5/5
GoogleRating only, no written review.
Trusted Agent profile · Bristol and Somerset
Verified
CJ Hole estate agents in Southville, Bishopston, Kingswood and 15 more
★★★★★
7,261 reviews across 18 offices and 5 platforms
www.cjhole.co.uk/estate-agents-and-letting-agents/branch/cheltenham
CJ Hole has 18 offices, in Southville, Bishopston, Kingswood, Cheltenham, Clifton, Westbury-On-Trym, Brislington, Bradley Stoke, Hucclecote, Downend, Henleaze, Burnham On Sea, Worcester, Redfield, Bishopsworth, Cirencester, Weston Super Mare and Broadway (Bristol and Somerset). Together they have 7,261 reviews on five platforms, rated 4.7 out of 5 overall.
6,440
Reviews on Google
All 18 offices
66
Reviews on Facebook
All 18 offices
1
Reviews on Yell
All 18 offices
385
Reviews on Trustpilot
All 18 offices
320
Reviews on allAgents
All 18 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers23 reviews
I bought, let and eventually sold my property all through CJ Hole - Hucculecote and they have been absolutely wonderful throughout. Tim and his team were ...Read all 23 from sellers
Buyers14 reviews
My elderly parents recently purchased a property via CJ Hole. They were kept up-to-date every step of the way. Despite their own estate agent and solicitor ...Read all 14 from buyers
Landlords9 reviews
We are first time investors and CJ HOLE was recommended by a friend to help us rent our flat and manage going forward. From first day of contacting them ...Read all 9 from landlords
Tenants2 reviews
It has been a pleasure talking to Ms Tilly Ryan the past few weeks. I was enquiring about rental properties for a group of new international students coming ...Read all 2 from tenants
Our offices
CJ Hole's 18 offices, most reviewed first. Each has its own page.
- CJ Hole Southville268 North Street, BS3 1JA1,598 reviews · 1,522 on Google (4.6)54 in the last 90 days
- CJ Hole Bishopston94 Gloucester Road, BS7 8BN900 reviews · 850 on Google (4.6)10 in the last 90 days
- CJ Hole Kingswood8 Regent Street, BS15 8JS675 reviews · 631 on Google (4.9)60 in the last 90 days
- CJ Hole Cheltenham1 Bath Street, GL50 1YE555 reviews · 515 on Google (4.8)9 in the last 90 days
- CJ Hole Clifton161 Whiteladies Road, BS8 2RF430 reviews · 375 on Google (4.7)1 in the last 90 days
- CJ Hole Westbury On Trym25 Canford Lane, BS9 3DQ427 reviews · 319 on Google (4.9)5 in the last 90 days
- CJ Hole Brislington46 Sandy Park Road, BS4 3PF368 reviews · 368 on Google (4.8)7 in the last 90 days
- CJ Hole Bradley StokeThe Willow Brook Centre, BS32 8BS352 reviews · 309 on Google (4.5)11 in the last 90 days
- CJ Hole Hucclecote5 Silverdale Parade, Hillview Road, GL3 3LA327 reviews · 226 on Google (4.9)18 in the last 90 days
- CJ Hole Downend5 Cleeve Wood Road, BS16 2SF313 reviews · 236 on Google (4.8)16 in the last 90 days
- CJ Hole Henleaze108 Henleaze Road, BS9 4JZ284 reviews · 271 on Google (4.8)7 in the last 90 days
- CJ Hole Burnham-On-Sea Sales64 High Street, TA8 1PE256 reviews · 255 on Google (4.7)0 in the last 90 days
- CJ Hole Worcester58 Foregate Street, WR1 1DX223 reviews · 129 on Google (4.7)0 in the last 90 days
- CJ Hole Redfield163 Church Rd, BS5 9LA178 reviews · 166 on Google (4.9)6 in the last 90 days
- CJ Hole Bishopsworth35 Church Road, BS13 8JL166 reviews · 101 on Google (4.8)30 in the last 90 days
- CJ Hole Cirencester1 Woolrich House, The Waterloo, GL7 2GA159 reviews · 111 on Google (4.8)7 in the last 90 days
- CJ Hole Weston Super MareSuite 3 Pure Offices, Pastures Avenue, BS22 7SB66 reviews · 60 on Google (4.9)0 in the last 90 days
- CJ Hole BroadwaySaddlers Barn, Kennel Lane, WR12 7DP2 reviews · 2 on Google (4.5)0 in the last 90 days
Reviews on Google
Showing 6,432 reviews on Google only. Show every review
Google5/5
GoogleLouis was very professional and friendly - totally recommended.
5/5
GoogleGreat service from Max Day, thanks mate.
5/5
Googlelouis was great and answered all of our questions and answered our emails promptly.
5/5
GoogleWe have bought through CJ Hole in the past and are in the process of selling with them and buying a new property which they are marketing. Both Sam Gray and Cameron Williams have been very helpful in the current process.
5/5
GoogleMax Day at the Southville branch has made the process of moving over to Bristol a pain free experience and has been massively helpful throughout the process. Can't thank his support and his prompt communication enough for easing me into Bristol. Thank you very much!
1/5
GoogleDon’t let these people anywhere near your let. They are absolute amateurs…
5/5
GoogleMax was very helpful with the house viewing! Answered all of our questions perfectly.
5/5
GoogleMy partner and I were shown 2 properties by Liam Lorentz. He was excellent, friendly and accommodating.
5/5
GoogleI had a viewing with Liam today from CJ Hole and he was great throughout. As first time buyers we had a lot of questions and Liam was very knowledgeable and obliging when offering us advice. He explained the process clearly and was quick to follow up with us.
5/5
GoogleI Great experience with Cj Hole regarding student housing, Calum Barber went the extra mile to help with my application and house viewings. Would highly recommend giving them a shot when it comes to student housing.
5/5
GoogleTi was incredibly helpful at the viewings and super kind and friendly. Even though the process of finding a home can be very stressful, it was very straightforward with CJ Cole lettings.
Agent replied · 7 February 2025
Thanks for the Five Stars Salma, we really appreciate you taking the time to rate our service, Ti will love the feedback!
5/5
GoogleAlways available when we needed an update and did their best throughout the whole process of selling our house. Highly recommend the Kingswood team, Kerry was excellent from start to finish.
1/5
GoogleI sold my house in Cheltenham through C J Hole. A nightmare from beginning to end. I seriously regret ever appointing them and I wish I had just switched direction. The one silver lining was the Saturday girl, she was really good and a breath of fresh air. Choose your estate agent wisely :).
Agent replied · 14 February 2025
Dear Chantelle, Thank you for sending your feedback and I sincerely apologise for the negative experience you have encountered. I followed the progress of your move which was connected to a purchase you made in another area and I am aware there were delays on your purchase and this required close attention to manage expectations. My Sales Manager remained fully engaged throughout the process and worked hard to help you achieve your moving objective; your sale was duly completed 3 and a half months after instruction. I would welcome the opportunity to understand more about the issues you experienced with C J Hole so please do feel free to contact me directly to discuss the situation. We consistently work hard to provide an excellent service for all our clients and if there are areas of our service that we can improve to help us enhance that journey, I would love to hear. Jeremy Prosser Managing Director
5/5
GoogleWalked in off the street we had an issue with some paper work and asked for help the sales team were amazing
Agent replied · 13 February 2025
Thanks for your kind words Tracy. The sales team are very appreciative of you doing a 5 star review.
1/5
GoogleAbsolutely awful, tried to deduct £620 out of our deposit, of course the DPS awarded it all back to us as they tried to claim for blinds that didn't work at the start of our tenancy, incompetent, missed EICR deadline, took over a year to get our holding deposit back when they changed the law, had contractors turn up unannounced & Jess on the phone telling us they left their notepad on the side & asking if he can nip back and grab it, when they didn't show up, wouldn't have minded but he was already in our house! Accused us of smashing the conservatory window & told us if we do not contribute towards the cost we will be evicted. We had our own builders and glaziers inspect it. But cj hole said their report showed we did it due to the shape of the cracks in the window, we asked for this said report to no avail as there wasn't a single crack left - they are very manipulative & caused us soo much stress while living there!
Agent replied · 24 April 2025
Billy we are sorry to read you have not had a great experience, Cj Hole is a Franchise and if you can email me with the property address, I can ask a member of the office that looks after your property to reach out to you. jeni.ponting@cjhole.co.uk
5/5
GoogleGreat team, very helpful with our renting process!
Agent replied · 13 February 2025
Thank you for the Five Stars Rosa, the team really appreciate your feedback.
5/5
GoogleI've had the pleasure of working with the team at the CJ Hole Bishopston office for both residential and property investment matters, and I can’t recommend them highly enough. Emily, in particular, has been exceptional, her professionalism, expertise, and dedication have truly made a difference throughout the process. Edward and Barry have also been fantastic, offering valuable support and insight along the way. Their transparency, attention to detail, and commitment to clients really set the team apart. If you're looking to buy, sell or invest in property, I highly recommend the CJ Hole Bishopston office. It’s been a pleasure working with them.
1/5
GoogleReally poor service so far. Really simple request ignored and deflected, wouldn’t recommend engaging with this business.
Agent replied · 11 February 2025
Dear Joseph I'm sorry that you have found our service to be poor. Can you please provide us with some more information and detail to the request you have made from the CJ Hole Cheltenham team so we can investigate further? Kind regards Justin Prosser Director
5/5
GoogleBooked an extended weekend off work because of the daunting task of looking for a property to rent in the same town. Before the end of the weekend we had somewhere sorted and the references were complete. So we were off to a great start and I got to enjoy my days off stress free. Oliver was our estate agent, and you could rarely meet a more affable and knowledgable bloke. He was available every step of the way and answered any banal questions I had promptly and enthusiastically. Fast forward a couple of weeks and I'm back to enjoying my freedom with my partner in our new home. All in all, a great stress-free experience. I'm skint, but I won't deduct any points for that. A few minor issues with the property itself, but the team have been just as swift and responsive in the aftercare as they are in the viewings/application process, so I feel we're in good hands. If we continue at this pace, I can't see myself recommending anyone else but Oliver and the crew at CJ Hole should anyone be moving to beautiful Cheltenham. Thanks guys.
Agent replied · 10 October 2026
Thank you for taking the time to leave us a review! We really appreciate the feedback! If we can be of any assistance please do not hesitate to get in contact.
5/5
GoogleThought the word service had disappeared!!!!! Polite helpful beyond all expectations, nothing phased them it seems they don’t know the word NO only YES YES YES. How refreshing the word service survives, it’s not extinct.
Agent replied · 13 March 2025
Thank you for taking the time to leave us a review, Terry. We are pleased we've been able to assist you over the years and that you're happy with our service.
5/5
GoogleJust sold my property with CJ Hole Westbury on Trym. The service from CJ Hole has been excellent from both sales and lettings. I would recommend their services with no hesitation. Thanks Robert, Lorraine & Rafal
Agent replied · 11 February 2025
Martin, this is great, thank you for leaving it. We very much appreciate the shout out to both sales and lettings. We're also glad to heat that you will recommend our services to others too! CJ Hole Team
5/5
GoogleCompleted on a buy to let last Wednesday. Lorraine was very helpful and quick to deal with our requests and queries, would use CJ hole in the future.
Agent replied · 19 February 2025
Hi Jacob, thank you for leaving the review - we appreciate it. We look forward to working with you again if you need us. CJ Hole Team
5/5
GoogleC J Hole were excellent throughout the process. I'd previously used a different agent for seven months with nothing but trouble. My experience with the CJH team was completely different: fast, efficient and effective. Thank you.
Agent replied · 19 February 2025
Maggie, thank you for leaving the review. We're happy that you're happy! CJ Hole Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for CJ Hole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
CJ Hole and its branches won awards at The British Property Awards in one year, most recently 2018.
British Property Awards winners in one year, the group and its branches: 2018.
British Property Awards by year, 2018
Source: The British Property Awards winners lists, as published, linked by year.
Want a trusted local agent to help?
Tell us what you need and up to 3 trusted local agents will be in touch.
Questions about CJ Hole
Which CJ Hole office has the most reviews?
Southville has the most, with 1,598 reviews rated 4.6 out of 5, followed by Bishopston with 900.
Where are the CJ Hole offices?
The 18 CJ Hole offices, by town:
- Bishopston: 94 Gloucester Road, Bishopston, BS7 8BN
- Bishopsworth: 35 Church Road, Bishopsworth, BS13 8JL
- Bradley Stoke: The Willow Brook Centre, Bradley Stoke, BS32 8BS
- Brislington: 46 Sandy Park Road, Brislington, BS4 3PF
- Broadway: Saddlers Barn, Kennel Lane, Broadway, WR12 7DP
- Burnham On Sea: 64 High Street, Burnham On Sea, Somerset, TA8 1PE
- Cheltenham: 1 Bath Street, Cheltenham, GL50 1YE
- Cirencester: 1 Woolrich House, The Waterloo, Cirencester, GL7 2GA
- Clifton: 161 Whiteladies Road, Clifton, BS8 2RF
- Downend: 5 Cleeve Wood Road, Downend, Bristol, BS16 2SF
- Henleaze: 108 Henleaze Road, BS9 4JZ
- Hucclecote: 5 Silverdale Parade, Hillview Road, Hucclecote, GL3 3LA
- Kingswood: 8 Regent Street, Kingswood, BS15 8JS
- Redfield: 163 Church Rd, Redfield, BS5 9LA
- Southville: 268 North Street, Southville, Bristol, BS3 1JA
- Westbury-On-Trym: 25 Canford Lane, Westbury-On-Trym, Bristol, BS9 3DQ
- Weston Super Mare: Suite 3 Pure Offices, Pastures Avenue, Weston Super Mare, Somerset, BS22 7SB
- Worcester: 58 Foregate Street, Worcester, WR1 1DX
What do sellers say about CJ Hole?
23 reviews from sellers, rated 4.9 out of 5 on average. For example, R wrote: "I bought, let and eventually sold my property all through CJ Hole - Hucculecote and they have been absolutely wonderful throughout. Tim and his team were ..."
What do buyers say about CJ Hole?
14 reviews from buyers, rated 5.0 out of 5 on average. For example, J wrote: "My elderly parents recently purchased a property via CJ Hole. They were kept up-to-date every step of the way. Despite their own estate agent and solicitor ..."
What do landlords say about CJ Hole?
9 reviews from landlords, rated 4.9 out of 5 on average. For example, Bartholomew wrote: "We are first time investors and CJ HOLE was recommended by a friend to help us rent our flat and manage going forward. From first day of contacting them ..."
Has CJ Hole won any awards?
Yes. In The Trusted Agent 2026 awards, Kingswood won Platinum, Clifton won Gold and five more branches won awards. At The British Property Awards 2018 its branches won 1 Gold award.
