5/5
Excellent service when purchasing a property through CJ Hole. Kept updated throughout. Thank you

Trusted Agent profile · Bristol and Somerset
Verified
★★★★★
7,266 reviews across 18 offices and 6 platforms
www.cjhole.co.uk/estate-agents-and-letting-agents/branch/cheltenham
CJ Hole has 18 offices, in Southville, Bishopston, Kingswood, Cheltenham, Clifton, Westbury-On-Trym, Brislington, Bradley Stoke, Hucclecote, Downend, Henleaze, Burnham On Sea, Worcester, Redfield, Bishopsworth, Cirencester, Weston Super Mare and Broadway (Bristol and Somerset). Together they have 7,266 reviews on six platforms, rated 4.7 out of 5 overall.
6,425
Reviews on Google
All 18 offices
87
Reviews on Facebook
All 18 offices
1
Reviews on Yell
All 18 offices
49
Reviews on The Trusted Agent
All 18 offices
384
Reviews on Trustpilot
All 18 offices
320
Reviews on allAgents
All 18 offices
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I bought, let and eventually sold my property all through CJ Hole - Hucculecote and they have been absolutely wonderful throughout. Tim and his team were ...Read all 23 from sellers
My elderly parents recently purchased a property via CJ Hole. They were kept up-to-date every step of the way. Despite their own estate agent and solicitor ...Read all 14 from buyers
We are first time investors and CJ HOLE was recommended by a friend to help us rent our flat and manage going forward. From first day of contacting them ...Read all 9 from landlords
It has been a pleasure talking to Ms Tilly Ryan the past few weeks. I was enquiring about rental properties for a group of new international students coming ...Read all 2 from tenants
CJ Hole's 18 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for CJ Hole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Excellent service when purchasing a property through CJ Hole. Kept updated throughout. Thank you
5/5
Great service from start to finish from Charlotte, Donna and Adam. Not once did they make me feel pressured with any decisions and guided me through the home buying/selling process. Would totally recommend as true professionals. Thank you, Rich - Hanham
5/5
As agents go these guys are straightforward to deal with decent package for selling and no upfront costs, they did what they said they would do and that's all you can ask, I would use them again.
5/5
Fantastic service from the whole of cj hole would use in the future if nessesery would defiantly recommend
5/5
We considered a number of estate agents when acting as executor in selling a relative's property. Having talked through our needs and options with Nick we felt confident to proceed with C.J. Hole. The advice we received was sensible and realistic and the process was well-managed. Viewings of the property were organised and carried out by C.J. Hole staff and we received good feedback on progress from Adam. After an acceptable offer had been made the whole process was completed speedily and efficiently. We would certainly recommend C.J.Hole as competent and professional.
5/5
As a first time buyer the whole process was extremely daunting. However, the assistance provided by Nick and the team was invaluable and made the process run smoothly and stress-free. I would definitely recommend and use again.
5/5
Excellent team at CJ Hole and were an absolute pleasure to deal with. Always answered queries promptly and professionally, and nothing was ever too much. Thanks to all of the team for providing an exceptional service.
5/5
The Kingswood CJ Hole team have been great for my recent house sale. From the agreed sale price point, the sales progression has been smooth and informative throughout the transaction. Communication is key in the sale process and they understand this. I know they all worked well together to ensure my timescales and deadlines were met, all to complete the sale as planned. Thanks Team.
5/5
Absolutely excellent service and help from Donna, Charlotte, Adam and Nick. They were extremely helpful with any issue or problem I had with the sale of my property. They also managed to hit the nail on the head with what I was looking for in my next property, which couldn't have been better! Overall excellent and professional from start to finish, would highly recommend to anyone.
5/5
I started a tenency just as Claire was taking over CJHole. There were some issues that came from cross wires due to the take over ( NOT Claire or her staffs fault ) that needed resolving . Claire and her staff have been 100% in getting everything done down to the last detail. They are approachable at any time, always friendly, always return calls or emails and most of all, always get things done. I cannot fault them. I highly recommend CJHole now, with Claire and her staff you can't go wrong.
5/5
Rating only, no written review.
5/5
Sold my house with CJ Hole. Extremely knowledgeable and effecient.
5/5
Great agency and get a fantastic service from Rachel, Kayleigh and Zoe every time.
5/5
Knowledgeable and friendly staff, always willing to help with anything we need. Highly recommended!
5/5
Excellent team and very helpful. I have used them loads of times and even recommended them to my Father.
5/5
Very impressive team of highly responsive, professional and thorough agents led by a strong manager Rachel. I would certainly recommend this team to any new prospective Landlord.
5/5
From the first visit through to completion the team made my experience completely stress free in what was a difficult time for my Mum and the family. I couldn’t have asked for the process to have been any smoother, especially as I do not live in the Area. Thank you!
5/5
Very helpful and friendly staff from start to finish! Efficient and kept me updated. Would use them again and happily recommend!
5/5
The team in Downend are just great. The communication, patients and support to sell our house was brilliant. They gave realistic advice and guidelines for us to follow to help with the sell. The team are also extremely knowledgeable about the current market status in the area. We would highly recommend them.
5/5
We used CJ Hole Downend to sell our last property and it was important for us to balance the fee we paid with service. I have to say the service we received was top quality, we had regular feedback, the team chased the process for us without us having to nag and they were open and honest with feedback/advice. I would have no hesitation in recommending their service!
1/5
Avoid 3 High Street. Bad landlord will take your deposit. Never let a property from CJ Hole they will charge you £260 per person for next to no services. They will take your money and give no helpful service in return. We thought they would help by giving a check inventory and check out inventory but neither was completed, so the landlord was in complete control of both. Obviously giving a biased opinion. I don't understand what we have paid for, as there was 6 of us and they charged us £260 per person for agency fees yet all they did was draw up an agreement for the landlord, which obviously is just a generic contract not written specifically for the house, as a lot of things within the contract did not even apply to the house. They also forced me to pay my full years rent upfront a total of £3840!!! As I am a student I'm sure you can imagine how hard it was for me to gather that money. They forced me to pay this upfront because my mother did not earn above £12,000 a year and therefore was not eligible to be my guarantor. We offered half the rent upfront at first but they declined that and said we can pay the full amount or you can go elsewhere. All of this after we had paid the NON REFUNDABLE £260 agency fees. Overall, absolutely terrible agency to let with if you are a tenant. I'm sure there are much better options out there. They do not want to help you at all throughout your tenancy and only want the initial fees, after that your on your own. I am currently renting from a landlord without any agency involvement and my life is so much easier. All bills are covered including cleaning equipment, toilet roll, furniture and a TV. They are also paying me to help with the garden. Never going through an agency again. If you can avoid this agency at all costs at least.
Hi Connor, we are really disappointed to hear you have felt dissatisfied with the service you have received from us. CJ Hole were instructed on a tenant find only basis and did not manage or collect the rent for your tenancy. Or have control over the deposit return. We appreciate your customer feedback as it gives us the opportunity to review our service where needed. If you would like to email or call us to discuss further please contact us on 9565655 or DownendLets@cjhole.co.uk , we would very much like to hear from you. Kind Regards, Rachel Godwin Lettings Manager
5/5
A really excellent service. I am a professional landlord and I always debate whether or not to engage Managing agents, due to cost vs value. I am so glad I appointed Rachel and the team. We had a particularly difficult year recently and she was absolutely first-class in sorting it all out.
5/5
I would just like to say that the team at CJ Hole are great. The level of communication both on the phone and email really helped keep me updated and informed all all time during the sale process. They were also very good at keeping me calm and as unstressed as possible throughout the whole thing, a very hard thing to do when 8 months pregnant. I would be happy to recommend the team and will use the office again should we move in the future.
5/5
Very professional and helpful. They were very accommodating when we booked in viewings of properties and agents always friendly. When we found a property to buy through them, they were very efficient and helpful throughout the whole process.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Southville has the most, with 1,598 reviews rated 4.6 out of 5, followed by Bishopston with 901.
The 18 CJ Hole offices, by town:
23 reviews from sellers, rated 4.9 out of 5 on average. For example, R wrote: "I bought, let and eventually sold my property all through CJ Hole - Hucculecote and they have been absolutely wonderful throughout. Tim and his team were ..."
14 reviews from buyers, rated 5.0 out of 5 on average. For example, J wrote: "My elderly parents recently purchased a property via CJ Hole. They were kept up-to-date every step of the way. Despite their own estate agent and solicitor ..."
9 reviews from landlords, rated 4.9 out of 5 on average. For example, Bartholomew wrote: "We are first time investors and CJ HOLE was recommended by a friend to help us rent our flat and manage going forward. From first day of contacting them ..."
Yes. In The Trusted Agent 2026 awards, Kingswood won Platinum, Clifton won Gold and five more branches won awards.
Tell us what you need and up to 3 trusted local agents will be in touch.