Trusted Agent profile · Bristol and Somerset
Verified
★★★★★
7,188 reviews across 18 offices and 5 platforms
www.cjhole.co.uk/estate-agents-and-letting-agents/branch/cheltenham
CJ Hole has 18 offices, in Southville, Bishopston, Kingswood, Cheltenham, Clifton, Westbury-On-Trym, Brislington, Bradley Stoke, Hucclecote, Downend, Henleaze, Burnham On Sea, Worcester, Redfield, Bishopsworth, Cirencester, Weston Super Mare and Broadway (Bristol and Somerset). Together they have 7,188 reviews on five platforms, rated 4.7 out of 5 overall.
6,419
Reviews on Google
All 18 offices
62
Reviews on Facebook
All 18 offices
1
Reviews on Yell
All 18 offices
379
Reviews on Trustpilot
All 18 offices
278
Reviews on allAgents
All 18 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I bought, let and eventually sold my property all through CJ Hole - Hucculecote and they have been absolutely wonderful throughout. Tim and his team were ...Read all 23 from sellers
My elderly parents recently purchased a property via CJ Hole. They were kept up-to-date every step of the way. Despite their own estate agent and solicitor ...Read all 14 from buyers
We are first time investors and CJ HOLE was recommended by a friend to help us rent our flat and manage going forward. From first day of contacting them ...Read all 9 from landlords
It has been a pleasure talking to Ms Tilly Ryan the past few weeks. I was enquiring about rental properties for a group of new international students coming ...Read all 2 from tenants
CJ Hole's 18 offices, most reviewed first. Each has its own page.
Showing 6,411 reviews on Google only. Show every review
5/5
GoogleDealt with Cameron in arranging the viewing which he did efficiently at a time that worked for me. When I put forward the offer he responded quickly to my questions and let me know the next stages. i was really please when he came back with … More
5/5
GoogleGreat service and communication. Compare to other agencies, I had a very positive person on the other side of the phone every time I had to speak with somebody. Also they were never late answering my emails so everything was just so easy … More
5/5
GoogleI have just secured a flat from CJ Hole, with the great assistance of Cameron Willies. He helped us a great deal during letting process. He is very professional, courteous, knows the business and provided great insight on what landlord is … More
5/5
GoogleCameron and Zara were incredibly polite and helpful in answering all our questions quickly, in person, over email and phone-call. We hadn't had much luck anywhere else but CJ didn't let us down. … More
5/5
GoogleFrom the first viewing and acceptance of our offer until completion, CJ Hole remained attentive, polite and customer focused for both the Buyer (us) and the Vendor throughout this purchase. Chloe Brutto particularly stood out in this … More
5/5
GoogleWe had a good experience buying a property with CJ Hole. Once the offer had been accepted communications with Zara from Sales Progression were quick and we had all the information we needed. Thanks for helping us get a foot on the ladder!
2/5
GoogleI just received a call from you and was terribly and impolitely treated. They called to ask about my availability for today and were reluctant to give me more info on the property and started to ask me questions. They didn't allow me to … More
5/5
GoogleWe sold our house with C J Hole and were very happy with the whole process. They were very quick to get our house onto the market and securing several very good offers after just one afternoon of viewings. Zara then helped the transaction … More
5/5
GoogleI have used many Estate Agents over the years and can categorically say that CJHoles have been the best. Their Customer Service right from the start was excellent. Zara was exceptional, always keeping us informed and going beyond … More
5/5
GoogleChloe in the after sales team kept me up to date in regards to how the sale of my property was going. Chloe is friendly and responds quickly to any queries you may have. … More
5/5
GoogleFriendly, professional and considered through the whole process. Finding our new family home was a bit of a slog over the 18 months, with several near misses and lots of disappointments. The team at CJ Hole helped us through the lows and … More
3/5
GoogleThe viewings went very smoothly. The app is great as it allowed us to see the comments the viewers made. The sakes progression was not a good exoerience, we were told that CJ Hole will … More
5/5
GoogleI have been looking for letting rental for months I was on website every property I went for on gone so I went to cj hole in southville in bedminster I left a message by the next day I had a phone call saying there was a view I thought to … More
1/5
GoogleWe sold and bought through CJ Hole recently. If could give them zero stars I would! Avoid them at all costs! Our deal only … More
5/5
GoogleAs a successful buyer of a property, I can thoroughly recommend C J Hole, Southville. I was able to arrange a viewing very quickly and Cameron communicated very quickly to the seller re our offer and then back to me to say it had been … More
5/5
GoogleI have rented through lots of estate agents and this was definitely my best experience. Quade was extremely helpful and informative, when showing us around the properties. He was very accommodating, kindly squeezing us in for a viewing when … More
5/5
GoogleFriendly, professional team who were kind, helpful and supportive all the way through a stressful move.
Thanks for the feedback Lizzie. We hope you enjoy your new home.
5/5
GoogleWe recently purchased a property from CJ Hole , Sommer was excellent, very kind and knowledgeable and always keeping in contact with us in regards to updates. She has turned our opinion around about CJ Hole as previously we had experienced poor customer service, but thanks to Sommer our experience seemed to be a lot more positive this time around she is just so down to earth and makes you feel at ease, the company are lucky to have her. We would certainly work with Sommer again in the future , she is a fantastic agent.
5/5
GoogleWhat an amazing team! Many thanks to Lulu who was so professional, always available with the smile. 😊 …
5/5
GoogleFantastic communications and incredibly friendly. Special note to Quaid and Lulu, who answered all my questions and helped me find the perfect a dog-friendly property.
5/5
GoogleRating only, no written review.
1/5
GoogleI have contacted CJ Hole to help us rent a house. However the whole process was really hard. We had to go through a screening process before we could view the property, which we found very strict, but could understand why they set up that process. However, what we couldn’t understand was the fact that the process was really lenghthy and that we couldn’t apply to view more than one property. Furthermore, until today we never got feedback from the agency about the application we submitted. We called the agency several times as we had a very tight schedule to find a house in the area and although they assured me that they would give me feedback as soon as possible and would put me forward for another property in case the feedback was negative, I’ve never heard from them. The whole process was really disapointing.
Thank you for your review. We do understand that it can be frustrating searching for a property - currently there are so many applicants applying for each property. We do try to contact all clients in a timely manner if applications have not been successful, but sometimes the volume of clients causes delays. We hope that you have now found your new home.
5/5
GoogleCJ Hole have provided 1st Class service over a long period, supporting me as a landlord. The communication is always excellent and they have recently made a potentially difficult situation easy for both myself and the tenant. Special mention to George and Rachel
5/5
GoogleThis is my 3rd experience with CJ Hole and it's been fantastic again, especially Lorraine who looked after the sale progression and put up with me chasing various things every 5 minutes. Thanks very much for all your help.
Thanks for your review - we really appreciate it.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for CJ Hole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
CJ Hole and its branches won awards at The British Property Awards in one year, most recently 2018.
British Property Awards winners in one year, the group and its branches: 2018.
British Property Awards by year, 2018Source: The British Property Awards winners lists, as published, linked by year.
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Southville has the most, with 1,595 reviews rated 4.6 out of 5, followed by Bishopston with 891.
The 18 CJ Hole offices, by town:
23 reviews from sellers, rated 4.9 out of 5 on average. For example, R wrote: "I bought, let and eventually sold my property all through CJ Hole - Hucculecote and they have been absolutely wonderful throughout. Tim and his team were ..."
14 reviews from buyers, rated 5.0 out of 5 on average. For example, J wrote: "My elderly parents recently purchased a property via CJ Hole. They were kept up-to-date every step of the way. Despite their own estate agent and solicitor ..."
9 reviews from landlords, rated 4.9 out of 5 on average. For example, Bartholomew wrote: "We are first time investors and CJ HOLE was recommended by a friend to help us rent our flat and manage going forward. From first day of contacting them ..."
Yes. In The Trusted Agent 2026 awards, Kingswood won Platinum, Clifton won Gold and five more branches won awards. At The British Property Awards 2018 its branches won 1 Gold award.
