Trusted Agent profile · Bristol and Somerset
Verified
★★★★★
7,188 reviews across 18 offices and 5 platforms
www.cjhole.co.uk/estate-agents-and-letting-agents/branch/cheltenham
CJ Hole has 18 offices, in Southville, Bishopston, Kingswood, Cheltenham, Clifton, Westbury-On-Trym, Brislington, Bradley Stoke, Hucclecote, Downend, Henleaze, Burnham On Sea, Worcester, Redfield, Bishopsworth, Cirencester, Weston Super Mare and Broadway (Bristol and Somerset). Together they have 7,188 reviews on five platforms, rated 4.7 out of 5 overall.
6,419
Reviews on Google
All 18 offices
62
Reviews on Facebook
All 18 offices
1
Reviews on Yell
All 18 offices
379
Reviews on Trustpilot
All 18 offices
278
Reviews on allAgents
All 18 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I bought, let and eventually sold my property all through CJ Hole - Hucculecote and they have been absolutely wonderful throughout. Tim and his team were ...Read all 23 from sellers
My elderly parents recently purchased a property via CJ Hole. They were kept up-to-date every step of the way. Despite their own estate agent and solicitor ...Read all 14 from buyers
We are first time investors and CJ HOLE was recommended by a friend to help us rent our flat and manage going forward. From first day of contacting them ...Read all 9 from landlords
It has been a pleasure talking to Ms Tilly Ryan the past few weeks. I was enquiring about rental properties for a group of new international students coming ...Read all 2 from tenants
CJ Hole's 18 offices, most reviewed first. Each has its own page.
Showing 6,411 reviews on Google only. Show every review
5/5
GoogleI can't recommend CJ Hole, and Zara specifically, enough! Throughout the whole process she was always available to support and advise us, and I feel that the sale and purchase wouldn't have gone through without her professionalism and help. She was always quick to act and ready to answer any query we had. Would definitely go back with them, and thank you!
5/5
GoogleBought my first home with my partner and CJ Hole provided great service. Chloe from the sales progression team in particular was incredible. She answered our questions quickly and helped coordinate communication with others to push our deal forward. Definitely recommend and will use CJ Hole again after this experience.
5/5
GoogleCJ Hole Bristol provided a very great services - speedy response. Staffs are responsible and kind :)
Thank you very much for the kind words! Gareth Head of New Business
5/5
GoogleVery grateful to CJHole for selling our flat. Very good service from start to finish. Thanks to James and Victoria.
Thank you so much for your review Rob! It was a pleasure working with you. We wish you all the best in the future. The CJHole Clifton team
5/5
GoogleFantastic customer service from Colin once again! great transfer of information, felt exceptionally confident in Colin's ability to find the right tenant! would highly recommend!
5/5
GoogleC J Hole have provided an exceptional service for many years, letting, managing and eventually selling a property for me. Debbie and the rest of the team could not have done more.
5/5
GooglePurchased a property through CJ Hole. They were great with updates and helping us to negotiate and get the best outcome for both us and the vendors
Thank you for your review, your lovely comments have been passed onto the Team.
5/5
GoogleIt was absolutely amazing experience. they are very expert. helped me with every step and make all process at a glance. video tours was really informative including every single small detail. All my requests were achieved. A really good and professional third party between tenant and landlord. Special thanks to Michael, a very active man who almost did everything for me.
5/5
GoogleFriendly and helpful service. Bought our house through them and will certainly use them again to sell. Highly recommend!
5/5
GoogleGreat service which was made quick and easy by Micheal, Emma and Tilly so massive thank you to them
Thanks Jalopy for your kind words, they mean a lot to us and I'm glad we've been able to impress. I hope you enjoy your new property Thanks again, Gareth Head of New Business
5/5
GoogleI couldn't recommend a better company too find a lettings with! A big thank you too Micheal Denham apart of the Kingswood team who made the experience so straight forward and answered any questions/queries promptly all while being patient with the delays on our end. Thanks again.
Hi florie. Thank you so much for the kind words, it always means a lot to the team. I hope everything goes well for you. Gareth Head of New Business
5/5
GoogleMichael from CJ Hole Kingswood has been brilliant with helping me and my boyfriend secure our first flat together. I was worried about what the process would entale, but he made it very easy and was so positive from the very start. Would highly recommend!
Thank you! This kind of feedback is always great to see and hopefully your stay at the property is a pleasant one. Gareth Head of New Business
5/5
GoogleFinding the flat was a great experience. Cameron was helpful and accommodating.
5/5
GoogleEasy process, one of the best estate agents I've spoken to in Bristol.
5/5
GoogleGreat experience. Cam was the estate agent that showed us round, really nice guy, answered all our questions. Very easy and quick process.
5/5
GoogleZara Brewer ensured my first property purchase went smoothly. Great communication and coordination throughout the process and very professional in dealing with some of difficult stages of the process. As a first time buyer I would highly recommend Zara and her team. All in all a happy client 😊 …
5/5
GoogleI used CJ Hole to sell my mums house and we had tow offers in the first two weeks of putting it onto the market and now sold. I found that CJ Hole was very helpful though out the process. I also use CJ Hole for lettings for my Bungalow that i rent out and they are very good at getting things sorted for me and finding me the right tenants as and when i need. Over all a good company with good communications
1/5
GoogleAbsolutely awful estate agents. Trying to take £800 out of our deposit as well as our neighbours in the same building for the same reasons: - £200 cleaning fee when it was not “professionally cleaned” when moved in, to name a few things; maggots and larvae found in vacuum cleaner, dirty floors and walls, mould and mildew all over bathroom, and unclean mattresses and many more. Despite all this we cleaned it upon moving out and left it in a far better standard yet still being charged? Very unfair! - £500 for heavily stained mattresses and missing fridge drawers, but there were missing drawers in the first place! Initially there were missing mattress protectors which we complained about and CJ did replace them but now they’re trying to charge us for dirty mattresses? Why would we damage mattresses if we asked for mattress protectors and used them at all times? - £50 for taking rubbish out, yet bin rooms hardly get taken out and their own contractors use the bin rooms to dispose large items such as old ovens which fill up the bins. - £50 for decoration when there were already marks on the wall and the paint was peeling off in the bathroom when we moved in. We have evidence against all these false claims and will not tolerate unfair deductions. Further action will be taken from our flat as well as other flats in the same building. Please avoid CJ Hole if looking to rent, they will try everything to retain deposits and not follow through on the reasons for the deductions just so the next tenants deposits will be deducted for the same reasons as before.
1/5
GoogleAnother of Bristol’s dishonest and greedy lettings agents profiting from lies. Currently attempting to charge us in excess of £300 for mattress protectors that were never provided, rubbish removal despite the bins having not been collected for over two weeks prior, ‘decoration’ although the walls were filthy when we moved in and were painted just days before we moved out (ie a far better state than move in) and a cleaning fee despite the flat being left spotless. Neighbouring tenants in this apartment complex have had exactly the same charges, suggesting CJ hole hasn’t taken the time to actually inspect the flats and just blindly charges tenants in this manner. No doubt they did the same to the tenants before us, although clearly no decorating or cleaning had been carried out before we moved in. Thoroughly disappointed but what can you expect.
5/5
GoogleJust purchased my first home from CJ Hole. My experience has been made stress free because of the great help, guidance and support from the team, especially from Cassia. She has been brilliant throughout the whole process and kept me up to date as much as she possibly could. I would definitely come back to CJ hole in the future should I need an estate agent. Fantastic experience. Thank you!
Dear Paige, thank you so much for taking the time to review your recent experience with Cj Hole Worcester, it’s always nice to get such positive feedback, this is so appreciated by the entire team who all wish you well in your new home. Kind regards, Cj Hole Team
5/5
GoogleZara & cam were amazing
5/5
GoogleThe team at CJ Hole have been brilliant throughout buying my first property. Always responsive and transparent about what is happening. Would highly recommend using them.PositiveResponsiveness, Quality, Professionalism
5/5
GooglePurchased our house from CJ Hole and the service we received from the staff within the office (specifically Cassia) was brilliant. She did lots of chasing up and down the chain and her input was invaluable. Would definitely recommend using CJ Hole.PositiveProfessionalism
Dear Hannah, great to hear such positive comments, we wish you every happiness in your new home. Kind regards, The Cj Hole Team
5/5
GoogleWe bought our property through CJ Hole and they were extremely helpful through the whole experience. The assistance and support that they gave us made the process much easier and less stressful than it could otherwise have been.PositiveResponsiveness, Professionalism
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for CJ Hole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
CJ Hole and its branches won awards at The British Property Awards in one year, most recently 2018.
British Property Awards winners in one year, the group and its branches: 2018.
British Property Awards by year, 2018Source: The British Property Awards winners lists, as published, linked by year.
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Southville has the most, with 1,595 reviews rated 4.6 out of 5, followed by Bishopston with 891.
The 18 CJ Hole offices, by town:
23 reviews from sellers, rated 4.9 out of 5 on average. For example, R wrote: "I bought, let and eventually sold my property all through CJ Hole - Hucculecote and they have been absolutely wonderful throughout. Tim and his team were ..."
14 reviews from buyers, rated 5.0 out of 5 on average. For example, J wrote: "My elderly parents recently purchased a property via CJ Hole. They were kept up-to-date every step of the way. Despite their own estate agent and solicitor ..."
9 reviews from landlords, rated 4.9 out of 5 on average. For example, Bartholomew wrote: "We are first time investors and CJ HOLE was recommended by a friend to help us rent our flat and manage going forward. From first day of contacting them ..."
Yes. In The Trusted Agent 2026 awards, Kingswood won Platinum, Clifton won Gold and five more branches won awards. At The British Property Awards 2018 its branches won 1 Gold award.
