Trusted Agent profile · Bristol and Somerset
Verified
★★★★★
7,170 reviews across 18 offices and 6 platforms
www.cjhole.co.uk/estate-agents-and-letting-agents/branch/cheltenham
CJ Hole has 18 offices, in Southville, Bishopston, Kingswood, Cheltenham, Clifton, Westbury-On-Trym, Bradley Stoke, Hucclecote, Brislington, Downend, Henleaze, Burnham On Sea, Worcester, Redfield, Bishopsworth, Cirencester, Weston Super Mare and Broadway (Bristol and Somerset). Together they have 7,170 reviews on six platforms, rated 4.7 out of 5 overall.
6,329
Reviews on Google
All 18 offices
87
Reviews on Facebook
All 18 offices
1
Reviews on Yell
All 18 offices
49
Reviews on The Trusted Agent
All 18 offices
384
Reviews on Trustpilot
All 18 offices
320
Reviews on allAgents
All 18 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I bought, let and eventually sold my property all through CJ Hole - Hucculecote and they have been absolutely wonderful throughout. Tim and his team were ...Read all 23 from sellers
My elderly parents recently purchased a property via CJ Hole. They were kept up-to-date every step of the way. Despite their own estate agent and solicitor ...Read all 14 from buyers
We are first time investors and CJ HOLE was recommended by a friend to help us rent our flat and manage going forward. From first day of contacting them ...Read all 9 from landlords
It has been a pleasure talking to Ms Tilly Ryan the past few weeks. I was enquiring about rental properties for a group of new international students coming ...Read all 2 from tenants
CJ Hole's 18 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for CJ Hole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
1/5
GoogleThey were okay until I couldn't get hold of them on the day I was supposed to collect my keys so had to make alternative arrangements to find somewhere to stay that night. I then went to this office the next day to collect my keys and it turned out they had lost the front door key. They got a locksmith to gain entry but the real cherry on top of the whole experience of dealing with CJ Hole was them then refusing to pay for the lock to be replaced.... 10/10 would NOT recommend.
1/5
GoogleAbsolutely awful estate agents. I've tried for nearly a week now to get through on the telephone and they never answer their phones.
Hi Mike, thank you for your feedback and we’re sorry to hear about your experience trying to contact us. This is certainly not the level of service we aim to provide. We’re very concerned to hear you’ve been unable to get through over the past week, as this is unusual for us, and we will be reviewing our phone system as a priority to check for any issues. We’d really like the opportunity to assist you, so please do contact us via email and we’ll ensure your enquiry is dealt with promptly. Thanks, Ian
5/5
GoogleJessica Warren and Minnie chandler where fantastic from start to finish whilst selling my late Nans house. This was an emotional sale for my family and the sale was handled with great understanding. …
5/5
GoogleEthan has kept me informed throughout the process and communication has been excellent . He has offered advice along the way and together made a share decision. His response time is very quick which definitely helped speed up the process. I …
5/5
GoogleThomas is a great sales agent, always willing to help and making the process of buying a house so much easier.
5/5
GoogleRyan was a superstar, extremely knowledgeable and helpful with the viewing I attended. He knew all about the property, had answers to my questions, and has offered to keep me updated with other properties that might suit my needs too - great experience!
5/5
GoogleGreat service from start to finish. The team were so professional, responsive, friendly and genuinely supportive throughout the whole process. I would especially like to thank Simon, James, Victoria and the lovely Tegan for all your help. I would definitely recommend them to anyone looking to sell their home.
5/5
GoogleLived in a CJ Hole managed flat for 9 years and they honestly could not have been more helpful. Responses were prompt and fixes actioned whenever needed. In recent years, Katie and Marisha have both been great. They made it so easy to live in the flat knowing that if ever assistance was required, it would be there.
5/5
GoogleIt’s always such a pleasure to see young guys so motivated and professional like Freya and Lockie. What an experience! They provided me with brochure and information that I needed to make my final decision. I really enjoyed my time with them.
5/5
GoogleFantastic service from CJ Hole- The team at Kingswood are 10/10 both with knowledge and personality- From the moment they came to do the valuation we knew the right choice had been made and we wouldn't be looking elsewhere. We are a long way from the end of the process, but I feel comfortable knowing I have a great agency to guide along the way and push it all forward. EDIT 22/03- The sale has now completed and my initial feelings of CJ hole remain completely accurate- Kerry is an absolute asset to the team and was invaluable in helping keep the process moving, going as far as offering advice on our onwards purchase which was causing a few hold ups (not purchased through CJ hole). Our overall process start to end was under 4 months and this absolutely wouldn't have been possible without Kerry and the rest of the CJ hole team working as hard as they did. Thank you all!
Thank you for the brilliant feedback Dan, we really appreciate it!
5/5
GoogleCJ Hole helped us find a new place to live nice and fast, Oliver was very attentive and replied to all our emails in ample time (no matter how silly our questions were). Many thanks for helping us start our new lives together !
Thank you for taking the time to leave us a review! We really appreciate the feedback!
5/5
GoogleOliver was great, helped us out with our property application as a tenant.
Thank you for taking the time to leave us a review! We really appreciate the feedback!
5/5
GoogleWe rented our house in Bristol with CJHole and now we are looking to buy with them too. Incrediby professional and on the ball with everything. Shout out to Danny who we are currently looking with, he is great!
5/5
GoogleLiam has really made the process working with CJ Hole an excellent one. From the first viewing he was clearly very familiar with his client, the vendor, and the flat itself, demonstrating lots of relevant knowledge and efficiently following …
Thank you for the wonderful review Ella. Liam really appreciated you taking the time to put in to words the experience you received while viewing with him.
5/5
GoogleIt was a pleasure and a privilege to work with Max. From the bookings and viewing to the completion of the documents everything was so smooth and simple. He facilitated the entire process and experience. I would always recommend CJ Hole to all my friends.
1/5
TrustpilotSt Stephen’s House 2026
St Stephen’s House. Gas, hot water and heating went out on 10th March 2026. Hot water reinstated on 11th March. Gas heating reinstated 17th March. Gas stove is still dead as of 17th March. Week w/o heating, week plus w/o cooking. Or, rather using electricity instead of gas, which is ca. 4-5 times more expensive. All are included in rent, so lodger is inconvenienced and landlord is paying the cost differential. This is not an old building, and it’s 2026. Keep in mind before you rent. Or let.
5/5
GoogleCarmelo was very warm and welcoming when showing me around for the viewing. The whole journey has been smooth and I thoroughly recommend CJ Hole.
5/5
GoogleThe team at CJ Hole Southville were helpful and efficient with the process of renting out my property on short notice ahead of an international move. From advertising the property, to arranging the viewings or managing referencing and contracting processes - everything ran very smoothly. Special thanks to our property manager Max; who facilitated the process from the start. He’s professional, insightful and responsive - giving us peace of mind while abroad. I wouldn’t hesitate to recommend CJ Hole.
5/5
GoogleGreat service helping me with my purchase, especially from Julie, who went the extra mile to complete the sale and was very communicative throughout, and Justin, who was very helpful and knowledgeable during viewings.
5/5
GoogleMe and my wife had a great experience in our flat search with Tegan at CJ Hole Whiteladies Road branch. Tegan was absolutely great to work with. She was so professional, helpful and reassuring and we felt safe that she was acting in our best interests. It was a great pleasure doing business with her and I would highly recommend her and the rest of the team at CJ Hole Whiteladies!
1/5
GoogleAvoid CJ Hole Clifton & Premium Abodes! I was given l a property with multiple Category 1 Hazards, including a broken front door lock, (zero security), and a structurally failing ceiling with visible damp and a strong mould smell. I would upload the shocking photos but Google keeps blocking it. As the property is uninhabitable I am now legally homeless and I have received literally no help from this agency as they state " they don't manage the property." They will not acknowledge their agents lied to me about supposed improvements which were due to be made prior to me moving in, and they wont acknowledge the fact they have knowingly rented a property in this condition. While an agent named Harry was compassionate, the rest of the team has been appalling. Lucy Jones has avoided most of my call by "being in meetings" and never calling me back, and the manager, Tracey, has refused to speak to me despite the urgency of the situation. They have ignored a formal Right to Unwind under Consumer Law and have basically allowed me to have a breakdown over my housing situation whilst constantly passing the buck to other agents and the landlord. If you want an agent that actually communicates and follows health and safety laws, go elsewhere. This office would rather hide behind desks than acknowledge mistakes and legal failings which made me homeless.
5/5
GoogleJulie was great and really helped push things along for us. We had a really good experience with CJ hole. The staff are exceptional and really personalise what is a very stressful time. They know how to put you at ease. Julie, Emily and Cameron are fantastic.
Thank you Lee. It's great to hear from you and your positive viewing experience with Cameron. He was thrilled to hear your feed back. The team at CJ Hole.
5/5
GoogleMy husband and I were assisted by Oliver Pickering from CJHole, who helped us find and secure the rental agreement for a house which is our dream home now. We even requested a second viewing, which he was happy to do so! Honestly, he is a very professional man who gets the job done!
Thank you for taking the time to leave us a review! We really appreciate the feedback!
1/5
GoogleI have previously been intrusively interrogated by a CJ Hole person when I rang for a valuation. This week I requested a viewing of a property and immediately received an abrupt unwelcoming message telling me to complete my details. I did this and then someone rang me to arrange a booking but then listed the same questions again for me to answer. They said I can't see the property without being registered. As I have had a viewing with Westbury on Trym office and had an evaluation with Southville office in the past few weeks I am undoubtedly registered. I am struck by how unwelcoming this bunch are and will avoid them in future.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Southville has the most, with 1,559 reviews rated 4.6 out of 5, followed by Bishopston with 901.
The 18 CJ Hole offices, by town:
23 reviews from sellers, rated 4.9 out of 5 on average. For example, R wrote: "I bought, let and eventually sold my property all through CJ Hole - Hucculecote and they have been absolutely wonderful throughout. Tim and his team were ..."
14 reviews from buyers, rated 5.0 out of 5 on average. For example, J wrote: "My elderly parents recently purchased a property via CJ Hole. They were kept up-to-date every step of the way. Despite their own estate agent and solicitor ..."
9 reviews from landlords, rated 4.9 out of 5 on average. For example, Bartholomew wrote: "We are first time investors and CJ HOLE was recommended by a friend to help us rent our flat and manage going forward. From first day of contacting them ..."
Yes. In The Trusted Agent 2026 awards: CJ Hole, Kingswood won Platinum; CJ Hole, Clifton won Gold; CJ Hole, Bishopston won Gold; CJ Hole, Bristol won Gold; CJ Hole, Henleaze won Gold; CJ Hole, Bristol won Trusted Agent; CJ Hole, Hucclecote won Trusted Agent.
