Trusted Agent profile · Bristol and Somerset
Verified
★★★★★
7,262 reviews across 18 offices and 5 platforms
www.cjhole.co.uk/estate-agents-and-letting-agents/branch/cheltenham
CJ Hole has 18 offices, in Southville, Bishopston, Kingswood, Cheltenham, Clifton, Westbury-On-Trym, Brislington, Bradley Stoke, Hucclecote, Downend, Henleaze, Burnham On Sea, Worcester, Redfield, Bishopsworth, Cirencester, Weston Super Mare and Broadway (Bristol and Somerset). Together they have 7,262 reviews on five platforms, rated 4.7 out of 5 overall.
6,440
Reviews on Google
All 18 offices
66
Reviews on Facebook
All 18 offices
1
Reviews on Yell
All 18 offices
386
Reviews on Trustpilot
All 18 offices
320
Reviews on allAgents
All 18 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I bought, let and eventually sold my property all through CJ Hole - Hucculecote and they have been absolutely wonderful throughout. Tim and his team were ...Read all 23 from sellers
My elderly parents recently purchased a property via CJ Hole. They were kept up-to-date every step of the way. Despite their own estate agent and solicitor ...Read all 14 from buyers
We are first time investors and CJ HOLE was recommended by a friend to help us rent our flat and manage going forward. From first day of contacting them ...Read all 9 from landlords
It has been a pleasure talking to Ms Tilly Ryan the past few weeks. I was enquiring about rental properties for a group of new international students coming ...Read all 2 from tenants
CJ Hole's 18 offices, most reviewed first. Each has its own page.
Showing 6,432 reviews on Google only. Show every review
5/5
GoogleEthan recently showed me around a property and he was professional, warm, and well informed about the property. He followed up with us quickly after the viewing, answered all our questions promptly and thoroughly, and made the process feel smooth. Thanks Ethan!
5/5
GoogleThank you Ethan for your swift and professional assistance in letting my property. Perfect!!
5/5
GoogleFrom start to finish. C J Hole have been superb ,every little question ,silly question and meaningless question was never a problem for them to answer. they made the whole process quite Stress free. This is very rare with estate agents. I have bought several properties over the years. And this has been The least stressful purchase I’ve ever made . Becky and team were always very helpful .
1/5
GoogleImpossible to get in touch with anyone to even view properties. Several days of calling and calling and leaving voicemails and then they finally called back once the properties I was interested in had already been let. Exhausting.
5/5
GoogleGood experience with C J hole. My interactions with Ethan have been great, he has great customer service !
5/5
GoogleEthan was super helpful at our viewing today, was excellent with the various queries we had and was incredibly welcoming. Total recommend!
5/5
GoogleI found Justin, Ryan & Eva to be very professional when it came to selling my house in Redfield. They guided me through every step of the process , and explained everything I needed to know. I would thoroughly recommend their services if you need to buy or sell a property. Many thanks for making it a painless experience.
5/5
GoogleGreat experience with this agency, Ethan helped me find exactly what I was looking for. Highly recommended!
5/5
GoogleVery helpful, very rapid. Ethan Borsten was extra on the case
5/5
GoogleCarys was extremely efficient in renewing our tenant's agreement.
Thank you for taking the time to rate our service Elizabeth, Carys and the team really appreciate the feedback.
5/5
GoogleHaving gone to view a house today as first time buyers we were quite nervous however after meeting Callum we felt a lot more at ease. The way he explained and informed us on the house was professional yet in a way that meant we understood what he was actually telling us, making this whole experience easier. Callum Trueman
1/5
GoogleNot impressed with the lack of interest in this branch, I have been trying endlessly to contact them to view a property and cannot get through and have had no calls back. How can their sellers be happy? Clearly not proactive, would never sell with them!
We're sorry to hear you’re not happy, though we’ve looked into our records and unfortunately can’t find any trace of your enquiry or any contact with HS Property on our system. We endeavour to answer all calls to branch where possible and have a very large sales team in order to manage the high volume of calls we receive, however the team are pro-active, constantly calling out for business in addition to answering the inbound calls, so if everyone is on the phone at the time of your call, we wouldn’t be able to answer it. If you leave a voicemail or send us an online enquiry, we always respond to these the same day they are received (if within working hours) and if not, the next working day. Your review was on a Saturday, which is the most popular day for appointments and so to be able to offer our clients weekend appointments, we have reduced staff in the office on a Saturday. We missed 3 calls on the date of your review, 2 of these left a voicemail and the calls were returned the same day and 1 didn’t leave a voicemail, but we’ve since spoken to them anyway and they do not seem to have an affiliation with HS Property. We take all feedback seriously and pride ourselves on providing a responsive and proactive service to both buyers and sellers, as will be apparent from all our other reviews and the fact we have been the top performing agent in the area for 5 consecutive years. If you believe there has been a genuine issue, we’d really appreciate the opportunity to investigate further, please contact me directly on Eva.Lacey@Cjhole.co.uk and I’d welcome the opportunity to investigate this further. Kind Regards, Eva Lacey, Sales Director
5/5
GoogleCJ Hole were excellent to deal with through the purchase of a property. Their team, especially Vanessa, were always quick to resolve issues whilst the property was let.
Thank you William for taking the time to rate our service, your comments have been shared with the team, we really appreciate your feedback.
5/5
GoogleOur agent was Minnie, who did a great job throughout the process from start to finish. It was refreshing to deal with an agent who fully understood the property, and was able to address our needs and concerns.
5/5
GoogleMinnie was super punctual, as soon as we arrived bang on time she had the door open to greet us. She lead us inside and was really warm and friendly, very knowledgable about the property and was confident in answering all our questions giving us plenty of time to look round the property without feeling rushed. Also been very prompt with updates and messages. Thanks for a great viewing Minnie
5/5
GoogleEthan was incredibly helpful and accommodating with the process of viewing a property, highly recommend.
5/5
GoogleJamie was polite and helpful, had a lot of patience when I got stressed
5/5
GoogleExcellent service kept us informed throughout the sale of our house.
5/5
GoogleBoth Ethan and Minnie have been incredibly helpful in our search for flats in Bristol, very quick replies as well, would definitely recommend.
5/5
GoogleCameron showed us around a house and was great with answering our questions and making us feel at ease while viewing. Although we didn’t go for the house in the end, it was no reflection on him as couldn’t fault!
5/5
GoogleAmazing experience all around with CJ hole while doing house viewings! Minnie Challoner is so great and friendly she honestly makes you feel so comfortable and forget all the stresses that comes with finding a house! She responds quickly and accurately to questions, she gives a lot of advice on what to say and do for a good application and she is genuinely determined for you to find the right place for you! Couldn’t recommend anyone more!! Thankyou for all your help we truly appreciate it!
5/5
GoogleTim and Becky were professional and friendly when helping us buy our house. They were easily contactable, answered all questions we raised and liaised well with all parties involved. We were very pleased to have worked so closely with them. Thank you for everything you did for us.
5/5
GoogleEthan Buckler showed me around 5 properties. He was personable, friendly and most importantly knowledgeable of each of the properties and surrounding area and had the answers to all my questions. Ethan replied to my emails quickly and made me feel comfortable to take the decision to make an offer on one of the properties.
5/5
GoogleVery satisfactory viewing with Ethan Buckler. He was well informed, helpful and polite.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for CJ Hole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
CJ Hole and its branches won awards at The British Property Awards in one year, most recently 2018.
British Property Awards winners in one year, the group and its branches: 2018.
British Property Awards by year, 2018Source: The British Property Awards winners lists, as published, linked by year.
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Southville has the most, with 1,598 reviews rated 4.6 out of 5, followed by Bishopston with 900.
The 18 CJ Hole offices, by town:
23 reviews from sellers, rated 4.9 out of 5 on average. For example, R wrote: "I bought, let and eventually sold my property all through CJ Hole - Hucculecote and they have been absolutely wonderful throughout. Tim and his team were ..."
14 reviews from buyers, rated 5.0 out of 5 on average. For example, J wrote: "My elderly parents recently purchased a property via CJ Hole. They were kept up-to-date every step of the way. Despite their own estate agent and solicitor ..."
9 reviews from landlords, rated 4.9 out of 5 on average. For example, Bartholomew wrote: "We are first time investors and CJ HOLE was recommended by a friend to help us rent our flat and manage going forward. From first day of contacting them ..."
Yes. In The Trusted Agent 2026 awards, Kingswood won Platinum, Clifton won Gold and five more branches won awards. At The British Property Awards 2018 its branches won 1 Gold award.
