5/5
Cj hole help me to buy a house i recommended π to all β¦
Agent replied
Hi Dean, Thank you for the feedback. I will pass this across to Linda and the team.

Trusted Agent profile Β· Bristol and Somerset
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7,188 reviews across 18 offices and 5 platforms
www.cjhole.co.uk/estate-agents-and-letting-agents/branch/cheltenham
CJ Hole has 18 offices, in Southville, Bishopston, Kingswood, Cheltenham, Clifton, Westbury-On-Trym, Brislington, Bradley Stoke, Hucclecote, Downend, Henleaze, Burnham On Sea, Worcester, Redfield, Bishopsworth, Cirencester, Weston Super Mare and Broadway (Bristol and Somerset). Together they have 7,188 reviews on five platforms, rated 4.7 out of 5 overall.
6,419
Reviews on Google
All 18 offices
62
Reviews on Facebook
All 18 offices
1
Reviews on Yell
All 18 offices
379
Reviews on Trustpilot
All 18 offices
278
Reviews on allAgents
All 18 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I bought, let and eventually sold my property all through CJ Hole - Hucculecote and they have been absolutely wonderful throughout. Tim and his team were ...Read all 23 from sellers
My elderly parents recently purchased a property via CJ Hole. They were kept up-to-date every step of the way. Despite their own estate agent and solicitor ...Read all 14 from buyers
We are first time investors and CJ HOLE was recommended by a friend to help us rent our flat and manage going forward. From first day of contacting them ...Read all 9 from landlords
It has been a pleasure talking to Ms Tilly Ryan the past few weeks. I was enquiring about rental properties for a group of new international students coming ...Read all 2 from tenants
CJ Hole's 18 offices, most reviewed first. Each has its own page.
Showing 6,411 reviews on Google only. Show every review
5/5
Cj hole help me to buy a house i recommended π to all β¦
Hi Dean, Thank you for the feedback. I will pass this across to Linda and the team.
5/5
We have recently completed selling our home through CJ Hole and buying through another agent. In comparison to the other agents in the chain, the team at CJ Hole, Cleo in particular, were outstanding in their handling of what became a very long and stressful process. Thanks again for making it happen when it seemed impossible! We are very happy and wouldnβt hesitate to recommend you. Wishing you all a very happy Christmasπ₯
5/5
Awful
5/5
Big shoutout to Molly Sharp for helping me complete my first move! Always on hand to answer any questions I had and made it a very easy and quick process π β¦
5/5
Efficient and courteous staff. Calls and emails were returned speedily. Went the extra mile in dealing with a frustrating situation. Would recommend.
5/5
When moving to a new property in a new city and with the intentions of starting a new job, it all became very overwhelming. However Molly Sharp (one of the agents) was extremely helpful and went above and beyond to help me!
Hi there, Sorry to hear you're having issues with your deposit. Please reach out to us on 01206 863900 so we can get this resolved.
5/5
National circumstances blighted the dale of the property - from elections, BREXIT, Christmas to 3 COVID lockdowns... C J Hole (Jackie and Jenny especially) have been holding our hands all the way and finally it has gone. The company organised video viewings (lovely pictures) to side step lockdown and have been professional throughout what was an emotional time. Thoroughly recommend.
5/5
Big thanks to Molly! After finding our property we were able to quickly arrange a viewing within a couple of hours of sending an enquiry, for the next day (on a Saturday which was great!) and we decided we wanted to take it, so on the Monday we started the process, it all moved nice and quickly and all our questions were answered swiftly and professionally and even when we had a second viewing and there was an issue with access to the property it was dealt with efficiently. Molly has been really helpful and always there when needed!
5/5
C J Hole was our sellers estate agents and they regularly supported us in interactions with the seller and solicitors. Many thanks to Jenni who suffered through many of my phone calls!
5/5
I had a fantastic and very professional experience when letting with CJ Hole, especially with Orin and Ethan who dealt with the let. Highly recommend π thanks again for a smooth process. β¦
5/5
We asked three Estate Agents to value my mother-in-law's property and Jackie at C J Hole was a clear winner. She was friendly but professional, had done her homework on the property, its locality and the market, and evidenced this with examples of sales of similar properties. Unlike the others, she was able to both value the property and have an idea of potential buyers who might be interested in it - others seem to have made a distinction between the roles of taking properties on and selling them. Her timeline for bringing the property to market was clear and her follow up immediate. Having made the decision to go with C J Hole, her team organised the EPC, photos, property details and Rightmove marketing within a week and the property sold on the first day of viewings. Good communication since then meant that the whole process has been completed within 2 months. We would definitely recommend Jackie, Jenni, Charlotte and the team at C J Hole.
5/5
CJH were highly efficient. They were quick to make arrangements and go live after recommending an excellent photographer and independent solicitor. All staff who would conduct viewings visited our house beforehand for a full briefing/guided tour before viewings commenced. They were supportive, proactive and maintained good communications throughout, facilitating a very satisfactory outcome. They provided a totally professional service, and Jeremy gave excellent advice when we hit problems. We cannot recommend Jeremy Prosser and his staff highly enough.
Thank you for taking the time to leave us a review, Peter. We are pleased you have had a great experience with our Lettings team.
5/5
We originally started working with CJ Hole back in early 2019 and after getting a few quotes through 4 or 5 of the Cheltenham based Estate Agents, we decided that Jackie at CJ Hole would be the best person to get our sale. The photos were taken by Jackie and they turned out great and we reviewed the description fo our property before we put it up for sale. We had a few viewings in the first week and accepted an offer within the first 10 days. Unfortunately, due to our onward purchase, we eventually had to drop out. The main contact we had through was Jenni who was always on the ball and quick to reply. So, over the space of 2 years, we tried to buy 3 houses, and it kept falling through due to the chain. There were 4 occasions where CJ Hole had to find a new buyer for us due to our onward falling through or being delayed, and always within 10 days we had an offer accepted. They also have a list of potential buyers they contact so its always quick to get an offer accepted. They always stuck to Covid restrictions during viewings and left our house exactly as we left it after viewings. Finally we found the perfect house to purchase and we were able o complete the sale in 2021. Having worked with a few estate agents over trying to purchase a few houses, I must say that CJ Hole were the best. In the future if we look to move (hopefully not too soon since its taken us so long to move), we will use CJ Hole for our sale.
5/5
I have viewed a few properties through CJ hole and have found them all to be of high standard. In addition the service I received when renting my recent property was fantastic . Ethan Marlborough, who is based at the Cheltenham office, was extremely informative, professional and polite at all times- a really lovely chap !
5/5
I have used CJ HOLE in Cheltenham for several properties now and each time I have benefited from excellent service. Jenni Moore and her sales team are very professional and Jeremy is extremely helpful, always on hand to assist. Eye- catching marketing and timely communication are other attributes of this company. June 2021
Hi Gareth, Iβm sorry to hear youβve had a bad experience with us. Our team strive to provide quality service to our tenants and landlords alike, so this is of course not at all what we want to hear. To rectify this, please get in touch with our team on 01206 863900.
5/5
Honesty and professionalism of CJ gave the confidence to work with this Estate Agents. Our manager Jenni was always in touch, instantly responded to all requests, constantly communicated between seller, buyer and lawyers. We can only say positive things about the whole experience from start until finish. Highly recommend.
Hi Penni, Thanks so much for your kind words! We really appreciate it (and so does Debbie).
5/5
I have rented a property from CJ Hole and the service that we received was nothing short of incredible. We worked with Ethan and assisted us every step of the way. His service can not be faulted. He and the whole team at CJ Hole are absolutely incredible.
Hi Tom, I'm deeply sorry to hear you've had a bad experience with our accounts team! This is not at all what we want. Please reach out to our wonderful team to get this resolved ASAP on 01206 863900.
5/5
The staff at CJ Hole were helpful and courteous at all times. They always replied promptly to any queries we had with our purchase, and kept us up to date with any issues that cropped up throughout the whole process. Would happily deal with this company again, Steve and Debs Savery.
Hi Gill, Great stuff! Thank you for your kind words.
5/5
Jenni handled the sale of the property we were purchasing and from beginning to end she was so helpful and kept us informed at every stage even when our own (online company) agent was less than helpful or available to answer questions. Jenni steered us safely through the purchase of our home and we couldn't be happier. Many thanks
5/5
We had 4 quotes completed by Cheltenham based estate agents and chose Jeremy at CJ Hole as he had clearly done his research on the property, gave me an honest view and a competitive price. Two initial things I really liked were the team viewings of the property so that everyone hosting viewings knew the property and all the details. Secondly, the recommended professional photographer was amazing. Highly recommend everyone use this service - itβs a small cost in the grand scheme of things and the photos looked great. CJ Hole was quick to get viewings in, had lined up prospective buyers before the property had gone live online. We had a few offers within a couple of weeks and agreed a buyer shortly after. Jenni was our main contact and she has been fantastic. Always responding to phone calls or emails, answer any questions and was a great go between the solicitors and our buyer making sure everything ran smoothly. We are so pleased we chose CJ Hole. The service has been excellent and the team working there are extremely professional and helpful. Highly recommend using CJ Hole!!
Hi Fuat, Firstly, thank you for being a loyal customer at Jackson & Co. I understand you've had a bad experience with us, which of course is not at all what we aim to provide. Please get in touch with our team to rectify this situation on 01206 863900.
1/5
Run away !! Run away!! Run away!! (if I could put 0, I would put) If you want to waste your time, If you want to be taken for a fool, Then this agency is the ideal place.
5/5
C J Hole were very professional, and I would definitely recommend them. Rowena did an excellent job of keeping me informed, throughout. Tony Myers.
1/5
Be aware of what you're told on viewings. I was told that as part of the sale a fixture would be left at the property and to wait for the F&F form to come through to confirm that I wanted to keep it. I've since been told that the fixture has been removed and I should have made sure that it was stated on the sales memo. And of course they are now not taking any responsibility for the misinformation and have advised that a verbal agreement means nothing!
1/5
They accepted our deposit, had us sign a contract stating if they changed their mind through no fault of ours before the move in date, the deposit would be returned. They then changed their mind and attempted to keep our deposit. After a firm dispute, they agreed to return it as a 'good will gesture'. They then took 2+ weeks to return it, after several follow up calls and emails. Just what you need when you're moving house. What a joke.
Dear Sir/Madam, weβre really disappointed to hear that you were not satisfied with your experience at CJ Hole. We appreciate customer feedback (good or bad) as it gives us an opportunity to review and improve our services if and where it is needed. In order for us to further understand your dissatisfaction we would be keen to hear from you directly to learn more about your experience and address your concerns. If you would like to call or email us on (0117 9232 888 / bis.lettings@cjhole.co.uk), we would very much welcome your correspondence. Emma Cox, Lettings Operations Director
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for CJ Hole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

CJ Hole and its branches won awards at The British Property Awards in one year, most recently 2018.
British Property Awards winners in one year, the group and its branches: 2018.
British Property Awards by year, 2018Source: The British Property Awards winners lists, as published, linked by year.
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Southville has the most, with 1,595 reviews rated 4.6 out of 5, followed by Bishopston with 891.
The 18 CJ Hole offices, by town:
23 reviews from sellers, rated 4.9 out of 5 on average. For example, R wrote: "I bought, let and eventually sold my property all through CJ Hole - Hucculecote and they have been absolutely wonderful throughout. Tim and his team were ..."
14 reviews from buyers, rated 5.0 out of 5 on average. For example, J wrote: "My elderly parents recently purchased a property via CJ Hole. They were kept up-to-date every step of the way. Despite their own estate agent and solicitor ..."
9 reviews from landlords, rated 4.9 out of 5 on average. For example, Bartholomew wrote: "We are first time investors and CJ HOLE was recommended by a friend to help us rent our flat and manage going forward. From first day of contacting them ..."
Yes. In The Trusted Agent 2026 awards, Kingswood won Platinum, Clifton won Gold and five more branches won awards. At The British Property Awards 2018 its branches won 1 Gold award.