Trusted Agent profile · Bristol and Somerset

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CJ Hole estate agents in Southville, Bishopston, Kingswood and 15 more

4.7

★★★★★ Excellent

7,188 reviews across 18 offices and 5 platforms

www.cjhole.co.uk/estate-agents-and-letting-agents/branch/cheltenham

CJ Hole has 18 offices, in Southville, Bishopston, Kingswood, Cheltenham, Clifton, Westbury-On-Trym, Brislington, Bradley Stoke, Hucclecote, Downend, Henleaze, Burnham On Sea, Worcester, Redfield, Bishopsworth, Cirencester, Weston Super Mare and Broadway (Bristol and Somerset). Together they have 7,188 reviews on five platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

6,419

Reviews on Google

All 18 offices

Facebook logo

4.2 / 5

62

Reviews on Facebook

All 18 offices

Yell logo

5.0 / 5

1

Reviews on Yell

All 18 offices

Trustpilot logo

379

Reviews on Trustpilot

All 18 offices

allAgents logo

278

Reviews on allAgents

All 18 offices

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

CJ Hole's 18 offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 6,411 reviews on Google only. Show every review

5/5

Google

I dealt with the sales team and had a very good experience. They were very professional and communicative. Would definitely recommend.

D · 28 January 2023 · CJ Hole Bishopston

Agent replied

Thank you so much for your feedback. It is really appreciated.

5/5

Google

Rented a house through this agent. The process from start to finish was very slick. Shout out to Fran who set an amazing first impression at the initial viewing and Magda for efficiently managing the process thereafter. Would highly recommend.

Dean · 28 January 2023 · CJ Hole Bishopston

Agent replied

Thank you so much for the feedback Dean. Fran and Magda will really appreciate the name check too. We hope you are really happy in your new home.

5/5

Google

CJ Hole were the first agency I have used and were extremely helpful. I dealt mostly with Ethan who always had a good attitude and helped me out with any issues in a quick and efficient manner, having said that though all the employees were great when I spoke to them.

Dom · 26 January 2023 · CJ Hole Cheltenham

5/5

Google

We have just completed the sale of my mother's property in Cheltenham with Estate Agents CJ Hole. We were very pleased with the service we received particularly with the current difficulties within the property market. They were always very responsive to any queries and gave prompt feedback following any viewing. We would thoroughly recommend using them to anyone wishing to sell a property within their catchment.

Rob · 26 January 2023 · CJ Hole Cheltenham

Agent replied

Hey CJ, Great stuff! Good to know Ellie has looked after you through the lettings process, and thank you for your kind words.

5/5

Google

As a landlord, I couldn't as for anything more from the service that I have received over the years fron the CJ Hole Bishopston branch. Kind, courteous, timely and professional, I have always been looked after, and I would like to thank every single member of staff for making the experience so effortless since our collaboration began :)

David · 26 January 2023 · CJ Hole Bishopston

Agent replied

Thank you so much for taking the time to share your experience with us.

5/5

Google

I was in a rush to get a rental property sorted for myself and my Partner before Christmas Holidays 2022. Upon finding an ideal place with CJHole I was able to get a viewing sorted the day of enquiry and ultimately signing the tenancy contract the Friday of the same week, I would certainly recommend them. I'd like to thank Sophie G for getting me into the property viewing so quickly, Colin D for promptly communicating my offer to the landlord and big thank you to Magda L for her friendly professionalism handling the millions of questions I asked on calls throughout that week. You all helped me secure the letting so quickly that I was able to enjoy a stress free (relatively!) Christmas, so thank you all very much.

Tom · 26 January 2023 · CJ Hole Bishopston

Agent replied

Thank you very much for your feedback, we are so glad we could help get you into your new home as swiftly as possible.

5/5

Google

We were delighted with the service we received from CJ Hole on the sale of our Henleaze property. We were kept informed at every stage (thank you Lorraine) and Tim was spot on regarding the price achieved. Many thanks to all the team.

Julie · 25 January 2023 · CJ Hole Henleaze

Agent replied

Thank you for your review! It's great to hear you were delighted with our service and CJ Hole Team.

5/5

Google

We completed on our first home together as a couple with through CJ Hole Westbury. They could not have done anything better, viewing was great and from offer to completion was about 3 months in a very tricky market and they were brilliant, super efficient and kept us informed with great recommendations for surveyors and great with communication with our solicitors who needed a fair amount of chasing! Our home is everything we were looking for and more - special thanks to Lorraine and Sam who were just amazing throughout the whole process. Could not recommend enough if you’re looking for your new home

Miky · 9 January 2023 · CJ Hole Westbury On Trym

Agent replied · 9 January 2024

Miky, this is a wonderful review, thank you so much for taking the time to do it. We wish you both many happy years in your new home. Lorraine and the CJ Hole Team.

5/5

Google

Excellent service from start to finish, professional staff who really go the extra mile.

888 · 7 January 2023 · CJ Hole Clifton

Agent replied · 5 August 2023

Thank you for this lovely review! Many thanks Clifton CJ Hole Team

5/5

Google

First time I've gone through a letting agent and I found their service to be excellent. They made the process very easy with excellent communication, especially Ami and Danielle. Would definitely recommend.

Chris · 7 January 2023 · CJ Hole Hucclecote

5/5

Google

House hunting is never easy but during the summer last year it became an absolute nightmare, with everything being full booked the moment it comes onto the market, and the stupid bidding wars estate agents were doing. After viewing a house with another estate agent which were next to useless, I phoned up CJ hole about a house I had seen online and spoke to Vicky, who told me that unfortunately the house was fully booked, however they would call me in the morning if things changed, and to all my surprise she called me, saying how we are welcomed to view in the afternoon so we headed down to view the house later that day. Loved the house and appreciated Vicky's time. Our offer was accepted with no bidding wars as they did best and final offers from the start, and now was a waiting game completing the chain above us in our time frame. Months went by and nothing had happened, feeling frustrated and saddened that we may lose the house due to rapidly rising interest rates. a few phone calls and spoke to a lady called Kerry, who was absolutely fantastic. October came by and our sellers found a house, which turned out to be chain free so everything started rolling. It came to December and still we were no further, knowing that our mortgage offer was going to run out in a few weeks made a few phone calls to Kerry, who was phoning around all the time keeping everyone updated and letting us know what was happening and knowing that if the sale did not get completed in the next 2.5 weeks we would have no choice but to pull out, we completed on the 20th Dec. A very stressful and tense few weeks for us, but in for Christmas. Thank you CJ Hole, but more importantly thank you to Kerry and Vicky who in our case were extremely helpful. Much appreciated!

JOSHT · 7 January 2023 · CJ Hole Kingswood

Agent replied

Thank you so much for your lovely review Josh, we're so pleased you've been happy with service provided whilst buying your new home. We wish you all the best for the future

5/5

Google

Would recommend this agent, we bought & sold with them. A good team who communicated well with us throughout. Lorraine was very helpful & kept us updated all the way along. Cannot fault them. Thanks to all.

Janet · 5 January 2023 · CJ Hole Westbury On Trym

Agent replied

Thank you for leaving this review Janet - great to hear you could not fault us! We appreciate your kind words. Lorraine and the CJ Hole Team.

5/5

Google

We completed on our first home together as a couple with through CJ Hole Westbury. They could not have done anything better, viewing was great and from offer to completion was about 3 months in a very tricky market and they were brilliant, super efficient and kept us informed with great recommendations for surveyors and great with communication with our solicitors who needed a fair amount of chasing! Our home is everything we were looking for and more - special thanks to Lorraine and Sam who were just amazing throughout the whole process. Could not recommend enough if you’re looking for your new home

XXX · 5 January 2023 · CJ Hole Westbury On Trym

Agent replied · 5 January 2024

Miky, this is a wonderful review, thank you so much for taking the time to do it. We wish you both many happy years in your new home. Lorraine and the CJ Hole Team.

5/5

Google

I was very pleased with the service that CJ Hole (Kingswood) provided me, from the initial valuation consultation with Eva, the viewing process with Eva, Vickie and Isaac, and the ongoing selling process with both Eva and Kerry. Everyone at CJ Hole was extremely friendly and approachable whilst maintaining high levels of professionalism. Eva and Kerry were very responsive to emails and phone calls, and supportive throughout the process, ensuring everybody knew the current situation. I would strongly recommend CJ Hole if you are considering selling a property. Thanks to a great team!

Alex · 2 January 2023 · CJ Hole Kingswood

Agent replied

Thank you so much for your lovely review Alex. We really enjoyed working with you and are so pleased to hear you've been happy with the service provided when selling your property. We wish you all the best for the future in your new home!

3/5

Google

The viewings went very smoothly. The app is great as it allowed us to see the comments the viewers made. The sakes progression was not a good exoerience, we were told that CJ Hole will do the chasing with solicitors on our behalf. I did not feel that was the case. Some emails were not even replied to. On completion date , we had the phone call at 10.30 am from our solicitor to inform us about the completion. Chloe from CJ Hole called us at 11am , asking us when we will be leaving. We informed her that we had the call from the solicitor only 30mns before and we should be out by 4.30. She answered that it was too long as the buyers wanted to access the property . There was nothing we could do quicker. We found this a bit abrupt and pushy.

Mohammed · 30 December 2022 · CJ Hole Southville

5/5

Google

Would recommend this agent, we bought & sold with them. A good team who communicated well with us throughout. Lorraine was very helpful & kept us updated all the way along. Cannot fault them. Thanks to all.

Janet · 30 December 2022 · CJ Hole Westbury On Trym

Agent replied

Thank you for leaving this review Janet - great to hear you could not fault us! We appreciate your kind words. Lorraine and the CJ Hole Team.

5/5

Google

Really good service. Victoria was especially helpful, though all the staff were excellent. Thank you CJ Hole

Bill · 29 December 2022 · CJ Hole Clifton

Agent replied

Thank you very much for your lovely review, we have enjoyed working with you. Wish you all the best in the future. Many thanks CJ Hole Clifton Team

5/5

Google

Tim, Daniel and Lorraine have all contributed to help us find our dream home. From negotiation to offer being accepted the team was superbly kind and patient, yet quick and efficient, I am sure I can say this on behalf of the vendor too! Our purchase progression was overseen by Lorraine, liaising with all party involved whilst keeping us up to date every step of the way. The lovely bottle of bubbly was a nice touch. I would definitely recommend Cj Hole to family and friends. Thank you all.

Max · 29 December 2022 · CJ Hole Westbury On Trym

Agent replied

Thank you Max, this is a great review for all to read. We're pleased to hear you were happy with the support you got from us, and that you will recommend us to family and friends. CJ Hole Team

5/5

Google

Excellent buying experience from the Kingswood branch 😀 …

Simon · 29 December 2022 · CJ Hole Kingswood

Agent replied

Thank you for your review Simon, we're so pleased you've been happy with service whilst buying your new home. We wish you all the best for the future

5/5

Google

Great service from Kerry, Donna, Vickie and the rest of the team. Made what I thought would be a daunting task in selling my mother's house very straightforward. A very friendly, knowledgeable and professional team who kept me regularly informed of progress and were always available if I had any questions. Thank you CJ Hole !

Steve · 29 December 2022 · CJ Hole Kingswood

Agent replied

Thank you so much for your lovely review Steve. We really enjoyed working with you and are so pleased to hear you've been happy with the service provided. We wish you all the best for the future.

5/5

Google

Prompt response and polite/helpful staff

Will · 29 December 2022 · CJ Hole Southville

5/5

Google

Very helpful and professional staff. They were really swift at getting things organised. I would definitely recommend.

John · 29 December 2022 · CJ Hole Southville

5/5

Google

I had a very helpful agent named Danny, and it has been a fun process rather than a stressful one. Which is how it should be when moving house! I recommend them highly based off my experience

Eddie · 29 December 2022 · CJ Hole Southville

5/5

Google

I had a viewing with Lulu Z - she was amazing! Answered all of my questions, was really patient (I had a lot of questions!), and kept me in the loop on availability of other properties! Still haven’t found the one yet - but I’m confident I’ll be able to find one with her

Jasdeep · 29 December 2022 · CJ Hole Southville

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for CJ Hole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

CJ Hole and its branches won awards at The British Property Awards in one year, most recently 2018.

British Property Awards winners in one year, the group and its branches: 2018.

British Property Awards by year, 2018

Source: The British Property Awards winners lists, as published, linked by year.

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Questions about CJ Hole

Which CJ Hole office has the most reviews?

Southville has the most, with 1,595 reviews rated 4.6 out of 5, followed by Bishopston with 891.

Where are the CJ Hole offices?

The 18 CJ Hole offices, by town:

  • Bishopston: 94 Gloucester Road, Bishopston, BS7 8BN
  • Bishopsworth: 35 Church Road, Bishopsworth, BS13 8JL
  • Bradley Stoke: The Willow Brook Centre, Bradley Stoke, BS32 8BS
  • Brislington: 46 Sandy Park Road, Brislington, BS4 3PF
  • Broadway: Saddlers Barn, Kennel Lane, Broadway, WR12 7DP
  • Burnham On Sea: 64 High Street, Burnham On Sea, Somerset, TA8 1PE
  • Cheltenham: 1 Bath Street, Cheltenham, GL50 1YE
  • Cirencester: 1 Woolrich House, The Waterloo, Cirencester, GL7 2GA
  • Clifton: 161 Whiteladies Road, Clifton, BS8 2RF
  • Downend: 5 Cleeve Wood Road, Downend, Bristol, BS16 2SF
  • Henleaze: 108 Henleaze Road, BS9 4JZ
  • Hucclecote: 5 Silverdale Parade, Hillview Road, Hucclecote, GL3 3LA
  • Kingswood: 8 Regent Street, Kingswood, BS15 8JS
  • Redfield: 163 Church Rd, Redfield, BS5 9LA
  • Southville: 268 North Street, Southville, Bristol, BS3 1JA
  • Westbury-On-Trym: 25 Canford Lane, Westbury-On-Trym, Bristol, BS9 3DQ
  • Weston Super Mare: Suite 3 Pure Offices, Pastures Avenue, Weston Super Mare, Somerset, BS22 7SB
  • Worcester: 58 Foregate Street, Worcester, WR1 1DX
What do sellers say about CJ Hole?

23 reviews from sellers, rated 4.9 out of 5 on average. For example, R wrote: "I bought, let and eventually sold my property all through CJ Hole - Hucculecote and they have been absolutely wonderful throughout. Tim and his team were ..."

What do buyers say about CJ Hole?

14 reviews from buyers, rated 5.0 out of 5 on average. For example, J wrote: "My elderly parents recently purchased a property via CJ Hole. They were kept up-to-date every step of the way. Despite their own estate agent and solicitor ..."

What do landlords say about CJ Hole?

9 reviews from landlords, rated 4.9 out of 5 on average. For example, Bartholomew wrote: "We are first time investors and CJ HOLE was recommended by a friend to help us rent our flat and manage going forward. From first day of contacting them ..."

Has CJ Hole won any awards?

Yes. In The Trusted Agent 2026 awards, Kingswood won Platinum, Clifton won Gold and five more branches won awards. At The British Property Awards 2018 its branches won 1 Gold award.

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