Trusted Agent profile · Bristol and Somerset
Verified
★★★★★
7,266 reviews across 18 offices and 6 platforms
www.cjhole.co.uk/estate-agents-and-letting-agents/branch/cheltenham
CJ Hole has 18 offices, in Southville, Bishopston, Kingswood, Cheltenham, Clifton, Westbury-On-Trym, Brislington, Bradley Stoke, Hucclecote, Downend, Henleaze, Burnham On Sea, Worcester, Redfield, Bishopsworth, Cirencester, Weston Super Mare and Broadway (Bristol and Somerset). Together they have 7,266 reviews on six platforms, rated 4.7 out of 5 overall.
6,425
Reviews on Google
All 18 offices
87
Reviews on Facebook
All 18 offices
1
Reviews on Yell
All 18 offices
384
Reviews on Trustpilot
All 18 offices
320
Reviews on allAgents
All 18 offices
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I bought, let and eventually sold my property all through CJ Hole - Hucculecote and they have been absolutely wonderful throughout. Tim and his team were ...Read all 23 from sellers
My elderly parents recently purchased a property via CJ Hole. They were kept up-to-date every step of the way. Despite their own estate agent and solicitor ...Read all 14 from buyers
We are first time investors and CJ HOLE was recommended by a friend to help us rent our flat and manage going forward. From first day of contacting them ...Read all 9 from landlords
It has been a pleasure talking to Ms Tilly Ryan the past few weeks. I was enquiring about rental properties for a group of new international students coming ...Read all 2 from tenants
CJ Hole's 18 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for CJ Hole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
CJ Hole and its branches won awards at The British Property Awards in one year, most recently 2018.
British Property Awards winners in one year, the group and its branches: 2018.
2018 1 Gold The British Property Awards 2018 winners
Source: The British Property Awards winners lists, as published, linked by year.
Showing 6,417 reviews on Google only. Show every review
5/5
GoogleI am writing this review to praise Charlotte for her kind and caring attitude in addition to her professionalism. Although finding a flat to rent in Bristol is not a pleasant experience in general, her approach has been very helpful to improve the experience. I have also had a brief encounter with a couple of her colleagues at CJ hole Bishopston and they have all been nice and helpful.
5/5
GoogleGreat staff and great communication. Working in lettings previously, I can assure that this agency does everything properly and efficiently! Great team!
We really value your feedback James, thank you for taking the time to give us a review.
5/5
GoogleI've not rented a property before, so I was not sure what to expect. I am so glad that I used C J Hole. They are professional, very experienced and genuinely very friendly people who make you feel very at ease and confident that you are receiving the best service. The flat was immaculate and even when I moved in, I didn't have to clean a thing, it was spotless. I would like to thank Claire, Karen, George and the rest of the team for all their help.
Thank you for your review Emma, it is great to hear that you rated our service so highly. We hope everything is going well in your new home.
5/5
GoogleWe have been working with Catherine who has been professional, approachable and able to provide a highly personal service. Communication has been amazing and nothing has felt like a hassle. Catherine has listened to our needs and has given us a lot of her time for which we are extremely grateful. We cannot thank her enough as this move is enabling us to make lifelong changes for our family. We have had lots of questions and always received a response promptly. The communication between all members of CJ Hole at Bradley Stoke has kept us informed at each stage of our move. We feel that Catherine has developed a personal, professional relationship with us because of her positive, warm nature and ability to listen. The move is still in progress but we are so excited about our new house and cannot wait to make it a home. This wouldn't be possible without Catherine for which we are eternally grateful. We are already recommending CJ Hole and look forward to completing our house sale with them.
Thank you very much for your kind words Emma. We really appreciate the feedback.
5/5
GoogleHave received great service from CJ Hole during the last few months while purchasing a property. I have always found everyone really helpful and Stephanie and Kathy have both been excellent to deal with, always keeping us informed and making the whole process extremely painless. Would definitely recommend their services.
Thank you for the review Hayley. We are glad to be able to help make the buying process easier for you.
4/5
GoogleCharlotte was a star, she was a true professional whilst showing us round a variety of properties and I would thoroughly recommend her.
5/5
GoogleHave used CjHole on many occasions , have always found them very professional and competent. I would recommend them to landlords and tenants alike.
5/5
GoogleThe CJ Hole team has been very kind, approachable and helpful every step of the way. It was the first time I rented a place in the UK and they helped me understanding everything that confused me, I could not have been more happy with their service!
4/5
GoogleCharlotte was a star, she was a true professional whilst showing us round a variety of properties and I would thoroughly recommend her.
5/5
GoogleMyself and two friends are coming to the end of the administration process for one of your properties and are very much looking forward to moving into the property next week and I have to say that two of your employees have very much made this process really great. Mica Forrest initially showed us around the property and she was very friendly, knowledgable and we found her to be very approachable in a way which we felt we could email her any questions we had (even our silly ones). Our application was then handed over to Isabella Caci Marla which again helped make this process easy for us to follow. This is our first experience in applying for a rental property and Izzy absolutely made it so easy for us to under stand and was also very friendly over the phone and quick to reply to our emails and questions. I really wanted to pass this message onto someone in management of CJ Hole as I have felt very looked after and I never knew that this whole process could be so stress-free and enjoyable. I also wanted to make their fantastic efforts known to you and I hope that this is the right place to do it. Thanks!
5/5
GoogleI am writing this review to praise Charlotte for her kind and caring attitude in addition to her professionalism. Although finding a flat to rent in Bristol is not a pleasant experience in general, her approach has been very helpful to improve the experience. I have also had a brief encounter with a couple of her colleagues at CJ hole Bishopston and they have all been nice and helpful.
4/5
GoogleI have been using C J Hole Bishopstons management service for my flat for the past year and a half, and have been nothing but impressed with their process. The property management team, and Emily Baker in particular, have been really helpful and quick to resolve any issues which arise in particular with her dealing with the deposit stage.
5/5
GoogleI found all the staff at CJ Hole Bishopston to be friendly, polite and helpful. In a somewhat frustrating purchase (due to legal reasons, nothing to do with the agent!), they were always responsive and efficient, dealing with the issues promptly and with real professionalism. From the moment I made the initial offer they acted with complete integrity. Special commendation should go to Joe for his steadfast patience, courtesy, tact and professional demeanour in dealing with the whole settlement process. Based on my experience, if I were to sell the property (god forbid!!) I would definitely use this agency to act for me - and that's about the highest recommendation one can give. Thanks.
5/5
GoogleCJ Hole provided a great service in helping us find a home to rent. Their staff have a good flexibility in arranging viewings, great knowledge base about the local area and amenities as well as helping to identify properties suited to our taste and budget. We were really happy with the very personable service we received, and the warm, friendly rapport their team so readily develop with clients.
1/5
GoogleCJ Hole destroyed my spirit to such an extent that I barely have enough left to write this review. Here are some of my favourites, or at least as many as I'm able to write before the last of my remaining, withered soul has drained away... - They straight up lied to us, several times. - There is literally no communication between the staff members. - We had to ask/remind/hassle them repeatedly for just about everything, unless it involved us giving them money (then they were unsurprisingly efficient). - They missed appointments without giving notice - The ceiling in our house was literally, actually, falling down and they did nothing. - The person you need to speak to? Oh sorry no, they're not available. - Hidden charges. - Deceptive contracts. - Unhelpful. - Rude. - Can't count. - Pretty sure one of them was wearing his dads suit. - Shouty woman upstairs - Spotty
Thank you. We have no record of you as a current tenant with CJ Hole Southville. In order for us to investigate your review, please could you tell us what property address this relates to. Our contracts have been approved by ARLA of which we are a member. When you have provided us with the above, we will fully investigate your complaint and issue a response. If you are not happy with the outcome, you can then take this matter to The Property Ombudsman, of which we are a member. We look forward to hearing from you. CJ Hole Southville.
5/5
GoogleRented through the Southville branch of CJ Hole recently Jamie and Chris made the process as easy as possible, they were able to arrange viewings later than any other agent was willing or offering to do. During the referencing process all of the lettings team were happy to help us with any qeuries, when we moved to the property it was clean and tidy, i personally would highly recommend anyone looking to rent in the Southville area to contact this agent.
1/5
GoogleI attempted to rent a property through Cj Hole Southville approximately 18 months ago. Never again. Full of unprofessional youngsters who have no real experience of letting properties and only have a job because of the housing crisis in Bristol. Any idiot can show somebody a flat and these ones struggle with that. They can afford to be flippant, miss appointments, charge crazy fees and generally not give a f*** because of the state of the market. Also as an added bonus they flood my home with flyers telling me to use them!!!!!!!! I tried on three occasions to view a flat with them, leaving work early on one occasion and none of the times did I gain access through their combined incompetence. Have recently used the CJ Hole in Bishopston and they were a very much different experience and I write this review so others may see that not all of the CJ Hole agents in Bristol operate in the same manner. I also believe this was the CJ Hole branch who sent multiple letters to their landlords telling them to increase their rent...... Lovely practice
5/5
GoogleI haven't been living in my new accommodation for that long but Emily (baker) has made me feel really comfortable moving in as well as being able to ask for any help with anything! Really lovely, 5 stars :)
5/5
GoogleWould highly recommend, were very helpful and kept us updated at all times
Hi Janet, Thank you very much for your review - it's much appreciated. Kind regards, The CJ Hole Team
5/5
GoogleI have been using CJ Hole Westbury for the management of my rental property for the past 6 months, and they have been nothing but great. They are always quick to respond and keep me updated at all times. I know that both my property and …
Thank you for you review Craig - we really appreciate your feedback. Kind regards, The CJ Hole Team
3/5
GoogleRating only, no written review.
1/5
GoogleHorrible service!!! Never again!!!
5/5
GoogleGreat team. Superb service.
1/5
GoogleIt seems to be a relatively common problem for people to have to deal with this Estate Agency.. and i am in the same situation. Above all the lack of interest is the most annoying.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Southville has the most, with 1,598 reviews rated 4.6 out of 5, followed by Bishopston with 901.
The 18 CJ Hole offices, by town:
23 reviews from sellers, rated 4.9 out of 5 on average. For example, R wrote: "I bought, let and eventually sold my property all through CJ Hole - Hucculecote and they have been absolutely wonderful throughout. Tim and his team were ..."
14 reviews from buyers, rated 5.0 out of 5 on average. For example, J wrote: "My elderly parents recently purchased a property via CJ Hole. They were kept up-to-date every step of the way. Despite their own estate agent and solicitor ..."
9 reviews from landlords, rated 4.9 out of 5 on average. For example, Bartholomew wrote: "We are first time investors and CJ HOLE was recommended by a friend to help us rent our flat and manage going forward. From first day of contacting them ..."
Yes. In The Trusted Agent 2026 awards, Kingswood won Platinum, Clifton won Gold and five more branches won awards. At The British Property Awards 2018 its branches won 1 Gold award.
