Trusted Agent profile · Bristol and Somerset
Verified
★★★★★
7,262 reviews across 18 offices and 5 platforms
www.cjhole.co.uk/estate-agents-and-letting-agents/branch/cheltenham
CJ Hole has 18 offices, in Southville, Bishopston, Kingswood, Cheltenham, Clifton, Westbury-On-Trym, Brislington, Bradley Stoke, Hucclecote, Downend, Henleaze, Burnham On Sea, Worcester, Redfield, Bishopsworth, Cirencester, Weston Super Mare and Broadway (Bristol and Somerset). Together they have 7,262 reviews on five platforms, rated 4.7 out of 5 overall.
6,440
Reviews on Google
All 18 offices
66
Reviews on Facebook
All 18 offices
1
Reviews on Yell
All 18 offices
386
Reviews on Trustpilot
All 18 offices
320
Reviews on allAgents
All 18 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I bought, let and eventually sold my property all through CJ Hole - Hucculecote and they have been absolutely wonderful throughout. Tim and his team were ...Read all 23 from sellers
My elderly parents recently purchased a property via CJ Hole. They were kept up-to-date every step of the way. Despite their own estate agent and solicitor ...Read all 14 from buyers
We are first time investors and CJ HOLE was recommended by a friend to help us rent our flat and manage going forward. From first day of contacting them ...Read all 9 from landlords
It has been a pleasure talking to Ms Tilly Ryan the past few weeks. I was enquiring about rental properties for a group of new international students coming ...Read all 2 from tenants
CJ Hole's 18 offices, most reviewed first. Each has its own page.
Showing 6,432 reviews on Google only. Show every review
5/5
GoogleEthan Buckler was absolutely fantastic when showing us a property last weekend. He was incredibly knowledgeable, friendly, and made the whole experience really enjoyable. We felt well-informed and supported throughout. Highly recommend working with him!
5/5
GoogleWe requested a property valuation and CJ Hole got this arranged really quickly and had an agent with me within a few days. Justin is who we had come round for the valuation, he was really polite and respectful, he explained everything really clearly and he was even kind towards our dog who just wanted attention. Very pleased with the service we recieved.
Thank you for your review Lauren, we really appreciate it - especially Justin!
5/5
GoogleHad multiple viewings with Ethan Buckler - really genuine and has made the process easy for a first time buyer.
5/5
GoogleMinnie was great! Speedy responses too.
5/5
GoogleHad a great experience with viewing properties through CJ. Our contact Minnie has been very professional and helpful, answering all questions about the properties thoroughly and looking into anything we requested afterwards. Would highly recommend the service.
5/5
GoogleCJHole have been brilliant from start to finish with selling our property. Great local knowledge, professional good communication, and a great team especially in the Henleaze office. Wouldn't hesitate to use again or recommend to others. A big shout out to Lorraine who aided in making the experience less stressful and always kept us well informed.
Hi Kirsty, what a fab review - thank you! We're pleased you used CJ Hole for such an important transaction. Thanks again, CJ Hole Team
5/5
GoogleI had a very good experience with Minnie at CJ Hole. Minnie provided excellent support during my rental process, and the communication with Minnie was very smooth and satisfactory.
1/5
GoogleComically incompetent. We had experience as renters and our landlord was selling the house so we saw their selling methods too. There's so much to say that I'm going to make a timeline. 1. Property was advertised as furnished or unfurnished. We said we wouldn't want the majority of the furniture so they said it would be gone. When we moved in it was still there. When questioned they said we should just get rid of the stuff. (Two years later as we were moving out they again described it as furnished despite us getting rid of at least 50% of the items.) 2. The window in our flat broke within the first two weeks of tenancy. We reported it and two years later our property manager admitted they probably deleted the request. 3. The property was put up for sale. They lost the key to the flat! So we had to attend every viewing to let everyone in. The estate agents were consistently 15 minutes late which always lead to awkward exchanges with potential buyers. Agents had done no research on the property and regularly deferred to me to provide information. The landlord took the property off of the market! 4. When we handed in our notice, they "lost" the email and asked us to re send it to them. In summary: couldn't organise a fire in a match factory!
4/5
GoogleThanks for such a good experience buying a new home. I was kept informed and updated throughout the process, very professional, with warmth and friendliness. I always had prompt responses to any queries I had. …
Hi Cate, sounds like you've had a great experience with us! Thank you for leaving the review. Enjoy your new home. CJ Hole Team
5/5
GoogleWe’ve recently purchased a house from CJ Hole, a joint effort from the team at Westbury on Trym and the Henleaze branch. I cannot recommend them enough. We were specifically dealing with Clare Singh, who was a joy to work with. Excellent …
Michael, we appreciate the review, thank you. We agree that our two offices work together as a great team, giving you double the support - essential when buying and selling a home. Thank you for using us. CJ Hole Team
5/5
GoogleCJ Hole in Henleaze was the selling agent of the house we purchased. Lorraine was extremely diligent in managing the chain and keeping us informed of progress on a proactive basis. She was patient and empathetic in supporting what was, at …
John, wow, great review. A Sales Progressor is key to keeping things moving along and we're glad you've had such a great experience with us. Enjoy your new home. CJ Hole Team.
5/5
GoogleCJHole have been brilliant from start to finish with selling our property. Good knowledge about selling locally, professional, great communication, and a great team especially in the Henleaze office. Wouldn't hesitate to use again or to recommend to others. A big shout out to Lorraine who helped greatly with the whole process.
Hi Kirsty, thank you for leaving the review, we really do appreciate it. We're also grateful to hear that you will recommend us to others. CJ Hole Team
5/5
GoogleWe had an excellent viewing on a very warm day from Minnie in Southville. She was very clear and had all the information we needed about the flat, area and landlord!
5/5
GoogleA really professional service. Efficient, energetic and eager to help. Their attention to detail is of the highest order and their team are swift to sort any potential problems well before they become actual problems. I would recommend this firm without hesitation.
Thank you for taking the time to rate our service Seamus, we appreciate the feedback.
5/5
GoogleWe have been dealing with Victoria in the Whiteladies Road office and have had the impression she is very efficient and completely across her brief. Never had to wait any time for responses to any of our enquiries and always responds promptly, and with regular updates. Our purchase has been plain sailing, no problems and has happened very quickly, which we feel Victoria has had a great part to play in.
5/5
GoogleRyan and Eva at CJ Hole were very helpful and friendly whilst supporting us with our house purchase. Communication was clear and prompt and they answered all our questions.
5/5
GoogleMinnie provided exceptional service from start to finish. She was professional, responsive, and knowledgeable, making the viewing smooth and stress-free.
5/5
GoogleCarmelo was very helpful and patient, answering all our questions showing professionalism and willingness to help. We're certain he will help us find the right home for us.
5/5
GoogleIt was a very pleasant visit, and Callum showed us around the property and answered our questions. Thank you.
5/5
GoogleMinnie has been super helpful and friendly during our search for a new place, answering all our questions. Thanks Minnie!
5/5
GoogleWhole team from viewing to finalising contracts have been extremely helpful. Ethan was brilliant and helped us view the property on 2 occasions. Max was especially helpful with the last stages, guiding us through the process clearly and always there to help with any queries. Thank you!
5/5
GoogleHad 3 viewings booked with Carmelo Bartucca. He was running late due to the previous viewings and called to let me know and did all 3 booked viewings with us, even though the last one was past his working hours. Extremely helpful and friendly!
5/5
GoogleCarmelo Bartucca showed me a great selection of properties today. He was friendly, knowledgeable, and professional throughout and answered my questions clearly. I appreciated his personable communication and thoughtful approach.
5/5
GoogleThanks Camelo, you are so helpful today and very supportive. My wife commend your friendliness and ways of passing across information about each property we viewed today.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for CJ Hole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
CJ Hole and its branches won awards at The British Property Awards in one year, most recently 2018.
British Property Awards winners in one year, the group and its branches: 2018.
British Property Awards by year, 2018Source: The British Property Awards winners lists, as published, linked by year.
Tell us what you need and up to 3 trusted local agents will be in touch.
Southville has the most, with 1,598 reviews rated 4.6 out of 5, followed by Bishopston with 900.
The 18 CJ Hole offices, by town:
23 reviews from sellers, rated 4.9 out of 5 on average. For example, R wrote: "I bought, let and eventually sold my property all through CJ Hole - Hucculecote and they have been absolutely wonderful throughout. Tim and his team were ..."
14 reviews from buyers, rated 5.0 out of 5 on average. For example, J wrote: "My elderly parents recently purchased a property via CJ Hole. They were kept up-to-date every step of the way. Despite their own estate agent and solicitor ..."
9 reviews from landlords, rated 4.9 out of 5 on average. For example, Bartholomew wrote: "We are first time investors and CJ HOLE was recommended by a friend to help us rent our flat and manage going forward. From first day of contacting them ..."
Yes. In The Trusted Agent 2026 awards, Kingswood won Platinum, Clifton won Gold and five more branches won awards. At The British Property Awards 2018 its branches won 1 Gold award.
