Trusted Agent profile · Bristol and Somerset
Verified
★★★★★
7,261 reviews across 18 offices and 5 platforms
www.cjhole.co.uk/estate-agents-and-letting-agents/branch/cheltenham
CJ Hole has 18 offices, in Southville, Bishopston, Kingswood, Cheltenham, Clifton, Westbury-On-Trym, Brislington, Bradley Stoke, Hucclecote, Downend, Henleaze, Burnham On Sea, Worcester, Redfield, Bishopsworth, Cirencester, Weston Super Mare and Broadway (Bristol and Somerset). Together they have 7,261 reviews on five platforms, rated 4.7 out of 5 overall.
6,440
Reviews on Google
All 18 offices
66
Reviews on Facebook
All 18 offices
1
Reviews on Yell
All 18 offices
385
Reviews on Trustpilot
All 18 offices
320
Reviews on allAgents
All 18 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I bought, let and eventually sold my property all through CJ Hole - Hucculecote and they have been absolutely wonderful throughout. Tim and his team were ...Read all 23 from sellers
My elderly parents recently purchased a property via CJ Hole. They were kept up-to-date every step of the way. Despite their own estate agent and solicitor ...Read all 14 from buyers
We are first time investors and CJ HOLE was recommended by a friend to help us rent our flat and manage going forward. From first day of contacting them ...Read all 9 from landlords
It has been a pleasure talking to Ms Tilly Ryan the past few weeks. I was enquiring about rental properties for a group of new international students coming ...Read all 2 from tenants
CJ Hole's 18 offices, most reviewed first. Each has its own page.
Showing 6,432 reviews on Google only. Show every review
5/5
GoogleRyan showed us around and was super helpful answering all my questions. Andy had amazing communication and very quick response, keeping me updated all the way. Thank you for everything!
Thank you so much for the kind review Pippa. Your kind words are very much appreciated. We hope you are very happy in your new home.
5/5
GoogleRyan has been an incredible support in a tough sales market, giving me updates at least once a week, even when I've been hard to contact on holiday etc. He's been a great source of advice on how to make the right choices in my property sale. We've just accepted an offer today and I'm positive that with more of the same diligence I've come to expect, I'll be exchanging contracts in no time :)
We're so pleased you've been happy with the service Luci, especially from Ryan!
1/5
GoogleImpossible to get a hold of. I've called them frequently over the past three days trying to get in contact with the lettings team but every time I get a voicemail. I've left 3 messages and still no one has got back to me.
5/5
GoogleVery friendly team, and quick replies :)
5/5
GoogleI had a viewing with Callum (CJ Hole) today for a property in Bristol. He was very polite and took his time to respond to all the question I had. Many thanks Callum, a great guy you are...
5/5
GoogleCameron and Ben had been great. As annoying as we may have been as buyers, they remained determined throughout the start of the process!
5/5
GoogleLulu was great throughout the whole house buying process, consistently knowledgeable and always responding to our questions.
5/5
GoogleC J Hole of Redfield were very helpful, accommodating and knowledgeable giving good, sound advice in order for me to sell my house. In particular, their communication skills were excellent from all of those I encountered at the office. Ryan was a star conducting the viewings and providing feedback promptly and honestly. Eva was also so helpful in providing good practical experience and advice and to how to proceed in various circumstances. I would use them again; they wont let you down!
Thank you so much Derek, it was a pleasure working with you and we hope to do so again in the future!
5/5
GoogleThe most professional team I have experienced as a tenant.
We really appreciate this feedback, thank you Rui. We hope everything goes well in your tenancy.
5/5
GoogleReally efficient and friendly service. Helped us navigate a house sale with ease, would highly recommend!
Hi Susannah! Thank you for the review. We are pleased to hear you will highly recommend us to others. Enjoy your new home. CJ Hole Team
5/5
GoogleExcellent customer service
1/5
GoogleI sold my house in Cheltenham through C J Hole. A nightmare from beginning to end. I seriously regret ever appointing them and I wish I had just switched direction. The one silver lining was the Saturday girl, she was really good and a breath of fresh air. Choose your estate agent wisely :). **Adding some context due to response from C J Hole.. C J hole did a valuation on my house at £415,000, I put the property up for a “quick” sale at £400,000. We had various viewings at the beginning mostly awful, one literally lasted less than a minute as the buyer couldn’t have a townhouse due to a young child.. so screening of potential buyers was not ideal! So a lot of time wasting and basically just key turners showing people around. Fast forward… we ended up reducing our property after C J Hole only managed to get us an extremely cheeky offer that turned out not to even be serious! We then ended up selling our house at £385,000, so a huge difference to their original valuation. The lies… C J Hole then claimed this “£385,000” came with the necessity to exchange in about 6 weeks. I frantically called around to my broker, solicitors etc to see if this was possible. Then the buyer booked in a house survey for 4 ish weeks time after we accepted their offer. How bizarre if they needed to close within 6 weeks? Which was clearly all lies, which was proven when I was forwarded an email from C J Hole that had in the thread that the buyers were trying to meet our quick sale criteria… so apparently it was us that required the “quick sale”.. After receiving a call from C J Hole demanding I name a date to complete I stopped answering their calls.. The call was ridiculous, it was completely down to the chain and solicitors as to when we could complete but I got continuously bombarded with “just name a date, give me a date?? 31st? Next week? Just name a date” to which I explained it is not down to me! We were then told the buyers had a new deadline, they HAD to be in by a certain date otherwise their mortgage would expire etc etc… they can’t afford the exit fees… turns out they just wanted to spend the weekend together before one of them went away for a while. HONESTLY. So all in all I felt C J Hole did not understand they were working for us from the beginning, they had no respect or interest in doing anything in our best interests and made the whole entire process unbearable. How they can be happy with selling our house for so far under their valuation is beyond me. We have never had a problem with an agent ever in the past and we have never felt like this. If C J Hole really wanted to speak to me about bettering their service they would have called me instead of writing on here for me to call them.
Dear Chantelle, Thank you for sending your feedback and I sincerely apologise for the negative experience you have encountered. I followed the progress of your move which was connected to a purchase you made in another area and I am aware there were delays on your purchase and this required close attention to manage expectations. My Sales Manager remained fully engaged throughout the process and worked hard to help you achieve your moving objective; your sale was duly completed 3 and a half months after instruction. I would welcome the opportunity to understand more about the issues you experienced with C J Hole so please do feel free to contact me directly to discuss the situation. We consistently work hard to provide an excellent service for all our clients and if there are areas of our service that we can improve to help us enhance that journey, I would love to hear. Jeremy Prosser Managing Director
5/5
GoogleThank you to Freya,Lizzie and Elliot for their help in re-letting our property in Emersons Green. We would like to also give a special thank you to Jess in the renewals section, who at the start gave immediate help when asked, and also continued to offer her assistance when the house details were transfered to another department. Colin & Sue.
Thank you Colin & Sue for taking the time to write a Five Star Review, feedback like this encourages the team to continue to deliver an excellent service, we really appreciate it! Cj Hole Team
5/5
Googlekeep up the good work
Thank you Vinnie. Really appreciate your kind review and looking forward to being of assistance in the near future. David and the team at CJ Hole Downend.
5/5
GoogleC. J. Hole have found us excellent tenants at the right rent twice in recent years. The process was sympathetic, thoroughly professional and remarkably quick. Highly recommended.
Thank you Robin for the Five Stars, reviews like this encourages the team to continue to deliver an excellent service, we really appreciate the feedback!
5/5
GoogleAfter a couple of weeks of searching for a new tenancy, we were lucky to find a property under CJ Hole to rent. Although 1 of 6 applicants and therefore daunting, Matthew was transparent, fair and communicative through the process. He has provided quick responses to queries and felt confident in his knowledge about the property and the process. Reasurring and hopeful that property managers ar CJ hole will be as supportive and communicative.
Thank you for the Five Stars Rosemary! Matthew and the team really appreciate the feedback! We hope you will be happy in your new home!
5/5
GoogleWe received an excellent service from Victoria at CJ Hole Clifton during a house purchase. She was incredibly helpful, professional and proactive, kept the communication between the parties moving, chased the solicitors and helped us complete in a very reasonable timeframe. We were quite new to the process, but Victoria kept us informed and provided much needed guidance and reassurance. Would thoroughly recommend!
5/5
GoogleI rented with CJ Hole agency a lovely house and I met lovely people around ( Corey, Eva & Abigail- great team). I have a leak on bathroom and after i spoke with Abigail she sorted out straight away next day!! Keep it like that CJ Hole!!! Brilliant services!!!
Thank you for the positive feedback Marian. We always strive to get issues resolved as quickly as possible. We look forward to helping you have a wonderful tenancy.
5/5
GoogleMax was a lovely, knowledgeable and helpful agent. He was very prompt in organising a viewing for us and passing our offer to the landlord for consideration. He was also able to answer all of our questions about the property. Thank you Max!
5/5
GoogleRyan was great. He showed me several properties in an unfamiliar city, providing local knowledge and helped with making a difficult decision. After making an offer he worked quickly to ensure it was accepted and a price that worked for both the seller and myself.
Thanks for your review Tom, it's hugely appreciated especially by Ryan!
5/5
GoogleI had a great experience with this agency. Their properties are good and the staff were friendly and helpful throughout the process. My recent viewing with Max Wotton went smoothly, he was professional, knowledgeable, and made the entire experience enjoyable. Highly recommended!
5/5
GoogleThank you to Callum for showing us around. He was very friendly and knowledgeable about the property.
5/5
GoogleMax was professional and helpful when I enquired about a property. Was on time and answered all my questions.
5/5
GoogleCallum Barber was great. He was friendly, professional, and kept me updated throughout the process. He made the viewing experience really easy and comfortable. Would definitely recommend!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for CJ Hole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
CJ Hole and its branches won awards at The British Property Awards in one year, most recently 2018.
British Property Awards winners in one year, the group and its branches: 2018.
British Property Awards by year, 2018Source: The British Property Awards winners lists, as published, linked by year.
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Southville has the most, with 1,598 reviews rated 4.6 out of 5, followed by Bishopston with 900.
The 18 CJ Hole offices, by town:
23 reviews from sellers, rated 4.9 out of 5 on average. For example, R wrote: "I bought, let and eventually sold my property all through CJ Hole - Hucculecote and they have been absolutely wonderful throughout. Tim and his team were ..."
14 reviews from buyers, rated 5.0 out of 5 on average. For example, J wrote: "My elderly parents recently purchased a property via CJ Hole. They were kept up-to-date every step of the way. Despite their own estate agent and solicitor ..."
9 reviews from landlords, rated 4.9 out of 5 on average. For example, Bartholomew wrote: "We are first time investors and CJ HOLE was recommended by a friend to help us rent our flat and manage going forward. From first day of contacting them ..."
Yes. In The Trusted Agent 2026 awards, Kingswood won Platinum, Clifton won Gold and five more branches won awards. At The British Property Awards 2018 its branches won 1 Gold award.
