Trusted Agent profile · Bristol and Somerset
Verified
★★★★★
7,261 reviews across 18 offices and 5 platforms
www.cjhole.co.uk/estate-agents-and-letting-agents/branch/cheltenham
CJ Hole has 18 offices, in Southville, Bishopston, Kingswood, Cheltenham, Clifton, Westbury-On-Trym, Brislington, Bradley Stoke, Hucclecote, Downend, Henleaze, Burnham On Sea, Worcester, Redfield, Bishopsworth, Cirencester, Weston Super Mare and Broadway (Bristol and Somerset). Together they have 7,261 reviews on five platforms, rated 4.7 out of 5 overall.
6,440
Reviews on Google
All 18 offices
66
Reviews on Facebook
All 18 offices
1
Reviews on Yell
All 18 offices
385
Reviews on Trustpilot
All 18 offices
320
Reviews on allAgents
All 18 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I bought, let and eventually sold my property all through CJ Hole - Hucculecote and they have been absolutely wonderful throughout. Tim and his team were ...Read all 23 from sellers
My elderly parents recently purchased a property via CJ Hole. They were kept up-to-date every step of the way. Despite their own estate agent and solicitor ...Read all 14 from buyers
We are first time investors and CJ HOLE was recommended by a friend to help us rent our flat and manage going forward. From first day of contacting them ...Read all 9 from landlords
It has been a pleasure talking to Ms Tilly Ryan the past few weeks. I was enquiring about rental properties for a group of new international students coming ...Read all 2 from tenants
CJ Hole's 18 offices, most reviewed first. Each has its own page.
Showing 6,432 reviews on Google only. Show every review
1/5
GoogleRating only, no written review.
Hi Jonghwan, we are sorry to hear that you have only rated our services 1 star. We don't appear to have your details on record, as we would love to get more insight into your experience. Do get in touch with me at andy.musker@cjhole.co.uk, so we can discuss this further.
5/5
GoogleBurt has been super helpful. He's really trying to understand what I want and find me appropriate properties.
5/5
GoogleLouis was very kind and showed us and explained about the whole house .Thank you so much Louis you are a star.
5/5
GoogleBuying my house through CJ Hole was a really positive experience from beginning to end. Kate and Isaac were great, always helpful, responsive, and a pleasure to deal with. I felt supported throughout the entire process and would definitely recommend them.
Hi Ben, thank you for taking the time to leave such a great review. We’re really pleased to hear that buying your house through CJ Hole was a positive experience from start to finish. Kate and Isaac will be delighted to hear your kind comments about their support, responsiveness, and helpfulness throughout the process. Thank you for the recommendation, it’s very much appreciated.
5/5
GoogleWe choose the CJ Hole Kingswood branch to value our property after having a number of recommendations. Donna came to value our home and what a lovely, knowledgeable and professional lady she was. Donna spent a hour with us taking time to explain why her valuation was what it was and answering all of our questions. We didn't experience a pushy sales person like we have with another local agent recently. We instantly felt reassured that our best interest to achieve what we wanted from our house was the priority and felt the valuation was a fair and realistic figure. Thank you Donna, We will be using CJ Hole
Thank you so much for the Five Stars Evette! Donna really appreciates the feedback.
5/5
GoogleJustin is a legend. He has given me excellent advise and communicated every possible detail with me. Its difficult to put into words how much appreciation and respect I have for him and his colleagues. To say they have gone above and beyond the call of duty would not scratch the surface of describing how much they helped me get the best possible price for my property. When I come to sell my next property other companies will not even get a sniff of an opportunity for my business. I literally could not recommend them highly enough. The entire team gave 110% even when I was stressed and really quite difficult. Perfect score, I only wish I could give them more! :) :) :)
5/5
GoogleI could write an essay here about how good this team are. I've bought and sold more than a few houses over the years and this team (especially Justin) stand head and shoulders above everyone else I've dealt with. If you are selling your property you will not find a better team in Bristol to work with! This is the best possible advice I could give. Whomever has put this team together should be proud of themselves and their team. They are extraordinary in every respect. I actually feel quite emotional as I write this, such is the depth of my appreciation. Thank you! I literally could not be happier :) bless you all.
5/5
GoogleI have had CJ Hole looking after my properties for many years. Never a problem, always managed everything efficiently. Natasha Over has been particularly helpful.
5/5
GoogleMax at CJ Hole was great - super friendly, kept me in the loop and made the whole process of sorting out a rental really easy. Would definitely recommend! Thanks Max!
4/5
GoogleRating only, no written review.
5/5
GoogleEthan was friendly, professional and provided clear information about the property during viewing - really appreciated how easy he made the whole process! I would be happy to view or let properties with C J Hole in the future
5/5
GoogleProperty Viewing Review: Ethan Borsten was friendly, professional and incredibly helpful throughout the viewing today. He answered all of our questions clearly, and gave us time and space to look around the property without any pressure. Great attitude and made the whole process smooth and easy. Would happily deal with him again.
5/5
GoogleShelly was absolutely amazing from start to finish, couldn’t have asked for anything more. She is worth her weight in gold and handbags. We were made to feel comfortable throughout the whole experience and felt like we received person …
4/5
GoogleRating only, no written review.
4/5
GoogleI had a great experience viewing this place with Ethan Borsten.He was punctual, professional, and very friendly. He took the time to answer all my questions thoroughly and made the viewing process smooth and comfortable. Highly appreciated!
5/5
GoogleHad a great viewing experience with Ian Hugo. Even though he's new to the role, he was professional, friendly, and really helpful throughout. He made the effort to get answers to all my questions and followed up promptly. Appreciate the support, thanks Ian!
5/5
GoogleI would like to thank Cameron Williams so much for showing me around properties yesterday. I came to Bristol for the day and he enabled the day to be the most positive experience of viewing. Thank you so much
1/5
GoogleAbsolutely do not rent a property through CJ Hole. They enable landlords to get away with not doing their job. We rented a property through them on Hotwell Road (over looking the Cabot Way bridge). Shortly after moving in, we noticed a crack on the window pane that we did not see when viewing the property (due to them painting at the time and having the windows open). We reported it immediately. Later, once the freshly painted window frames started chipping away, we noticed that basically all the window frames in the flat were rotten, some with holes large enough to stick your pinky in. Reported that as well. About a month later they finally send someone to look at it. The window guys say they can not replace the cracked panes without replacing the frames entirely due to them being so rotten. It was then the property manager Rafal Lunitz decides to tell us that the windows are listed, and had been an ongoing issue for about 4 years! He told me not to worry, as the landlord was "on it" and "it's still June so you don't have to worry about losing heat". He also got very annoyed when I emailed him the day after he tells me this troubling news asking for a timeline for repairs, and told me "Did you forget we spoke yesterday, I told you the landlord is on it!". Spoiler alert, they never bothered repairing these during the entire length of the tenancy. They once sent a guy to put some "temporary" brushes in to reduce the draft, but as you might expect these didn't do anything and eventually started falling off (due to the frames being that rotten. I highly doubt the landlord will ever replace them to be honest, and CJ Hole enables this behavior. We spent hundreds more than we should of in heating bills due to their refusal to do their jobs properly. They did however send a bloke round every 3 months to stand in the living room with his jacket on and say "I don't feel a draft". Icing on the cake, they will vastly over charge you for cleaning bills when you leave the property. Stick to your guns and negotiate a lower price, they know if you hold out and dispute with the Deposit Protection Scheme none of their claims will hold water. They are banking on you needing the deposit right away and want to squeeze as much money out of you as possible. In conclusion, I can see why it is generally agreed they are the worst letting agency in Bristol. Completely unhelpful, unprofessional staff who will prioritise the landlord's needs over the tenants, relying on the fact that people don't have the time nor money to fight them back and take them to court. P.s the building the flat is in (at the end of Hotwell Road) was broken into and one of the flats robbed at the end of March. As of the 26th April when we left the property, they did not replace the front door latch that would not close properly half the time, despite this being an issue the entire time we lived in the flat.
Hi Nat, we’re sorry you feel your experience hasn’t been satisfactory to date. We are keen to discuss the issues you have highlighted as we value feedback (good or bad) please do reach out directly to enable us to discuss your concerns. Kind Regards, CJ Hole
5/5
GoogleI had a great viewing experience today with Ethan Borenten. He was punctual, professional, and knowledgeable about the property. He answered all my questions clearly and made the whole process smooth and stress-free. I appreciated his friendly and helpful approach definitely recommend!!
5/5
GoogleMinnie was so lovely and did a fantastic job at showing us around the property!
5/5
GoogleWe had a wonderful experience working with Cameron. He helped us schedule and visit a house in Bishopsworth road, and the entire process was smooth and stress-free. He was punctual, well-prepared, and had a great understanding of the property and the neighborhood.
5/5
GoogleI had a great experience with Minnie during my recent property viewing. She was by far the loveliest letting agent I’ve met so far: friendly, professional, and incredibly helpful. Communication was swift and straightforward from the start, she even sent clear information in advance about what would be needed to make an offer, which was really helpful. After the viewing, she promptly answered all the follow-up questions I had forgotten to ask, too. Overall, she made the whole process smooth and clear, many thanks for a great work!
5/5
GoogleFriendly and helpful estate agent
5/5
GoogleHad a viewing with Minnie, she was extremely organised and helpful. Very knowledgeable about the property. Overall a great experience
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for CJ Hole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
CJ Hole and its branches won awards at The British Property Awards in one year, most recently 2018.
British Property Awards winners in one year, the group and its branches: 2018.
British Property Awards by year, 2018Source: The British Property Awards winners lists, as published, linked by year.
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Southville has the most, with 1,598 reviews rated 4.6 out of 5, followed by Bishopston with 900.
The 18 CJ Hole offices, by town:
23 reviews from sellers, rated 4.9 out of 5 on average. For example, R wrote: "I bought, let and eventually sold my property all through CJ Hole - Hucculecote and they have been absolutely wonderful throughout. Tim and his team were ..."
14 reviews from buyers, rated 5.0 out of 5 on average. For example, J wrote: "My elderly parents recently purchased a property via CJ Hole. They were kept up-to-date every step of the way. Despite their own estate agent and solicitor ..."
9 reviews from landlords, rated 4.9 out of 5 on average. For example, Bartholomew wrote: "We are first time investors and CJ HOLE was recommended by a friend to help us rent our flat and manage going forward. From first day of contacting them ..."
Yes. In The Trusted Agent 2026 awards, Kingswood won Platinum, Clifton won Gold and five more branches won awards. At The British Property Awards 2018 its branches won 1 Gold award.
