with CJ Hole, and Rowena was absolutely fantastic! She went above and beyond to guide us through the process of buying our property, making everything smooth and stress-free. Her professionalism, knowledge, and patience were outstanding, and we felt supported every step of the way. We canβt recommend Rowena highly enough, thank you for all your help!
Eli Β· 20 November 2024 Β· CJ Hole Downend
Agent replied Β· 20 November 2024
Hi Eli, Thank you for the amazing review. Rowena and the team very much appreciate your kind words and we wish you all the best in your new home. Thank you, Rowena and the team at CJ Hole Downend.
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5/5
GoogleDaniel was friendly & approachable, ready to answer any queries.
There was no feeling of hard-sell, I would recommend him for any future searches.
Caroline Β· 20 November 2024 Β· CJ Hole Bishopsworth
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5/5
GoogleDan has been very helpful and friendly with the viewings he has done with us. He's very informed about the properties and the local area, and has been helpful with any follow up questions we've had.
James Β· 20 November 2024 Β· CJ Hole Bishopsworth
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1/5
GoogleI would not want to live anywhere that is connected to this agency!
I was unfortunate to have to rent with them for 3 years and to say the service from the agents was awful, would be a VERY big understatement. I have too many issues to be able to list but the biggest issue myself, my family and many other tenants had with the agency is their treatment of student tenants!
Just an example of one of the many times their treatment was terrible -
As a student accomedation wifi is a very important service, across my 3 years I believe we had SEVERAL instances where we had no wifi for weeks at a time. This caused stress to a building that holds around 80 students, this wouldn't have been as big of an issue if when the issues were reported we were taken seriously! BUT NO! Instead we were told as only a handful of flats had gone onto fixflo to report it, it was not a high priority issue. It felt only when reports were sent to our university were solutions finally raises. I remember a few people sitting outside of the closest uni campus at 8pm to use the wifi to submit Essays due that night or the next morning.
The overall treatment of students deserves ZERO STARS!
Many of those who had been put in the unfortunate situation to need to contact them can also atest to this! Never taking any issues we (the students) brought up seriously, always needing to get the university involved or even our parents/guarantor to actually get anything sorted was proof of this!
Knowing what I know now, If I had another choice of accommodations that myself and my family were comfortable choosing I would have pick it in a heart beat! But unfortunately, we did not feel comfortable choosing the other terrible accommodations either. It really was the definition of "The best of a bad bunch".
If you have to edure your time, just like I did, I really empathise with you! My time at the accommodation was overall great otherwise but being as I'm specifically reviewing CJHole, they get a 1 star from me and my family
Hope this help someone else at UCW when looking at Parkside House.
Kimberley Β· 19 November 2024 Β· CJ Hole Clifton
Agent replied Β· 11 January 2025
Hi Kimberley, We are sorry to hear that you are unsatisfied with the service that we provided throughout your tenancy and we welcome feedback good or bad so that we can learn and grow as a company . We want to assure you that we do take all of our tenantβs feedback/correspondence very seriously and will always endeavour to reach out to landlords as soon as possible to find a resolution and put it into prompt action wherever possible. We appreciate that you have now vacated the property, but if you do wish to discuss your concerns further, please donβt hesitate to reach out. Kind regards CJ Hole.
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5/5
GoogleHeartfelt gratitude to Shelly and the rest CJ Hole team for an excellent job. You guys are a professional team and made the process less stressful for me. Shelly thanks for your kindness and prompt response to all my queries, also massive thanks for my box of goodies. π
Keep up the great work guys.
Dana Β· 19 November 2024 Β· CJ Hole Hucclecote
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5/5
GoogleThe best team!
Eva & Kerry worked tirelessly when we had challenges & delays. They were impeccable when it came to keeping in touch & making me feel comfortable reaching out when I needed. As with thier job they get the brunt of clients disappointments, but they kept me optimistic, cheerleading me when needed but professional throughout.
Thank you again!
Billie Β· 19 November 2024 Β· CJ Hole Kingswood
Agent replied Β· 21 December 2024
Thank you so much for your review Billie, it's much appreciated. Hope you're settled and enjoying your new home!
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5/5
GoogleI bought a house recently and CJ Hole were the estate agents. I must say, they were absolutely fantastic. Kerry and her team were so helpful and professional. I had no issues whatsoever and I cannot speak more highly of them. You always hear horror stories when buying a house, but CJ Hole allayed any of those apprehensions! - 5 stars. Highly recommend.
Corey Β· 19 November 2024 Β· CJ Hole Kingswood
Agent replied Β· 21 December 2024
Thank you so much Corey, we're so pleased you were happy with the service and hope you're enjoying your new home!
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1/5
GoogleRented with CJ Hole for 18 months and the experience was disappointing from start to finish. From mistakenly registering our council tax with our next door neighbours, to not keeping appointments, failing to complete repairs, no interest shown in the damp and mouldy conditions we were living in, to even getting our names wrong I have no good word to say about them during 18 months of having them as Lettings agents. Communication was poor and their standards for renters shocking. No care or attention for tenants, only for profit.
Kirsten Β· 19 November 2024 Β· CJ Hole Bishopston
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5/5
GoogleI've been working with Max Day at CJ Hole to help manage a property I let in Bristol. Max is always super responsive and very helpful. Thanks Max!
Ally Β· 19 November 2024 Β· CJ Hole Southville
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5/5
GoogleIf you get a chance to choose an agent, I'd recommend Liam. Very professional, took the time to check what I was interested in and tailored the viewings around that, happily and honestly discussed the current market and situation of the properties I was looking at. Would recommend.
Tristan Β· 19 November 2024 Β· CJ Hole Southville
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1/5
GoogleRented with CJ Hole for 18 months and the experience was disappointing from start to finish. From mistakenly registering our council tax with our next door neighbours, to not keeping appointments, failing to complete repairs, no interest shown in the damp and mouldy conditions we were living in, to even getting our names wrong I have no good word to say about them during 18 months of having them as Lettings agents. Communication was poor and their standards for renters shocking. No care or attention for tenants, only for profit.
Ker Β· 18 November 2024 Β· CJ Hole Bishopston
Agent replied Β· 28 January 2025
We are sorry to hear that you are unsatisfied with the service that we provided throughout your tenancy. We appreciate your feedback & in order for us to improve our services, we would love for you to get in touch to understand your disappointment further. As we cannot locate your tenancy on our system, please do get in touch via our email at jeni.ponting@cjhole.co.uk Kind Regards, CJ Hole
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5/5
GoogleWe've communicated with a guy named Max Day since moving into our flat over a year ago and he's always been really helpful and quick to respond to issues. One of the better letting agents that I've had dealings with over the past few years that's for sure!
Callum Β· 16 November 2024 Β· CJ Hole Southville
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5/5
GoogleVery efficient! C J Hole squeezed us in at short notice for a viewing, and we met Liam at the property. Despite the last minute appointment, Liam was really helpful and knowledgeable about the property, and his openness was really valuable for the first time we were seeing the property. Great experience so far!
Standarduck Β· 16 November 2024 Β· CJ Hole Southville
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5/5
GoogleCJ Hole acted on the sale of our elderly relative's property in Hucclecote. They were polite and efficient throughout, and most importantly found a buyer within a very few weeks. Highly recommended - I would definitely use them again.
C2hw Β· 16 November 2024 Β· CJ Hole Hucclecote
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5/5
GoogleWe recently sold our home with C J Hole and found them friendly and efficient throughout. We were especially grateful to Lorraine who worked really hard from day to day to keep the sale on track.
Pippa Β· 15 November 2024 Β· CJ Hole Henleaze
Agent replied Β· 21 November 2024
Pippa, thank you, this is a great review and we appreciate you taking time to leave it. We wish you many happy years in your new home. CJ Hole Team
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1/5
GoogleRented with CJ Hole for 18 months and the experience was disappointing from start to finish. From mistakenly registering our council tax with our next door neighbours, to not keeping appointments, failing to complete repairs, no interest shown in the damp and mouldy conditions we were living in, to even getting our names wrong I have no good word to say about them during 18 months of having them as Lettings agents. Communication was poor and their standards for renters shocking. No care or attention for tenants, only for profit.
Kirsten Β· 14 November 2024 Β· CJ Hole Clifton
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5/5
GoogleHighly recommend CJ Hole Westbury-on-Trym. I sold my house in August. They're very professional and helpful. My chain purchase was delayed because of the seller's new builder plan. Lorraine Banbury helped negotiate with my buyer to keep the chain going forward, and we finally got an acceptable completion date for all of us. Thank you Lorraine.
Anson Β· 14 November 2024 Β· CJ Hole Westbury On Trym
Agent replied Β· 9 November 2024
Anson, we appreciate your review, thank you so much. We hope you are settled nicely in your new home. CJ Hole Team
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5/5
GoogleWe just completed my house purchase through CJ Hole, I am happy to highly recommend them as a thoroughly responsible team of professionals. Many thanks to Lorraine and the rest members, they provided excellent service throughout the entire process.
Lanhua Β· 14 November 2024 Β· CJ Hole Westbury On Trym
Agent replied Β· 2 December 2024
Lanhua, thank you for taking the time to leave the review. Thank you also for saying you will highly recommend us! Just what we like to hear. We hope you enjoy your lovely new home. CJ Hole
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5/5
GoogleI would like to thank the team at CJ Hole in Westbury-on-Trym. Throughout a protracted period of selling my motherβs house they were always responsive, supportive, and friendly. A very knowledgeable and professional team who I highly recommend. Anyone looking for a good agent in the area should look no further.
Kim Β· 14 November 2024 Β· CJ Hole Westbury On Trym
Agent replied Β· 9 November 2024
Hi Kim, thank you for leaving the review. We're pleased to see your comments 'responsive, supportive and friendly' and even more pleased to hear you will highly recommend us. Thank you again. CJ Hole Team
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5/5
GoogleLindsay has been excellent at showing me around properties and keeping me posted with properties that match my search criteria.
Kerri Β· 14 November 2024 Β· CJ Hole Kingswood
Agent replied Β· 13 January 2025
Thank you so much for your review Kerri!
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5/5
GoogleRating only, no written review.
Jack Β· 14 November 2024 Β· CJ Hole Kingswood
Agent replied Β· 21 December 2024
Thanks for the review Jack!
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5/5
GoogleRating only, no written review.
Neil Β· 13 November 2024 Β· CJ Hole Downend
Agent replied Β· 23 January 2025
Hi Neil. Thank you for your five star review. The team at CJ Hole
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5/5
GoogleI recently sold a property through CJ Hole and they were brilliant throughout the process. I looked at several estate agents, but when Justin arrived to value the property he had obviously done his homework! He was informative, friendly and professional, and offered a very competitive rate - CJ Hole were the obvious choice to be honest.
The sales process thereafter was efficient and we had the house on the market and viewings sorted within two weeks. Luckily we were able to accept an offer quickly and the sales progression was also straightforward. Annabel, who worked on the sales progression, was outstanding. Difficult personal circumstances were handled with tact and professionalism, and I felt really reassured that my onward details were kept confidential. The whole team were so kind and supportive and made the process straightforward. I really appreciate all their hard work and professional attitudes, but perhaps even more their kindness and sensitivity with what might have otherwise been a really difficult personal situation.
All members of their team were quick to respond and even managed to save my skin by letting me have my spare keys back when I managed to lock myself out of the house (thank you so much Andy!!)
I really can't thank the CJ Hole team enough, and will be recommending them to everybody. A+++++
Amy Β· 13 November 2024 Β· CJ Hole Redfield
Agent replied Β· 13 December 2024
The whole team are so delighted to have contributed and helped you through the selling process. Thank you for the terrific review. We hope you are all settled in your new home.
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5/5
GoogleRating only, no written review.
Laura Β· 12 November 2024 Β· CJ Hole Bishopston
Agent replied Β· 13 November 2024
Thanks for the 5 star review Laura, it is much appreciated. We hope you are all settling in well to your new home.
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