Trusted Agent profile · Bristol and Somerset
Verified
★★★★★
7,267 reviews across 18 offices and 6 platforms
www.cjhole.co.uk/estate-agents-and-letting-agents/branch/cheltenham
CJ Hole has 18 offices, in Southville, Bishopston, Kingswood, Cheltenham, Clifton, Westbury-On-Trym, Brislington, Bradley Stoke, Hucclecote, Downend, Henleaze, Burnham On Sea, Worcester, Redfield, Bishopsworth, Cirencester, Weston Super Mare and Broadway (Bristol and Somerset). Together they have 7,267 reviews on six platforms, rated 4.7 out of 5 overall.
6,425
Reviews on Google
All 18 offices
87
Reviews on Facebook
All 18 offices
1
Reviews on Yell
All 18 offices
385
Reviews on Trustpilot
All 18 offices
320
Reviews on allAgents
All 18 offices
Tell us what you need and up to 3 trusted local agents will be in touch.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I bought, let and eventually sold my property all through CJ Hole - Hucculecote and they have been absolutely wonderful throughout. Tim and his team were ...Read all 23 from sellers
My elderly parents recently purchased a property via CJ Hole. They were kept up-to-date every step of the way. Despite their own estate agent and solicitor ...Read all 14 from buyers
We are first time investors and CJ HOLE was recommended by a friend to help us rent our flat and manage going forward. From first day of contacting them ...Read all 9 from landlords
It has been a pleasure talking to Ms Tilly Ryan the past few weeks. I was enquiring about rental properties for a group of new international students coming ...Read all 2 from tenants
CJ Hole's 18 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for CJ Hole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
CJ Hole and its branches won awards at The British Property Awards in one year, most recently 2018.
British Property Awards winners in one year, the group and its branches: 2018.
2018 1 Gold The British Property Awards 2018 winners
Source: The British Property Awards winners lists, as published, linked by year.
Showing 6,417 reviews on Google only. Show every review
5/5
GoogleProfessional & courteous service this year as always from Isabella and the team at cjHole, Bishopston. Congratulations on winning all 3 of our Student Lettings this year (again) and thank you for competently handling the contractual impacts of delayed building works on one of the properties. I look forward to many more years of working with you.
5/5
GoogleI would like to say that CJ Hole in Henleaze were absolutely fantastic! We had a particularly difficult sale which was managed very professionally from start to finish by Tom and Kim. We were kept updated regularly and when we lost our first sale Tom was very active on our behalf and helped us find another property very quickly. I would recommend CJ Hole to everyone! Simon & Caroline Featherby
5/5
GoogleRating only, no written review.
Thank you for the review Dan.
5/5
GoogleCharlotte has been helpful and has clarified all of my queries when asked to. Charlotte has been appreciative of my concerns (some contractual concerns) and has communicated these with the landlord efficiently. My only comment is about the process, which is removed from Charlotte, but I've found that it's extremely bureaucratic.
5/5
GoogleI would like to say thanks to Charlotte Catley for all the help during the application process. We didn't expect it can be so smooth and easy to go through. Many thanks for your quick response to all of our questions. We really appreciate all the work you did for us. With regards, Daniel Wilichowski.
4/5
GoogleFactoring out the Christmas break - less than a week from viewing the property to moving in! The staff were extremely helpful in answering, assisting and sorting out everything in a timely and professional manner.
Thank you for the review Plamen. We are glad that you were happy with the service.
5/5
GoogleHave used CjHole on many occasions , have always found them very professional and competent. I would recommend them to landlords and tenants alike.
5/5
GoogleMy experience with CJ hole I've been a landlord for about 15 years I was born in Bristol I have dealt with a lot of estate agents and letting company's In the last year I tried cj hole Bishopston for renting some flats that I have in Bristol because I had a lot of trouble with my last agent. I don't have much spare time for running around I found the company to be up to date with i.T which meant I could do everything in my time on my computer, i.e. sign papers which saved me a lot of time like driving through traffic if you know Bristol then you will know what I mean. All the team I came across were very polite, professional and very helpful, especially Sharon Hollyman the lettings manger and Izzy (Isabella) Caci Marla the Senior move In co-ordinator they helped me so much and made all my letting easy and smooth which is defiantly what you want as a landlord so I will defiantly have no problem using this company again for letting. I would recommend this agent if you want a hassle free experience.
1/5
GoogleIt seems to be a relatively common problem for people to have to deal with this Estate Agency.. and i am in the same situation. Above all the lack of interest is the most annoying.
5/5
GoogleI have been using CJ Hole Westbury for the management of my rental property for the past 6 months, and they have been nothing but great. They are always quick to respond and keep me updated at all times. I know that both my property and tenants are being looked after by the best in the business, Baker, Kat and Kelly have been efficient, professional and friendly and I couldn’t have instructed a better team. I'd also like to add that Baker has been exceptionally good in helping me solve any issues I have had with my property. These guys really are great and get a thumbs up from me.
Thank you for you review Craig - we really appreciate your feedback. Kind regards, The CJ Hole Team
5/5
GoogleI would like to say that CJ Hole in Henleaze were absolutely fantastic! We had a particularly difficult sale which was managed very professionally from start to finish by Tom and Kim. We were kept updated regularly and when we lost our first sale Tom was very active on our behalf and helped us find another property very quickly. I would recommend CJ Hole to everyone! Simon & Caroline Featherby
5/5
GoogleHave used CjHole on many occasions , have always found them very professional and competent. I would recommend them to landlords and tenants alike.
Thank you Simon. We really appreciate your review. Hopefully this will help show other tenants the service level we provide!
5/5
GoogleThanks for the great letting service, very friendly and helpful team. Thanks to Eerena and Mica who kept us informed all the time! Very happy to recommend this letting agency!
5/5
GoogleMe and my colleagues do regular contract work for this Cj hole branch. All the lettings team are a pleasure to work with, friendly and professional. 5 stars 👍 …
5/5
GoogleI would like to say thanks to Charlotte Catley for all the help during the application process. We didn't expect it can be so smooth and easy to go through. Many thanks for your quick response to all of our questions. We really appreciate all the work you did for us. With regards, Daniel Wilichowski.
5/5
GoogleCharlotte has been helpful and has clarified all of my queries when asked to. Charlotte has been appreciative of my concerns (some contractual concerns) and has communicated these with the landlord efficiently. My only comment is about the process, which is removed from Charlotte, but I've found that it's extremely bureaucratic.
Hi Georgie, Thanks for the 5* rating. Kind regards, James
5/5
Googleprofessional from start to finish, arranged an open day and I was presented with 4 offers above asking the same day. upon the acceptance of offer I was kept in the loop weekly with the progress. easy to get hold of via email or telephone. Friendly, professional and recommendable service.
5/5
GoogleI have recently been in touch with Charlotte Catley to find a rental apartment and I have to say she has a been of tremendous help. The professional and caring attitude really brightened up my search which wasn't that easy before I went to meet her at the office where she works. I can truly recommend her as effective and friendly lettings negotiator! Mr. Esa Vyyrylainen
5/5
GoogleI have to say that my experience with C.J.Hole has been very admirable. Both Eerena Stone and Emily Baker have helped with immediate effect, by having a new bathroom appliance fitted, that replaced a worn out shower. This needed to be done a.s.a.p. and it was. I am grateful to you both for your professionalism and understanding in the matter. Also, to Gas Safe for their workmanship. Many thanks David
Hi James, We have checked our system and unfortunately we do not have any record of you dealing with Cj Hole Southville. Please feel free to get in touch if you do believe you have had contact with this office. Kind regards, Cj Hole Southville
5/5
GoogleI walked in new at this and stressing as I needed a place to live, the service was professional, friendly and as I walked in at the right moment, quick. Milli Rendell was lovely, she took my details, told me about a place and then took me to view it, I said yes, the whole experience took less than an hour. If I ever do it again CJ Hole is five star. Thank you.
4/5
GoogleThis is the first time I have used C J Hole's Letting and a big thank you Milli for all hard work and availability for us :) great job in such a raining day you provide us a big solution and we get the house! Keep going with your great job ;) Al the best.
5/5
GoogleI recently purchased a property through CJ Hole and specifically Joe. He was super helpful the entire time, and extremely patient with a very difficult seller that we had to deal with and solicitors. He kept me in the loop and tried to make it as pain free as possible. Thank you!
5/5
Google2014 Had the pleasure of dealing with CJ Hole's Bishopston Lettings, specifically Sharon. My experience of service received from (London-based) Lettings Agents historically has ranged from very poor to not bad, but the service received so far from CJ Hole has been nothing short of excellent. Sharon's knowledge of the prevailing legislation relating to Lettings is comprehensive and impressive, and she clearly understands that the role of a good Lettings Agent involves actively marketing the property to prospective tenants, as opposed to playing the role of glorified key-holder. I fully expect to CJ Hole to let my property, and look forward to a long-term business relationship. 2015 - Received excellent service from Amy with regards to the purchase of a house. Both party's conveyancers involved in the buying/selling process were inept, and Amy's assistance ensured that the purchase of the property remained on track.
5/5
GoogleI bought my first family home via CJ Hole. I must admit the service from the initial viewing to negotiating a price and completing the purchase was absolutely spot on. The team showed complete professionalism throughout and I found them to be honest and trustworthy a rare quality you seldom find these days. Well done!
Hi Christopher, Thank you for taking the time to review our service. I am glad to hear that you were particularly happy with our sales progression team. Kind regards, James
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Southville has the most, with 1,598 reviews rated 4.6 out of 5, followed by Bishopston with 901.
The 18 CJ Hole offices, by town:
23 reviews from sellers, rated 4.9 out of 5 on average. For example, R wrote: "I bought, let and eventually sold my property all through CJ Hole - Hucculecote and they have been absolutely wonderful throughout. Tim and his team were ..."
14 reviews from buyers, rated 5.0 out of 5 on average. For example, J wrote: "My elderly parents recently purchased a property via CJ Hole. They were kept up-to-date every step of the way. Despite their own estate agent and solicitor ..."
9 reviews from landlords, rated 4.9 out of 5 on average. For example, Bartholomew wrote: "We are first time investors and CJ HOLE was recommended by a friend to help us rent our flat and manage going forward. From first day of contacting them ..."
Yes. In The Trusted Agent 2026 awards, Kingswood won Platinum, Clifton won Gold and five more branches won awards. At The British Property Awards 2018 its branches won 1 Gold award.
