★★★★★ 5/5
GoogleCJ Hole Westbury were great throughout the sometimes stressful process of purchasing our new home. A clear process for making offers and then good communication throughout until exchange / completion. It was challenging at times (solicitors, lender requiring structural survey, etc) which slowed everything down but Lorraine was great at ensuring everyone knew what was going on chasing people down to ensure exchange happened as soon as possible. Highly recommend.
Mark · 3 July 2022 · CJ Hole Westbury On Trym
Agent replied
Hi Mark, we appreciate your time leaving this review and it's great to read that you will 'highly' recommend us to anyone. Thank you. Lorraine and the CJ Hole Team.
★★★★★ 2/5
GoogleTook 7 months to find a buyer for my flat in the quays. Had to drop the price by 5% below the lowest value that I had been recommended by CJ Hole. The buyer then messed me around for 4 months as he was on a chain that kept falling through. In the end I swapped for Naylor Powell who found me a buyer the same day I met the agent. We completed 7 weeks later selling at a higher price. Oh, and the solicitor that CJ Hole recommended had a cyber attack that brought their IT system down so I had to swap solicitor too...
Nice enough people in the office but not good enough I'm afraid.NegativeQuality
Emiliano · 1 July 2022 · CJ Hole Hucclecote
Agent replied · 7 April 2023
Thank you for leaving a review, the situation with your buyer was unfortunate and we do apologise that the sale wasn't smooth for you. We do have a great team in the office able to help, but we are very glad you have managed to sell your property and wish you the best.
★★★★★ 5/5
GoogleRebecca and team at CJ Hole have been an absolute pleasure to work with in purchasing my first property. While it was quite the rollercoaster ride, Rebecca was always personable and communicative along every step of the way. Can not wait to recieve our keys in the New Year and would recommend CJ Hole Clifton to anyone who has the pleasure of dealing with them.PositiveResponsiveness, Professionalism
Natsuko · 30 June 2022 · CJ Hole Clifton
Agent replied · 7 April 2023
Thank you so much for your review! It was a pleasure working with you. We wish you all the best in the future. The CJHole Clifton team
★★★★★ 5/5
GoogleIt was a pleasure to work with Lorraine and the team.PositiveResponsiveness, Professionalism
Ollie · 30 June 2022 · CJ Hole Henleaze
★★★★★ 5/5
GoogleCameron has been extremely helpful and patient. Highly recommended!
Palma · 29 June 2022 · CJ Hole Southville
★★★★★ 1/5
GoogleAbsolutely terrible experience with this agency. We have taken over the property from the previous tenants without inspection and we have been asked to sign an outdated inventory (by 8 months). The house was filthy and damaged but we still agreed as there was pressure of time. After one year we were asked if we wanted to renew and we accepted. Our response was ignored and only 4 months later we discovered that the renewal was not completed and we were on a monthly basis arrangement without our knowledge. When we confronted them, they cited our contract and refused to take any responsibility. We renewed the contract after a lot of delays and yet again we were asked to sign the same outdated inventory. At the end of our tenancy they told us that all 3 keys we handed back (the ones we were using up to the last day) were not working and that we would have to pay for the lock change without them providing any proof. We delivered the property in a better state than we got it but it has been 3 weeks and still they have not given us back our deposit. They claim that the property needed cleaning, even though it was handed in an immensely better shape than when we took over and supposedly the landlord is calculating the deductions, some of which seem to be for damages from the previous tenants. They have not returned my calls about the deposit. The stress and discomfort this agency has caused us is immeasurable. Avoid!!!NegativeResponsiveness, Quality
Thanasis · 28 June 2022 · CJ Hole Bishopston
Agent replied · 23 May 2024
Dear Athanasios, We’re really disappointed to hear that you were not satisfied with your recent experience with CJ Hole. There appears to be differences in our understandings of what has happened so we would be keen to discuss this further with you. We appreciate customer feedback (good or bad) as it gives us an opportunity to review and improve our services if and where it is needed. If you would like to call or email us (0117 9232 888 / bis.lettings@cjhole.co.uk), or even pop into the branch to discuss this further we would very much like to hear from you and to have the opportunity to address your concerns. Many thanks, Emily Windsor, Area Lettings Director
★★★★★ 5/5
GoogleAlthough we were not technically CJ Hole's clients, Kerry really pushed for us at all stages of what was an extremely slow process (due to unresponsive people elsewhere in the chain). She kept us informed and chased all other parties until exchange. Very happy!PositiveResponsiveness
Andy · 28 June 2022 · CJ Hole Kingswood
★★★★★ 5/5
Googlevery impressed with the service we received from cj hole and cleo was especially helpful.PositiveResponsiveness, Quality, Professionalism, Value
David · 28 June 2022 · CJ Hole Henleaze
★★★★★ 5/5
GoogleHad nothing but excellent service from Gareth, Chris and Cassia at CJ Hole. Can't recommend enough. Always contactable and always proactive with pushing the process through to completion.PositiveResponsiveness, Professionalism
Sarah · 28 June 2022 · CJ Hole Worcester
Agent replied · 27 June 2024
Dear Sarah, we love to receive positive reviews such as yours! Thank you for using Cj Hole, Worcester for the sale of your property and we wish you all the best in the future.
Kind regards,
The Cj Hole Team
★★★★★ 5/5
GoogleI came to CJ Hole looking for somewhere local to rent. They went above and beyond to ensure i did everything needed to get this place. Everyone is always very helpful in this branch. Nothing is ever too much for them. Have great communication with each and everyone. I would recommend to others looking to rent a property.PositiveResponsiveness, Quality, Professionalism
Abi · 28 June 2022 · CJ Hole Hucclecote
Agent replied · 27 June 2024
Thank you for leaving this Abi. We'll continue to work with you and hope all is well during your tenancy. Thank you for your recommendation too.
★★★★★ 5/5
GoogleCJ Hole are very professional and have a true understanding of the tenant and landlord relationship.They were very responsive and listened to our concerns and Emma gave us the best advice applicable at the time.PositiveProfessionalism
Ru · 28 June 2022 · CJ Hole Bishopston
★★★★★ 5/5
GoogleAlex, Rowena and the team were very helpful when we were purchasing our house. They were fast to respond and worked hard to ensure that everything went as smoothly as possible for both the vendor and us. I would highly recommend them!PositiveResponsiveness, Quality, Professionalism
Gail · 28 June 2022 · CJ Hole Bishopston
★★★★★ 5/5
GoogleFirst class service from CJ Hole, a really positive experience from start to finish! They are extremely professional, very quick to respond to queries and always helpful and courteous. Huge thanks to Jeremy, Jenni and the Cheltenham team. Highly recommend.PositiveResponsiveness, Quality, Professionalism, Value
Cleone · 28 June 2022 · CJ Hole Cheltenham
★★★★★ 5/5
GoogleJames, Rebecca, Josh and Alex gave me fantastic support selling my property recently. A really professional and friendly service. Nothing was too much trouble. I will definitely use C J Hole again.PositiveResponsiveness, Professionalism
Michele · 28 June 2022 · CJ Hole Clifton
Agent replied · 27 June 2024
Thank you so much for your review! It was a pleasure working with you. We wish you all the best in the future. The CJHole Clifton team
★★★★★ 5/5
GoogleI was looking for a two bedrooms house since so long and I couldn't find any. But CJ Hole has been so quick to find me a place to live. Now I am able to bring my family over from India. Thanks Cameron for being a wonderful person.
Thanks
Sim
Simrat · 28 June 2022 · CJ Hole Southville
★★★★★ 5/5
GoogleWould highly recommend CJ Hole. Sold both our properties quickly with very little disturbance to our lives. Josh, James and Victoria handled the entire process extremely professional, plus they are really nice people!
Gail · 28 June 2022 · CJ Hole Clifton
Agent replied
Thank you so much for your review! It was a pleasure working with you. We wish you all the best in the future. The CJHole Clifton team
★★★★★ 1/5
GoogleThey do not know how to manage a building. When I checked in for the first time in one of their buildings, the freezer door was broken, the oven didn't work and the shower floor was broken.
If you need something to be fixed it will take more than a month for it to be fixed. They don't keep the tenants updated either. They do not keep the building clean. Overall awful.NegativeResponsiveness, Quality, Professionalism
Rocío · 27 June 2022 · CJ Hole Clifton
Agent replied · 26 June 2024
Dear Rocio, we’re really disappointed to hear that you were not satisfied with your experience at CJ Hole. We appreciate customer feedback (good or bad) as it gives us an opportunity to review and improve our services if, and where it is needed. In order for us to further understand your dissatisfaction we would be keen to hear from you directly to learn more about your experience and address your concerns. If you would like to call or email us on (0117 9232 888 / bishopstonpm@cjhole.co.uk), we would very much welcome your correspondence. Kind Regards, Ellie Bardwell - Head of Lettings Co-Ordination
★★★★★ 5/5
GoogleJames, Rebecca, Alex and the entire team at CJ Hole Clifton have been absolutely fantastic selling my mother in law's property, and during a pandemic no less! It was a complicated property and they have all been so incredibly attentive, helpful and understanding to our needs and requirements throughout the sale. The whole team always made sure to provide us regular updates, excellent communication, kept in good contact, gave us a lot of good advice to help us think through our options, were very knowledgeable about the area and potential buyers, and generally reassured us along the way. We could not have asked for a better Estate Agent to sell her property through. I would give 10 stars if I could! We highly recommend this branch, we are so pleased with the sale and how they have helped our family through out the process. Professional, friendly, attentive, understanding, knowledgeable - absolutely fantastic service all around!PositiveResponsiveness, Quality, Professionalism, Value
Z · 27 June 2022 · CJ Hole Clifton
Agent replied · 26 June 2024
Thank you so much for your review! It was a pleasure working with you. We wish you all the best in the future. The CJHole Clifton team
★★★★★ 5/5
GoogleJenni and team at CJ Hole went the extra mile to help my brother and I sell Mum's flat after she passed. They were so very helpful and professional, we couldn't have asked any more from them, wonderful! I 100% recommend CJ Hole.PositiveProfessionalism
Rob · 27 June 2022 · CJ Hole Cheltenham
★★★★★ 5/5
GoogleAs the landlord of a Cheltenham rental I have used CJ Hole for a number of years. More recently there have been some changes that have resulted in an even better service, I would highly recommend them.PositiveResponsiveness, Professionalism
S · 26 June 2022 · CJ Hole Cheltenham
★★★★★ 5/5
Google(Kingswood Branch) WOW where do I start. This company especially Kerry, Eva , Donna, Vickie and Jeni have been just amazing. It wasn't a easy process with a buyer pulling out etc. However this being said CJ Hole went above ans beyond to get a new buyer, nothing was too much trouble. Emailed and called with updates all of the time. Even when there wasn't much update we heard from them. From the initial visit from Donna to value the property, to the viewings, and everything since has been 11/10. Forever grateful to this company for their hard work, especially from Kerry.
Thanks guys! Highly recommend!!PositiveResponsiveness, Quality, Professionalism, Value
Jade · 26 June 2022 · CJ Hole Kingswood
★★★★★ 5/5
GoogleI have to say what a fantastic estate agents that this is. They've recently come back to the area and the guys at CJ Hole - particularly Ben - are really personable, professional but also human and open to having a great rapport straight from the get go. I actually didn't end up purchasing from them, but they were great at following up with me (a lot of other estate agents didn't bother) and left a lasting impression that CJ Hole actually cares. Not a given in the world of estate agency, I must say. A***.PositiveProfessionalism
LEE · 26 June 2022 · CJ Hole Weston Super Mare
★★★★★ 5/5
GoogleLettings team were excellent ! Helped us secure a place through all the madness ! Thank youPositiveResponsiveness, Quality, Professionalism, Value
Daniel · 26 June 2022 · CJ Hole Bradley Stoke
★★★★★ 5/5
GoogleWe recently purchased a home through Cj Hole and had a wonderful service, could not fault them, very responsive and professional. Would certainly recommend them 👍PositiveResponsiveness, Professionalism
Jodie · 25 June 2022 · CJ Hole Worcester
Agent replied · 24 June 2024
Dear Jodie, thank you for taking the time to leave our team such a positive review. We are so glad to hear that you recommend our services and we wish you all the best in your new home!
Kind regards,
Cj Hole Team
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