Trusted Agent profile · Bristol and Somerset
Verified
★★★★★
7,187 reviews across 18 offices and 5 platforms
www.cjhole.co.uk/estate-agents-and-letting-agents/branch/cheltenham
CJ Hole has 18 offices, in Southville, Bishopston, Kingswood, Cheltenham, Clifton, Westbury-On-Trym, Brislington, Bradley Stoke, Hucclecote, Downend, Henleaze, Burnham On Sea, Worcester, Redfield, Bishopsworth, Cirencester, Weston Super Mare and Broadway (Bristol and Somerset). Together they have 7,187 reviews on five platforms, rated 4.7 out of 5 overall.
6,419
Reviews on Google
All 18 offices
62
Reviews on Facebook
All 18 offices
1
Reviews on Yell
All 18 offices
378
Reviews on Trustpilot
All 18 offices
278
Reviews on allAgents
All 18 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I bought, let and eventually sold my property all through CJ Hole - Hucculecote and they have been absolutely wonderful throughout. Tim and his team were ...Read all 23 from sellers
My elderly parents recently purchased a property via CJ Hole. They were kept up-to-date every step of the way. Despite their own estate agent and solicitor ...Read all 14 from buyers
We are first time investors and CJ HOLE was recommended by a friend to help us rent our flat and manage going forward. From first day of contacting them ...Read all 9 from landlords
It has been a pleasure talking to Ms Tilly Ryan the past few weeks. I was enquiring about rental properties for a group of new international students coming ...Read all 2 from tenants
CJ Hole's 18 offices, most reviewed first. Each has its own page.
Showing 6,411 reviews on Google only. Show every review
5/5
GoogleReally positive experience with CJ Hole Southville. Thank you to Natalie, Charlotte and Sion for being so helpful with renting our house out. Natalie was a life saver with getting everything sorted in advance of the letting starting. I would definitely recommend! More
5/5
GoogleHouse sold within the week for over the asking price, followed some great advice given regarding areas to focus on in order to help sale. Working with Hollie in the after-sales team was great, always available to chat … More
5/5
Google100% in every way. James Dear and Team are superb, for both buying and selling we never go anywhere else. Really professional, friendly, genuinely care to get things right and go that extra mile. Special thanks to Hollie too. More
5/5
GoogleCJ Hole we’re excellent from start to finish Cleo worked tirelessly to help achieve our move and was helpful and professional at all times
5/5
GoogleBought my flat with them. Very efficient. They even have a Sales Progressor to make sure the sale goes fast as possible.
5/5
GoogleBuying a new property can be as stressful as it is exciting but the team at CJ Hole Brislington made it pain-free from the outset. Exceptional customer service from the initial viewing through to exchange. Thanks very much, you made a huge difference to the process and it's hugely appreciated.
1/5
GoogleAbsolutely useless and very rude
5/5
GoogleJenni handled the sale of the property we were purchasing and from beginning to end she was so helpful and kept us informed at every stage even when our own (online company) agent was less than helpful or available to answer questions. Jenni steered us safely through the purchase of our home and we couldn't be happier. Many thanks
5/5
GoogleFantastic to deal with from start to finish, very professional and friendly.
5/5
GoogleAn excellent service throughout. Ethan maintained regular contact and secured a great rental property. Recommended letting agents.
5/5
GoogleThere just are not the words to describe my feelings of gratitude for this team of absolute professionals :) :) :) - Especially Kev! You absolute diamond!! Thankyou :) :)
5/5
GoogleExcellent service, Tom was especially helpful and friendly. Love my new 🏡
Hi Chantal, Thank you so much for your kind review. We wish you every happiness in your new home. Edward
5/5
GoogleWe have just been offered a flat for our second year of university. We were helped by Magda who was very helpful and attentive in our application process, which would have been much more stressful without her! She was Very friendly and quick to respond to our questions, as well as all the other members of the branch. Thank you once again for all your help!
5/5
GoogleCJ Hole we're really helpful with our recent purchase of a property they were the agents for. They are personable, friendly and helpful. CJ Hole liaised with the chain and solicitors, and had a good level of communication between all parties and helping keep things moving. Thank you CJ Hole!
Thank you for leaving a review for us Hayley, wishing you all the best for your purchased property.
1/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
1/5
GoogleThey accepted our deposit, had us sign a contract stating if they changed their mind through no fault of ours before the move in date, the deposit would be returned. They then changed their mind and attempted to keep our deposit. After a firm dispute, they agreed to return it as a 'good will gesture'. They then took 2+ weeks to return it, after several follow up calls and emails. Just what you need when you're moving house. What a joke.
Dear Sir/Madam, we’re really disappointed to hear that you were not satisfied with your experience at CJ Hole. We appreciate customer feedback (good or bad) as it gives us an opportunity to review and improve our services if and where it is needed. In order for us to further understand your dissatisfaction we would be keen to hear from you directly to learn more about your experience and address your concerns. If you would like to call or email us on (0117 9232 888 / bis.lettings@cjhole.co.uk), we would very much welcome your correspondence. Emma Cox, Lettings Operations Director
5/5
GoogleExcellent service from start to finish. Magdalena was very efficient and supportive in helping me secure the tenancy agreement for my new home. Highly recommend to anyone :)PositiveResponsiveness, Quality, Professionalism
5/5
GoogleRowena was very efficient and kept the momentum going with the purchase, without being pushy. Great job!PositiveResponsiveness, Professionalism
5/5
GoogleExcellent service from CJ Hole yet again. Conor has been particularly outstanding in delivering good tenants with a fantastic return, despite a challenging sell. Well done all.PositiveResponsiveness, Quality, Professionalism, Value
1/5
GoogleVery very stressful experience. First of all they recommended a Solicitor that the buyer was already dealing with, so a lot of time was wasted and documents sent and were lost so we had to change as "Conflict of Interest" Told us Buyer was not in a chain but her property was being bought by a Developer , it all had to be finalised before 30 June due to Stamp duty. This was back at the beginning of March . Also not told that Buyer was interested in a fitting being left so sold the item . Each time we were supposed to exchange contracts a myriad of excuses were given .It eventually turned out that what I was told was a proceedable ,chain free buyer was not the case. On the third time of trying to exchange was then told that someone down the line did not have the funds and had not received their Mortgage Offer. Dreadful lack of service and communication and now need to start again.NegativeResponsiveness, Quality, Professionalism
5/5
GoogleExcellent service all round from the CJ Hole team, especially Rowena who dealt with our queries swiftly and professionally. I would definitely recommend them.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleReally impressed with the service, always helpful and responsive to any queriesPositiveResponsiveness, Professionalism
5/5
GoogleGood team work, had some issues with the buyr's solicitor which was looked at very promptly. Andy, Rowena and Adrian are pleasure to deal with. Highly recommended.PositiveValue
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for CJ Hole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
CJ Hole and its branches won awards at The British Property Awards in one year, most recently 2018.
British Property Awards winners in one year, the group and its branches: 2018.
British Property Awards by year, 2018Source: The British Property Awards winners lists, as published, linked by year.
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Southville has the most, with 1,595 reviews rated 4.6 out of 5, followed by Bishopston with 891.
The 18 CJ Hole offices, by town:
23 reviews from sellers, rated 4.9 out of 5 on average. For example, R wrote: "I bought, let and eventually sold my property all through CJ Hole - Hucculecote and they have been absolutely wonderful throughout. Tim and his team were ..."
14 reviews from buyers, rated 5.0 out of 5 on average. For example, J wrote: "My elderly parents recently purchased a property via CJ Hole. They were kept up-to-date every step of the way. Despite their own estate agent and solicitor ..."
9 reviews from landlords, rated 4.9 out of 5 on average. For example, Bartholomew wrote: "We are first time investors and CJ HOLE was recommended by a friend to help us rent our flat and manage going forward. From first day of contacting them ..."
Yes. In The Trusted Agent 2026 awards, Kingswood won Platinum, Clifton won Gold and five more branches won awards. At The British Property Awards 2018 its branches won 1 Gold award.
