Trusted Agent profile · Bristol and Somerset
Verified
★★★★★
7,267 reviews across 18 offices and 6 platforms
www.cjhole.co.uk/estate-agents-and-letting-agents/branch/cheltenham
CJ Hole has 18 offices, in Southville, Bishopston, Kingswood, Cheltenham, Clifton, Westbury-On-Trym, Brislington, Bradley Stoke, Hucclecote, Downend, Henleaze, Burnham On Sea, Worcester, Redfield, Bishopsworth, Cirencester, Weston Super Mare and Broadway (Bristol and Somerset). Together they have 7,267 reviews on six platforms, rated 4.7 out of 5 overall.
6,425
Reviews on Google
All 18 offices
87
Reviews on Facebook
All 18 offices
1
Reviews on Yell
All 18 offices
385
Reviews on Trustpilot
All 18 offices
320
Reviews on allAgents
All 18 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I bought, let and eventually sold my property all through CJ Hole - Hucculecote and they have been absolutely wonderful throughout. Tim and his team were ...Read all 23 from sellers
My elderly parents recently purchased a property via CJ Hole. They were kept up-to-date every step of the way. Despite their own estate agent and solicitor ...Read all 14 from buyers
We are first time investors and CJ HOLE was recommended by a friend to help us rent our flat and manage going forward. From first day of contacting them ...Read all 9 from landlords
It has been a pleasure talking to Ms Tilly Ryan the past few weeks. I was enquiring about rental properties for a group of new international students coming ...Read all 2 from tenants
CJ Hole's 18 offices, most reviewed first. Each has its own page.
Showing 6,417 reviews on Google only. Show every review
5/5
GoogleI came back to C J Hole after a positive buying and selling experience in 2006. They found me an excellent buyer within first couple of weeks and the offers I got exceeded my expectations. Special thanks to Sean and Steve on sales and Joe for being so calm and reassuring through to completion!
5/5
GoogleA great team with a friendly approach, professional conduct, incredible efficiency and brilliant communication skills has put my property to its maximum potential in such a short time. There are not enough ways to express my satisfaction and sincere appreciation. I wholeheartedly recommend your services and will be a pleasure to make business with you again. Best Regards Agelos
5/5
GoogleAll staff were really helpful, especially Emma. No question was too silly and you were always updated with any developments. Responses were fast and always dealt with any issues/ concerns promptly. Emma often went above and beyond to make the letting process as easy as possible for a novice landlord like myself. I would definitely recommend their services.
5/5
GoogleVery useful company to work with, all of the staff are very helpful.
5/5
GoogleVery helpful and friendly. Professional service. Got me sorted in no time
Thanks for the review Tom. We knew that you were pressed for time, so we were glad to find you something quickly.
5/5
GoogleI recently rented a property with CJ Hole Bradley Stoke and I have to say that the service was great and the team, specially Claire Price, was very helpful. I strongly recommend this agent which has reasonable fees and a really professional team.
1/5
GoogleBad experience with CJ Hole, just another branch. Very rude people. They interest is in your money, and not your needs. Told them I quit smoking and that the property I am looking for should have gas heating. They sent me a list that only one matched my requirements. Sent them a message that I am interested, and they replied to me "unfortunately the landlords wouldn’t consider someone who smokes in the properties". First of all you should search for a property, and give me other options( at this point when you have tens of properties on the market) . Second, if I specific told you, to send me properties with gas heating, why is so hard to search for my needs, lazy people?
Sorry to hear that you have been dissatisfied with the service you have received. Apologies also that the properties we had sent you didn't match your requirements exactly. Our system is very good at matching properties to applicants automatically, because we have lots of people to keep updated, but sometimes the system may send out an incorrect match. If you would like to discuss this further please contact us on 01454 626300.
5/5
GoogleThis is the best estate agents I have ever dealt with. They are warm, friendly and just get things done! I am very grateful for their service and would highly recommend them to anyone.
5/5
GoogleWe have been looking for a new home in Bristol for one year. In that time we have seen more than 70 properties with many agencies. The understanding of our needs was highest with CJ Hole by a long margin. We had only pleasant experiences here even though we were very picky and rejected many properties on the way for various reasons. Many other agencies tried pushing us into choosing what they had on offer rather than trying to understand what we needed.
5/5
GoogleLaura Harris and her follow-up team including Emma Bisley did a wonderful job advising us on getting our buy-to-let property setup and finding a great tenant for us. Laura was especially helpful providing evidence to prove the market rental value to our mortgage lender. CJHole proved to offer a far better service than the previous letting agents that we have dealt with (starting with 'O') and we definitely recommend them to any landlords and tenants looking for good service and value for money.
5/5
GoogleRating only, no written review.
5/5
GoogleExcellent customer service from a professional, dedicated team. I couldn't recommend CJ Hole Southville more highly.
5/5
GoogleI used CJ Hole to obtain my flat in Bristol, upon relocating to the South West. I received a very professional service, with updates given to me at every stage of the process. They were able to bring my 'move-in' date ahead, as I was experiencing some difficulty with obtaining accommodation. I would highly recommend their services.
5/5
GoogleI've not rented a property before, so I was not sure what to expect. I am so glad that I used C J Hole. They are professional, very experienced and genuinely very friendly people who make you feel very at ease and confident that you are receiving the best service. The flat was immaculate and even when I moved in, I didn't have to clean a thing, it was spotless. I would like to thank Claire, Karen, George and the rest of the team for all their help.
Thank you for your review Emma, it is great to hear that you rated our service so highly. We hope everything is going well in your new home.
5/5
GoogleWe have been looking for a new home in Bristol for one year. In that time we have seen more than 70 properties with many agencies. The understanding of our needs was highest with CJ Hole by a long margin. We had only pleasant experiences here even though we were very picky and rejected many properties on the way for various reasons. Many other agencies tried pushing us into choosing what they had on offer rather than trying to understand what we needed.
5/5
GoogleMyself and a family member purchased an investment property through this branch at the end of last year. Negotiators Julian and Steph were brilliant! So helpful in answering our many questions and accommodating viewings and visits. We then instructed the Lettings team to manage the property. We have had two sets of lovely tenants with excellent rental income. The property has only been vacant for 3 days in total since we completed! Claire takes a really enthusiastic approach to the marketing and finding tenants. Holly and Karen take care of all the legal paperwork and Laura has handled the management of the property taking all the stress away from us. They are a fantastic team and I am constantly recommending them to others.
Thank you for the review Kathy, we really appreciate your feedback. We are also very glad that you were so happy with the service.
5/5
GoogleWe have been working with Catherine who has been professional, approachable and able to provide a highly personal service. Communication has been amazing and nothing has felt like a hassle. Catherine has listened to our needs and has given us a lot of her time for which we are extremely grateful. We cannot thank her enough as this move is enabling us to make lifelong changes for our family. We have had lots of questions and always received a response promptly. The communication between all members of CJ Hole at Bradley Stoke has kept us informed at each stage of our move. We feel that Catherine has developed a personal, professional relationship with us because of her positive, warm nature and ability to listen. The move is still in progress but we are so excited about our new house and cannot wait to make it a home. This wouldn't be possible without Catherine for which we are eternally grateful. We are already recommending CJ Hole and look forward to completing our house sale with them.
Thank you very much for your kind words Emma. We really appreciate the feedback.
5/5
GoogleAmazing staff, very friendly. Incredibly thorough and highly personal service. We had been looking for accommodation for an extended period. In which time we received constant property updates George Lowe. On viewings, both George and Claire Price where very helpful and informative. Completing the move-in process was breeze with Holly Edwards at the at the helm. If you’re looking to rent in Bradley Stoke or the surrounding area I highly recommend using CJ Hole!
Thank you for the very kind words Nigel. We are very happy to have found you a suitable property. Enjoy your new home.
5/5
GoogleCJ Hole provided my girlfriend and I with an excellent service, with fees that were much less expensive than all of the other local estate agencies for letting. This was the first house I had rented and the member of staff we dealt with, Claire, made this a very easy and enjoyable experience. The house is excellent and well priced, CJ Hole are very quick to respond to emails and available by phone in the event of an emergency. Would definitely recommend and use again.
5/5
GoogleI recently purchased a property through CJ Hole and specifically Joe. He was super helpful the entire time, and extremely patient with a very difficult seller that we had to deal with and solicitors. He kept me in the loop and tried to make it as pain free as possible. Thank you!
5/5
GoogleWe bought our new build house through CJ Hole Bishopston. When it came to sell it seemed the sensible thing to use them as they knew the history of the development and the house. They were enthusiastic, helpful and hard working from the start and found a suitable buyer for us within a week. Our chain had quite a few delays but they kept us informed all the time. Commitment was great, communication was great, service was great, and they were a great team to work with too.
5/5
GoogleHad a fab experiance with C.J hole. Very helpful to first time renters. And efficent too! Would highly recomend Emma. For her efficency and professionalisum. She kept us informed with any changes and any probelms we had. Also she had a bubbly personality on the phone.
5/5
GoogleSince moving in, I have found a lot of comfort in going to Emily Baker about any problems we have with the flat, she has been very relaxed and friendly.
5/5
GoogleThis is the first house I have rented and I came into quite clueless but Emily Baker has been great and helped us along the way, Any problems we may have she's always quick to respond to emails and phone calls, great! :)
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for CJ Hole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
CJ Hole and its branches won awards at The British Property Awards in one year, most recently 2018.
British Property Awards winners in one year, the group and its branches: 2018.
British Property Awards by year, 2018Source: The British Property Awards winners lists, as published, linked by year.
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Southville has the most, with 1,598 reviews rated 4.6 out of 5, followed by Bishopston with 901.
The 18 CJ Hole offices, by town:
23 reviews from sellers, rated 4.9 out of 5 on average. For example, R wrote: "I bought, let and eventually sold my property all through CJ Hole - Hucculecote and they have been absolutely wonderful throughout. Tim and his team were ..."
14 reviews from buyers, rated 5.0 out of 5 on average. For example, J wrote: "My elderly parents recently purchased a property via CJ Hole. They were kept up-to-date every step of the way. Despite their own estate agent and solicitor ..."
9 reviews from landlords, rated 4.9 out of 5 on average. For example, Bartholomew wrote: "We are first time investors and CJ HOLE was recommended by a friend to help us rent our flat and manage going forward. From first day of contacting them ..."
Yes. In The Trusted Agent 2026 awards, Kingswood won Platinum, Clifton won Gold and five more branches won awards. At The British Property Awards 2018 its branches won 1 Gold award.
