Trusted Agent profile · Bristol and Somerset
Verified
★★★★★
7,262 reviews across 18 offices and 5 platforms
www.cjhole.co.uk/estate-agents-and-letting-agents/branch/cheltenham
CJ Hole has 18 offices, in Southville, Bishopston, Kingswood, Cheltenham, Clifton, Westbury-On-Trym, Brislington, Bradley Stoke, Hucclecote, Downend, Henleaze, Burnham On Sea, Worcester, Redfield, Bishopsworth, Cirencester, Weston Super Mare and Broadway (Bristol and Somerset). Together they have 7,262 reviews on five platforms, rated 4.7 out of 5 overall.
6,440
Reviews on Google
All 18 offices
66
Reviews on Facebook
All 18 offices
1
Reviews on Yell
All 18 offices
386
Reviews on Trustpilot
All 18 offices
320
Reviews on allAgents
All 18 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I bought, let and eventually sold my property all through CJ Hole - Hucculecote and they have been absolutely wonderful throughout. Tim and his team were ...Read all 23 from sellers
My elderly parents recently purchased a property via CJ Hole. They were kept up-to-date every step of the way. Despite their own estate agent and solicitor ...Read all 14 from buyers
We are first time investors and CJ HOLE was recommended by a friend to help us rent our flat and manage going forward. From first day of contacting them ...Read all 9 from landlords
It has been a pleasure talking to Ms Tilly Ryan the past few weeks. I was enquiring about rental properties for a group of new international students coming ...Read all 2 from tenants
CJ Hole's 18 offices, most reviewed first. Each has its own page.
Showing 6,432 reviews on Google only. Show every review
5/5
GoogleExcellent service from Rafal in Property Management at CJ Hole, good communication and always responds quickly and professionally - Many thanks Rafal
Thanks for the Five stars Helen! Raf and the team really appreciate you taking the time to rate our service.
2/5
GoogleNot really pleasant experience ,when I 1st moved in to my house , the house was in a state like hairs still being in the shower and much even little nails on the bedroom floors , house was said to be professionally cleaned but clearly was not to the best standard . Rafel at the end of our tenancy made a mistake with my our deposit amount for the rental amount leaving us all a little confused with the supposed amount we were getting back however it was sorted after a quick email from my flatmate , however just seems quite unprofessional , to add at the end of our tenancy and once rafel had done is inspection there was notes of blue tac marks in our kitchen but no one had put anything up in the kitchen and in one of the bedrooms we had new windows installed and so there was paint or something like that left by people who had installed them , but we had that taken off our deposit , no point to appeal but find it quite silly that we were deducted for those . Other then that it was alright but could’ve been a bit more better to standerd
5/5
GoogleI viewed a flat with Ethan Buckler and had a great experience; he was very knowledgeable and friendly. The property is lovely and I am hoping to be going ahead with buying it.
5/5
GoogleMy partner and I viewed 4 properties through CJ Hole Southville and Ethan Borsten took us through all of them. He was so knowledgeable and helpful each time, always punctual and communicated with us throughout the whole process. When we first moved to Bristol we were very stressed about finding a place to live, but Ethan calmed our nerves, he gave us the time of day to find good options and was accommodating to our availability for viewings. Thank you Ethan!
4/5
GoogleThe property are in a lovely state
5/5
GoogleWe have a lovely viewing at throgmorton today, caremon Williams is a lovely and friendly guy.
5/5
GoogleRating only, no written review.
5/5
GoogleWe have recently had an offer accepted and Edward Thornton Senior Sales Negotiator has been seeing us through this process as first time buyers. He has a friendly professional demeanour that has facilitated us to now be in the motion of being home owners, we couldn't be happier with the service Ed's provided.
Ed is so pleased to hear of your kind comment. Here is to a speedy process to get you into your new home. Thank you for the review.
5/5
GoogleJess C was really lovely when showing me and my aunts around a property in Mangotsfield. She was also super helpful and accommodating when organising another visit at a different property in Kingswood.
Thanks for the Five Stars Jess, we really appreciate you taking the time to rate our service, your kind words have been shared with Jess and the team.
5/5
GoogleMinnie was great, really friendly and helpful throughout the viewing. She gave me some useful advice for strengthening my application, which I really appreciated. Made the whole process feel a lot less stressful. Would happily recommend!
5/5
GoogleMinnie was incredibly friendly and helpful during our viewing. She answered all my questions clearly and made the whole experience easy and enjoyable. Thank you, Minnie!
5/5
GoogleCJ Hole offered us a really great and straight forward experience. Minnie was very professional and quick to respond to our questions and requests - was lovely to have such a great support tackling the rental market!
5/5
GoogleWe viewed a property with Ethan today in Southville, and had a pleasant experience. Ethan was informative, helpful, and delightful. We highly recommend CJ Hole Brislington.
5/5
GoogleRating only, no written review.
5/5
GoogleEthan showed me around a property listed by cjhole. He was very helpful. Thks
5/5
GoogleWe had a viewing today with Ethan Borsten and were really impressed. He was friendly, professional, and made us feel welcome from the start. He gave us plenty of space to look around the property at our own pace, but was also on hand to answer any questions clearly and honestly. The viewing felt relaxed and informative, we really appreciated his approach. Thanks again, Ethan!
5/5
GoogleCJ Hole have been really responsive, informative and provided an overall great experience in our renting search. My viewing today with Ethan was of particular note, as he was so knowledgeable about the property, and an overall lovely person!
5/5
GoogleLorraine is a superstar. Really efficient and friendly, always clear instructions. They made the whole house buying process as stress-free as possible. Definitely recommend!
Danielle, this is great, thank you. Fantastic comments! We are glad you've experienced house buying the CJ Hole way! Thanks again, CJ Hole Team
5/5
GoogleCJ Hole managing my property for over 2 years now. The service is excellent. Always reachable and someone is ready to help. My property manager Rafal is brilliant! He is very professional and organised. He is managing the property from the start and never had any issue. He has dealt all the issues very professionally and always on top!
We are thrilled to hear about your positive experience with us Pramod, Five Stars for Raf and the team is fantastic encouragement, your kind comments have been shared with the team, thank you!
5/5
GoogleHighly recommend After a disappointing experience with another estate agent, I was hesitant to start the process again, but I’m so glad I found CJ Hole . From the very first interaction, they were everything I had hoped for: professional, proactive, and genuinely caring. The team took the time to understand my situation and made me feel supported throughout. Communication was clear and consistent, and I was kept informed every step of the way. They restored my faith in the process and worked tirelessly to ensure everything went smoothly. Their local knowledge, attention to detail, and personal touch made all the difference. What felt stressful before became manageable, and even enjoyable, thanks to their guidance. I wouldn’t hesitate to recommend CJ Hole to anyone looking for a reliable, trustworthy, and results-driven estate agent. Thank you again for turning a bad situation into a great experience!
Hi Lucy-May, a great review and says it all - thank you so much. We, too, are pleased that you found us and we're glad the team have provided you with the customer care we strive to give everyone. Good luck with your onward plans. Thank you for choosing us. CJ Hole Team
5/5
GoogleCommunication is so important when selling a home. We found everyone at CJ Hole from valuation to completion to be very helpful and proactive. Would recommend.
Hi Sue, we appreciate the comments in your review, thank you. Sounds like you've had great service from us - thank you for saying you'll recommend, means a lot. CJ Hole Team
5/5
GoogleI had great few viewings today in Brislington. Something to consider. Thanks to Cameron for all the questions answered.
5/5
GoogleEthan was very welcoming. Whilst showing us around he was able to provide us with lots of knowledge regarding the area. He was professional and friendly. We have had a very positive experience with CJ Hole. Ben and Lois
5/5
GoogleWe recently viewed 2 properties with Ethan Buckler . He was very professional and answered all our questions. Would happily deal with him again.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for CJ Hole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
CJ Hole and its branches won awards at The British Property Awards in one year, most recently 2018.
British Property Awards winners in one year, the group and its branches: 2018.
British Property Awards by year, 2018Source: The British Property Awards winners lists, as published, linked by year.
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Southville has the most, with 1,598 reviews rated 4.6 out of 5, followed by Bishopston with 900.
The 18 CJ Hole offices, by town:
23 reviews from sellers, rated 4.9 out of 5 on average. For example, R wrote: "I bought, let and eventually sold my property all through CJ Hole - Hucculecote and they have been absolutely wonderful throughout. Tim and his team were ..."
14 reviews from buyers, rated 5.0 out of 5 on average. For example, J wrote: "My elderly parents recently purchased a property via CJ Hole. They were kept up-to-date every step of the way. Despite their own estate agent and solicitor ..."
9 reviews from landlords, rated 4.9 out of 5 on average. For example, Bartholomew wrote: "We are first time investors and CJ HOLE was recommended by a friend to help us rent our flat and manage going forward. From first day of contacting them ..."
Yes. In The Trusted Agent 2026 awards, Kingswood won Platinum, Clifton won Gold and five more branches won awards. At The British Property Awards 2018 its branches won 1 Gold award.
