Trusted Agent profile · Bristol and Somerset
Verified
★★★★★
7,187 reviews across 18 offices and 5 platforms
www.cjhole.co.uk/estate-agents-and-letting-agents/branch/cheltenham
CJ Hole has 18 offices, in Southville, Bishopston, Kingswood, Cheltenham, Clifton, Westbury-On-Trym, Brislington, Bradley Stoke, Hucclecote, Downend, Henleaze, Burnham On Sea, Worcester, Redfield, Bishopsworth, Cirencester, Weston Super Mare and Broadway (Bristol and Somerset). Together they have 7,187 reviews on five platforms, rated 4.7 out of 5 overall.
6,419
Reviews on Google
All 18 offices
62
Reviews on Facebook
All 18 offices
1
Reviews on Yell
All 18 offices
378
Reviews on Trustpilot
All 18 offices
278
Reviews on allAgents
All 18 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I bought, let and eventually sold my property all through CJ Hole - Hucculecote and they have been absolutely wonderful throughout. Tim and his team were ...Read all 23 from sellers
My elderly parents recently purchased a property via CJ Hole. They were kept up-to-date every step of the way. Despite their own estate agent and solicitor ...Read all 14 from buyers
We are first time investors and CJ HOLE was recommended by a friend to help us rent our flat and manage going forward. From first day of contacting them ...Read all 9 from landlords
It has been a pleasure talking to Ms Tilly Ryan the past few weeks. I was enquiring about rental properties for a group of new international students coming ...Read all 2 from tenants
CJ Hole's 18 offices, most reviewed first. Each has its own page.
Showing 6,411 reviews on Google only. Show every review
5/5
GoogleCj hole were very helpful . They were always there to answer any questions and help me. Many thanks Sue
Hi Sue Thank you so much for your kind review. We are so pleased you were happy with our service. Best wishes, Edward
5/5
GoogleWent for a viewing with Jack and was very informative. Easy to chat too and happy to find out any questions he didn't know the answer to really quickly
4/5
GoogleA great service from c j hole Once again Stan , netham , Colmelo , Max , William
5/5
GoogleCarmelo and Ethan have been absolutely amazing throughout the whole process of renting our flat. They were very professional, always responsive to any queries, and made everything clear and straightforward. What really stood out was their friendly and positive attitude, always with a smile and ready to help. Renting can sometimes feel stressful, but with Carmelo and Ethan, it has been smooth and reassuring. We cannot wait to move into our new house. Highly recommend them!
5/5
GoogleWe had the pleasure of working with Ethan during our recent search for a rental property. Ethan has been very professional, approachable, and incredibly supportive. We had two viewings with him, and despite missing a previous appointment, he went out of his way to fit us in this morning,accommodating our schedule with genuine care. His guidance and patience made what could have been a stressful process much smoother and less daunting. We truly appreciate his dedication and would highly recommend him to anyone looking for a letting agent who goes the extra mile.
5/5
GoogleGreat experience with being viewed round a house. Thomas Sully showed up early and on time, was polite, honest and great to chat to, letting us know everything we needed to know as well as giving some great advice for first time buyers.
5/5
GoogleSold the property within a few hours.Kept us executors fully informed with updates to completion. Highly recommended
Thank you for all your help during the transaction, and thank you for this very kind review. We wish you and your family all the best for the future. Best Wishes, Edward.
5/5
GoogleBig thumbs up to Lucy of the Clifton Branch for always being on top of any issues, attentive to needs and exceptionally fast response!
Thanks Gavin for the Five Stars! Lucy and the Team really appreciate the feedback.
5/5
GoogleThomas Sully was the Agent that showed us around a property, he was on time, polite, very helpful and we were not rushed at all. Would highly recommend Thomas.
5/5
GoogleExperience with letting and selling really great teams, decided on selling with them. Couldn’t have been more helpful, Very efficient, answered any queries promptly, Kerry kept on top of the selling process to get it through as smoothly and stress free as possible. Would definitely recommend this branch of CJ Hole.
Thank you for the Five Stars and your kind words! we are thrilled to read about your positive experience with the team, and your comments have been shared and they're delighted to have been of service.
5/5
GoogleHad some viewings with a friendly agent Tom, who is always polite and keen to help with queries and advice
5/5
GoogleThomas Sully has been incredibly helpful and patient, thank you for your help!
4/5
GoogleFreya Abbott showed us around a few properties and was polite and professional throughout.
Thank you for the Five Stars Zohair, Freya and the team really appreciate your feedback
5/5
GoogleWilliam assisted us with completing a tenancy recently and I couldn't be more pleased with the services he provided. He was prompt in responding to our emails and made the entire process seamless. … More
5/5
GoogleJamie handled my tenant finding service for my flat and I also used CJ Hole last year for the same service. The whole process has gone so smoothly as it had previously and I cant recommend … More
1/5
GoogleMore like zero star! Arrogant Rafal of CJ Hole money grabbing unhelpful piece of work. Very quick at pointing out faults some of which were there before we moved in….i.e blue tac on kitchen wall. Funny, when you need him in the freezing cold, and the water and heating go on a Friday night his answer FOLLOW THE PROCEDURE…contact the emergency plumber, who would not do anything until the Tuesday, then it goes again after supposedly being repaired. Funny when rent needs to be paid there is no delay grabbing that! When we moved in we pointed out things were unfinished this fell on deaf ears. He made us weed the driveway but guess what there were no garden tools supplied, so had to go and buy some, not good for a student budget! It was also suggested that we get a cleaner that they recommended, with whom I got in contact with after many attempts who said they would get back to me. After two weeks of no contact and me calling every day, they finally got in touch with me and told me Rafal said we no longer needed her. Definitely does not view students the same as private tenants!
We’re really disappointed to hear that you were not satisfied with your recent experience with CJ Hole. There appears to be differences in our understandings of what has happened and we have tried to discuss this with you, if you would like to discuss this further please get in touch. We appreciate customer feedback (good or bad) as it gives us an opportunity to review and improve our services if and where it is needed.
5/5
GoogleNatasha Over is a great property manager and produces high quality routine inspection reports. She provides expert property management advice to all stakeholders involved. Well done Natasha and keep going!
5/5
GoogleCJ Hole are an extremely professional organisation who make the letting process extremely easy for landlords. All the Team are very knowledgeable and efficient. I have no hesitation in recommending their services.
5/5
GoogleMax Day was fantastic, highly recommend. Handsome chap!
5/5
GoogleWe went for a viewing today with Ethan Buckler. He presented the property professionally. He arrived on time and knowledgeable about the property. He answered all our questions as well as offered solutions to our concerns. The viewing went smoothly and we have decided to make an offer. We are looking forward to the vendor's favorable response. Thank you Ethan!
5/5
GoogleA big thank you to the staff of CJ Hole for all their support and professionalism during my recent sale. A particular shout out to Kay who kept me just the right side of sane whilst dealing with the vagaries of the house selling procedure,
Dear Jacqui, We are thrilled to have supported you through your selling journey and truly appreciate your kind words! It's fantastic to hear Kate was able to provide the guidance needed to keep things smooth and steady. Thank you again for choosing CJ Hole with Edward Creswick
5/5
GoogleHad a viewing the other day and Ethan was the negotiator who did a brilliant go through the aparment .
5/5
GoogleExcellent service, easy to reach, easy to arrange appointments and on time, Ethan borsten the agent was very helpful and extremely nice, patient and answered all my queries about the property Thanks Ethan Mohamed
1/5
GoogleCJ Hole were consistently useless, always unprofessional and often Illegal. Highlights included: - Letting people come into my house to remove my dishwasher without warning me. - Letting people into my bedroom for "maintenance" without warning me. - Stating that we had to give back the keys early. - Booking viewings at unreasonable times and when we rejected them asking us to organise viewings ourselves. - Taking 11 months to fix a roof leak, during which time I had to scrape mould off my walls - Offering to bribe me to remove this review. - Delaying an agreed rent refund until after we had moved out and then denying knowledge of it. I twice had to threaten them with legal action to get solutions to the problems I raised. Avoid at all costs.
Thank you for your comments, we value all feedback, good and bad, and we are very sorry to hear that on this occasion you feel you have had a bad experience. We will reach out to you directly to review your concerns and we hope we can find a way to resolve them.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for CJ Hole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
CJ Hole and its branches won awards at The British Property Awards in one year, most recently 2018.
British Property Awards winners in one year, the group and its branches: 2018.
British Property Awards by year, 2018Source: The British Property Awards winners lists, as published, linked by year.
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Southville has the most, with 1,595 reviews rated 4.6 out of 5, followed by Bishopston with 891.
The 18 CJ Hole offices, by town:
23 reviews from sellers, rated 4.9 out of 5 on average. For example, R wrote: "I bought, let and eventually sold my property all through CJ Hole - Hucculecote and they have been absolutely wonderful throughout. Tim and his team were ..."
14 reviews from buyers, rated 5.0 out of 5 on average. For example, J wrote: "My elderly parents recently purchased a property via CJ Hole. They were kept up-to-date every step of the way. Despite their own estate agent and solicitor ..."
9 reviews from landlords, rated 4.9 out of 5 on average. For example, Bartholomew wrote: "We are first time investors and CJ HOLE was recommended by a friend to help us rent our flat and manage going forward. From first day of contacting them ..."
Yes. In The Trusted Agent 2026 awards, Kingswood won Platinum, Clifton won Gold and five more branches won awards. At The British Property Awards 2018 its branches won 1 Gold award.
