Trusted Agent profile · Bristol and Somerset
Verified
★★★★★
7,188 reviews across 18 offices and 5 platforms
www.cjhole.co.uk/estate-agents-and-letting-agents/branch/cheltenham
CJ Hole has 18 offices, in Southville, Bishopston, Kingswood, Cheltenham, Clifton, Westbury-On-Trym, Brislington, Bradley Stoke, Hucclecote, Downend, Henleaze, Burnham On Sea, Worcester, Redfield, Bishopsworth, Cirencester, Weston Super Mare and Broadway (Bristol and Somerset). Together they have 7,188 reviews on five platforms, rated 4.7 out of 5 overall.
6,419
Reviews on Google
All 18 offices
62
Reviews on Facebook
All 18 offices
1
Reviews on Yell
All 18 offices
379
Reviews on Trustpilot
All 18 offices
278
Reviews on allAgents
All 18 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I bought, let and eventually sold my property all through CJ Hole - Hucculecote and they have been absolutely wonderful throughout. Tim and his team were ...Read all 23 from sellers
My elderly parents recently purchased a property via CJ Hole. They were kept up-to-date every step of the way. Despite their own estate agent and solicitor ...Read all 14 from buyers
We are first time investors and CJ HOLE was recommended by a friend to help us rent our flat and manage going forward. From first day of contacting them ...Read all 9 from landlords
It has been a pleasure talking to Ms Tilly Ryan the past few weeks. I was enquiring about rental properties for a group of new international students coming ...Read all 2 from tenants
CJ Hole's 18 offices, most reviewed first. Each has its own page.
Showing 6,411 reviews on Google only. Show every review
5/5
GoogleWe both bought and sold our house through CJ Hole. George was fantastic during the viewing process, especially considering the tricky Covid rules and Lorraine in the office was brilliant at keeping things rolling along to a really quick completion date and was excellent at keeping us up to date with where the sale was. Thanks so much for helping us move to our dream home.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleI viewed a few flats through CJ Hole when looking to buy recently and the process was always professional, calm, efficient and hassle free, even through the covid/stamp duty madness. The flat I bought was through CJ Hole Bishposton and the team was great throughout. Rowena was always responsive when I had questions or needed reassurance and generally made the whole process seem a lot less stressful than it could have.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleWe have just completed on the very difficult sale of our mother's house. The sale process was handled sympathetically by George, who was a pleasure to deal with, and by Cleo in the sales office who went over and above in contacting and chasing solicitors on our behalf. Thank you, Cleo! We were kept well informed throughout the process and everyone with whom we dealt in C J Hole was professional and pleasant. I would not hesitate to engage them again.PositiveResponsiveness, Professionalism
1/5
GoogleCalled to view a property less than 24 hours it was listed on Rightmove 18th June. I wanted to view ASAP as I was in a position to offer having no chain, 40% deposit and an AIP. I was told I couldn't view as they already had 20 viewings booked and they weren't accepting anymore! They said it was at full capacity. I asked if every viewer was in a position to proceed and the man at the end of the phone said yes. Really? I was so frustrated. The irony is they didn't even register my details, I purchased a property within 2 days with another agent who was amazing and the property I wanted to view with CJ Hole is still for sale a month later in Baldwin Road, Stourport! Are you really doing the best for your vendor? You certainly aren't for your potential buyers. Fingers crossed you will do better in the future. 🤞NegativeQuality, Professionalism
5/5
GoogleReally can't rate them highly enough, particularly Matt, exceptionally helpful - we'll over and above the norm :) When other estate agents were giving a standard (unhelpful) response Matt promised he would do what he could - and he did. Thank you so muchPositiveResponsiveness, Quality, Professionalism, Value
Dear Iain, Thank you for this lovely review. I'm so glad to see that Matt has been looking after you and has gone above and beyond. All the best, Tom Associate Partner
5/5
GoogleExcellent Service and very responsive!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleChloe was fantastic help when I bought my first house. They responded quickly, willing to help out and explain things and made the process as smooth as possible. The whole process was so quick - much quicker than I expected! Thanks again for your help and I would definitely recommendPositiveResponsiveness, Professionalism
4/5
GoogleReally efficient process. Chloe was organised, really responsive and kept in contact with all parties to ensure the sale was progressed.
Hi Shonagh, Happy to hear that you were impressed with our sales progression team, thank you … More
5/5
GoogleCJ Hole kingswood has been incredible for my family, helping to sell my late fathers home and then help me and my daughter buy our first home all in 2021! The team are incredible with special mentions for Kerry and Eva who are so professional and equally as caring making a really difficult time easier. They are efficient and responsive and always have the customers best interests at the heart of everything they do. I would recommend CJ Hole to anyone looking to sell or buy a property!PositiveQuality, Professionalism
5/5
GoogleBrilliant service, attention to detail amazing. Lovely staff who know who you are, great communication. Absolutely recommend.PositiveResponsiveness, Quality, Professionalism, Value
Hi Nina, Thank you for your lovely review and recommendation. All the best in the future. Tom
5/5
GoogleWe have dealt with Rafal on the lettings team. He has been thoroughly professional and we have had great service while letting out our flat. Highly recommended.PositiveProfessionalism
5/5
GoogleWe recently bought a house via CJ Hole and the experience was great very professional very quick to help and a friendly team Taylor Sweet was a massive help and we appreciate all his help and assistance I would highly recommend using CJ Hole for you buying or letting needs Regards Mr FrostPositiveProfessionalism
5/5
GoogleI'm a new tenant for a property managed by CJ Hole. The process was very straightforward. Orrin and team very polite, friendly and helpful. Always willing to answer any question. Great professionalismPositiveResponsiveness, Professionalism
5/5
GoogleCameron & the CJ hole team have been very helpful in getting me & my partner our flat!
5/5
GoogleHighly recommend! Very friendly and professional staff. A special shout out to Chloe & Zara in the sales progression team who have been brilliant. They provided regular updates and chased up all the parties involved keeping the ball rolling at all times.
5/5
GoogleJames and the intrepid team at Whiteladies Road did a brilliant job in selling our flat in Bristol. From their first visit they rapidly gained an excellent overview of the key features and selling points of the flat, as well as having the local market knowledge to pitch the selling price at the right level. All aspects of the sale process....brochure production ...photographs...handling viewings and offers were excellent. Huge thanks to James's team...Josh, Alex, Luke and of course the amazing Rebecca ( who did a wonderful job in expediting the sale to meet the stamp duty deadline ! ) I would not hesitate to recommend C J Hole Whiteladies to handle a property sale in their Bristol area. Regards and good wishes StevePositiveResponsiveness, Quality, Professionalism, Value
Thank you so much for your review! It was a pleasure working with you. We wish you all the best in the future. The CJHole Clifton team
5/5
GoogleMoving house can be very stressful. However Matt Friend, Melissa Thomas and the team at CJ Hole Burnham On Sea were very professional. Not once were we concerned about our move. We felt we were in good safe hands. Lots of questions were asked....all to be answered promptly. All deadlines were met. Matt/Melissa were very friendly polite and very professional. Thank you for keeping it easy for us.PositiveResponsiveness, Professionalism
Thank you so much Paul for your kind review.
5/5
GoogleI recently bought a residential park home through CJ Hole and was delighted with the service they provided. Tom was extremely helpful and responsive throughout the process. He was also understanding and patient when it came to the delay in the sale of my house and ensured this didn't impact the purchase. I would highly recommend CJ Hole Estate Agents. They are professional and very friendly!PositiveResponsiveness, Quality, Professionalism
Hi Dean, Thank you for your lovely review and kind words about Tom. We hope you're settling well into your new home and are enjoying life in the countryside! All the best.
5/5
GoogleWe recently purchased a property through CJ Hole and were really impressed with the professional service we received, what made it exceptional was the personal touch, being well informed every step of the way. From the first time we met Tom for our viewing through to completion day we had regular contact and were updated by phone or e-mail and this made the process much more bearable. Keep up the good work Tom and team CJ Hole, you really are a great company, leaps and bounds better than other estate agents we have experienced, we wish you every success for the future.PositiveProfessionalism
Wow, what a wonderful review! Thank you for your kind words Sharon. It is great to see that Tom and his team have provided you with a first class service and regular contact, something that is badly lacking unfortunately in modern Estate Agency. We wish you every success and happiness in your new home, and if you need us in the future, you know were we are. All the best.
5/5
GoogleI am very grateful to Tim Pepper who has been patient and professional from the beginning of our sale, and a special thank you to Lorraine Banbury sales progressor who dealt with all aspects of the chain and kept on working with all persons involved with weekly updates or on request. thank CJ hole Henleaze
Hi Fabio, thank you for the generous feedback and happy we could help! Kind regards, The CJ Hole Team
5/5
GoogleA very good service provided from putting the house on the market to completion. I spoke to various members of staff during the process and was more than happy with them all. Towards the end Cleo was crucial in getting the deal done. Many, many thanks.PositiveProfessionalism, Value
5/5
GoogleHaving decided to use C J Hole in Clifton to sell my house, they were then helpful in connecting me to Henleaze branch to help me find my new house. Tim, Lorraine and Paul have helped me through what is sometimes a stressful time by being there to answer questions and get information on new properties in a timely manner. I was glad that I ended up using CJ Hole for both buying and selling. Both offices were great to deal with.
Hi Annie, thank you for your sweet words and glad both ours and the Clifton branch were of service to you. Kind regards, CJ Hole
5/5
GoogleCJ Hole have provided an excellent service in the recent sale of our property. From the valuation to the marketing and subsequent sale, every step has been handled professionally. We have been kept up to date with progress the whole way along. Cleo in particular has been tenacious, proactively communicating with all parties and ensuring everything stayed on track. The whole experience was far better than we imagined it might have been and we would thoroughly recommend CJ Hole to anyone buying or selling.PositiveResponsiveness, Quality, Professionalism, Value
Hi Bethan, we are so pleased that you found us helpful and professional during every step of the process. Thank you, The CJ Hole Team
4/5
GoogleWorking with CJ Hole, Charlotte, Finn and Sion has been great so far. We had a couple of viewings lined up, found the house and off we went. Special shout out to Charlotte for being so responsive to my emails (I'm one of those frustratingly … More
Hi Lorna, Thank you for your review. Glad we were happy to find you a new home! … More
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for CJ Hole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
CJ Hole and its branches won awards at The British Property Awards in one year, most recently 2018.
British Property Awards winners in one year, the group and its branches: 2018.
British Property Awards by year, 2018Source: The British Property Awards winners lists, as published, linked by year.
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Southville has the most, with 1,595 reviews rated 4.6 out of 5, followed by Bishopston with 891.
The 18 CJ Hole offices, by town:
23 reviews from sellers, rated 4.9 out of 5 on average. For example, R wrote: "I bought, let and eventually sold my property all through CJ Hole - Hucculecote and they have been absolutely wonderful throughout. Tim and his team were ..."
14 reviews from buyers, rated 5.0 out of 5 on average. For example, J wrote: "My elderly parents recently purchased a property via CJ Hole. They were kept up-to-date every step of the way. Despite their own estate agent and solicitor ..."
9 reviews from landlords, rated 4.9 out of 5 on average. For example, Bartholomew wrote: "We are first time investors and CJ HOLE was recommended by a friend to help us rent our flat and manage going forward. From first day of contacting them ..."
Yes. In The Trusted Agent 2026 awards, Kingswood won Platinum, Clifton won Gold and five more branches won awards. At The British Property Awards 2018 its branches won 1 Gold award.
