Trusted Agent profile · Bristol and Somerset
Verified
★★★★★
7,261 reviews across 18 offices and 5 platforms
www.cjhole.co.uk/estate-agents-and-letting-agents/branch/cheltenham
CJ Hole has 18 offices, in Southville, Bishopston, Kingswood, Cheltenham, Clifton, Westbury-On-Trym, Brislington, Bradley Stoke, Hucclecote, Downend, Henleaze, Burnham On Sea, Worcester, Redfield, Bishopsworth, Cirencester, Weston Super Mare and Broadway (Bristol and Somerset). Together they have 7,261 reviews on five platforms, rated 4.7 out of 5 overall.
6,440
Reviews on Google
All 18 offices
66
Reviews on Facebook
All 18 offices
1
Reviews on Yell
All 18 offices
385
Reviews on Trustpilot
All 18 offices
320
Reviews on allAgents
All 18 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I bought, let and eventually sold my property all through CJ Hole - Hucculecote and they have been absolutely wonderful throughout. Tim and his team were ...Read all 23 from sellers
My elderly parents recently purchased a property via CJ Hole. They were kept up-to-date every step of the way. Despite their own estate agent and solicitor ...Read all 14 from buyers
We are first time investors and CJ HOLE was recommended by a friend to help us rent our flat and manage going forward. From first day of contacting them ...Read all 9 from landlords
It has been a pleasure talking to Ms Tilly Ryan the past few weeks. I was enquiring about rental properties for a group of new international students coming ...Read all 2 from tenants
CJ Hole's 18 offices, most reviewed first. Each has its own page.
Showing 6,432 reviews on Google only. Show every review
5/5
GoogleReally pleased with the service offered by the Westbury on Trym team. Great communication and commitment.
Thanks for the review, Colin. We are happy you've been pleased with our service - means a lot. CJ Hole Team
5/5
GooglePositive interaction with Ethan, supplied a virtual tour as we weren’t able to make the appointment. Thanks!
5/5
GoogleWe had a great set of viewings with Cameron. He was informative, communicated well and gave us all the details we needed about the properties.
5/5
GoogleMy partner and I had a wonderful letting experience with Minnie Challoner. She was extremely knowledgeable on the property and super helpful answering any questions we had, ensuring the space was correctly suited for us. Minnie was … More
5/5
GoogleI’ve been looking for a flat for myself and i’m a first time renter. Minnie was my point of contact and I was very impressed with the level of communication and timeliness. When I viewed a flat yesterday, Minnie was very knowledgable on the flat and answered all of the questions I had. She has great knowledge on the local area and practicalies which was very beneficial to me for making a decision. Whilst I did not go with the flat, the smooth experience means i’m looking forward to viewing anymore that come up which fit my requirements.
5/5
GoogleBig shout out to Lisa for helping me sell my house and with my onwards purchase. She was always available for my questions and follow ups! Wish her all the best for her future career!
Thanks Rumman for your kind review. We are so pleased your experience with us has been a positive one. Lisa and the whole team wish you every happiness in your New Home. All the best Edward
5/5
GoogleWe had a great experience renting both houses on our Stay in Gloucester. The ladies at CJ Hole, Ami, Shelly and Danielle is very helpful from getting the first property and the second and when leaving as well they were helpful. Would recommend to anyone. Thank you very much.
5/5
GoogleI had a great experience with this agency. The friendly estate agent Ethan Borsten was so helpful, professional and knowledgeable. I would definitely recommend him and his agency!!
5/5
GoogleWe had a fantastic experience with Cameron as our estate agent. During the viewing, he was professional, friendly, and helpful. He took the time to understand what we were looking for and made sure all our questions were answered clearly and promptly. Cameron was punctual and well-prepared, giving us useful insights about the property and the area. We appreciated his support and would highly recommend him to anyone looking for a trustworthy and proactive estate agent. Thanks again, Cameron!
5/5
GoogleThe lovely Ethan was super helpful in our viewing and very informative. Thanks again!!
5/5
GoogleRented a lovely place from CJ Hole for the last year and a half. A decent letting agency, never had any issues throughout the tenancy and no issues with deposit returns on the way out. Much appreciated 👍 a great experience. …
5/5
GoogleOne of the most professional Views we had so far, Lindsay was super professional, lovely and informative during the view.
Thank you for the Five Stars Manu, Lindsay and the team really appreciate the feedback.
5/5
GoogleReally helpful and great service from Cameron looking around houses today which was enabled to be arranged very last minute. Recommend the agency highly.
5/5
GoogleWe found Cj Hole Downed, very helpful when it came to buying our first home. Tom is a brilliant salesman and goes above and beyond when we had any questions we needed answered, he had effective communication and ensured we were kept in the loop at all times during the first stage walking us through exactly what we needed to do. The communication between ourselves and the whole team was very fast flowing and they were very helpful. And an added bonus we managed to complete in just under 2 months!
5/5
GoogleWorked with the team from this estate agent to rent a property and they could not have been more helpful. A special mention for Ethan who is a real star.
Thank you for taking the time to leave us a review! We really appreciate the feedback! If we can be of any assistance please do not hesitate to get in contact.
5/5
GoogleWe had an excellent experience working with Minnie during our recent flat search. She was very patient and understanding throughout. She provided detailed information about each property beforehand and was always available to answer our numerous questions, no matter how small. She was punctual for every viewing and had thorough knowledge of all the properties we saw. She kept us updated at every stage and made sure we understood exactly what was needed for our application. Thank you!
5/5
GoogleI met Ethan on the weekend in the office. He was really friendly and helpful. Ethan took time to understand what I was looking for in a property and was able to show me some options that weren't on the market yet. Thankyou for your time.
5/5
GoogleRating only, no written review.
5/5
GoogleToday, I met with Ethan Borsten to view a property. He was very friendly and answered all of my questions clearly. I really appreciate his time and support. Thank you!
5/5
GoogleI have known Tim for over a decade, having purchased and sold several properties through him and his team in the area. No estate agent knows the local market better. I recommend Tim and his team whenever anyone asks. He’s patient, responds promptly, and an honest broker.
Craig, thank you for leaving the review. Much appreciated. CJ Hole Team.
1/5
GoogleUnfortunately this branch lacks communication between themselves and between them and clientele. We’re first time buyers who put an offer on a property of theirs. We called to make an offer, to be told by the lady on the phone we needed to complete an offer form. Completed it and sent it back to her, and CC’d the guy who showed us around the property. We had not been told who to send it to so thought we’d just send it to both (and the only) people we’d had contact with. We sent this Friday evening and heard nothing Saturday, Monday or Tuesday. I called up Tuesday afternoon to chase, to which I was shrugged off by the same lady who said “well you’ve sent it to me but I don’t deal with sales”. She told me she’d forward it to the relevant people, to which I questioned why she couldn’t have done this when she received it? We then received a grouped email by a different guy telling us we were in a bidding war, so upped our offer slightly, but again no communication back to confirm receipt of the offer for days. When I called Friday I was told I hadn’t sent it to the correct person (to this day I don’t know who this was) and to send the increased offer to the general bishopston@ email for it to be dealt with. We were shrugged off to different people everytime we called up and not once did we receive an email confirming either of our offers. We did not get the property but in hindsight this was a blessing as we have since had a very positive experience with a very personalised estate agent who is in constant contact with us. I appreciate they deal with offers day in day out, however as a ftb this was our first offer and was a big deal for us & it left us very unsettled for over a week just wondering if they had even received our offers. I would not recommend unfortunately
Dear Jas, we are very sorry to learn of your experience. We are always grateful of all client feedback, whether that is good or bad, as we are always looking to improve our service and if you didn’t feel guided or fully communicated through the process, we do apologise. We are a company who pride ourselves on our customer care, and hopefully you can see from previous reviews of the standards we typically offer. It is always very disappointing when an offer on a property is unsuccessful, especially if you have set your heart on it being your future home. We do hope that your current purchase goes through smoothly and you are happy in your new home.
1/5
GoogleAwful experience with this CJ Hole. They put my mother's flat up on the market 2 months ago, and not a single viewing. After enquiring, Jack told me, (and I quote) 'I can't drag people off the street to view it.' Rude and super cheeky, especially since another letting agent was able to tell me that it turns out that the listing CJHole had put up had a glaring mistake. Turns out they put the wrong leasehold duration on it, so no-one would have even viewed the listing. Massive waste of time, and it sat for 2 months empty, with no tenant meant I lost those months rental income as well.
5/5
GoogleExcellent Letting Experience with Minnie Challoner at CJ Hole I had a great experience with Minnie Challoner at CJ Hole. She took the time to understand exactly what I was looking for and showed me a property that suited my needs perfectly. Minnie was professional, friendly, and efficient throughout the process. She was well-informed about the property and answered all my questions clearly, making the whole experience feel easy and stress-free. I really appreciated her honest approach and the care she took to ensure the property was a good match for me. I would recommend Minnie to anyone looking to rent through CJ Hole.
5/5
GoogleEthan has been amazing, he gave us a very professional virtual viewing unprompted, even when we couldn’t attend an in person one.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for CJ Hole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
CJ Hole and its branches won awards at The British Property Awards in one year, most recently 2018.
British Property Awards winners in one year, the group and its branches: 2018.
British Property Awards by year, 2018Source: The British Property Awards winners lists, as published, linked by year.
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Southville has the most, with 1,598 reviews rated 4.6 out of 5, followed by Bishopston with 900.
The 18 CJ Hole offices, by town:
23 reviews from sellers, rated 4.9 out of 5 on average. For example, R wrote: "I bought, let and eventually sold my property all through CJ Hole - Hucculecote and they have been absolutely wonderful throughout. Tim and his team were ..."
14 reviews from buyers, rated 5.0 out of 5 on average. For example, J wrote: "My elderly parents recently purchased a property via CJ Hole. They were kept up-to-date every step of the way. Despite their own estate agent and solicitor ..."
9 reviews from landlords, rated 4.9 out of 5 on average. For example, Bartholomew wrote: "We are first time investors and CJ HOLE was recommended by a friend to help us rent our flat and manage going forward. From first day of contacting them ..."
Yes. In The Trusted Agent 2026 awards, Kingswood won Platinum, Clifton won Gold and five more branches won awards. At The British Property Awards 2018 its branches won 1 Gold award.
