5/5
GoogleCJ Hole has been really helpful throughout my rental process. A big thanks to Ti Tant who helped me with this.
Agent replied · 28 January 2025
Ti really appreciates your feedback Norah, thank you for taking the time to rate our service!
Trusted Agent profile · Bristol and Somerset
Verified
CJ Hole estate agents in Southville, Bishopston, Kingswood and 15 more
★★★★★
7,261 reviews across 18 offices and 5 platforms
www.cjhole.co.uk/estate-agents-and-letting-agents/branch/cheltenham
CJ Hole has 18 offices, in Southville, Bishopston, Kingswood, Cheltenham, Clifton, Westbury-On-Trym, Brislington, Bradley Stoke, Hucclecote, Downend, Henleaze, Burnham On Sea, Worcester, Redfield, Bishopsworth, Cirencester, Weston Super Mare and Broadway (Bristol and Somerset). Together they have 7,261 reviews on five platforms, rated 4.7 out of 5 overall.
6,440
Reviews on Google
All 18 offices
66
Reviews on Facebook
All 18 offices
1
Reviews on Yell
All 18 offices
385
Reviews on Trustpilot
All 18 offices
320
Reviews on allAgents
All 18 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers23 reviews
I bought, let and eventually sold my property all through CJ Hole - Hucculecote and they have been absolutely wonderful throughout. Tim and his team were ...Read all 23 from sellers
Buyers14 reviews
My elderly parents recently purchased a property via CJ Hole. They were kept up-to-date every step of the way. Despite their own estate agent and solicitor ...Read all 14 from buyers
Landlords9 reviews
We are first time investors and CJ HOLE was recommended by a friend to help us rent our flat and manage going forward. From first day of contacting them ...Read all 9 from landlords
Tenants2 reviews
It has been a pleasure talking to Ms Tilly Ryan the past few weeks. I was enquiring about rental properties for a group of new international students coming ...Read all 2 from tenants
Our offices
CJ Hole's 18 offices, most reviewed first. Each has its own page.
- CJ Hole Southville268 North Street, BS3 1JA1,598 reviews · 1,522 on Google (4.6)54 in the last 90 days
- CJ Hole Bishopston94 Gloucester Road, BS7 8BN900 reviews · 850 on Google (4.6)10 in the last 90 days
- CJ Hole Kingswood8 Regent Street, BS15 8JS675 reviews · 631 on Google (4.9)60 in the last 90 days
- CJ Hole Cheltenham1 Bath Street, GL50 1YE555 reviews · 515 on Google (4.8)9 in the last 90 days
- CJ Hole Clifton161 Whiteladies Road, BS8 2RF430 reviews · 375 on Google (4.7)1 in the last 90 days
- CJ Hole Westbury On Trym25 Canford Lane, BS9 3DQ427 reviews · 319 on Google (4.9)5 in the last 90 days
- CJ Hole Brislington46 Sandy Park Road, BS4 3PF368 reviews · 368 on Google (4.8)7 in the last 90 days
- CJ Hole Bradley StokeThe Willow Brook Centre, BS32 8BS352 reviews · 309 on Google (4.5)11 in the last 90 days
- CJ Hole Hucclecote5 Silverdale Parade, Hillview Road, GL3 3LA327 reviews · 226 on Google (4.9)18 in the last 90 days
- CJ Hole Downend5 Cleeve Wood Road, BS16 2SF313 reviews · 236 on Google (4.8)16 in the last 90 days
- CJ Hole Henleaze108 Henleaze Road, BS9 4JZ284 reviews · 271 on Google (4.8)7 in the last 90 days
- CJ Hole Burnham-On-Sea Sales64 High Street, TA8 1PE256 reviews · 255 on Google (4.7)0 in the last 90 days
- CJ Hole Worcester58 Foregate Street, WR1 1DX223 reviews · 129 on Google (4.7)0 in the last 90 days
- CJ Hole Redfield163 Church Rd, BS5 9LA178 reviews · 166 on Google (4.9)6 in the last 90 days
- CJ Hole Bishopsworth35 Church Road, BS13 8JL166 reviews · 101 on Google (4.8)30 in the last 90 days
- CJ Hole Cirencester1 Woolrich House, The Waterloo, GL7 2GA159 reviews · 111 on Google (4.8)7 in the last 90 days
- CJ Hole Weston Super MareSuite 3 Pure Offices, Pastures Avenue, BS22 7SB66 reviews · 60 on Google (4.9)0 in the last 90 days
- CJ Hole BroadwaySaddlers Barn, Kennel Lane, WR12 7DP2 reviews · 2 on Google (4.5)0 in the last 90 days
Reviews on Google
Showing 6,432 reviews on Google only. Show every review
Google5/5
GoogleChris & Gareth were very professional, friendly & patient with us in selling our late parents’ house. It was a bumpy journey in that we had to wait for probate then Deputyship, then our mother sadly passed away too, the list goes on & on but both Chris & Gareth were our rock! Our purchasers were patient too & waited, & waited… As soon as Gareth came to value the house I was at ease with him, he wasn’t pushy, no pressure. Just genuine interest & honesty from them all the whole way. Their advice on our asking price was spot on too, we had a couple of viewings before we had our firm offer, very soon, it was quick. Consequently I now recommend CJ Hole to everybody!
5/5
GoogleThis was my first long term let in the UK, having lived in Australia for most of my life. Chloe and the team were absolutely brilliant, and Emma was an absolute star answering all my questions and helping me navigate the 'bureaucracy' of renting here. I can't thank them enough. Superstars. Very highly recommended.
Agent replied · 28 January 2025
Thank you for the Five Star Review David, Chloe, Emma and the whole team really appreciate your feedback, we hope you will be happy in your new home!
5/5
GoogleGreat viewing with Max. On time and provided all the info I could wish for.
5/5
GoogleWe had a lovely flat viewing today with Callum Barber who was informative and punctual.
5/5
GoogleCj hole has always been very efficient with viewings and has helped me out a lot trying to find a new flat. Max showed us around and he was very nice and helpful!
5/5
GoogleMax was very friendly and helpful getting viewings organised. Highly recommend using CJ Hole and Max to find a place.
5/5
GoogleHad a viewing with Max W. on the 7th January. Great viewing, contact from CJ Hole from my initial rightMove enquiry has been brilliant. Max was smart and professional, had all the information about the flat I viewing to hand to answer … More
5/5
GoogleFantastic experience, communication and service are top tier. Callum displayed attentive care when leading the viewing, great property knowledge and all questions answered! Highly recommend.
5/5
GoogleHad a viewing with Callum and he was very friendly and accommodating throughout the whole process!
5/5
GoogleGreat experience. Thank you to Liam for being very communicative ahead of a viewing and also very informative and patient during the visit :)
5/5
GoogleI was shown around to view an apartment property. The agent was friendly and informative, not just of the property, but the local area as well. He was open about the property and answered all my questions thoroughly.
5/5
GoogleCj hole has always been very efficient with viewings and has helped me out a lot trying to find a new flat. Max showed us around and he was very nice and helpful!
1/5
GoogleI had an extremely disappointing experience with CJ Hole and would not recommend their services. I initially chose CJ Hole because Sam Grey, the agent I met, seemed less pushy compared to others during the initial valuation. I explained my tight timeline, as I had a six-month window to sell the property before needing to renew my mortgage. Unfortunately, the process fell far short of my expectations. The property was listed at the recommended price, but it appeared so far down on Rightmove that it was overshadowed by older, stagnant listings. Despite this, I heard nothing from the team for six weeks, no updates, no viewings, and no proactive communication. When I finally received a call, it was from someone I’d never previously interacted with, informing me that I should reduce the price because there were better options available on the market. When I asked about the strategies being used to generate viewings, such as boosting the ad, creating a video tour, or leveraging social media, I was told that none of these steps had been taken. Instead, the first and only suggestion was to lower the asking price. While I was open to adjusting the price, I needed to have confidence that all other options had been exhausted, which clearly wasn’t the case. CJ Hole also promised thorough feedback, but after two months and just one viewing, the only feedback I received was vague and unhelpful: "Liked the kitchen/area, not enough light." The handling of property viewings was equally concerning. When I asked who would be showing the property and whether they were familiar with it, I was told it would be someone who had never visited it before. My concerns were brushed off with assurances that they would arrive 10 minutes early. How can an agent confidently showcase a property they’ve never seen? To make matters worse, a simple request to leave the keys at the property wasn’t followed, leaving me without keys to my property over the weekend as the office is closed on Sundays. After I decided to terminate the contract and provided clear instructions on the end date, CJ Hole failed to follow through. A month later, my property was still listed on Rightmove and OnTheMarket as a "new listing" despite it being one month past the agreed removal date. I was told this was due to a technical issue, but it went unnoticed by their team for weeks. This mishandling undermined my efforts to transition to a more competent agent and left my property stale on the market. While the market may be challenging, the lack of attention to detail, poor communication, and failure to follow basic instructions have caused significant frustration. My interactions with Sam Grey were particularly exasperating, it felt like pulling teeth to get a action. Don’t be misled by their "family business" approach. Their service lacks professionalism, customer care, and effective strategy. Save yourself the trouble and opt for one of the many other capable estate agents in Bristol.
Agent replied · 18 December 2024
Firstly, we take great pride in providing a personalized and thoughtful approach to each client’s property sale, which is why we carefully discussed your situation and timeline during the initial meeting. With regard to the lack of communication you mentioned, we did attempt to keep in touch throughout the process. When we reached out to suggest a price adjustment, we were simply acting on the current market conditions and the feedback from potential buyers. We also regret the misunderstanding regarding property viewings. Our team is highly trained and, although it may have been someone who had not previously visited your property, they would have been briefed thoroughly. Our goal is always to ensure that prospective buyers receive the most accurate information possible. As for the technical issue with your listing after you decided to terminate the contract, we acknowledge that there was a delay, but this was an isolated incident and not a reflection of our usual service standards. We’ve since addressed the matter to ensure it doesn’t happen again. Once again, we thank you for your feedback. We believe we made every effort to assist you in selling your property, and we are sorry that you feel the service didn’t meet your expectations. I hope that our telephone conversation today, does help to address your concerns, but if you would like to discuss your experience further, we are happy to do so.
5/5
GoogleCallum was so helpful today
5/5
GoogleGreat and very friendly service providers and authentic estate agency really appreciated
5/5
GoogleWe sold our house with CJ Hole and they also helped us to find our next home. Everyone was always helpful and it was usually easy to get to talk to someone when we needed too. Our chain was complicated and Lulu from the after sales team was … More
5/5
GoogleReally good, Callum helped us get into a house on short notice.
5/5
GoogleGreat agency and a big thanks especially to Callum who is lovely helping me on the lookout for a space to call home! Recommended!!!
5/5
GoogleThanks to Callum for all his assistance and guidance in the run up to and through out our viewing today. … More
1/5
GoogleReally poor communication, tried over multiple weeks to get through to them via the phone. No one ever answered, tried to contact them through Rightmove, via their website, nothing... Eventually go through to them on a different number, … More
5/5
GoogleCompleted viewing today on a property, upon arrival Callum was very friendly and welcoming. During our viewing he was able to answer all of our questions about property and local area.
5/5
GoogleWhen buying our home from cj hole all i can say is i would recommend to anyone using there services,they were polite very professional always there to answer any enquiries we may have had thankyou again have a lovely Christmas and a happy new year
Agent replied · 11 December 2024
Dear Jill, Thank you so much for your kind words and the glowing recommendation. It was our pleasure to assist you in finding your home. We're glad to have been able to support you throughout your journey. Wishing you a delightful Christmas and a joyous New Year in your new home! Warm regards, Edward
5/5
GoogleAwesome people, very helpful
Agent replied · 11 December 2024
Thank you ever so much for your glowing review and five-star rating! It was our pleasure to assist you, and we're thrilled to hear you found our team helpful and awesome. We always strive to provide exceptional service, and your feedback is greatly appreciated. Looking forward to supporting you in the future. Warm regards Edward
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for CJ Hole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
CJ Hole and its branches won awards at The British Property Awards in one year, most recently 2018.
British Property Awards winners in one year, the group and its branches: 2018.
British Property Awards by year, 2018
Source: The British Property Awards winners lists, as published, linked by year.
Want a trusted local agent to help?
Tell us what you need and up to 3 trusted local agents will be in touch.
Questions about CJ Hole
Which CJ Hole office has the most reviews?
Southville has the most, with 1,598 reviews rated 4.6 out of 5, followed by Bishopston with 900.
Where are the CJ Hole offices?
The 18 CJ Hole offices, by town:
- Bishopston: 94 Gloucester Road, Bishopston, BS7 8BN
- Bishopsworth: 35 Church Road, Bishopsworth, BS13 8JL
- Bradley Stoke: The Willow Brook Centre, Bradley Stoke, BS32 8BS
- Brislington: 46 Sandy Park Road, Brislington, BS4 3PF
- Broadway: Saddlers Barn, Kennel Lane, Broadway, WR12 7DP
- Burnham On Sea: 64 High Street, Burnham On Sea, Somerset, TA8 1PE
- Cheltenham: 1 Bath Street, Cheltenham, GL50 1YE
- Cirencester: 1 Woolrich House, The Waterloo, Cirencester, GL7 2GA
- Clifton: 161 Whiteladies Road, Clifton, BS8 2RF
- Downend: 5 Cleeve Wood Road, Downend, Bristol, BS16 2SF
- Henleaze: 108 Henleaze Road, BS9 4JZ
- Hucclecote: 5 Silverdale Parade, Hillview Road, Hucclecote, GL3 3LA
- Kingswood: 8 Regent Street, Kingswood, BS15 8JS
- Redfield: 163 Church Rd, Redfield, BS5 9LA
- Southville: 268 North Street, Southville, Bristol, BS3 1JA
- Westbury-On-Trym: 25 Canford Lane, Westbury-On-Trym, Bristol, BS9 3DQ
- Weston Super Mare: Suite 3 Pure Offices, Pastures Avenue, Weston Super Mare, Somerset, BS22 7SB
- Worcester: 58 Foregate Street, Worcester, WR1 1DX
What do sellers say about CJ Hole?
23 reviews from sellers, rated 4.9 out of 5 on average. For example, R wrote: "I bought, let and eventually sold my property all through CJ Hole - Hucculecote and they have been absolutely wonderful throughout. Tim and his team were ..."
What do buyers say about CJ Hole?
14 reviews from buyers, rated 5.0 out of 5 on average. For example, J wrote: "My elderly parents recently purchased a property via CJ Hole. They were kept up-to-date every step of the way. Despite their own estate agent and solicitor ..."
What do landlords say about CJ Hole?
9 reviews from landlords, rated 4.9 out of 5 on average. For example, Bartholomew wrote: "We are first time investors and CJ HOLE was recommended by a friend to help us rent our flat and manage going forward. From first day of contacting them ..."
Has CJ Hole won any awards?
Yes. In The Trusted Agent 2026 awards, Kingswood won Platinum, Clifton won Gold and five more branches won awards. At The British Property Awards 2018 its branches won 1 Gold award.
