5/5
Rating only, no written review.

Trusted Agent profile · Bristol and Somerset
Verified
★★★★★
7,188 reviews across 18 offices and 5 platforms
www.cjhole.co.uk/estate-agents-and-letting-agents/branch/cheltenham
CJ Hole has 18 offices, in Southville, Bishopston, Kingswood, Cheltenham, Clifton, Westbury-On-Trym, Brislington, Bradley Stoke, Hucclecote, Downend, Henleaze, Burnham On Sea, Worcester, Redfield, Bishopsworth, Cirencester, Weston Super Mare and Broadway (Bristol and Somerset). Together they have 7,188 reviews on five platforms, rated 4.7 out of 5 overall.
6,419
Reviews on Google
All 18 offices
62
Reviews on Facebook
All 18 offices
1
Reviews on Yell
All 18 offices
379
Reviews on Trustpilot
All 18 offices
278
Reviews on allAgents
All 18 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I bought, let and eventually sold my property all through CJ Hole - Hucculecote and they have been absolutely wonderful throughout. Tim and his team were ...Read all 23 from sellers
My elderly parents recently purchased a property via CJ Hole. They were kept up-to-date every step of the way. Despite their own estate agent and solicitor ...Read all 14 from buyers
We are first time investors and CJ HOLE was recommended by a friend to help us rent our flat and manage going forward. From first day of contacting them ...Read all 9 from landlords
It has been a pleasure talking to Ms Tilly Ryan the past few weeks. I was enquiring about rental properties for a group of new international students coming ...Read all 2 from tenants
CJ Hole's 18 offices, most reviewed first. Each has its own page.
Showing 6,411 reviews on Google only. Show every review
5/5
Rating only, no written review.
4/5
Rating only, no written review.
5/5
Staff member Abigail Kirby has been fantastic throughout a highly stressful time. This staff member truly cares about her customers and without fail, managed to update us on progress regarding a tenancy renewal. We really appreciate the care, cooperation and the thoughtfulness from this staff member.
Thank you for the staff feedback, Daisy. It is really appreciated.
1/5
Hi, CJ Hole is a great team, however Williams Barry, the mortgage advisor, isn't to my satisfaction. Inadequate assistance was provided, and the mortgage application was turned rejected for incorrect information. Despite the fact that I am qualified for a mortgage with competitive offers, he totally neglected it. Sorry, but this is not advised. I'm going to research alternative letting agents and mortgage advisors and other letting agents now.
We are sorry that you were not satisfied with the result of your mortgage application. If you can provide us with more details (your name and the reason you feel they neglected your application) we will pass this onto the Mortgage Advisor/the company concerned. Many thanks, CJ Hole.
5/5
I recently sold my house with CJ Hole Kingswood, and I cannot recommend them highly enough. From start to finish, they were professional, efficient, and proactive. The initial valuation was thorough, with a clear explanation of market trends and realistic expectations. Throughout the process, I was kept well-informed with regular updates, which helped manage my expectations and reduced stress. I had previously used CJ Hole’s lettings service and was already familiar with their high standards, but this was my first experience with their sales team. I was just as impressed. They handled all viewings seamlessly, notifying me in advance and managing them independently, which was incredibly convenient. Their marketing efforts were extensive, ensuring my property had great exposure. The sale itself was handled extremely well, but a special mention must go to Kerry Ray, who managed the sales progression. Kerry was an unexpected bonus who made the entire process wonderful. She went above and beyond to keep everything on track, liaising with my solicitors, the buyer’s solicitors, and even the solicitors further down the chain when complications arose. The sale was delayed due to issues with my buyer’s buyer, who was selling a flat (which involved extra legal red tape). Without Kerry’s persistence, regular communication, and problem-solving, I might have pulled out of the sale altogether. She provided weekly phone updates, regular emails, and constant reassurance, answering every question promptly and thoroughly. I have always been impressed with CJ Hole’s professionalism, industry knowledge, and dedication, and this experience confirmed that their sales service is just as strong as their lettings. The service I received was well worth the commission, and I would not hesitate to recommend them to both buyers and sellers. Beyond their exceptional property services, CJ Hole has also been involved in delivering aid to Ukraine since the start of the war, which is a true testament to their company ethos. Their commitment to both their clients and wider humanitarian efforts is truly commendable.
Thank you for the Five Stars Chris, Kerry and the team really appreciate the feedback, we got there in the end. Feedback like this encourages the team to continue to deliver and excellent service!
5/5
A big thank you to Freya from CJ Hole Kingswood office! She took me on a property viewing and provided a detailed introduction, which was incredibly helpful for someone like me who just arrived in Bristol. Her professionalism and patience made the whole experience smooth and informative. Highly recommend her and the team! 👍 …
Thank you for the Five Stars Estrella! Freya & the team really appreciate the feedback!
5/5
We were buying the property through CJ ole Kingswood and Kerry was our point of contact We could not recommend them enough! We encounter lots of push backs due to poor communication with our solicitors and Kerry was up and beyond helping us chase, stay in touch with all the parties, keep track and push the purchase to the successful end! Acting both professionally and empathetic to our situation. Very happy from the serviced received!
Thank you Hanna for taking the time to rate our service, Kerry and the team appreciate the feedback.
5/5
Have had a couple viewings with Dan so far and he's been excellent, showing us around and getting our opinions as well as calling up and checking how we feel about the places, if we have any questions and if we wanted a second viewing.
5/5
Positive viewing experience, also agent was very helpful
5/5
Exceptional experience with CJ. We have used them now for a few years and wouldn't go anywhere else. Ethan is amazing, and tailors your next tenants to a tee! Most helpful particularly if you're managing the property yourself. Highly recommend, Ethan provides a first class service.
Thank you for taking the time to leave us a review! We really appreciate the feedback!
5/5
Thank you George & Tim, You are always extremely helpful & professional whenever we have dealings with you and I would recommend you to friends & family without hesitation.
Martyn, thank you for leaving the review. We appreciate it! CJ Hole Team
5/5
The team at CJHole Bishopston were unfailingly committed, friendly and helpful, each specialising in a different stage of my recent buying and selling process - all the while working together to ensure both purchase and sale were successful. Emily was wonderfully reassuring when I was deciding whether and how much to offer on the flat, as well as advising wisely on setting the right price for marketing my house. Ryan was very knowledgeable in helping me to manage the offers that then came in, with excellent results. Karly was an admirably thorough progress chaser for sale and purchase - making sure that the chain exchanged in good time. Ed was very reliable and patient in chasing up the many queries that I had to seller and buyer - seemingly trivial but important to me! Last but by no means least, Andy kept a watchful eye on everything - always ready to step in with extra support if necessary. I am very grateful indeed to the entire team for helping me to achieve a great sale, and to secure a wonderful purchase. Thank you all!
A massive thank you Deborah for the terrific review. The team are so delighted at the kind words. Thanks also for letting us be part of your journey to your new home. We are sure you will be very happy there.
5/5
From the start of the buying process, to getting the keys to my flat, CJ Hole Kingswood have provided me with a very professional and helpful service. I highly recommend them. Thanks and best wishes to the team.
Thanks so much for your review Harry, much appreciated!
5/5
Max has been great, he was very knowledgeable and helpful in finding me a rental property at very short notice, his communication was exceptional and kept me updated at every step Max is an asset to C J Hole and its been a pleasure to have his help
1/5
Unreasonable Demands and Disrespectful Attitude Our experience with this agency has been extremely disappointing, especially after the landlord decided to sell the property. They have shown no regard for our rights as tenants and have made unreasonable demands that disrupt our daily lives. We have two young children, one attending preschool who needs to be picked up in the afternoon, and a one-year-old baby who needs a quiet environment for naps and rest. We also need to cook, eat, and prepare lunch for our child at school. The weather is cold and often rainy, and our home is filled with children’s essentials, which means ensuring a safe and stable environment is a priority. Despite this, the agency has continuously pressured us with unreasonable requests, using a demanding and dismissive tone: ✅ They repeatedly asked us to leave the house entirely during viewings, completely ignoring the fact that our baby needs to rest indoors. ✅ They inquired if the viewing times would clash with our lunch, but it was clear their real intention was to discourage us from cooking or eating during those times, showing a total lack of concern for our child’s needs. ✅ They explicitly stated that we should not “shadow” them during viewings, yet as current residents, we have every right to ensure our belongings are secure and be aware of who is entering our home. ✅ They even complained that our family being home made viewings difficult, as if our presence in our own rented home was an inconvenience to them. The landlord may have the right to sell the property, but as tenants, we also have rights. This agency has clearly taken the landlord’s side and failed to respect our legal right to live in the home without unnecessary interference. Their communication style is not polite requests but constant pressure and commands, making the experience highly unpleasant. ⚠ If you are considering renting through this agency, think twice! They do not respect tenants, and if your landlord decides to sell, you may find yourself in a very stressful situation.
5/5
I would not hesitate to recommend CJ Hole Hucclecote to potential sellers. Remarkably, within days of my approaching them they had secured a buyer. Throughout the process they have liaised between the solicitors and kept me fully informed
5/5
We recently purchased our first home with the help of Tim Pepper from CJ Hole, and the experience was outstanding. From the very beginning, he was professional, patient, and extremely knowledgeable about the market. He helped us find the perfect home within our budget, making the process smooth and stress-free. A special thanks to Lorraine, our sales progressor, who kept us well-informed, responded promptly, and ensured we were updated at every stage. We truly appreciate their support and highly recommend their services!
Hi Bhawna, what a fantastic review! We appreciate you taking the time to leave it. It sounds like you've had a great service and we're happy to hear you will highly recommend us to others - thank you. CJ Hole Team
5/5
Max was fantastic in helping us find a rental in Bristol. He was professional, responsive, and worked quickly to meet our needs. Despite our specific requirements, he found us a great place, and we couldn’t be happier. Highly recommend his services!
5/5
Thanks to Max we were able to find our home almost immediately. Highly recommend!
5/5
George @ C J Hole sold my Dad's house in Henleaze. As one should expect not everything went to plan with a 19th century house, with complex title, which had been lived in by the same people for 34 years. It was therefore great to work with an experienced, responsive, agent who navigated the sale to completion. I am a Chartered Surveyor and meet estate agents everyday, if I was selling in Henleaze I would definitely recommend using George and C J Hole.
Arvon, thank you for leaving such a great review, we really appreciate it. We're glad to hear you will definitely recommend us to others - we appreciate that. CJ Hole Team
1/5
The property we rented had Lead water pipes, leaking conservatory, rotten floor joists.
Dear Jonathan, we are really disappointed to read that you are not satisfied with your experience with Cj Hole, we welcome feedback good or bad. Unfortunately we cannot find details of you on our system, please can you contact us directly so we can look into this - jeni.ponting@cjhole.co.uk we look forward to hearing from you.
5/5
Very helpful good communication between agent and buyer. Lovely Lorraine worked so hard to get completion.
Emma, what a journey! But we got there and we're all so happy for you. Enjoy your new home. CJ Hole Team
5/5
I was really impressed with CJ Hole Westbury On Trym Team who I bought through. They were always prompt with returning my calls and emails .. so helpful and friendly. I’d like to say an extra Thank you to Lorraine - who went above and beyond with Kindness & even helping me “tackle” solicitors ..FANTASTIC!! ☺️
Hi Nicola, we very much appreciate the review - thank you. We hear you're doing great things with the house! We hope you have many happy years in your new home. CJ Hole Team
4/5
CJ Hole were really professional, knew the market well, got me a buyer quickly and were very helpful and proactive during the sales process
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for CJ Hole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

CJ Hole and its branches won awards at The British Property Awards in one year, most recently 2018.
British Property Awards winners in one year, the group and its branches: 2018.
British Property Awards by year, 2018Source: The British Property Awards winners lists, as published, linked by year.
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Southville has the most, with 1,595 reviews rated 4.6 out of 5, followed by Bishopston with 891.
The 18 CJ Hole offices, by town:
23 reviews from sellers, rated 4.9 out of 5 on average. For example, R wrote: "I bought, let and eventually sold my property all through CJ Hole - Hucculecote and they have been absolutely wonderful throughout. Tim and his team were ..."
14 reviews from buyers, rated 5.0 out of 5 on average. For example, J wrote: "My elderly parents recently purchased a property via CJ Hole. They were kept up-to-date every step of the way. Despite their own estate agent and solicitor ..."
9 reviews from landlords, rated 4.9 out of 5 on average. For example, Bartholomew wrote: "We are first time investors and CJ HOLE was recommended by a friend to help us rent our flat and manage going forward. From first day of contacting them ..."
Yes. In The Trusted Agent 2026 awards, Kingswood won Platinum, Clifton won Gold and five more branches won awards. At The British Property Awards 2018 its branches won 1 Gold award.