Trusted Agent profile · Bristol and Somerset
Verified
★★★★★
7,266 reviews across 18 offices and 6 platforms
www.cjhole.co.uk/estate-agents-and-letting-agents/branch/cheltenham
CJ Hole has 18 offices, in Southville, Bishopston, Kingswood, Cheltenham, Clifton, Westbury-On-Trym, Brislington, Bradley Stoke, Hucclecote, Downend, Henleaze, Burnham On Sea, Worcester, Redfield, Bishopsworth, Cirencester, Weston Super Mare and Broadway (Bristol and Somerset). Together they have 7,266 reviews on six platforms, rated 4.7 out of 5 overall.
6,425
Reviews on Google
All 18 offices
87
Reviews on Facebook
All 18 offices
1
Reviews on Yell
All 18 offices
49
Reviews on The Trusted Agent
All 18 offices
384
Reviews on Trustpilot
All 18 offices
320
Reviews on allAgents
All 18 offices
Tell us what you need and up to 3 trusted local agents will be in touch.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I bought, let and eventually sold my property all through CJ Hole - Hucculecote and they have been absolutely wonderful throughout. Tim and his team were ...Read all 23 from sellers
My elderly parents recently purchased a property via CJ Hole. They were kept up-to-date every step of the way. Despite their own estate agent and solicitor ...Read all 14 from buyers
We are first time investors and CJ HOLE was recommended by a friend to help us rent our flat and manage going forward. From first day of contacting them ...Read all 9 from landlords
It has been a pleasure talking to Ms Tilly Ryan the past few weeks. I was enquiring about rental properties for a group of new international students coming ...Read all 2 from tenants
CJ Hole's 18 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for CJ Hole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Showing 6,417 reviews on Google only. Show every review
5/5
GoogleI recently moved out of a flat which was managed by CJ Hole Bishopston and wanted to thank Emily Baker for all she has done throughout our 2 year tenancy. She has been quick to respond to maintenance issues and always kept us updated. Thank you!
5/5
GoogleI had a great experience with CJ Hole during my year in Bristol. They've been amazing and were always really kind and helpful even after I had moved out of the property, especially Melissa. Thanks CJ Hole!
4/5
GoogleThe C J Hole staff are outstanding - efficient, helpful and attentive and I have nothing but praise for their professionalism. This property was marketed by the company on a let only basis and is not managed by them and, unfortunately, the property was viewed whilst the previous tenants were in attendance and I was not able to inspect it properly. Consequently, we have now found that the standard of repair, cleanliness and décor falls seriously below the norm In addition the inventory appears to be based on an historic document and certainly does not reflect the current state of the property and its contents. The situation is being recovered slowly in conjunction with the landlord but has caused us much stress; to that end, I would recommend that prospective tenants discuss this scenario with C J Hole agents prior to signing their agreement.
1/5
Google- Unbelievably bad communication from untrained, inexperienced staff who (through no fault of their own) are frankly out of their depth dealing with such an important part of peoples lives. I went for days and over a week at one point trying to contact the progressions team who seemed incapable of simply returning my call for a status update. - 3 buyers pulled out at the last minute due in no small part to CJ Hole's lack of momentum and basic understanding of property (getting builders quotes for work that was not required due to not being able to understand comments on a homebuyers survey). - I was repeatedly asked to provide the same information over and over after providing it on the first request. Utterly, utterly terrible experience I would not use this agent again nor recommend them to anybody.
5/5
GoogleMy fiance and I have recently agreed a let with CJ Hole and have dealt with Charlotte Catley, who throughout the whole experience, has been friendly, helpful and incredibly personable. We're not ones to make off the cuff decisions, but the quality of Charlotte's customer service was definitely a factor in us choosing to rent the property without reservation and only having seen one other property in our whole search. The process was made very clear and easy and has been totally stress free. Thanks Charlotte!!
5/5
GoogleThe lettings team at CJ Hole have been taking care of the rental and management of my one bed flat for 6 months now. The level of service they have provided has been faultless and consistently professional. They are always very quick to respond to any queries and have provided invaluable assistance in resolving any issues with the rental successfully and promptly. I have complete peace of mind knowing that Emily, Kat, Eerena and their team are managing my property.
5/5
GoogleWe have been using the services of CJ Hole, Gloucester Road for a number of years to let and manage our property. We have found them very professional and honest in their dealings. They regularly keep us updated of tenancy renewals and property inspections. In fact we do not have to chase them for any letting or management issues. We receive the rent on exact dates and without any delays. We would definitely recommend CJ Hole to our family and friends. Thank you Eerena for taking up the (recent) tenancy renewal well ahead of time.
5/5
GoogleMet with Milli for house viewing, she was there early and awaiting to greet us. She was very informative, incredibly helpful and very friendly. Overall a great experience. The house was lush and we feel lucky to have it! The registration was seamless and actual transaction of tenancy agreement was painless, all done remotely so relatively hassle free. One of the easiest housing agreements I've experienced to be honest.
5/5
GoogleWe have been very happy with the service, help and advice that the staff at C J Hole have given us over the past few years. A very professional and efficient team. Many thanks. regards Clive,Martina,Sandy & Danny.
1/5
GoogleCJ Hole destroyed my spirit to such an extent that I barely have enough left to write this review. Here are some of my favourites, or at least as many as I'm able to write before the last of my remaining, withered soul has drained away... - They straight up lied to us, several times. - There is literally no communication between the staff members. - We had to ask/remind/hassle them repeatedly for just about everything, unless it involved us giving them money (then they were unsurprisingly efficient). - They missed appointments without giving notice - The ceiling in our house was literally, actually, falling down and they did nothing. - The person you need to speak to? Oh sorry no, they're not available. - Hidden charges. - Deceptive contracts. - Unhelpful. - Rude. - Can't count. - Pretty sure one of them was wearing his dads suit. - Shouty woman upstairs - Spotty
Thank you. We have no record of you as a current tenant with CJ Hole Southville. In order for us to investigate your review, please could you tell us what property address this relates to. Our contracts have been approved by ARLA of which we are a member. When you have provided us with the above, we will fully investigate your complaint and issue a response. If you are not happy with the outcome, you can then take this matter to The Property Ombudsman, of which we are a member. We look forward to hearing from you. CJ Hole Southville.
1/5
GoogleWe have been seriously disappointed in CJ Hole on 2 previous occassions and we now out of principle refuse to deal with them ever again- this is really upsetting when they do have a lot of decent properties and we now want to buy somewhere not rent. Our first experience with CJ Hole was to rent a student house; the whole experience was highly bureaucratic and pointless. For instance, they asked us to attend the estate agent with all our housemates and their parents (at least 12 people in total!) at the same time for a 5 minute guarantor meeting- why this had to be done in this manner I will never understand. Also the agency fees here are excessive. Our second experience was our first rental after university when we viewed a 3-bed property and were told that we were allowed to have 4 people living there. Therefore we went ahead and paid all the agency fees to secure the property. However when we went to sign contracts we were told that we were NOT allowed 4 people due to extra 'wear and tear'! The agent who showed us around the property clearly just said anything to get the sale. Shocking. Ultimately, we lost out on a lot of money due to a catch in the contracts whereby if we backed out then they didnt have to reimburse us. This being said- even though they were aware of this mishap they refused to back out because they knew we would have to and ultimately then they could keep our money. This was all left to the week before the moving in date. a win win for them.
5/5
GoogleI've recently moved into a flat let by CJ Hole, Bishopston, and was very impressed with their services. All the reps who dealt with my let - primarily Eerena, Joe and Philippa, though others too - were very responsive, professional and friendly. The only suggestion I could make is that CJ Hole keeps the vetting service in-house, as the third party vetting service didn't match up to the quality of CJ Hole. I've had some poor experiences in the past with other letting agents, but I can heartily recommend the services of CJ Hole, Bishopston. Thank you!
1/5
GoogleWe have been seriously disappointed in CJ Hole on 2 previous occassions and we now out of principle refuse to deal with them ever again- this is really upsetting when they do have a lot of decent properties and we now want to buy somewhere not rent. Our first experience with CJ Hole was to rent a student house; the whole experience was highly bureaucratic and pointless. For instance, they asked us to attend the estate agent with all our housemates and their parents (at least 12 people in total!) at the same time for a 5 minute guarantor meeting- why this had to be done in this manner I will never understand. Also the agency fees here are excessive. Our second experience was our first rental after university when we viewed a 3-bed property and were told that we were allowed to have 4 people living there. Therefore we went ahead and paid all the agency fees to secure the property. However when we went to sign contracts we were told that we were NOT allowed 4 people due to extra 'wear and tear'! The agent who showed us around the property clearly just said anything to get the sale. Shocking. Ultimately, we lost out on a lot of money due to a catch in the contracts whereby if we backed out then they didnt have to reimburse us. This being said- even though they were aware of this mishap they refused to back out because they knew we would have to and ultimately then they could keep our money. This was all left to the week before the moving in date. a win win for them.
1/5
GoogleLettings Lack of interest, showed us the wrong property, never followed up anything. After spending 2 months searching for a property, they were far and away the worst. Left the shop frequently on a Saturday without any staff who looked like they had more than 2 months experience and these staff did not have a clue
1/5
GoogleCJ Hole destroyed my spirit to such an extent that I barely have enough left to write this review. Here are some of my favourites, or at least as many as I'm able to write before the last of my remaining, withered soul has drained away... - They straight up lied to us, several times. - There is literally no communication between the staff members. - We had to ask/remind/hassle them repeatedly for just about everything, unless it involved us giving them money (then they were unsurprisingly efficient). - They missed appointments without giving notice - The ceiling in our house was literally, actually, falling down and they did nothing. - The person you need to speak to? Oh sorry no, they're not available. - Hidden charges. - Deceptive contracts. - Unhelpful. - Rude. - Can't count. - Pretty sure one of them was wearing his dads suit. - Shouty woman upstairs - Spotty
Thank you. We have no record of you as a current tenant with CJ Hole Southville. In order for us to investigate your review, please could you tell us what property address this relates to. Our contracts have been approved by ARLA of which we are a member. When you have provided us with the above, we will fully investigate your complaint and issue a response. If you are not happy with the outcome, you can then take this matter to The Property Ombudsman, of which we are a member. We look forward to hearing from you. CJ Hole Southville.
5/5
GoogleI got to know Elliot well through several property viewings and he was always professional, helpful and informative - never pushy. People buy from people is a well-used phrase, but in this instance the quality of service he delivered is the reason I would use CJ Hole again.
1/5
Google- Unbelievably bad communication from untrained, inexperienced staff who (through no fault of their own) are frankly out of their depth dealing with such an important part of peoples lives. I went for days and over a week at one point trying to contact the progressions team who seemed incapable of simply returning my call for a status update. - 3 buyers pulled out at the last minute due in no small part to CJ Hole's lack of momentum and basic understanding of property (getting builders quotes for work that was not required due to not being able to understand comments on a homebuyers survey). - I was repeatedly asked to provide the same information over and over after providing it on the first request. Utterly, utterly terrible experience I would not use this agent again nor recommend them to anybody.
5/5
GoogleGreat customer service from CJ Hole Lettings. Very professional, reliable and great communication. Thank you very much.
5/5
GoogleI have nothing but praise for CJHoles, I have done many cleaning jobs for them and they are always lovely to deal with, The team are always happy to help customer and I see a busy enthusiastic office on Gloucester road I look forward to continuing to work with you to clean your office and properties ready to SELL or LET Thankyou CJHoles Aimee Berry Very Berry Cleaning
5/5
GoogleExcellent customer service from CJ Hole Lettings. Philippa has done an outstanding job getting a large property organised for Six 1st Year Uni girls.
5/5
GoogleWe have been very happy with the service, help and advice that the staff at C J Hole have given us over the past few years. A very professional and efficient team. Many thanks. regards Clive,Martina,Sandy & Danny.
5/5
GoogleExcellent Service received from start to finish; from viewings on my property to finding a tenant to payment set up and Property Management; will definitely be using again, thank you all very much. Mrs Sharp
5/5
GoogleI’m a landlord and have been with CJ Hole for approx 18 months now. They’re my third agency and I changed to them after 'suffering' for several years with two other local agencies. I decided to pay the small % increase in fees in the hope that I might see a more professional approach and that I could trust them in all key aspects of property management. The bottom line is that they’ve been great and I wish I’d gone with them right from the very start. Over the last year I’ve had some technically complex issues that had to be sorted (contract and boundary issues), a substantial insurance claims to deal with and some major building works to be managed, and CJ Hole have been superb throughout it all. I’d recommend them unequivocally, especially Kat Hanley who’s been my major point of contact.
4/5
GoogleRecently we have moved to Bristol, a new city for us (a young professional couple) to live in and Cj-Hole helped us to find the right home here. We were very happy with the general services specially the communication. Thanks a lot to Phillipa. But we also think a better investigation could be done to inspect all the required maintenance in the property as we had to do some of it ourselves. But our general experience was positive.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Southville has the most, with 1,598 reviews rated 4.6 out of 5, followed by Bishopston with 901.
The 18 CJ Hole offices, by town:
23 reviews from sellers, rated 4.9 out of 5 on average. For example, R wrote: "I bought, let and eventually sold my property all through CJ Hole - Hucculecote and they have been absolutely wonderful throughout. Tim and his team were ..."
14 reviews from buyers, rated 5.0 out of 5 on average. For example, J wrote: "My elderly parents recently purchased a property via CJ Hole. They were kept up-to-date every step of the way. Despite their own estate agent and solicitor ..."
9 reviews from landlords, rated 4.9 out of 5 on average. For example, Bartholomew wrote: "We are first time investors and CJ HOLE was recommended by a friend to help us rent our flat and manage going forward. From first day of contacting them ..."
Yes. In The Trusted Agent 2026 awards, Kingswood won Platinum, Clifton won Gold and five more branches won awards.
Tell us what you need and up to 3 trusted local agents will be in touch.
