★★★★★ 1/5
GoogleAvoid this estate agent if possible and I wasn't even their customer, I have to give 1 star to simply get my point across
They were the estate agent handling a property in our chain and similar to the solicitors dealing with the property they were on par with lacking communication skills. As the transaction was ongoing we were reaching out to our estate agent to get updates as we knew this part of the chain was the only outstanding party as the rest of the chain was complete and ready to move.
Multiple emails and phone calls with our estate agent to get the following back "no responses from emails and constantly ringing though and going to voicemail with no replies." This had gone on for multiple weeks with no responses at all, by this time mortgage offers throughout the chain were coming to expiring and needed to get a tangible update. A voicemail was subsequently left by our estate agent emphasising the urgency to get an update with the information given. After this they did get a response,not to provide any update to the chain but simply to state they weren't happy with the manner of the voicemail being left. Not to provide an update to the sales but a review of the voicemail itself.
After all this we still hear nothing from them, the reason for this turns out to be that the original person dealing with the sale left the company, their replacement left the company also shortly after and the transaction was left with the area director, all of which failed to respond to any communications nor update us that could be delays due to handing over of the sale. All of this in itself is shocking behaviour, no disregard for the fact that there were multiple parties in the chain at a point where the whole chain could fall through due to lack of timely responses.
The only good thing to come from this was that we no longer have to deal with this estate agent as the chain collapsed and no longer have the stresses of the lack of any updates from them and now moved onto an estate agent that has competency and understands the nature of timely responses and customer satisfaction.
Luke · 6 November 2025 · CJ Hole Southville
★★★★★ 4/5
GoogleExperience of dealing with Rob and Tom was positive. Rob was showing good friendly communication. He was supportive in taking the right steps to buy the property we wanted. Tom really put attention to take good pictures of our house for sale.
Overall we completed both: sale and purchasing new property through CJHole in Westbury on Trym successfully. However, I had impression some things could work better. We have never had sign "For sale" or "Sold" by our house. The agent who showed our property to the buyer has never seen our house before. The lady who was giving us 2nd viewing on our future house didn't know much about the house.
I like that our house was priced as individual unique property not only influenced by the area statistics (last house sold in the area and etc). Another agent only looked at our house by some local information. Without showing any enthusiasm to me - he didn't gain my confidence in selling my house for good price (despite he was cheaper to deal with).
Justyna · 6 November 2025 · CJ Hole Westbury On Trym
Agent replied · 17 November 2025
Hi Justyna, thank you for taking the time to leave the review for us, we really do appreciate it. It sounds like Rob and Tom have made a superb impression and we're pleased. We take on board your further comments too. Enjoy your new home. CJ Hole Team
★★★★★ 5/5
GoogleFantastic service from initial enquiry to completion. Ed and his team could not do enough for us. Professional, patient and kept me updated throughout what could have been a stressful time. I wouldn’t go anywhere else for conveyancing matters. Thank you CJ Hole Burnham-on-Sea!
Anna · 6 November 2025 · CJ Hole Burnham-On-Sea Sales
Agent replied · 6 November 2025
Dear Anna
Thank you so much for your kind review. We are so pleased you have been happy with our service.
All the very best,
Edward
★★★★★ 5/5
GoogleThe Kingswood team have been fab from first viewing to completion during the purchase of our first home. Kerry Ray in particular has been amazing and made the process much quicker and smoother! Our solicitors were a bit rubbish and I doubt we’d have completed by now if it weren’t for Kerry’s involvement. She was able to chase our solicitors and actually get the answers/results that we were unable to. Kerry advocated for us in a big way towards the end of the process and we are beyond grateful- thank you thank you thank you!!!!
Mae · 6 November 2025 · CJ Hole Kingswood
★★★★★ 5/5
GoogleMinnie and Jess in the progressions team have been very helpful through the sale process! Many thanks you guys.
James · 6 November 2025 · CJ Hole Brislington
★★★★★ 5/5
GoogleReally good service from Emma. Got us booked for a viewing swiftly and once we applied for the house, same day they confirmed with landlord. Overall good experience.
Rajan · 5 November 2025 · CJ Hole Bradley Stoke
Agent replied · 18 December 2025
We’re delighted that you had such a smooth experience with Emma. Thank you for choosing CJ Hole, and we wish you all the best in your new home!
★★★★★ 5/5
GoogleProfessional, quick and efficient in securing a lovely place. Shout out to Ethan Marlborough for being so kind and helping me through the process. Deserves a raise ASAP.
Habiba · 5 November 2025 · CJ Hole Cheltenham
Agent replied · 13 April 2026
Thank you for taking the time to leave us a review! We really appreciate the feedback! If we can be of any assistance please do not hesitate to get in contact.
★★★★★ 5/5
GoogleI have used CJ Hole to let my flat in Cheltenham. Ethan Marlborough was the agent I dealt with and he gave me super service. The letting went speedily and Ethan dealt with details very professionally, a great help to me as I don’t live in Cheltenham, but 60 miles away. Highly recommended.
John · 5 November 2025 · CJ Hole Cheltenham
Agent replied · 13 April 2026
Thank you for taking the time to leave us a review! We really appreciate the feedback! If we can be of any assistance please do not hesitate to get in contact.
★★★★★ 5/5
GoogleI have recently sold my house through CJ Hole, Southville office. I chose them as they knew the local market and were realistic in their pricing. Also when Sam Gray valued my property he was patient and did not pressurise me. Their online portal was easy to use. They sold my house quickly (excellent photos) and stayed on the case until completion. Jessica Warren was especially helpful in pushing through the mire of my being in a 6-house chain! Thank you to the Team.
Maggie · 5 November 2025 · CJ Hole Brislington
★★★★★ 5/5
GoogleMillie Challoner Her input in pushing matters along re the sale of 1 Alma Place South Liberty Lane very much appreciated and certainly made a difference, Thank you Millie
Regards
Roger Chambers
Roger · 5 November 2025 · CJ Hole Brislington
★★★★★ 5/5
GoogleEmma warren, I met Emma the first time to view a rented property, she was very friendly and bubbly, always smiling also very helpful on moving forward as I have never rented before and did not have a clue what I was doing. She taught me through the process and was extremely professional in every aspect.
Deborah · 4 November 2025 · CJ Hole Bradley Stoke
Agent replied · 20 March 2026
Hi Deborah, thank you for sharing your experience! It’s lovely to know Emma’s helpful nature made such a positive impact. We wish you the very best and are here if you need anything else!
★★★★★ 5/5
GoogleRented a room as part of an existing flatshare through CJ Hole, the process was overseen by Jess who was superb - communicating clearly from start to finish, ensuring I was always informed and confident in each step. Contract amendments/clarifications were handled very promptly and to good effect. Jess was also consistently easy to reach, which made the whole experience smooth and efficient.
Tom · 4 November 2025 · CJ Hole Bishopston
Agent replied · 20 November 2025
Dear Tom. Thank you so much for your kind words and the 5-star review! We are thrilled to hear about your positive experience with our team at CJ Hole Your kind comments to Jess have been shared and they're delighted to have been of service. We deeply appreciate your recommendation and look forward to assisting you again in the future.
★★★★★ 5/5
GoogleWe have had an excellent experience with CJ Hole Bishopston letting & managing our flat. They have been friendly, efficient and highly responsive to everything that has arisen or been required, particularly Rafal, the manager for our property. Magda has been similarly excellent in renewing our tenancy agreement.
Paul · 4 November 2025 · CJ Hole Bishopston
Agent replied · 18 May 2024
Thank you Paul for taking the time to write a Five Star Review for us, Raf and the team really appreciate the feedback, Friendly, Efficient and Highly Responsive are all words we love to read!
★★★★★ 5/5
GoogleMinnie Challoner was extremely helpful throughout the process of my recent house purchase. She was very proactive in chasing the solicitors on both sides to keep things moving, and very responsive whenever I had questions. Thank you for helping make the purchase as smooth as possible!
Simon · 4 November 2025 · CJ Hole Brislington
★★★★★ 5/5
GoogleJess at C J Hole has been amazing, when I lose my sale she did everything she can to keep my purchase and got back to me straight away when I then resold within the week! Could not recommend more!
R · 4 November 2025 · CJ Hole Brislington
★★★★★ 5/5
GoogleWe have had a lovely experience with CJ Hole and were shown the properties by Tom Sully and Ethan Buckley, both of which were very helpful and felt truly genuine.
Archie · 4 November 2025 · CJ Hole Brislington
★★★★★ 5/5
GoogleOnce again, CJ Hole delivers great professionalism in getting my property let. Both Ethan and Max have been brilliant, ever since I instructed them in providing a friendly and effective service that can only be appreciated. A pleasure to work with them.
Mark · 4 November 2025 · CJ Hole Brislington
★★★★★ 4/5
GoogleI had a viewing today in one of the properties with Ethan. He was very nice to us and provided us with necessary information. Ethan was friendly and very professional. I highly recommend him for your smooth and amazing viewing experience.
Temitope · 4 November 2025 · CJ Hole Brislington
★★★★★ 1/5
GoogleThere are no words, appalled, absolutely appalled!
Lynn · 3 November 2025 · CJ Hole Burnham-On-Sea Sales
Agent replied · 4 November 2025
Dear Mrs A
We have a zero tolerance policy when it comes to unreasonable behaviour. Your last visit to our office and outburst towards a teenage member of our team was I’m afraid unacceptable and totally unjustified. You were given the opportunity to apologise but chose not to and that is why I moved to continue the sales progression via your solicitor only.
As a business owner I have a duty of care to all my staff.
Edward Creswick
Director
★★★★★ 5/5
GoogleRating only, no written review.
Rami · 3 November 2025 · CJ Hole Clifton
★★★★★ 5/5
GoogleWe have had an incredible experience working with Emma. She has been compassionate, knowledgeable and really has gone above and beyond in trying to help us. We couldn’t be more grateful
Minnie · 2 November 2025 · CJ Hole Bradley Stoke
Agent replied · 20 March 2026
Dear Minnie, we are so grateful for this wonderful review. Emma is a fantastic member of the CJ Hole team, and she always aims to go above and beyond for our clients. Hearing that she provided the knowledge and support you needed is exactly what we love to hear :) Thank you.
★★★★★ 5/5
GoogleCarmelo Bartucca has been incredibly helpful, especially when we were in urgent need of a place to stay. We're eagerly waiting to get the keys soon!
Shatakshi · 1 November 2025 · CJ Hole Southville
★★★★★ 5/5
GoogleC J Holes Andy Karleigh and Ryan have been great to deal with.very helpful and efficient
MELANIE · 1 November 2025 · CJ Hole Bishopston
Agent replied · 5 November 2025
Thank you so much for the kind comments Melanie. It is very much appreciated.
★★★★★ 5/5
GoogleSkye from CJ Hole has been amazing in handling our property management needs. She’s professional, efficient, and incredibly attentive. Every interaction with her has been smooth and stress-free :)
Frankie · 1 November 2025 · CJ Hole Clifton
Agent replied · 20 November 2025
A glowing review, thank you Frankie. "Professional, efficient, attentive" etc are all words we're glad to see in our reviews. We appreciate your feedback and the Five Stars. CJ Hole Team
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