5/5
Great service and customer care, appointments all ways on time. Good COVID practice and good communication with our solicitors. Highly recommendPositiveResponsiveness, Quality, Professionalism, Value

Trusted Agent profile · Bristol and Somerset
Verified
★★★★★
7,188 reviews across 18 offices and 5 platforms
www.cjhole.co.uk/estate-agents-and-letting-agents/branch/cheltenham
CJ Hole has 18 offices, in Southville, Bishopston, Kingswood, Cheltenham, Clifton, Westbury-On-Trym, Brislington, Bradley Stoke, Hucclecote, Downend, Henleaze, Burnham On Sea, Worcester, Redfield, Bishopsworth, Cirencester, Weston Super Mare and Broadway (Bristol and Somerset). Together they have 7,188 reviews on five platforms, rated 4.7 out of 5 overall.
6,419
Reviews on Google
All 18 offices
62
Reviews on Facebook
All 18 offices
1
Reviews on Yell
All 18 offices
379
Reviews on Trustpilot
All 18 offices
278
Reviews on allAgents
All 18 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I bought, let and eventually sold my property all through CJ Hole - Hucculecote and they have been absolutely wonderful throughout. Tim and his team were ...Read all 23 from sellers
My elderly parents recently purchased a property via CJ Hole. They were kept up-to-date every step of the way. Despite their own estate agent and solicitor ...Read all 14 from buyers
We are first time investors and CJ HOLE was recommended by a friend to help us rent our flat and manage going forward. From first day of contacting them ...Read all 9 from landlords
It has been a pleasure talking to Ms Tilly Ryan the past few weeks. I was enquiring about rental properties for a group of new international students coming ...Read all 2 from tenants
CJ Hole's 18 offices, most reviewed first. Each has its own page.
Showing 6,411 reviews on Google only. Show every review
5/5
Great service and customer care, appointments all ways on time. Good COVID practice and good communication with our solicitors. Highly recommendPositiveResponsiveness, Quality, Professionalism, Value
5/5
I was genuinely impressed by the quality of the team, the attention to detail, follow up and all-around focus on "doing a good job" (and getting me good sale prices).PositiveResponsiveness, Quality, Professionalism, Value
5/5
I am a tentant and hv already rent a property through CJ Hole. Thanks a lot for the whole expert team! Thanks Mr. Leigh Williams and Ms. Karen Rupprecht specially! All are highly effective, professional and take a prompt action from time to time. I would try to "buy" your service if necessary. All the best!!!PositiveResponsiveness, Quality, Professionalism, Value
5/5
As a tenant, I have got a very good service quality from the agency. The agent Ben was professional and helpful during the whole process. I'd highly recommend the services of CJ Hole Cirencester.PositiveResponsiveness, Quality, Professionalism, Value
5/5
Have just used CJ Hole for our purchase and sale of our own property. Have found the team very professional and responsive. Alex at the sales end, and Rowena our sales coordinator were supportive and helpful. They remained calm and encouraging throughout what can be a stressful time. Would definitely use this team again.PositiveResponsiveness, Quality, Professionalism
Such kind words Jane. Thank for you the feedback.
5/5
I couldn’t wish for nicer people to work with in the course of my recent property sale. I was kept well informed throughout, and best of all, CJ Hole achieved more than the asking price for me. I wouldn’t hesitate to recommend. Top professionals!
Thank you for the lovely review!
5/5
First class professional response right from the start. It was good to have personal service from a friendly group of people and Kevin's 'nothing is too much trouble approach' right from the get go was reassuring in guiding us through the process. Bonnie was there helping us through the maze of formalities of the process as well. The sale was placed in their experienced hands and they didn't fail us. Thank you so very much.PositiveResponsiveness, Quality, Professionalism, Value
5/5
Kevin at CJ Hole was great, really helpful and friendly, was able to manage my expectations well.PositiveResponsiveness, Professionalism
5/5
The team at CJ Hole (Clifton) were absolutely fantastic and I would highly recommend them. They are extremely professional and talented, working hard to present the properties well and showing large numbers of viewers around in an organised and timely fashion, despite the Covid restrictions. They eventually sold both of our garden flats for well above the asking price AND managed to get the sales through before the stamp duty deadline at the end of June this year. I have no doubt that we only managed to get such good results because of their hard work and expertise. We will definitely use them again in the future and have no hesitation in recommending them 100%. Especial thanks to James, Luke, Alex and Rebecca.PositiveResponsiveness, Quality, Professionalism, Value
Thank you so much for your review Juliette! It was a pleasure working with you. We wish you all the best in the future. The CJHole Clifton team
5/5
Initially I contacted CJ Hole Kingswood in October 2020 for a valuation, but decided not to put my house on the market at that point. Mid June 2021, I contacted Donna for a valuation and decided to put my house on the market and it was sold within two weeks! Donna, Eva, Kerry Vickie, Isaac and Jeni work incredibly well as a team. They were highly experienced in their fields of expertise, friendly and extremely helpful not only in the sale of my house, but also the purchase of the new one. People often say buying or selling a house is a very stressful situation, however I cannot speak highly enough of the team in the Kingswood office and would like to thank them for the incredible service they provided. With their help and guidance, contacting solicitors, my buyers or even the branch I was buying from, they took away the stress of it all and made it such an exciting experience for me. I have now been in my new home just over a month and can’t believe how quick the entire process was. After my dealings with CJ Hole Kingswood I would highly recommend to close family and friends.PositiveResponsiveness, Quality, Professionalism
5/5
Have used CJ Hole as managing agent for a number of years. Can’t recommend too highly.PositiveResponsiveness, Professionalism, Value
5/5
From the first face to face viewing and valuation, through all viewings, a failed sale and eventual success, the team at C J Hole in Cambray were open, proactive and had a deeper knowledge of the block that the flat was in. I was particularly impressed by the comms between Estate Agent, Solicitors and Buyers and Seller. Alway moving things along and looking to find solutions to issues, finding a back up buyer very quickly when the first withdrew. I liked the appropriate mix of phone calls (for speed) and e-mails (necessary formality). I would recommend to others. Thank you all.PositiveResponsiveness, Professionalism
4/5
Particular thanks to Rowena Parker in sales progression. Its not easy at present with high levels of stress and solicitors difficult to get hold of. Rowena has been our "go between", always answered calls and e mails, helped us stay motivated, encouraged us with the process and supported us when things have been really tough at times. There are a lot of things I wish could be different about buying a house but CJ Hole have made this considerably easier than it would have been without them. Thank YouPositiveResponsiveness
5/5
The team at CJ Hole provided an excellent service throughout the whole process! They looked after the property in our absence and kept us informed all the way. Thanks to all the team.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for the review Bob, I'm glad you had a good experience with the team and I'm glad to see we looked after the property for you as you don't live locally yourself. We'll hopefully see you for a catch up if you're ever in this part of the country. All the best, Tom
5/5
Buying a property through CJ Hole Bradley Stoke was such a stress free process! They all worked so well as a team, especially Ben, Dan and Vicky, not just internally but liaising with the office selling my old property and with my solicitor. I cannot speak highly enough of the Bradley Stoke office and would thoroughly recommend anyone using them. Thank you for making the process of buying a new home such an enjoyable one!PositiveProfessionalism
5/5
From start to finish the team at CJ Holes Kingswood were fantastic. Quick at responding and providing updates in regards to our sale. Ensuring that we were kept in the loop throughout the whole process, without having to chase. Through the process we had contact with Donna, Eva, Vickie & Kerry and they were all very familiar with our sale at every stage of the process. Would thoroughly recommend for a smooth service. Thank you all for helping us move!PositiveResponsiveness
5/5
Really nice agency to deal with, they have gone above and beyond to get our house purchase to go through as smoothly and quickly as possible.PositiveResponsiveness
5/5
I recently sold my large 5 bedroom detached property near Earles Croome/Besford in Worcestershire through CJ Hole. As a creative designer this property was likely to be a ‘marmite’ property as it was very eclectic in design and not your average style or staged house. I had used it for photo shoots and as a staging tool for interior design concepts. This combined with the location and price point meant that I knew it might take a while to find the right buyer. I met with a number of estate agents to understand what each one offered in terms of fees, marketing material etc. Although the valuations were varied and CJ Hole were at the more accessible price point, I knew what I was willing to sell the house for and what I wasn’t and they went along with my preference. Their fees were competitive and their services and total package seemed for me and the house, to be the best fit. After a few viewings feedback was positive but no firm offers, but only after a short time my representative senior estate agent Gareth Pegg had an offer on the table, following some fairly swift negotiation, a price was agreed. To cut a long story short I moved out of the property approximately 12 weeks later. I have to say that Gareth was absolutely excellent, he seeks to achieve a win win outcome for all parties involved, is communicative and stays on top of the sale, so that you always feel prioritised no matter how many properties he may be dealing with. Having health issues Gareth was extremely sensitive and took great care to manage the level of stress placed on me at all times. In short he was fantastic. Estate agents get given a poor reputation but someone with so much integrity and duty of care to his clients negates any such preconceived notions I may have had. As well as Gareth there are indeed other members of the team including Cassia and Chris with whom I had direct contact. They were as equally on the ball, helpful and always followed through, they were also very conscious not to stress me out and to support me through a difficult and challenging time. So their support combined with Gareth meant an amazing team to work with. I cannot recommend CJ Hole Worcester enough. Thankyou to Gareth and the team for an outstanding job and for selling my house at a price that was acceptable to all parties, to a family I knew would fit in with the neighbours and take care of what had been a wonderful home/sanctuary not just a house, I knew they would love and cherish it as I had done. Excellent all round, I would highly recommend.PositiveResponsiveness, Quality, Professionalism, Value
Dear Rebecca, thank you so much for your kind words. It was a pleasure to assist you in the sale of your beautiful home and we are pleased to have achieved the positive result for you! Once again, we would like to wish you all the best in your future endeavors! Kind regards, Cj Hole Team
5/5
Friendly, easy to deal with and professional from start to finish. Tim and Max did a great job with the initial engagement to get us on the market and with viewings efficiently. Lorraine coordinated with regular comms to us plus the others in the chain on our sale and purchase. I would recommend CJ Hole.PositiveResponsiveness, Professionalism
5/5
An extremely professional Estate and Letting agents based in Hucclecote. Throughout my tenancy I found CJ Hole, Hucclecote to be very responsive. Even out of hours heating or hot water issues were dealt with the same day. They have built strong relationships with local tradesmen, which gives a far quicker resolution to housing maintenance problems. I always felt they cared, which in modern society can be quite rare. They are an excellent buffer between landlord and tenant. They handled the end of my tenancy so smoothly. At no time did I feel rushed or under pressure. My deposit return commenced within days of moving out. That is by far the quickest I have ever known. A huge thank you from me to Ami, Zoe and Danielle for being so professional, knowledgeable and pleasant to deal with. Warmest wishes for the future to all at CJ Hole Hucclecote. Nigel TuckerPositiveResponsiveness, Professionalism
Thank you for your review Nigel, your words are hugely appreciated and do mean a lot to the team. We wish you all the best in the future.
5/5
Purchasing a property marketed by CJ Hole Downend. Molly-May managed the initial viewing and sale. Molly-May was always prompt, knowledgeable on the property and supported further viewings when needed prior to exchange. Lucy managed the post-sale process and was amazing, she frequently chased the seller’s solicitors, kept me informed and worked tirelessly to ensure the sale progressed. Without Lucy’s work the sale would not have completed prior to the change in Land Tax at the end of June which could have jeopardised the sale.PositiveResponsiveness, Professionalism
5/5
Excellent service from the team in Downend. We sold and bought though CJHole. They were all very helpful and knowledgeable. The only stressful part was our buyers solicitor who could have been a lot more accommodating but Lucy was absolutely brilliant dealing with the situation. Well done Paul, David, Molly May and of course the wonderful Lucy .We would totally recommend using CJHOLEPositiveResponsiveness, Professionalism, Value
1/5
Rating only, no written review.
Hi Mia, We're sorry to hear you've been struggling to get hold of us. We are most definitely here & would love to speak to you. If you'd like to come back to us with your contact number, I'll get one of the team to give you a call. Kind Regards, CJ Hole
5/5
A huge thank you to everyone at the Bishopston CJ hole who from start to finish of selling our home, were simply just fantastic! Going above & beyond & then ensuring completion of our property with such a friendly & professional manner at all times. Highly recommend for both sellers & purchasers.
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The Trusted Agent 2026 results for CJ Hole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

CJ Hole and its branches won awards at The British Property Awards in one year, most recently 2018.
British Property Awards winners in one year, the group and its branches: 2018.
British Property Awards by year, 2018Source: The British Property Awards winners lists, as published, linked by year.
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Southville has the most, with 1,595 reviews rated 4.6 out of 5, followed by Bishopston with 891.
The 18 CJ Hole offices, by town:
23 reviews from sellers, rated 4.9 out of 5 on average. For example, R wrote: "I bought, let and eventually sold my property all through CJ Hole - Hucculecote and they have been absolutely wonderful throughout. Tim and his team were ..."
14 reviews from buyers, rated 5.0 out of 5 on average. For example, J wrote: "My elderly parents recently purchased a property via CJ Hole. They were kept up-to-date every step of the way. Despite their own estate agent and solicitor ..."
9 reviews from landlords, rated 4.9 out of 5 on average. For example, Bartholomew wrote: "We are first time investors and CJ HOLE was recommended by a friend to help us rent our flat and manage going forward. From first day of contacting them ..."
Yes. In The Trusted Agent 2026 awards, Kingswood won Platinum, Clifton won Gold and five more branches won awards. At The British Property Awards 2018 its branches won 1 Gold award.