Trusted Agent profile · Bristol and Somerset

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CJ Hole estate agents in Southville, Bishopston, Kingswood and 15 more

4.7

★★★★★ Excellent

7,261 reviews across 18 offices and 5 platforms

www.cjhole.co.uk/estate-agents-and-letting-agents/branch/cheltenham

CJ Hole has 18 offices, in Southville, Bishopston, Kingswood, Cheltenham, Clifton, Westbury-On-Trym, Brislington, Bradley Stoke, Hucclecote, Downend, Henleaze, Burnham On Sea, Worcester, Redfield, Bishopsworth, Cirencester, Weston Super Mare and Broadway (Bristol and Somerset). Together they have 7,261 reviews on five platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

6,440

Reviews on Google

All 18 offices

Facebook logo

4.1 / 5

66

Reviews on Facebook

All 18 offices

Yell logo

5.0 / 5

1

Reviews on Yell

All 18 offices

Trustpilot logo

385

Reviews on Trustpilot

All 18 offices

allAgents logo

320

Reviews on allAgents

All 18 offices

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

CJ Hole's 18 offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 6,432 reviews on Google only. Show every review

5/5

Google

Whilst renting my flat through CJ Hole, I have had amazing support with all aspects of my tenancy, and must say that both Danielle and Shelly have been very helpful, friendly and easy to communicate with, by e-mail,texts and telephone. I have now rented my flat for 4.5 years, and I am as happy now as I was when I first moved in. The service, I think, is second to none, and I have recommended CJ Hole to people I know who are looking for properties to rent. I feel safe, secure and looked after, and If I ever had to consider moving, (which I hope I don't), they would be my first point of contact to help me through the process. Very Happy Tenant indeed!!

Simeon · 10 May 2026 · CJ Hole Hucclecote

Agent replied · 10 October 2026

We are so pleased you're a happy Tenant, Simeon. We'll do everything we can to ensure we continue this. Thank you for taking the time to leave a review.

5/5

Google

I worked with Shelly and Danielle when finding a property to rent. They were both extremely helpful and professional and i felt well taken care of.

Scott · 10 May 2026 · CJ Hole Hucclecote

Agent replied · 10 October 2026

Thank you for taking the time to leave a review, Scott. Your feedback is appreciated and we'll ensure you continue to feel well taken care of during your tenancy.

5/5

Google

I would like to take this opportunity to share my long term experience of the C.J. Hole team. I have been a tenant in this property for many years. During this time I have been completely spoilt by a professional, experienced and caring team. Clare, Shelley, Ammi and Danniele all sing off the same hymn sheet when it comes to customer care. Any issues are dealt with as soon as possible in a very friendly manner. Shelley generally carries out my flat inspections, always on time, loves a conversation and it really shows how much she enjoys her job role. I would highly recommend this team to look after your tenancy requirements. Regards Kevin Jones

Kevin · 10 May 2026 · CJ Hole Hucclecote

Agent replied · 10 October 2026

Thank you for leaving the Lettings Team a review, Kevin. Your kind words are appreciated and we'll ensure the management continues in this way.

5/5

Google

I highly recommend CJ Hole to any landlord looking for a seamless letting experience. Their processes are transparent and easy to navigate, and the entire team has been supportive throughout. I’d like to give a special mention to Shelly, whose communication is consistently clear, concise, and prompt. I couldn't ask for a more reliable team to manage my property.

Matthew · 10 May 2026 · CJ Hole Hucclecote

Agent replied · 10 October 2026

Thank you for such a great review, Matthew. We'll ensure the management of your property continues in such a positive manner.

5/5

Google

Great experience ,hassle free and always available to answer questions

Sean · 10 May 2026 · CJ Hole Hucclecote

Agent replied · 10 October 2026

Thank you for taking the time to leave a review, Sean.

5/5

Google

Fantastic service from start to finish, Danielle was a great, helping us rent out our first property and making it feel so effortless

Aaron · 10 May 2026 · CJ Hole Hucclecote

Agent replied · 10 October 2026

Thank you for your review, Aaron. I'm pleased the renting of your first property went well, and we'll continue as a team to ensure the management is smooth.

5/5

Google

Shelly from CJ Hole came to do our home inspection, she was so friendly! Communication was great and clear when deciding when it was best to visit and our inspection report was available for us to read within 2 days! ☺️ Thank you Shelly!

Tara · 10 May 2026 · CJ Hole Hucclecote

Agent replied · 10 October 2026

Thank you for taking the time to leave Shelly a review, Tara. We're pleased you were happy with her inspection and communication. If you need anything during your tenancy, please don't hesitate to get in touch.

5/5

Google

Rating only, no written review.

Harpreet · 10 May 2026 · CJ Hole Hucclecote

Agent replied · 10 October 2026

Thank you for taking the time to leave us 5 stars. We hope your tenancy continues smoothly, the team are here should you need any assistance.

5/5

Google

They are very supported always helping to solve anything with the owner many thanks for them especially Shelly

Baraa · 10 May 2026 · CJ Hole Hucclecote

Agent replied · 10 October 2026

Thank you for leaving Shelly a review, we are so pleased you are finding the her and the team supportive, we'll ensure this continues.

5/5

Google

Thank you so much for Julie Davies for keeping me updated on the progress of my house purchase. Much appreciated. Also to David and staff. Thank you

Jackie · 10 May 2026 · CJ Hole Downend

Agent replied · 10 October 2026

Hi Jackie, it has been a pleasure assisting you with your purchase and we very grateful for your five star review. The team at CJ Hole.

5/5

Google

Julie at Cjhole Downend has been absolutely fantastic, with a long chain in the sale she just kept on going, offering great support to finally get us the house we love. She kept us informed at every step of the way, problem solving and always at the end of the phone, we just can’t praise her enough!

Nicola · 10 May 2026 · CJ Hole Downend

Agent replied · 10 October 2026

Hi Nicola, thank you for your great review and particularly your experience with Julie and the progression of the sale. It's been a pleasure. The team at CJ Hole Downend

5/5

Google

Pascha, in particular, was very helpful in advising how to get the house best presented for sale, and then the sales team as a whole were very efficient in providing details of viewings and feedback. The initial buyers pulled out at quite a late stage but the team re-sold the house quickly. Julie has been progressing the sale and keeping me well informed. It has been quite a difficult chain and some of the solicitors have been challenging but Julie has relentlessly kept on top of them all and provided regular updates. I like that most communication is by phone rather than email.

Sarah · 10 May 2026 · CJ Hole Downend

Agent replied · 10 October 2026

Hi Sarah, thank you for your five star review and your kind words, it has been a pleasure assisting you with your sale and we are very grateful for you having instructed us to sell your home. The team at CJ Hole.

5/5

Google

I experienced exceptional communication, quality of support in my property search from Ella Sanfilippo. She really took time to understand our family and our needs, not pushy and allowed us to truely consider what would suit us best. She added value to the whole experience, and is an asset to the industry! Highly recommend her

Helen · 10 May 2026 · CJ Hole Bishopston

Agent replied · 22 April 2026

Ella is so pleased to have such fantastic feedback, Helen. It is really appreciated - thank you!

5/5

Google

I have accompanied my sister for two house viewings with Ella Sanfilippo. Ella has been kind, thoughtful and really supportive of my sister. She really appreciates the huge life decision of moving and all the anxieties of making the right decision. Ella has identified what my sister needs and helped her find a really great property. Ella has been really knowledgeable and never made us feel rushed during our viewings. She is a breath of fresh air in an industry that can feel quite intimidating and pressurising. Thanks Ella!

Kat · 10 May 2026 · CJ Hole Bishopston

Agent replied · 22 April 2026

Ella is delighted to hear this Kat. We always intend to provide the best customer service possible and it seems that Ella has succeeded. Thank you again.

5/5

Google

We just purchased our first home with CJ Hole and couldn’t be happier. Thank you so much Emily, Karly and Andy - you were all so helpful from start to finish and we are so grateful! We would definitely recommend CJ Hole to anyone buying or selling a home, they are all very organised, professional, and friendly and are all round great estate agents. :)

Emily · 10 May 2026 · CJ Hole Bishopston

Agent replied · 22 April 2026

Thank you Emily for such kind words. We are so delighted to hear from you and of your experience. Every happiness in your gorgeous new home.

5/5

Google

We have rented a property with CJ Hole happily for 3+ years now and we have been extremely impressed with the service offered.Special thanks to Oliver Pickering who has been dealing with our application so effectively and quickly. Thanks a lot for everything!

Sheeba · 22 April 2026 · CJ Hole Cheltenham

Agent replied · 22 August 2026

Thank you for taking the time to leave us a review! We really appreciate the feedback!

2/5

Google

Just off the start, we really liked the place we stayed at (rented through CJ Hole), but there were so many times when things just went wrong. Full disclosure, I do own several properties (one of which is in the UK). …

Patrick · 22 April 2026 · CJ Hole Cirencester

Agent replied · 15 April 2026

Patrick, I’m genuinely sorry to hear that aspects of your experience fell short of what we aim to deliver. We’ve discussed the points you raised within the team, and it’s clear there were areas where our communication could have been … More

5/5

Google

I’ve been a landlord with CJ Hole for 15 years and have always had a positive experience, but since Susan joined the team four months ago, things have felt even more personal. She recently handled a full tenant changeover for me and made …

Caroline · 22 April 2026 · CJ Hole Cirencester

5/5

Google

We sold a flat in Dursley, Gloucestershire, and purchased a house in Bristol. The transaction started around August 2025 and completed in March 2026. The CJ Hole Henleaze team did a fantastic job of selling us the home and of supporting us through the process. In chronological order, we interacted with Tim, Perla, and Lorraine - they all were professional, friendly, and easy to interact with. In the last few months of the transaction we interacted solely with Lorraine, who deserves special praise. She was proactive throughout the process, and kept us informed with weekly updates. Initially the updates happened on a Monday, but Lorraine was kindly able to move the updates to Tuesdays which suited us better (due to lighter work and childcare commitments that day). Lorraine took the lead in interacting with our own estate agents and solicitors. Her efforts often led to our solicitors being encouraged to act more quickly than they would have otherwise. Lorraine's deep knowledge of the process of buying and selling, and of the necessary document names, meant that our solicitors had nowhere to hide when providing updates to her. In summary, we were extremely impressed and happy with Lorraine's professionalism, proactive nature, and friendliness. Even though she wasn't technically working for us (as CJ Hole were hired by the owners we were purchasing from), we felt she was often our greatest ally in progressing the transaction. Just wanted to say thanks to her and the team! We would use CJ Hole services in the future.

Petru · 22 April 2026 · CJ Hole Henleaze

Agent replied · 22 April 2026

Hi Petru! Firstly, thank you very much for taking the time to leave such a wonderful review. It has been extremely well received by the team in Henleaze and Westbury offices. We are delighted to hear that you had such a positive experience with us, as delivering this level of service with every transaction is always our goal. We particularly appreciate your kind comments regarding Lorraine. As a Senior Sales Progressor, she takes great pride in her work, as do all members of the team. While the role can often be demanding, it is also one where experience and proactive communication are key to managing chains effectively and achieving successful outcomes. Your purchase with us progressed well and was ready to move forward quite quickly however, as you mentioned, there were delays elsewhere in the chain. During this time, we worked closely with the other estate agent to help resolve any issues and maintain momentum wherever possible. Our Sales Progressors manage this process carefully, ensuring that everyone remains informed, reassured, and comfortable while waiting for the chain to proceed. We are pleased that we were able to support you effectively throughout this process. We hear that you are settling into your new home quite nicely. Thank you also for your thoughtful gesture in bringing in a gift for Lorraine; it was very much appreciated. We wish you all the very best in your new home and thank you once again for your kind feedback. CJ Hole Team

5/5

Google

My recent experience with working with the team at CJ Hole in Bishopston was both positive and impressive. Each member of the staff is experienced, efficient, kind, caring and reliable. Every department at the branch works effectively and relentlessly together, to achieve a successful outcome. In addition to being highly knowledgeable they offer great advice and genuine emotional support. I could not have navigated my way through my mums' probate house sale without the guidance of every single one of them. I highly recommend this hard working team of professionals who really know their onions! Thank you Andy, Emily, Karley, and Ed .

Debbie · 21 April 2026 · CJ Hole Bishopston

Agent replied · 22 April 2026

Great to hear from you Debbie. Thank you so much for the kind words. The team are so delighted to hear of your experience. It was a total pleasure to help you. Enjoy the next chapter of your life!

2/5

Google

I have been living in a property managed by CJ Hole for 5 years. The property itself is great (and we think the landlord is sound although we have never met them). However, CJ Hole have been consistently horrible at communicating and solving maintenance requests. All projects are done cheaply and have led to more maintenance needing done. They demand things of us rather than collaborating with us, particularly on property inspections and contract renewals. It feels as if they don't consider this our living environment, but rather just a means to profit. Capitalism shocker.

Eilísh · 21 April 2026 · CJ Hole Bishopston

Agent replied · 22 August 2026

Hi, we’re sorry you feel your experience hasn’t been satisfactory to date. We are keen to discuss your experience as we value feedback (good or bad). Your property manager will reach out to you today. Hopefully we will be able to come to a resolution that satisfies your concerns. Kind Regards, CJ Hole

5/5

Google

I’ve had a really positive experience working with Thornton Edward. He has been professional, proactive, and incredibly patient throughout the selling process. What stood out most was his willingness to take the time to explain everything clearly and keep me updated at every stage, which made what can often be a stressful process feel much more manageable. His communication has been consistent and reassuring, and he’s always been approachable and responsive whenever I’ve had questions. Edward’s dedication and work ethic really show, and it’s clear he genuinely cares about achieving the best outcome. I wouldn’t hesitate to recommend him to anyone looking for a reliable and supportive agent.

Gabriel · 20 April 2026 · CJ Hole Bishopston

Agent replied · 22 April 2026

Ed is so pleased to receive the kind review Gabriel. Thank you for taking the time to put your experience into words.

5/5

Google

We have used CJ Hole for the last 3 years to manage our portfolio of rental properties, mostly student lets, we have found them to be highly professional and a game changer for us in terms of providing a reliable service to our tenants.

JJ · 16 April 2026 · CJ Hole Bishopston

Agent replied · 22 August 2026

Thank you so much for the Five Stars and for taking the time to rate our service, the whole team really appreciates the feedback.

5/5

Google

Been working with Emma and Jayne. Emma was really sweet, talkative and informative whilst doing the viewing for a flat I had. Jayne was very prompt and speedy when I asked for an application form for the flat I had seen with Emma. They’ve both been lovely and highly professional. Always answering any questions I’ve had. Thank you for making this journey easy.

Courtney · 15 April 2026 · CJ Hole Bradley Stoke

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for CJ Hole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

CJ Hole and its branches won awards at The British Property Awards in one year, most recently 2018.

British Property Awards winners in one year, the group and its branches: 2018.

British Property Awards by year, 2018

Source: The British Property Awards winners lists, as published, linked by year.

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Questions about CJ Hole

Which CJ Hole office has the most reviews?

Southville has the most, with 1,598 reviews rated 4.6 out of 5, followed by Bishopston with 900.

Where are the CJ Hole offices?

The 18 CJ Hole offices, by town:

  • Bishopston: 94 Gloucester Road, Bishopston, BS7 8BN
  • Bishopsworth: 35 Church Road, Bishopsworth, BS13 8JL
  • Bradley Stoke: The Willow Brook Centre, Bradley Stoke, BS32 8BS
  • Brislington: 46 Sandy Park Road, Brislington, BS4 3PF
  • Broadway: Saddlers Barn, Kennel Lane, Broadway, WR12 7DP
  • Burnham On Sea: 64 High Street, Burnham On Sea, Somerset, TA8 1PE
  • Cheltenham: 1 Bath Street, Cheltenham, GL50 1YE
  • Cirencester: 1 Woolrich House, The Waterloo, Cirencester, GL7 2GA
  • Clifton: 161 Whiteladies Road, Clifton, BS8 2RF
  • Downend: 5 Cleeve Wood Road, Downend, Bristol, BS16 2SF
  • Henleaze: 108 Henleaze Road, BS9 4JZ
  • Hucclecote: 5 Silverdale Parade, Hillview Road, Hucclecote, GL3 3LA
  • Kingswood: 8 Regent Street, Kingswood, BS15 8JS
  • Redfield: 163 Church Rd, Redfield, BS5 9LA
  • Southville: 268 North Street, Southville, Bristol, BS3 1JA
  • Westbury-On-Trym: 25 Canford Lane, Westbury-On-Trym, Bristol, BS9 3DQ
  • Weston Super Mare: Suite 3 Pure Offices, Pastures Avenue, Weston Super Mare, Somerset, BS22 7SB
  • Worcester: 58 Foregate Street, Worcester, WR1 1DX
What do sellers say about CJ Hole?

23 reviews from sellers, rated 4.9 out of 5 on average. For example, R wrote: "I bought, let and eventually sold my property all through CJ Hole - Hucculecote and they have been absolutely wonderful throughout. Tim and his team were ..."

What do buyers say about CJ Hole?

14 reviews from buyers, rated 5.0 out of 5 on average. For example, J wrote: "My elderly parents recently purchased a property via CJ Hole. They were kept up-to-date every step of the way. Despite their own estate agent and solicitor ..."

What do landlords say about CJ Hole?

9 reviews from landlords, rated 4.9 out of 5 on average. For example, Bartholomew wrote: "We are first time investors and CJ HOLE was recommended by a friend to help us rent our flat and manage going forward. From first day of contacting them ..."

Has CJ Hole won any awards?

Yes. In The Trusted Agent 2026 awards, Kingswood won Platinum, Clifton won Gold and five more branches won awards. At The British Property Awards 2018 its branches won 1 Gold award.

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