Trusted Agent profile · Bristol and Somerset
Verified
★★★★★
7,266 reviews across 18 offices and 6 platforms
www.cjhole.co.uk/estate-agents-and-letting-agents/branch/cheltenham
CJ Hole has 18 offices, in Southville, Bishopston, Kingswood, Cheltenham, Clifton, Westbury-On-Trym, Brislington, Bradley Stoke, Hucclecote, Downend, Henleaze, Burnham On Sea, Worcester, Redfield, Bishopsworth, Cirencester, Weston Super Mare and Broadway (Bristol and Somerset). Together they have 7,266 reviews on six platforms, rated 4.7 out of 5 overall.
6,425
Reviews on Google
All 18 offices
87
Reviews on Facebook
All 18 offices
1
Reviews on Yell
All 18 offices
49
Reviews on The Trusted Agent
All 18 offices
384
Reviews on Trustpilot
All 18 offices
320
Reviews on allAgents
All 18 offices
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I bought, let and eventually sold my property all through CJ Hole - Hucculecote and they have been absolutely wonderful throughout. Tim and his team were ...Read all 23 from sellers
My elderly parents recently purchased a property via CJ Hole. They were kept up-to-date every step of the way. Despite their own estate agent and solicitor ...Read all 14 from buyers
We are first time investors and CJ HOLE was recommended by a friend to help us rent our flat and manage going forward. From first day of contacting them ...Read all 9 from landlords
It has been a pleasure talking to Ms Tilly Ryan the past few weeks. I was enquiring about rental properties for a group of new international students coming ...Read all 2 from tenants
CJ Hole's 18 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for CJ Hole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Showing 6,417 reviews on Google only. Show every review
5/5
GoogleGreat service from Thomas, he was very polite and responded promptly. Danny has also been very helpful and proactive in helping me find a house.
We are utterly delighted to hear Thomas and Danny made such a positive impression. Their prompt responses and proactive approach reflect the standard we work hard to maintain. Thank you, Elsa.
5/5
GoogleBen Pursey was super helpful and knowledgeable about both the properties and the areas they were in. Great experience.
We sincerely value your kind words about Ben. It's great to hear he was helpful and knowledgeable about the properties and local areas. We'll pass your feedback on to him.
5/5
GoogleWe put our house up with CJ Hole in 2026. We had some major ups and downs but honestly the communication and interaction with Jessica Warren who was in charge of our case, was absolutely amazing! She kept us in the loop the whole was through and if we asked for updates she more than obliged. It’s really good when you have a team that communicate through email and phone so well. She was amazing to deal with and when we finally got to meet at key hand over, she was just as lovely in person. So thank you Jess for everything.
Thank you for your review, Laura. Jessica's communication and dedication clearly made a real difference through the ups and downs. We'll pass your kind words on to Jess, it means a great deal to the whole team.
5/5
GoogleWe had a difficult journey with the whole house buying process and CJ Hole was the only constant I could count on . Jessica warren was amazing and very supportive, thank you all for your support
Your positive feedback means a great deal to us. We're glad Jessica Warren could support you through a difficult journey. We'll pass your kind words on to her and the team.
5/5
GoogleA very efficient and helpful team. Jess was particularly helpful and I’m not sure we’d have got the sale over the line without her help. The local office made it easy to pop in and is a prime spot for potential buyers.
We are delighted to hear Jess and the team helped get your sale over the line. The local office being well-placed for potential buyers is something we are proud of. Thank you, Lorraine.
5/5
GoogleHolly Jenkins has been my main contact for the progression of my purchase so far, she has been incredible with keeping me updated and is so kind and personable on the phone. Definitely makes the process a lot nicer and easier! :)
5/5
GoogleHolly has been our main point of contact for our sale and she's been an absolute pleasure to deal with. Really personable and helpful with any queries that we've had with the sale process. Has been a great help and we really appreciate it.
5/5
GoogleThank you so much to Debbie and Emma for making the sale of our house in Cirencester as easy as possible. Thanks for replying phone calls and emails so quickly I can thoroughly recommend Mark Prewett
5/5
GoogleI have just purchased a cottage in Cirencester and Emma Davies was the agent of CJ Hole estate agents. She was amazing, a lovely lady, always helpful, great communicator, nothing has ever been to much trouble. I would thoroughly recommend dealing with her if you get the opportunity. Also a little shout out to Jon & Debbie as they too were helpful, Emma is a credit to herself, the company she works for and the industry she is in. Thanks for everything Emma you were a pleasure to work alongside.🙂👏
1/5
GoogleOur experience with CJ Hole as managing agents has been extremely disappointing. Throughout our tenancy, we raised multiple issues, many of which were not dealt with promptly or effectively, and communication was often poor. One of the most serious issues was the shower thermostat. The thermostat was not functioning correctly, meaning the shower temperature could only be controlled through the boiler. We had children living in the property and, unfortunately, one of our children was scalded. We had requested that this issue be addressed around a year before the eventual works were carried out. We remain extremely concerned that this issue existed when we moved into the property and that the property was rented to a family with children without the problem being properly rectified or clearly communicated. We were also left without a working carbon monoxide alarm in the kitchen next to the gas boiler. This was something CJ Hole was aware of before we moved in, as the issue was recorded in the property inventory. The carbon monoxide alarm in the living room had also expired before we moved into the property, yet this was not identified until approximately a year later during a gas safety inspection. Given the presence of gas appliances within the property, we find this particularly concerning. We also experienced leaks in one of the bedrooms whenever it rained. This issue was reported but remains outstanding even though we have now left the property. We also experienced a significant moth/larvae infestation in the kitchen. Larvae were found coming from the kitchen ceiling, and despite reporting the issue, there was a lengthy delay before pest control arranged through CJ Hole attended. We had to seek our own pest control advice because we felt the issue was not being dealt with quickly enough. Moths remained present throughout the property when we left. There were also substantial concerns about the condition of the property when we moved in. It was not in the standard of cleanliness we would reasonably expect from a property being handed over to new tenants. We found clothing and socks beneath furniture, significant amounts of dog hair, dirty carpets and a shower that had not been properly cleaned. We ultimately paid for professional carpet cleaning ourselves because of the condition of the carpets. During works arranged through the managing agent, contractors caused further problems, including damage to carpets and a flooded kitchen after waste pipes were not correctly reattached following work involving the washing machine. We were also left with outstanding issues relating to the bathroom, shower and gas fire. What has been particularly frustrating is the handling of our complaints. We repeatedly contacted CJ Hole through the appropriate channels, yet felt that issues were closed or dealt with without the underlying problems actually being resolved. When one case was closed, we immediately advised that the issue remained ongoing, but received no meaningful response. We have kept a detailed record of communications, dates, photographs and events throughout the tenancy and will rely on that documentation where necessary. We have now left the property, but our experience has left us extremely dissatisfied with the service we received. We expected a professional managing agent to communicate effectively, act promptly when serious issues were reported and properly oversee contractors and property maintenance. Unfortunately, that was not our experience. If I could have give no stars, I would have.
We are sorry to hear that you are unsatisfied with the service that we provided throughout your tenancy. We appreciate your feedback & in order for us to improve our services, your Property Manger will reach out to you to discuss your disappointment further.
1/5
GoogleExtremely disappointing experience Our experience with CJ Hole has been extremely disappointing. Throughout our tenancy, we experienced numerous issues with the property, many of which remained unresolved for an unreasonably long period of time, in some cases, for an entire year. One particularly concerning issue was the shower thermostat, which did not work properly and meant we had no control over the water temperature. The water could be dangerously hot or completely cold, which was particularly worrying as we have three young children. When we raised this issue, we were rather dismissively told that there were other ways of washing in the property, such as using the bath. However, the bath is supplied by a hot water tank with limited capacity, effectively providing enough hot water for one bath per day. For a household of five people, this is clearly not a practical alternative. Unfortunately, this was just one of many issues we experienced. There were so many problems throughout our tenancy that it would be difficult to list them all here. Communication was another major issue. Complaints regularly took around three weeks simply to receive an acknowledgement, followed by further delays before anything was actually addressed, assuming it was dealt with at all. There was very little sense of urgency, even when issues were affecting our family's day-to-day living conditions. What was particularly frustrating was the way our complaints were subsequently presented back to us. We were repeatedly given assurances that issues had been dealt with, or that CJ Hole had acted promptly and appropriately, when this simply did not reflect our experience. At times, the wording of their responses felt as though they were attempting to convince us that everything had been handled correctly, rather than genuinely acknowledging the problems we had raised. Our final complaint was a particularly clear example. We were told in writing that CJ Hole could see that all of our issues had been dealt with promptly by them. Having personally experienced the lengthy delays, unanswered issues and repeated chasing required throughout our tenancy, we found this statement extremely difficult to understand. The biggest frustration was not simply that things went wrong, problems can happen with any property. It was the lack of urgency, the repeated delays, the failure to properly address certain issues and, ultimately, being told a version of events that did not match our actual experience. Overall, this tenancy caused a great deal of unnecessary stress and frustration. Based on our experience, I would strongly recommend that prospective tenants carefully consider the level of service and responsiveness they may receive before choosing to rent through CJ Hole.
Hi Marc, we’re sorry you feel your experience hasn’t been satisfactory to date. We are keen to discuss your experience as we value feedback (good or bad). Please reach out to your property manager and hopefully we will be able to come to a resolution that satisfies your concerns. Kind Regards, CJ Hole
5/5
GoogleI've had consistently good experiences with CJ Hole Bishopston. Senior Sale Negotiator Liam has been a great help in particular. I've done several viewings with him now, and he has made a noticeable effort to understand my situation and property search criteria. He has a positive 'can do' attitude and works hard to sell houses. This included staying late to do an out-of-hours viewing to fit around my work schedule, and acting as a great 'middle man' between myself and a seller to try and agree a deal between us. I have not yet brought a house through them, but CJ Hole's proactive approach really stands out compared to other estate agents.
Thank you Jack, for noting Liam's efforts and enthusiasm while conducting viewing tours. We hope to find you a suitable home very soon.
5/5
GoogleColin and Ben have been superb. Very responsive by phone and email and able to provide excellent support. Colin’s photos have been spot on!
We sincerely value your kind words about Colin and Ben. Their responsiveness and Colin's photography reflect the standards we hold dear at CJ Hole Brislington. We're pleased the support met your expectations.
5/5
GoogleBen Pursey has been supporting me to find a tenant he is been conducting a very professional approach and look forward to work with him in future .
We are glad to hear Ben Pursey's professional approach made such a positive impression. At CJ Hole Southville, we take pride in delivering consistent, reliable service. We look forward to supporting you further.
5/5
GoogleTom was great. He was very helpful and answered all of my questions efficiently. I was able to look around the property at my own pace and he was quick to send me more information.
Thank you, Lilly. We're glad Tom was helpful and answered your questions efficiently. It's great to hear you felt comfortable viewing the property at your own pace.
5/5
GoogleThank you so much for your super speedy support today. Really did go the extra mile to support me in a locked out situation
Thanks, Lynsay. We're glad the team went the extra mile during your locked-out situation. Swift, reliable support is what we strive to provide, and it's rewarding to know we delivered when it mattered most.
5/5
GoogleGreat viewing experience with Tommy and super proactive in getting us to apply!
Thank you for your review, Milo. We're glad Tommy made such a positive impression. It's great to hear the viewing went well and that the process felt straightforward from the start.
5/5
GoogleThis is a message of thanks to Jessica for her help in progressing the sale of our property. We were very grateful to you Jess for the way you dealt with problems which could easily have become major issues. You were always very pleasant to talk to and very professional in your approach. You always phoned or emailed when you said you would which was greatly appreciated. You are an asset to CJHole and they are lucky to have you! Thank you again for your time and patience.
We greatly appreciate your kind words about Jessica. It's wonderful to hear she handled challenges professionally and communicated reliably throughout. We'll pass your thanks to her, feedback like this means a great deal to the team.
5/5
GoogleVery highly recommended! They helped us through the process, giving us a whole bunch of useful information (we were first-time buyers so knew basically nothing), kept us in the loop throughout, chased up solicitors, all in all an excellent service!
5/5
GoogleEmma Davis at CJ Hole has been an absolutely amazing agent during the purchase of our home. She was a great combination of both professional as well as human and kept me calm during the stress of waiting to exchange. Emma ensured she found the right price for both her client as well as myself as the purchaser. She was also on hand whenever I needed to make numerous visits with builders and family members. Highly recommend
5/5
GoogleWe rented our house through the CJ Hole Hucclecote branch in January 2023, and we have had a very positive experience with the team. Ami and Danielle have always been friendly, professional and helpful throughout the whole rental process. Since we moved into the property, they have continued to make sure that any issues are dealt with properly. More recently, we had a water leak issue involving Severn Trent which we found difficult to resolve ourselves. A special thank you to Shelly for her professionalism, responsiveness and helpfulness. She contacted Severn Trent on our behalf, helped us find a practical way forward, and followed up the case regularly to make sure the problem was properly investigated and resolved. We are very happy to recommend the CJ Hole Hucclecote branch to our friends and to anyone looking for a trustworthy, professional and supportive letting agent.
5/5
GoogleI had a really positive experience with Liam. He was friendly, approachable, and very helpful while showing me around the property. He gave me useful information about the house and, what I particularly appreciated, added extra details based on the things I was asking about and talking about as we walked through. It made the viewing feel much more personal and informative rather than just a standard tour.
Liam really appreciates you doing a review of your experience while dealing with him Chad. Thank you for taking the time.
5/5
GoogleBen Pursey you are exceptionally good in what you are doing,you made my viewing experience worth it,no stress,answering every question with clarity and calmness. Thank you Ben
Thank you immensely for recognising Ben Pursey's efforts. His clarity and calmness during viewings reflect the standards we uphold at CJ Hole Southville.
5/5
GoogleVery smart and well maintained apartments , did our house viewing with Ben , what a friendly person .
Thank you for sharing your experience, Takudzwa. It is good to know the flats impressed you. Ben will be pleased to receive your kind words, we are proud to have him represent CJ Hole Southville.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Southville has the most, with 1,598 reviews rated 4.6 out of 5, followed by Bishopston with 901.
The 18 CJ Hole offices, by town:
23 reviews from sellers, rated 4.9 out of 5 on average. For example, R wrote: "I bought, let and eventually sold my property all through CJ Hole - Hucculecote and they have been absolutely wonderful throughout. Tim and his team were ..."
14 reviews from buyers, rated 5.0 out of 5 on average. For example, J wrote: "My elderly parents recently purchased a property via CJ Hole. They were kept up-to-date every step of the way. Despite their own estate agent and solicitor ..."
9 reviews from landlords, rated 4.9 out of 5 on average. For example, Bartholomew wrote: "We are first time investors and CJ HOLE was recommended by a friend to help us rent our flat and manage going forward. From first day of contacting them ..."
Yes. In The Trusted Agent 2026 awards: CJ Hole, Kingswood won Platinum; CJ Hole, Clifton won Gold; CJ Hole, Bishopston won Gold; CJ Hole, Bristol won Gold; CJ Hole, Henleaze won Gold; CJ Hole, Bristol won Trusted Agent; CJ Hole, Hucclecote won Trusted Agent.
Tell us what you need and up to 3 trusted local agents will be in touch.
