5/5
Had a great viewing with Ethan, super friendly, welcoming, and informative! Lovely property and really helpful service throughout the letting process!

Trusted Agent profile · Bristol and Somerset
Verified
★★★★★
7,261 reviews across 18 offices and 5 platforms
www.cjhole.co.uk/estate-agents-and-letting-agents/branch/cheltenham
CJ Hole has 18 offices, in Southville, Bishopston, Kingswood, Cheltenham, Clifton, Westbury-On-Trym, Brislington, Bradley Stoke, Hucclecote, Downend, Henleaze, Burnham On Sea, Worcester, Redfield, Bishopsworth, Cirencester, Weston Super Mare and Broadway (Bristol and Somerset). Together they have 7,261 reviews on five platforms, rated 4.7 out of 5 overall.
6,440
Reviews on Google
All 18 offices
66
Reviews on Facebook
All 18 offices
1
Reviews on Yell
All 18 offices
385
Reviews on Trustpilot
All 18 offices
320
Reviews on allAgents
All 18 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I bought, let and eventually sold my property all through CJ Hole - Hucculecote and they have been absolutely wonderful throughout. Tim and his team were ...Read all 23 from sellers
My elderly parents recently purchased a property via CJ Hole. They were kept up-to-date every step of the way. Despite their own estate agent and solicitor ...Read all 14 from buyers
We are first time investors and CJ HOLE was recommended by a friend to help us rent our flat and manage going forward. From first day of contacting them ...Read all 9 from landlords
It has been a pleasure talking to Ms Tilly Ryan the past few weeks. I was enquiring about rental properties for a group of new international students coming ...Read all 2 from tenants
CJ Hole's 18 offices, most reviewed first. Each has its own page.
Showing 6,432 reviews on Google only. Show every review
5/5
Had a great viewing with Ethan, super friendly, welcoming, and informative! Lovely property and really helpful service throughout the letting process!
5/5
Excellent service from Cameron, explained every question i had !
5/5
We had a very good experience selling our property with C J Hole Bishopston. They are very professional and responsive.
Thanks for the kind words Helen. The team are delighted to hear of this. We really appreciate you taking the time to put your experience into words.
5/5
Fantastic help from both Ethan with viewings and Minnie on the phone whilst searching for the perfect home. Many thanks guys!
5/5
The house was in good condition and had quite spacious rooms.
5/5
Had a great experience being shown round a property by Minnie Challoner. She was so knowledgeable, patient and professional with us. She has also been very attentive when answering my emails, which has put us at ease when searching for a new home! Minnie made our experience very enjoyable and hopefully we will deal with her again in the future. Thank you again for all your help!
5/5
We recently viewed a property and are thrilled to say we got the house! Our experience was smooth and memorable, thanks to our agent, Ethan Borsten. From the moment we arrived, Ethan was professional, friendly, and incredibly knowledgeable. He took the time to walk us through every detail of the home, answered all our questions with patience, and made us feel confident every step of the way. His support played a big role in helping us secure the property, and we couldn’t be happier. Thank you, Ethan, for your dedication and excellent service
5/5
Despite I was late but I found Ms. Minnie Patient and professional. She explained fabulously the property features and told me in advance about next steps.
5/5
My advice, ask questions and communicate often. Everyone will of course have a different experience, but many issues (at least what i experienced) can be resolved with talking. My experience renting a property through was actually up and down a lot, but much of that was not fully understanding CJ Hole’s role, and I know others have had a similar experience. Much of the problem ends up on the landlords end, CJ Hole are either essentially broker for the rental and then hands off (in which case it’s all down to landlord) or they are essentially a middle man representing the landlord (in which case they still have to get approvals from the landlord for things). My case was the latter, and there were some delays in repairs once or twice, but considering the back-and-forth of getting quotes, going to the landlord, going back to the providers, etc, it’s no wonder. It’s not what I’m used to having not come from here, but having the process explained to me, particularly by Orrin, helped put everything into context. It’s a stressful thing dealing with the place you and your family live and with so much money, but my overall experience was good once I was able to fully understand everyone’s role.
Thank you for taking the time to leave us a review! We really appreciate the feedback! If we can be of any assistance please do not hesitate to get in contact.
5/5
We had 2 house viewings with Bart Kurzempa - he's the most informative and helpful agent we've met so far in our search. Very understanding, professional and gave good advice 👍 …
5/5
CJ Hole have been a great lettings agents, and Ethan was great at showing us round properties we viewed. Great service and very reliable!
5/5
Had two viewings today, one with Minnie & the other with Ethan. Both were super helpful in showing us around and answering all our questions.
1/5
AMATEURS, UNTRUSTWORTHY LIARS; Statement from their website………. “When you choose CJ Hole, you’re choosing more than an estate agent. You’re choosing a partner who understands what makes Bristol special and what it takes to sell or let your property. Let us help you connect to your next chapter in Bristol’s story.” Their words…….?? However today, they are at full capacity so how can they keep to this promise??? We were going to list our property with them despite numerous failings from day 1; the director was late for the initial valuation, came again with the senior valuer and had to rush off as they had made another commitment, third time lucky they arrived with the trainee photographer and negotiators. Finally the director did his walk around to dictate the particulars and I was then shunned off when it was contract time to “show everybody the house as that’s what I am capable to do”??? The proof came for the listing and it was inaccurate, placing certain elements in the wrong rooms, rooms were also missing, the overall description of rooms was far from accurate and vital bespoke selling points were omitted too. We raised this and had to rewrite the description ourselves (the client!). Then the pictures arrived some time later and looked like a filter was used from love island making everything look orange! This was challenged and we were met with defensive tones and compared to other home Owners rather than taking on board the plethora of errors and putting it right! Contract terminated !!!
We are sorry to hear that you are not happy with CJ Hole. We tried to accommodate you when you first instructed us and could not meet your expectations so having then gone with another agent, we felt you coming back and instructing us a second time would not work out for either party. We do however wish you all the best with your house sale and hope you manage to find an agent and a buyer. CJ Hole Team
1/5
“CJ Hole Henleaze and Westbury are now at full capacity…” Contact any other agent unless you want a catalogue of errors and delays from day 1. Tim the Director was late to the valuation without any notice, was then rushed. Tim excluded my partner from talks around contract (shunned her). He insisted she did a walk around the house with the trainee photographer/agent whilst details were discussed that were contradictory to what was previously promised. Photos were taken by a trainee agent who then decided to put a horrendous hazy filter on all of the pictures (didn’t represent the property). The floorplan was incorrect. Tim had missed rooms off of the write up and vital details referring to the specification of the property which subsequently had to be rewritten by us (the client). Upon speaking to a Senior valuer to raise the concerns (Rob), he stated that other people who have listed their property are happy with the photos, so why aren’t we?! Contract was then terminated before it had started.
We are sorry to hear that you are not happy with CJ Hole. We tried to accommodate you when you first instructed us and could not meet your expectations so having then gone with another agent, we felt you coming back and instructing us a second time would not work out for either party. We do however wish you all the best with your house sale and hope you manage to find an agent and a buyer. CJ Hole Team
5/5
We have used Cj Hole for many years and are always impressed by their efficiency, speed, openness and their problem-solving skills.The use of a continuity coordinator is excellent and has saved many chains from collapse. I would thoroughly recommend Cj Hole especially Tim Pepper.
Hi Sally, this is a very nice review, thank you. We are so pleased that you keep coming back to us and we're happy to be your chosen agent. CJ Hole Team
5/5
My family have bought and sold property a number of times through CJ Hole in Henleaze, and have found them to be an excellent estate agent. They are a local and well established team, who know the area inside out. The director, Tim, communicates clearly with buyers and sellers alike, mediates well, is fair, and doesn't make excuses. I have no hesitation in recommending CJ Hole, or Tim in particular.
Alex, thank you for such kind comments, pointing out our strengths as a local and well established Estate Agent. We'll be very pleased to be your agent, whenever that times comes around again. Many thanks again. CJ Hole Team
5/5
CJ Hole were fantastic from start to finish with the sale of my flat. Everything happened quickly and seamlessly. A special mention to Lorraine who worked so hard to ensure the process was smooth, and to George who was great throughout, keeping me up to date at all times. I wouldn’t hesitate to use CJ Hole again and would definitely recommend them to anyone selling a property!
Hi Sarah, we love that you start your review with 'fantastic' ! There are some great comments and kind words here, thank you. We appreciate you recommending us to anyone else looking for a good Estate Agent. CJ Hole Team
5/5
CJ Hole did a good job selling my house! Was particularly impressed by their Senior Sales Progressor Kerry Ray who was great at making sure the whole process kept moving forward
5/5
Minnie was professional and polite in our viewing, providing useful insights into the property and tips for the application process! We were very grateful for her guidance and would 100% recommend to anyone else looking to rent. Abigail & Jonty
5/5
The purchase of my first home was made so easy thanks to CJ Hole. Ed was very friendly along side the rest of team. I can't thank them enough for the help, advice and effort they have put in.
Dear Kris, We're thrilled to have been a part of your first home purchase! Our team, are delighted to have made your experience smooth and enjoyable. Your gratitude is greatly appreciated, and we're always here to offer our continued support. Congratulations on your new home, and thank you for choosing CJ Hole! Warm regards, Edward
5/5
Had a viewing with Minnie today. She was professional, friendly, made me feel at ease checking the place out at my pace and was extremely helpful in answering most of my questions. Very good viewing experience in general!
5/5
Thank you to Louis Ridge-Mullen for his support today. He answered all my questions patiently and was very helpful throughout. He was attentive and supportive during the entire viewing process.
5/5
Minnie showed us around a beautiful property in Bedminster and was incredibly helpful!! Would recommend to anyone looking for a place to rent.
5/5
I had a lovely house viewing with help from Minnie, very welcoming and helpful
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for CJ Hole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

CJ Hole and its branches won awards at The British Property Awards in one year, most recently 2018.
British Property Awards winners in one year, the group and its branches: 2018.
British Property Awards by year, 2018Source: The British Property Awards winners lists, as published, linked by year.
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Southville has the most, with 1,598 reviews rated 4.6 out of 5, followed by Bishopston with 900.
The 18 CJ Hole offices, by town:
23 reviews from sellers, rated 4.9 out of 5 on average. For example, R wrote: "I bought, let and eventually sold my property all through CJ Hole - Hucculecote and they have been absolutely wonderful throughout. Tim and his team were ..."
14 reviews from buyers, rated 5.0 out of 5 on average. For example, J wrote: "My elderly parents recently purchased a property via CJ Hole. They were kept up-to-date every step of the way. Despite their own estate agent and solicitor ..."
9 reviews from landlords, rated 4.9 out of 5 on average. For example, Bartholomew wrote: "We are first time investors and CJ HOLE was recommended by a friend to help us rent our flat and manage going forward. From first day of contacting them ..."
Yes. In The Trusted Agent 2026 awards, Kingswood won Platinum, Clifton won Gold and five more branches won awards. At The British Property Awards 2018 its branches won 1 Gold award.